`
`
`
`
`
`
`
`
`
`SIing-Uniloc—609
`Exhibit 1011, Page 0001
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0001
`
`

`

`SIing-Uniloc—609
`Exhibit 1011, Page 0002
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0002
`
`

`

`THE
`
`INTERNET
`
`ENCYCLOPEDIA
`
`Volume 2
`
`G–O
`
`
`Hossein Bidgoli
`Editor-in-Chief
`California State University
`Bakersfield, California
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0003
`
`

`

`(cid:2)
`This book is printed on acid-free paper. ∞
`Copyright C(cid:2) 2004 by John Wiley & Sons, Inc. All rights reserved.
`
`Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
`Published simultaneously in Canada.
`
`No part of this publication may be reproduced, stored in a retrieval system, or
`transmitted in any form or by any means, electronic, mechanical, photocopying,
`recording, scanning, or otherwise, except as permitted under Section 107 or 108 of
`the 1976 United States Copyright Act, without either the prior written permission of
`the Publisher, or authorization through payment of the appropriate per-copy fee to
`the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978)
`750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the
`Publisher for permission should be addressed to the Permissions Department, John
`Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201)
`748-6008, e-mail: permcoordinator@wiley.com.
`
`Limit of Liability/Disclaimer of Warranty: While the publisher and author have
`used their best efforts in preparing this book, they make no representations or war-
`ranties with respect to the accuracy or completeness of the contents of this book
`and specifically disclaim any implied warranties of merchantability or fitness for a
`particular purpose. No warranty may be created or extended by sales representatives or
`written sales materials. The advice and strategies contained herein may not be suitable
`for your situation. The publisher is not engaged in rendering professional services, and
`you should consult a professional where appropriate. Neither the publisher nor author
`shall be liable for any loss of profit or any other commercial damages, including but
`not limited to special, incidental, consequential, or other damages.
`
`For general information on our other products and services please contact our
`Customer Care Department within the U.S. at (800) 762-2974, outside the United States
`at (317) 572-3993 or fax (317) 572-4002.
`
`Wiley also publishes its books in a variety of electronic formats. Some content
`that appears in print may not be available in electronic books. For more information
`about Wiley products, visit our web site at www.Wiley.com .
`
`Library of Congress Cataloging-in-Publication Data:
`
`The Internet encyclopedia / edited by Hossein Bidgoli.
`p. cm.
`
`Includes bibliographical references and index.
`
`ISBN 0-471-22202-X (CLOTH VOL 1 : alk. paper) – ISBN 0-471-22204-6
`
`(CLOTH VOL 2 : alk. paper) – ISBN 0-471-22203-8 (CLOTH VOL 3 : alk.
`
`paper) – ISBN 0-471-22201-1 (CLOTH SET : alk. paper)
`
`1. Internet–Encyclopedias. I. Bidgoli, Hossein.
`
`TK5105.875.I57I5466 2003
`
`
`(cid:3) 8(cid:3)
`004.67
`03–dc21
`
`
`2002155552
`
`Printed in the United States of America
`
`10 9 8 7 6 5 4 3 2 1
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0004
`
`

`

`To so many fine memories of my brother, Mohsen, for his
`uncompromising belief in the power of education.
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0005
`
`

`

`SIing-Uniloc—609
`Exhibit 1011, Page 0006
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0006
`
`

`

`About the Editor-in-Chief
`About the Editor-in-Chief
`
`
`Hossein Bidgoli, Ph.D., is Professor of Management
`Information Systems at California State University. Dr.
`Bidgoli helped set up the first PC lab in the United
`States. He is the author of 43 textbooks, 27 manuals, and
`over four dozen technical articles and papers on various
`aspects of computer applications, e-commerce, and
`
`information systems, which have been published and
`presented throughout the world. Dr. Bidgoli also serves
`as the editor-in-chief of Encyclopedia of Information
`Systems.
`Dr. Bidgoli was selected as the California State Univer-
`sity, Bakersfield’s 2001–2002 Professor of the Year.
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0007
`
`

`

`SIing-Uniloc—609
`Exhibit 1011, Page 0008
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0008
`
`

`

`Editorial Board
`Editorial Board
`
`
`Eric T. Bradlow
`The Wharton School of the University of
`Pennsylvania
`
`Kai Cheng
`Leeds Metropolitan University,
`United Kingdom
`
`Mary J. Cronin
`Boston College
`
`James E. Goldman
`Purdue University
`
`Marilyn Greenstein
`Arizona State University West
`
`Varun Grover
`University of South Carolina
`
`Ephraim R. McLean
`Georgia State University, Atlanta
`
`David E. Monarchi
`University of Colorado, Boulder
`
`Raymond R. Panko
`University of Hawaii at Manoa
`
`Norman M. Sadeh
`Carnegie Mellon University
`
`Judith C. Simon
`The University of Memphis
`
`Vasja Vehovar
`University of Ljubljana, Slovenia
`
`Russell S. Winer
`New York University
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0009
`
`

`

`SIing-Uniloc—609
`Exhibit 1011, Page 0010
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0010
`
`

