Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 1 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 1 of9
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`EXHIBIT AK
`EXHIBIT AK
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 1 of9
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`EXHIBIT AK
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 2 of 9
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`Case 1:19-cv-11586-FDSDocument343-11Filed03/02/22Page 2 of 9
`11/11/2021 1:30:18 PM
`https://community.fitbit.comt5.i0S-App/Cardio-fitness-score-suddenly-dropped/m-p/1802473
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`4H» Solved: Cardio fitness score sudo
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`- > C ff—& community.fitbit.com/t5/i0S-App/Cardio-fitness-score-suddenly-dropped/m-p/1802473 w RA 2S:
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`Community
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`> Platform >»
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`iOSApp
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`>» Cardio fitness score suddenly dropped
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`Cardio fitness score suddenly dropped=ANSWERED a
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`02-02-2017 05:15
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`vee
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`Answered! Go to the Best Answer.
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`&
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`Notfrench
`Jogger @3 ~0 6G
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`| am a religious user of myfitbit charge 2, and | noticed recently that my cardio fitness score had droppedlike 6-8 points.
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`| have been frustrated with my score because it has not changed in the several months since| first set it. Now,it's even telling
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`me you go on a 10 minute run to set my scorelike it did when first bought my device.
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`My theory is that the app has trouble calculating my score because my workoutsare typically playing pick-up basketball or
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`taking fitness classes -| rarely go on runs that | track with GPS. Improving my cardio score has been a goal, but not seeing
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`any changes, then seeing it abruptly drop, has been frustrating. Has anyone else experienced this issue?
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`x) 4 Votes
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`* Reply
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`1 BEST ANSWER
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`Best Answer
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`02-02-2017 07:24
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`vee
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`Julia_G
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`Ultramarathon Racer@11823 41175 sf20829
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`®
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`(Y Hi, @Notfrench, Fitbit are very clear that the only way to calculate this accurately is if you do a 10 minute run using GPS on
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`flat ground (ideally several times).
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`PNA-FB0016696
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 3 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 3 of 9
`If you don't do thatit will still attempt to estimate your score; however it may very well be inaccurate.“It sounds to me like
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`this is what has happened to you.
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`If you would like to have an accurate indication you will need to use it as designed, hopefully, as | mentioned, two or three
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`times. Then you should have a baseline. After that you can repeat the exercise every few months to check on your
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`progress. Quite probably the inbetween updates, if any, may not accurately reflect your actual score.
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`a) 3 Votes
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`Julia | UK
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`lonic, Blaze, Charge 2, Alta HR, Flex 2, One (retired Charge HR & Flex) - Windows 10; Windows Phone 10; iOS (iPad), sometimes,
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`unhappily, Android
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`View best answer in original post
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`2 REPLIES
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`02-02-2017 07:24
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`Julia_G
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`Ultramarathon Racer@11823 41175 sf20829
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`ves
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`®
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`Hi, @Notfrench, Fitbit are very clear that the only way to calculate this accurately is if you do a 10 minute run using GPS on
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`flat ground (ideally several times).
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`If you don't do that it will still attempt to estimate your score; however it may very well be inaccurate.
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`It sounds to melike this
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`is what has happenedto you.
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`If you would like to have an accurate indication you will need to use it as designed, hopefully, as | mentioned, two or three
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`times. Then you should have a baseline. After that you can repeat the exercise every few months to check on your
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`progress. Quite probably the inbetween updates, if any, may not accurately reflect your actual score.
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`Julia | UK
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`lonic, Blaze, Charge 2, Alta HR, Flex 2, One (retired Charge HR & Flex) - Windows 10; Windows Phone 10; iOS(iPad), sometimes, unhappily,
`Android
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`View best answer in original post
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`@ Best Answer
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`x) 3 Votes
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`Reply
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`02-02-2017 07:37
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`las
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`Notfrench
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`sea
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`PNA-FB0016697
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 4 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 4 of 9
`Jogger @3 v0 6
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`Okay, cool! Thanksfor the response. | think this is probably my problem - | haven't gone on a run like that in a few months.