`

`Contents
`Contents
`
`
`Chapter List by Subject Area
`Contributors
`Preface
`Guide to the Internet Encyclopedia
`
`xv
`xix
`xxvii
`xxxi
`
`Circuit, Message, and Packet Switching
`Robert H. Greenfield
`
`Click-and-Brick Electronic Commerce
`Charles Steinfield
`
`Volume 1
`Active Server Pages
`J. Christopher Sandvig
`
`ActiveX
`Roman Erenshteyn
`
`ActiveX Data Objects (ADO)
`Bhushan Kapoor
`
`Application Service Providers (ASPs)
`Hans-Arno Jacobsen
`
`Authentication
`Patrick McDaniel
`
`Benchmarking Internet
`Vasja Vehovar and Vesna Dolnicar
`
`Biometric Authentication
`James. L. Wayman
`
`BluetoothTM—A Wireless Personal
`Area Network
`Brent A. Miller
`
`Business Plans for E-commerce Projects
`Amy W. Ray
`
`Business-to-Business (B2B) Electronic
`Commerce
`Julian J. Ray
`
`Business-to-Business (B2B) Internet
`Business Models
`Dat-Dao Nguyen
`
`Business-to-Consumer (B2C) Internet
`Business Models
`Diane M. Hamilton
`
`Capacity Planning for Web Services
`Robert Oshana
`
`Cascading Style Sheets (CSS)
`Fred Condo
`
`C/C++
`Mario Giannini
`
`Client/Server Computing
`Daniel J. McFarland
`
`Collaborative Commerce (C-commerce)
`Rodney J. Heisterberg
`
`Common Gateway Interface (CGI) Scripts
`Stan Kurkovsky
`
`Computer Literacy
`Hossein Bidgoli
`
`Computer Security Incident Response Teams
`(CSIRTs)
`Raymond R. Panko
`
`Computer Viruses and Worms
`Robert Slade
`
`Conducted Communications Media
`Thomas L. Pigg
`
`Consumer Behavior
`Mary Finley Wolfinbarger and Mary C. Gilly
`
`Consumer-Oriented Electronic Commerce
`Henry Chan
`
`Convergence of Data, Sound, and Video
`Gary J. Krug
`
`Copyright Law
`Gerald R. Ferrera
`
`Customer Relationship Management
`on the Web
`Russell S. Winer
`
`Cybercrime and Cyberfraud
`Camille Chin
`
`Cyberlaw: The Major Areas, Development,
`and Provisions
`Dennis M. Powers
`
`Cyberterrorism
`Charles W. Jaeger
`
`Databases on the Web
`A. Neil Yerkey
`
`Data Compression
`Chang-Su Kim and C.-C. Jay Kuo
`
`1
`
`11
`
`25
`
`36
`
`48
`
`57
`
`72
`
`84
`
`96
`
`106
`
`120
`
`129
`
`139
`
`152
`
`164
`
`176
`
`185
`
`194
`
`204
`
`218
`
`229
`
`242
`
`248
`
`261
`
`272
`
`284
`
`294
`
`303
`
`315
`
`326
`
`337
`
`353
`
`373
`
`384
`
`ix
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0011
`
`

`

`x
`
`CONTENTS
`
`Data Mining in E-commerce
`Sviatoslav Braynov
`
`Data Warehousing and Data Marts
`Chuck Kelley
`
`Denial of Service Attacks
`E. Eugene Schultz
`
`Developing Nations
`Nanette S. Levinson
`
`DHTML (Dynamic HyperText Markup
`Language)
`Craig D. Knuckles
`
`Digital Communication
`Robert W. Heath Jr., and Atul A. Salvekar
`
`Digital Divide
`Jaime J. D ´avila
`
`Digital Economy
`Nirvikar Singh
`
`Digital Identity
`Drummond Reed and Jerry Kindall
`
`Digital Libraries
`Cavan McCarthy
`
`Digital Signatures and Electronic
`Signatures
`Raymond R. Panko
`
`Disaster Recovery Planning
`Marco Cremonini and Pierangela Samarati
`
`Distance Learning (Virtual Learning)
`Chris Dede, Tara Brown-L’Bahy, Diane Ketelhut,
`and Pamela Whitehouse
`
`Downloading from the Internet
`Kuber Maharjan
`
`E-business ROI Simulations
`Edwin E. Lewis
`
`E-government
`Shannon Schelin and G. David Garson
`
`Electronic Commerce and Electronic
`Business
`Charles Steinfield
`
`Electronic Data Interchange (EDI)
`Matthew K. McGowan
`
`Electronic Funds Transfer
`Roger Gate and Alec Nacamuli
`
`Electronic Payment
`Donal O’Mahony
`
`Electronic Procurement
`Robert H. Goffman
`
`400
`
`412
`
`424
`
`434
`
`444
`
`457
`
`468
`
`477
`
`493
`
`505
`
`526
`
`535
`
`549
`
`561
`
`577
`
`590
`
`601
`
`613
`
`624
`
`635
`
`645
`
`E-mail and Instant Messaging
`Jim Grubbs
`
`E-marketplaces
`Paul R. Prabhaker
`
`Encryption
`Ari Juels
`
`Enhanced TV
`Jim Krause
`
`Enterprise Resource Planning (ERP)
`Zinovy Radovilsky
`
`E-systems for the Support of
`Manufacturing Operations
`Robert H. Lowson
`
`Extensible Markup Language (XML)
`Rich Dorfman
`
`Extensible Stylesheet Language (XSL)
`Jesse M. Heines
`
`Extranets
`Stephen W. Thorpe
`
`Feasibility of Global E-business
`Projects
`Peter Raven and C. Patrick Fleenor
`
`File Types
`Jennifer Lagier
`
`Firewalls
`James E. Goldman
`
`Fuzzy Logic
`Yan-Qing Zhang
`
`Volume 2
`Game Design: Games for the World
`Wide Web
`Bruce R. Maxim
`
`Gender and Internet Usage
`Ruby Roy Dholakia, Nikhilesh Dholakia,
`and Nir Kshetri
`
`Geographic Information Systems (GIS)
`and the Internet
`Haluk Cetin
`
`Global Diffusion of the Internet
`Nikhilesh Dholakia, Ruby Roy Dholakia,
`and Nir Kshetri
`
`Global Issues
`Babita Gupta
`
`Groupware
`Pierre A. Balthazard and Richard E. Potter
`
`660
`
`671
`
`686
`
`695
`
`707
`
`718
`
`732
`
`755
`
`793
`
`803
`
`819
`
`831
`
`841
`
`1
`
`12
`
`23
`
`38
`
`52
`
`65
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0012
`
`

`

`Guidelines for a Comprehensive
`Security System
`Margarita Maria Lenk
`
`Health Insurance and Managed Care
`Etienne E. Pracht
`
`Health Issues
`David Lukoff and Jayne Gackenbach
`
`History of the Internet
`John Sherry and Colleen Brown
`
`HTML/XHTML (HyperText Markup
`Language/Extensible HyperText
`Markup Language)
`Mark Michael
`
`Human Factors and Ergonomics
`Robert W. Proctor and
`Kim-Phuong L. Vu
`
`Human Resources Management
`Dianna L. Stone, Eduardo Salas,
`and Linda C. Isenhour
`
`Information Quality in Internet
`and E-business Environments
`Larry P. English
`
`Integrated Services Digital Network (ISDN):
`Narrowband and Broadband Services and
`Applications
`John S. Thompson
`
`Intelligent Agents
`Daniel Dajun Zeng and Mark E. Nissen
`
`Interactive Multimedia on the Web
`Borko Furht and Oge Marques
`
`International Cyberlaw
`Julia Alpert Gladstone
`
`International Supply Chain Management
`Gary LaPoint and Scott Webster
`
`Internet Architecture
`Graham Knight
`
`Internet Censorship
`Julie Hersberger
`
`Internet Etiquette (Netiquette)
`Joseph M. Kayany
`
`Internet Literacy
`Hossein Bidgoli
`
`Internet Navigation (Basics, Services,
`and Portals)
`Pratap Reddy
`
`Internet Relay Chat (IRC)
`Paul L. Witt
`
`CONTENTS
`
`Internet Security Standards
`Raymond R. Panko
`
`Internet2
`Linda S. Bruenjes, Carolyn J. Siccama,
`and John LeBaron
`
`Intranets
`William T. Schiano
`
`Intrusion Detection Techniques
`Peng Ning and Sushil Jajodia
`
`Inventory Management
`Janice E. Carrillo, Michael A. Carrillo,
`and Anand Paul
`
`Java
`Judith C. Simon and Charles J. Campbell
`
`JavaBeans and Software Architecture
`Nenad Medvidovic and Nikunj R. Mehta
`
`76
`
`89
`
`104
`
`114
`
`124
`
`141
`
`150
`
`JavaScript
`Constantine Roussos
`
`163
`
`JavaServer Pages (JSP)
`Frederick Pratter
`
`Knowledge Management
`Ronald R. Tidd
`
`180
`
`192
`
`204
`
`216
`
`233
`
`244
`
`264
`
`274
`
`286
`
`298
`
`311
`
`Law Enforcement
`Robert Vaughn and Judith C. Simon
`
`Law Firms
`Victoria S. Dennis and Judith C. Simon
`
`Legal, Social, and Ethical Issues
`Kenneth Einar Himma
`
`Library Management
`Clara L. Sitter
`
`Linux Operating System
`Charles Abzug
`
`Load Balancing on the Internet
`Jianbin Wei, Cheng-Zhong Xu,
`and Xiaobo Zhou
`
`Local Area Networks
`Wayne C. Summers
`
`Machine Learning and Data Mining
`on the Web
`Qiang Yang
`
`Managing a Network Environment
`Haniph A. Latchman and Jordan Walters
`
`Managing the Flow of Materials Across
`the Supply Chain
`Matthias Holweg and Nick Rich
`
`xi
`
`320
`
`334
`
`346
`
`355
`
`368
`
`379
`
`388
`
`401
`
`415
`
`431
`
`443
`
`457
`
`464
`
`477
`
`486
`
`499
`
`515
`
`527
`
`537
`
`551
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0013
`
`