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`Thanks, and | will try to factor that into my routine so | can get a more accurate score!
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`n) 1 Vote
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`* Reply
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`03-21-2017 15:25
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`le
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`KarinJW
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`Jogger @3 v0 #39
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`vee
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`I've had my Fitbit Charge 2 since last December and my Cardio Fitness Score was in the Very Good Range and was
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`increasing within this zone. I've always run with it since purchase. This past week I've run several times. Atfirst it dropped by
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`2 points and checking it tonight I've now droppedinto the Good zone. | recorded one of my fastest runs this week and had a
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`good steady 30 minute run this evening. It seems very inaccurate to me. As |'m getting fitter and faster my Cardio Fitness
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`Score is decreasing.
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`gr’) 19 Votes
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`® Reply
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`03-25-2017 08:28
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`pe
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`Anayansi
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`Jogger @3 v0 m4
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`vee
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`| am having the same problem. When | bought my charge 2 my fitness level was 45 and | improved running 4 miles every
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`Saturday and 4 miles every Sunday to a 49 level. | was very happy. Now | started doing spinning three times a week for three
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`weeks.
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`| noticed mylevel dropped to 48 and today after my 4 miles run it dropped to 46. It's upsetting. | dont know whatI'm
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`doing wrong. | use myFitbit all the time.
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`I'm 46 years old and 5'10" weight 130 Ibs. Any ideas ? &
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`a) 2 Votes
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`Reply
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`04-20-2017 21:12
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`ivi
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`Jaberino
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`Jogger @1 v0 0
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`bea
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`Mine just took a nose dive from 44 which is borderline excellent to 33 which is barely average. How can | run 2 miles, be well
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`within my weightlimit, and have a resting heart rate if 53? | don't know of any lower average person that can claim those
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`things. Really frustrating.
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`PNA-FB0016698
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 5 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 5 of9
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`1’) 10 Votes
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`* Reply
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`05-08-2017 15:53
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`runtellyrun
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`Jogger @1 v0 4
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`I've had the same thing happen- so also hoping for an answer.
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`a) 4 Votes
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`® Reply
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`06-13-2017 18:58
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`le
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`Kendoll
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`Jogger @2 v0 wh2
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`Did you figure this out?? Same thing happened to me and | work out ALL the time !
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`a) 2 Votes
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`* Reply
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`08-03-2017 05:48
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`le
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`BreizhMad22
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`Jogger @1 V0 #3
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`eee
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`eee
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`ees
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`Samethis happened to me, from 44 to 36!! And | am exercising the same way as usual, | don't understand what happened! |
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`am a female, 39 years old, average heart rate 64...
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`a) 3 Votes
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`* Reply
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`08-26-2017 06:04
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`le
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`chayms
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`Jogger @1 0 nf
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`vee
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`Samething happened to me, just.noticed this - from 44 to 34, and resting heart rate at 63. Something's amiss.
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`x) 1 Vote
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`™ Reply
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`PNA-FB0016699
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 6 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 6 of 9
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`09-20-2017 15:06
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`in
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`lucdufresne
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`Jogger @3 v0 38
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`vee
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`Look like a lot of people have the same problem, mine drop from 49 to 34 we no major change in mytraining regiment or
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`performance ?
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`x’) 2 Votes
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`* Reply
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`09-20-2017 15:08
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`iv
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`lucdufresne
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`Jogger @3 v0 8
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`and | run with GPS 3 times a week
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`i’) 2 Votes
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`Reply
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`10-03-2017 04:15
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`JohnharperO0602
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`Jogger @1 v0 af!
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`ves
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`vee
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`Same here... Dropped from 44 to 35 for no reason.
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`Also, this may or may not be related and maybe other can check this too... my calorie burn goal on my dashboard seems to
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`have automatically changed to be set quite high to 3500 odd and/or howit calculates my daily burn has significantly
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`changed.
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`| am now nolonger hitting my target for a full green dashboard even with the same level of activity.
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`I'm like 300-
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`500 calories down each day.
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`Have some parameters or algorithms been changed recently?