`

`xii
`
`CONTENTS
`
`Marketing Communication Strategies
`Judy Strauss
`
`Marketing Plans for E-commerce Projects
`Malu Roldan
`
`Medical Care Delivery
`Steven D. Schwaitzberg
`
`Middleware
`Robert Simon
`
`Mobile Commerce
`Mary J. Cronin
`
`Mobile Devices and Protocols
`Julie R. Mariga and Benjamin R. Pobanz
`
`Mobile Operating Systems and Applications
`Julie R. Mariga
`
`Multimedia
`Joey Bargsten
`
`Multiplexing
`Dave Whitmore
`
`Nonprofit Organizations
`Dale Nesbary
`
`Online Analytical Processing (OLAP)
`Joseph Morabito and Edward A. Stohr
`
`Online Auctions
`Gary C. Anders
`
`Online Auction Site Management
`Peter R. Wurman
`
`Online Banking and Beyond:
`Internet-Related Offerings from
`U.S. Banks
`Siaw-Peng Wan
`
`Online Communities
`Lee Sproull
`
`Online Dispute Resolution
`Alan Gaitenby
`
`Online News Services (Online Journalism)
`Bruce Garrison
`
`Online Public Relations
`Kirk Hallahan
`
`Online Publishing
`Randy M. Brooks
`
`Online Religion
`T. Matthew Ciolek
`
`Online Stalking
`David J. Loundy
`
`Open Source Development and Licensing
`Steven J. Henry
`
`562
`
`574
`
`586
`
`603
`
`614
`
`627
`
`635
`
`642
`
`664
`
`675
`
`685
`
`699
`
`709
`
`720
`
`733
`
`745
`
`755
`
`769
`
`784
`
`798
`
`812
`
`819
`
`Organizational Impact
`John A. Mendonca
`
`Volume 3
`Passwords
`Jeremy Rasmussen
`
`Patent Law
`Gerald Bluhm
`
`Peer-to-Peer Systems
`L. Jean Camp
`
`Perl
`David Stotts
`
`Personalization and Customization
`Technologies
`Sviatoslav Braynov
`
`Physical Security
`Mark Michael
`
`Politics
`Paul Gronke
`
`Privacy Law
`Ray Everett-Church
`
`Propagation Characteristics of Wireless
`Channels
`P. M. Shankar
`
`Prototyping
`Eric H. Nyberg
`
`Public Accounting Firms
`C. Janie Chang and Annette Nellen
`
`Public Key Infrastructure (PKI)
`Russ Housley
`
`Public Networks
`Dale R. Thompson and Amy W. Apon
`
`Radio Frequency and Wireless
`Communications
`Okechukwu C. Ugweje
`
`Real Estate
`Ashok Deo Bardhan and Dwight Jaffee
`
`Research on the Internet
`Paul S. Piper
`
`Return on Investment Analysis
`for E-business Projects
`Mark Jeffery
`
`Risk Management in Internet-Based
`Software Projects
`Roy C. Schmidt
`
`Rule-Based and Expert Systems
`Robert J. Schalkoff
`
`832
`
`1
`
`14
`
`25
`
`34
`
`51
`
`64
`
`84
`
`96
`
`124
`
`135
`
`145
`
`156
`
`166
`
`177
`
`192
`
`201
`
`211
`
`229
`
`237
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0014
`
`

`

`CONTENTS
`
`Secure Electronic Transactions (SET)
`Mark S. Merkow
`
`Secure Sockets Layer (SSL)
`Robert J. Boncella
`
`Securities Trading on the Internet
`Marcia H. Flicker
`
`Software Design and Implementation in the
`Web Environment
`Jeff Offutt
`
`Software Piracy
`Robert K. Moniot
`
`Speech and Audio Compression
`Peter Kroon
`
`Standards and Protocols in Data
`Communications
`David E. Cook
`
`Storage Area Networks (SANs)
`Vladimir V. Riabov
`
`Strategic Alliances
`Patricia Adams
`
`Structured Query Language (SQL)
`Erick D. Slazinski
`
`Supply Chain Management
`Gerard J. Burke and Asoo J. Vakharia
`
`Supply Chain Management and
`the Internet
`Thomas D. Lairson
`
`Supply Chain Management Technologies
`Mark Smith
`
`Supply Networks: Developing and
`Maintaining Relationships and Strategies
`Robert H. Lowson
`
`Taxation Issues
`Annette Nellen
`
`TCP/IP Suite
`Prabhaker Mateti
`
`Telecommuting and Telework
`Ralph D. Westfall
`
`Trademark Law
`Ray Everett-Church
`
`Travel and Tourism
`Daniel R. Fesenmaier, Ulrike Gretzel,
`Yeong-Hyeon Hwang, and Youcheng Wang
`
`Universally Accessible Web Resources:
`Designing for People with Disabilities
`Jon Gunderson
`
`247
`
`261
`
`274
`
`286
`
`297
`
`307
`
`320
`
`329
`
`340
`
`353
`
`365
`
`374
`
`387
`
`398
`
`413
`
`424
`
`436
`
`448
`
`459
`
`477
`
`Unix Operating System
`Mark Shacklette
`
`Usability Testing: An Evaluation Process
`for Internet Communications
`Donald E. Zimmerman and Carol A. Akerelrea
`
`Value Chain Analysis
`Brad Kleindl
`
`Video Compression
`Immanuel Freedman
`
`Video Streaming
`Herbert Tuttle
`
`Virtual Enterprises
`J. Cecil
`
`Virtual Private Networks: Internet Protocol
`(IP) Based
`David E. McDysan
`
`Virtual Reality on the Internet: Collaborative
`Virtual Reality
`Andrew Johnson and Jason Leigh
`
`Virtual Teams
`Jamie S. Switzer
`
`Visual Basic
`Dennis O. Owen
`
`Visual Basic Scripting Edition (VBScript)
`Timothy W. Cole
`
`Visual C++ (Microsoft)
`Blayne E. Mayfield
`
`Voice over Internet Protocol (IP)
`Roy Morris
`
`Web-Based Training
`Patrick J. Fahy
`
`Webcasting
`Louisa Ha
`
`Web Content Management
`Jian Qin
`
`Web Hosting
`Doug Kaye
`
`Web Quality of Service
`Tarek Abdelzaher
`
`Web Search Fundamentals
`Raymond Wisman
`
`Web Search Technology
`Clement Yu and Weiyi Meng
`
`Web Services
`Akhil Sahai, Sven Graupner,
`and Wooyoung Kim
`
`xiii
`
`494
`
`512
`
`525
`
`537
`
`554
`
`567
`
`579
`
`591
`
`600
`
`608
`
`620
`
`635
`
`647
`
`661
`
`674
`
`687
`
`699
`
`711
`
`724
`
`738
`
`754
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0015
`
`

`

`xiv
`
`Web Site Design
`Robert E. Irie
`
`Wide Area and Metropolitan Area
`Networks
`Lynn A. DeNoia
`
`Windows 2000 Security
`E. Eugene Schultz
`
`Wireless Application Protocol (WAP)
`Lillian N. Cassel
`
`CONTENTS
`
`768
`
`776
`
`792
`
`805
`
`Wireless Communications Applications
`Mohsen Guizani
`
`Wireless Internet
`Magda El Zarki, Geert Heijenk and Kenneth S. Lee
`
`Wireless Marketing
`Pamela M. H. Kwok
`
`XBRL (Extensible Business Reporting
`Language): Business Reporting with XML
`J. Efrim Boritz and Won Gyun No
`
`817
`
`831
`
`850
`
`863
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0016
`
`

`

`Chapter List by Subject Area
`Chapter List by Subject Area
`
`
`Applications
`Developing Nations
`Digital Libraries
`Distance Learning (Virtual Learning)
`Downloading from the Internet
`Electronic Funds Transfer
`E-mail and Instant Messaging
`Enhanced TV
`Game Design: Games for the World Wide Web
`GroupWare
`Health Insurance and Managed Care
`Human Resources Management
`Interactive Multimedia on the Web
`Internet Relay Chat (IRC)
`Law Enforcement
`Law Firms
`Library Management
`Medical Care Delivery
`Nonprofit Organizations
`Online Banking and Beyond: Internet-Related Offerings
`from U.S. Banks
`Online Communities
`Online Dispute Resolution
`Online News Services (Online Journalism)
`Online Public Relations
`Online Publishing
`Online Religion
`Politics
`Public Accounting Firms
`Real Estate
`Research on the Internet
`Securities Trading on the Internet
`Telecommuting and Telework
`Travel and Tourism
`Video Streaming
`Virtual Enterprises
`Virtual Teams
`Web-Based Training
`Webcasting
`
`Design, Implementation, and Management
`Application Service Providers (ASPs)
`Benchmarking Internet
`Capacity Planning for Web Services
`Client/Server Computing
`E-business ROI Simulations
`Enterprise Resource Planning (ERP)
`Human Factors and Ergonomics
`Information Quality in Internet and E-business
`Environments
`
`Load Balancing on the Internet
`Managing a Network Environment
`Peer-to-Peer Systems
`Project Management Techniques
`Prototyping
`Return on Investment Analysis for E-business Projects
`Risk Management in Internet-Based Software Projects
`Software Design and Implementation in the Web
`Environment
`Structured Query Language (SQL)
`Universally Accessible Web Resources: Designing for
`People with Disabilities
`Usability Testing: An Evaluation Process for Internet
`Communications
`Virtual Reality on the Internet: Collaborative Virtual
`Reality
`Web Hosting
`Web Quality of Service
`
`Electronic Commerce
`Business Plans for E-commerce Projects
`Business-to-Business (B2B) Electronic Commerce
`Business-to-Business (B2B) Internet Business Models
`Business-to-Consumer (B2C) Internet Business Models
`Click-and-Brick Electronic Commerce
`Collaborative Commerce (C-Commerce)
`Consumer-Oriented Electronic Commerce
`E-government
`Electronic Commerce and Electronic Business
`Electronic Data Interchange (EDI)
`Electronic Payment
`E-marketplaces
`Extranets
`Intranets
`Online Auction Site Management
`Online Auctions
`Web Services
`
`Foundation
`Computer Literacy
`Digital Economy
`Downloading from the Internet
`Electronic Commerce and Electronic Business
`File Types
`Geographic Information Systems (GIS) and the Internet
`History of the Internet
`Internet Etiquette (Netiquette)
`Internet Literacy
`Internet Navigation (Basics, Services, and Portals)
`Multimedia
`
`xv
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0017
`
`