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`Very annoying!
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`a) 1 Vote
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`* Reply
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`10-03-2017 05:33
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`vee
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`PNA-FB0016700
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`les
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 7 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 7 of 9
`lucdufresne
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`Jogger @3 v0 #8
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`| think figure out what happen for my cardio score. | run on a treadmill and hit the run button instead of the treadmills button
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`so | basically run for 20 min to cover 5 feet. Once | delete that run it went backto 45.
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`x) 4 Votes
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`* Reply
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`10-21-2017 14:40
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`Jennschell
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`Jogger @3 ~0 m4
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`Exact same thing happened to me! Mycardio fit score dropped from 46 to 30!
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`x) 3 Votes
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`* Reply
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`01-25-2018 13:10
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`lp
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`DonnaLomax
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`Recovery Runner @6 v0 wf3
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`eee
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`eee
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`My scoreIs dropping too!| don't get It? | do bootcamp 3 nights a week and run (with GPS tracking) 4 times a week?? How
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`can my score be getting worse, but my resting heart rate getting better?? It doesnt make sense!
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`x) 1 Vote
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`* Reply
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`01-25-2018 13:40
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`pea
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`Julia_G
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`Ultramarathon Racer@11823 ¥1175 sé20829
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`®
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`Hi, @DonnaLomax, it isn't all about resting HR but also HR while you are running. The reason it may be dropping is that the
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`more runs you do, the more the program is able to fine tune your score and get more accurate.
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`| would not worry too much...
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`If you Keep isong the program it will probably stabilize and then begin to reflect your improvements.
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`Also, be aware, that your body won't always perform the same way... You might be recovering from a previous long run, or be
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`coming down with something, or for some other reason just not be up to parr, even several runs in a row.
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`I've run a marathon, so | know that training is a long term activity and your results will vary. Keep at it and you will gradually
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`PNA-FB0016701
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 8 of 9
`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 8 of 9
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`improve.
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`Julia | UK
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`lonic, Blaze, Charge 2, Alta HR, Flex 2, One (retired Charge HR & Flex) - Windows 10; Windows Phone 10;iOS(iPad), sometimes, unhappily,
`Android
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`x) 3 Votes
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`Reply
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`01-25-2018 13:58
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`vee
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`DonnaLomax
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`Recovery Runner @6 + 0 sfp3
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`las
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`Hi,
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`| am currently training for Blackpool marathon, so my pace varies with mytraining program, it's just frustrating seeing my
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`score drop, yet | feel fitter than ever
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`Sent from Samsung Mobile on O02
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`x) 2 Votes
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`* Reply
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`01-25-2018 14:19
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`vee
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`Julia_G
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`Ultramarathon Racer@11823 ¥1175 sd20829
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`®
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`@DonnaLomax, and you are almostcertainly fitter than ever! Your Fitbit is just calibrating itself. The important thing is to
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`listen to your body. Your Fitbit is a great tool, and! wish | had one when|ran the London, but itis only a tool. You are the
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`master engineer. You know how youfeel, and you know best.
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`Julia | UK
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`lonic, Blaze, Charge 2, Alta HR, Flex 2, One (retired Charge HR & Flex) - Windows 10; Windows Phone 10; iOS(iPad), sometimes, unhappily,
`Android
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`x) 4 Votes
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`* Reply
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`02-16-2018 05:11
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`ia
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`hhelenhelen
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`vee
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`PNA-FB0016702
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`Case 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 9 of 9
`ase 1:19-cv-11586-FDS Document 343-11 Filed 03/02/22 Page 9 of 9
`Jogger
`@1 40
`1
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`Hi! A lot of people here have complained about Cardio Fitness Level suddenly dropping. | used my Fitbit regularly and my
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`score was about 42-46 and now it has dropped to POOR 26!? And it shows | could improveit by a few points only if | do
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`more exercise, but | have been running and training 2-3 times per week, so | cannot really see how it is possible it suddenly
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`got so poor?
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`Really looking for an answer to this, please!
`Thanks!
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`x) 10 Votes
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`* Reply
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`12 2
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