`

`xvi
`
`CHAPTER LIST BY SUBJECT AREA
`
`Value Chain Analysis
`Web Search Fundamentals
`Web Search Technology
`
`Infrastructure
`Circuit, Message, and Packet Switching
`Conducted Communications Media
`Convergence of Data, Sound, and Video
`Data Compression
`Digital Communication
`Integrated Services Digital Network (ISDN):
`Narrowband and Broadband Services and
`Applications
`Internet Architecture
`Internet2
`Linux Operating System
`Local Area Networks
`Middleware
`Multiplexing
`Public Networks
`Speech and Audio Compression
`Standards and Protocols in Data Communications
`Storage Area Networks (SANs)
`TCP/IP Suite
`Unix Operating System
`Video Compression
`Voice over Internet Protocol (IP)
`Virtual Private Networks: Internet Protocol (IP)
`Based
`Wide Area and Metropolitan Area Networks
`
`Legal, Social, Organizational, International,
`and Taxation Issues
`Copyright Law
`Cybercrime and Cyberfraud
`Cyberlaw: The Major Areas, Development,
`and Provisions
`Cyberterrorism
`Digital Divide
`Digital Identity
`Feasibility of Global E-business Projects
`Gender and Internet Usage
`Global Diffusion of Internet
`Global Issues
`Health Issues
`International Cyberlaw
`Internet Censorship
`Legal, Social, and Ethical Issues
`Online Stalking
`Open Source Development and Licensing
`Organizational Impact
`Patent Law
`Privacy Law
`Software Piracy
`Taxation Issues
`Trademark Law
`
`Marketing and Advertising on the Web
`Consumer Behavior
`Customer Relationship Management on the Web
`Data Mining in E-commerce
`Data Warehousing and Data Marts
`Databases on the Web
`Fuzzy Logic
`Intelligent Agents
`Knowledge Management
`Machine Learning and Data Mining on the Web
`Marketing Communication Strategies
`Marketing Plans for E-commerce Projects
`Online Analytical Processing (OLAP)
`Personalizations and Customization Technologies
`Rule-Based and Expert Systems
`Wireless Marketing
`
`Security Issues and Measures
`Authentication
`Biometric Authentication
`Computer Security Incident Response Teams (CSIRTs)
`Computer Viruses and Worms
`Denial of Service Attacks
`Digital Signatures and Electronic Signatures
`Disaster Recovery Planning
`Encryption
`Firewalls
`Guidelines for a Comprehensive Security System
`Internet Security Standards
`Intrusion Detection System
`Passwords
`Physical Security
`Public Key Infrastructure (PKI)
`Secure Electronic Transmissions (SET)
`Secure Sockets Layer (SSL)
`Virtual Private Networks: Internet Protocol (IP) Based
`Windows 2000 Security
`
`Supply Chain Management
`Electronic Procurement
`E-systems for the Support of Manufacturing Operations
`International Supply Chain Management
`Inventory Management
`Managing the Flow of Materials Across the Supply Chain
`Strategic Alliances
`Supply Chain Management
`Supply Chain Management and the Internet
`Supply Chain Management Technologies
`Supply Networks: Developing and Maintaining
`Relationships and Stratedies
`Value Chain Analysis
`
`Web Design and Programming
`Active Server Pages (ASP)
`
`ActiveX
`
`ActiveX Data Objects (ADO)
`
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0018
`
`

`

`CHAPTER LIST BY SUBJECT AREA
`
`xvii
`
`C/C++
`
`Cascading Style Sheets (CSS)
`
`Common Gateway Interface (CGI) Scripts
`
`DHTML (Dynamic HyperText Markup Language)
`
`Extensible Markup Language (XML)
`
`Extensible Stylesheet Language (XSL)
`
`HTML/XHTML (Hypertext Markup Language/Extensible
`
`HyperText Markup Language)
`Java
`Java Server Pages (JSP)
`JavaBeans and Software Architecture
`JavaScript
`Perl
`Visual Basic Scripting Edition (VBScript)
`Visual Basic
`Visual C++ (Microsoft)
`
`Web Content Management
`Web Site Design
`XBRL (Extensible Business Reporting Language):
`Business Reporting with XML
`
`Wireless Internet and E-commerce
`BluetoothTM—A Wireless Personal Area Network
`Mobile Commerce
`Mobile Devices and Protocols
`Mobile Operating Systems and Applications
`Propagation Characteristics of Wireless Channels
`Radio Frequency and Wireless Communications
`Wireless Application Protocol (WAP)
`Wireless Communications Applications
`Wireless Internet
`Wireless Marketing
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0019
`
`

`

`SIing-Uniloc—609
`Exhibit 1011, Page 0020
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0020
`
`

`

`Contributors
`Contributors
`
`
`Tarek Abdelzaher
`University of Virginia
`Web Quality of Service
`Charles Abzug
`James Madison University
`Linux Operating System
`Patricia Adams
`Education Resources
`Strategic Alliances
`Carol A. Akerelrea
`Colorado State University
`Usability Testing: An Evaluation Process
`for Internet Communications
`Gary C. Anders
`Arizona State University West
`Online Auctions
`Amy W. Apon
`University of Arkansas
`Public Networks
`Pierre A. Balthazard
`Arizona State University West
`Groupware
`Ashok Deo Bardhan
`University of California,
`Berkeley
`Real Estate
`Joey Bargsten
`University of Oregon
`Multimedia
`Hossein Bidgoli
`California State University,
`Bakersfield
`Computer Literacy
`Internet Literacy
`Gerald Bluhm
`Tyco Fire & Security
`Patent Law
`Robert J. Boncella
`Washburn University
`Secure Sockets Layer (SSL)
`J. Efrim Boritz
`University of Waterloo, Canada
`XBRL (Extensible Business Reporting Language):
`Business Reporting with XML
`Sviatoslav Braynov
`State University of New York at Buffalo
`Data Mining in E-commerce
`Personalization and Customization
`Technologies
`Randy M. Brooks
`Millikin University
`Online Publishing
`Colleen Brown
`Purdue University
`History of the Internet
`
`Tara Brown-L’Bahy
`Harvard University
`Distance Learning (Virtual Learning)
`Linda S. Bruenjes
`Lasell College
`Internet2
`Gerard J. Burke
`University of Florida
`Supply Chain Management
`L. Jean Camp
`Harvard University
`Peer-to-Peer Systems
`Charles J. Campbell
`The University of Memphis
`Java
`Janice E. Carrillo
`University of Florida
`Inventory Management
`Michael A. Carrillo
`Oracle Corporation
`Inventory Management
`Lillian N. Cassel
`Villanova University
`Wireless Application Protocol (WAP)
`J. Cecil
`New Mexico State University
`Virtual Enterprises
`Haluk Cetin
`Murray State University
`Geographic Information Systems (GIS) and
`the Internet
`Henry Chan
`The Hong Kong Polytechnic University, China
`Consumer-Oriented Electronic Commerce
`C. Janie Chang
`San Jos ´e State University
`Public Accounting Firms
`Camille Chin
`West Virginia University
`Cybercrime and Cyberfraud
`T. Matthew Ciolek
`The Australian National University, Australia
`Online Religion
`Timothy W. Cole
`University of Illinois at Urbana-Champaign
`Visual Basic Scripting Edition (VBScript)
`Fred Condo
`California State University, Chico
`Cascading Style Sheets (CSS)
`David E. Cook
`University of Derby, United Kingdom
`Standards and Protocols in Data Communications
`Marco Cremonini
`Universit `a di Milano, Italy
`Disaster Recovery Planning
`
`xix
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0021
`
`

`

`xx
`
`CONTRIBUTORS
`
`Mary J. Cronin
`Boston College
`Mobile Commerce
`Jaime J. D ´avila
`Hampshire College
`Digital Divide
`Chris Dede
`Harvard University
`Distance Learning (Virtual Learning)
`Victoria S. Dennis
`Minnesota State Bar Association
`Law Firms
`Lynn A. DeNoia
`Rensselaer Polytechnic Institute
`Wide Area and Metropolitan Area Networks
`Nikhilesh Dholakia
`University of Rhode Island
`Gender and Internet Usage
`
`Global Diffusion of the Internet
`
`Ruby Roy Dholakia
`University of Rhode Island
`Gender and Internet Usage
`
`Global Diffusion of the Internet
`
`Vesna Dolnicar
`University of Ljubljana, Slovenia
`Benchmarking Internet
`Rich Dorfman
`WebFeats! and Waukesha County Technical
`College
`Extensible Markup Language (XML)
`Magda El Zarki
`University of California—Irvine
`Wireless Internet
`Larry P. English
`Information Impact International, Inc.
`Information Quality in Internet and E-business
`Environments
`Roman Erenshteyn
`Goldey-Beacom College
`ActiveX
`Ray Everett-Church
`ePrivacy Group, Inc.
`Privacy Law
`Trademark Law
`Patrick J. Fahy
`Athabasca University, Canada
`Web-Based Training
`Gerald R. Ferrera
`Bentley College
`Copyright Law
`Daniel R. Fesenmaier
`University of Illinois at Urbana–Champaign
`Travel and Tourism
`C. Patrick Fleenor
`Seattle University
`Feasibility of Global E-business Projects
`Marcia H. Flicker
`Fordham University
`Securities Trading on the Internet
`Immanuel Freedman
`Dr. Immanuel Freedman, Inc.
`Video Compression
`
`Borko Furht
`Florida Atlantic University
`Interactive Multimedia on the Web
`Jayne Gackenbach
`Athabasca University, Canada
`Health Issues
`Alan Gaitenby
`University of Massachusetts, Amherst
`Online Dispute Resolution
`Bruce Garrison
`University of Miami
`Online News Services (Online Journalism)
`G. David Garson
`North Carolina State University
`E-government
`Roger Gate
`IBM United Kingdom Ltd., United Kingdom
`Electronic Funds Transfer
`Mario Giannini
`Code Fighter, Inc., and Columbia
`University
`C/C++
`Julia Alpert Gladstone
`Bryant College
`International Cyberlaw
`Mary C. Gilly
`University of California, Irvine
`Consumer Behavior
`Robert H. Goffman
`Concordia University
`Electronic Procurement
`James E. Goldman
`Purdue University
`Firewalls
`Sven Graupner
`Hewlett-Packard Laboratories
`Web Services
`Robert H. Greenfield
`Computer Consulting
`Circuit, Message, and Packet Switching
`Ulrike Gretzel
`University of Illinois at Urbana–Champaign
`Travel and Tourism
`Paul Gronke
`Reed College
`Politics
`Jim Grubbs
`University of Illinois at Springfield
`E-mail and Instant Messaging
`Mohsen Guizani
`Western Michigan University
`Wireless Communications Applications
`Jon Gunderson
`University of Illinois at Urbana–Champaign
`Universally Accessible Web Resources: Designing
`for People with Disabilities
`Babita Gupta
`California State University, Monterey Bay
`Global Issues
`Louisa Ha
`Bowling Green State University
`Webcasting
`
`Sling-Uniloc-609
`Exhibit 1011, Page 0022
`
`

`

`CONTRIBUTORS
`
`xxi
`
`Kirk Hallahan
`Colorado State University
`Online Public Relations
`Diane M. Hamilton
`Rowan University
`Business-to-Consumer (B2C) Internet Business Models
`Robert W. Heath Jr.
`The University of Texas at Austin
`Digital Communication
`Geert Heijenk
`University of Twente, The Netherlands
`Wireless Internet
`Jesse M. Heines
`University of Massachusetts Lowell
`Extensible Stylesheet Language (XSL)
`Rodney J. Heisterberg
`Notre Dame de Namur University and
`Rod Heisterberg Associates
`Collaborative Commerce (C-Commerce)
`Steven J. Henry
`Wolf, Greenfield & Sacks, P.C.
`Open Source Development and Licensing
`Julie Hersberger
`University of North Carolina at Greensboro
`Internet Censorship
`Kenneth Einar Himma
`University of Washington
`Legal, Social, and Ethical Issues
`Matthias Holweg
`Massachusetts Institute of Technology
`Managing the Flow of Materials Across the Supply Chain
`Russ Housley
`Vigil Security, LLC
`Public Key Infrastructure (PKI)
`Yeong-Hyeon Hwang
`University of Illinois at Urbana–Champaign
`Travel and Tourism
`Robert E. Irie
`SPAWAR Systems Center San Diego
`Web Site Design
`Linda C. Isenhour
`University of Central Florida
`Human Resources Management
`Hans-Arno Jacobsen
`University of Toronto, Canada
`Application Service Providers (ASPs)
`Charles W. Jaeger
`Southerrn Oregon University
`Cyberterrorism
`Dwight Jaffee
`University of California, Berkeley
`Real Estate
`Sushil Jajodia
`George Mason University
`Intrusion Detection Techniques
`Mark Jeffery
`Northwestern University
`Return on Investment Analysis for E-business Projects
`Andrew Johnson
`University of Illinois at Chicago
`Virtual Reality on the Internet: Collaborative
`Virtual Reality
`
`Ari Juels
`RSA Laboratories
`Encryption
`Bhushan Kapoor
`California State University, Fullerton
`ActiveX Data Objects (ADO)
`Joseph M. Kayany
`Western Michigan University
`Internet Etiquette (Netiquette)
`Doug Kaye
`RDS Strategies LLC
`Web Hosting
`Chuck Kelley
`Excellence In Data, Inc.
`Data Warehousing and Data Marts
`Diane Ketelhut
`Harvard University
`Distance Learning (Virtual Learning)
`Chang-Su Kim
`Seoul National University, Korea
`Data Compression
`Wooyoung Kim
`University of Illinois at Urbana-Champaign
`Web Services
`Jerry Kindall
`Epok Inc.
`Digital Identity
`Brad Kleindl
`Missouri Southern State University–Joplin
`Value Chain Analysis
`Graham Knight
`University College London, United Kingdom
`Internet Architecture
`Craig D. Knuckles
`Lake Forest College
`DHTML (Dynamic HyperText Markup
`Language)
`Jim Krause
`Indiana University
`Enhanced TV
`Peter Kroon
`Agere Systems
`Speech