Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 1 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 1 of11
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`EXHIBIT AV
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 1 of11
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`EXHIBIT AV
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`9/24/2020 10:03:42 AM
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 2 of 11
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`https://help.fitbit.com/articles/en_US/Help_article/1877.htm
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`How do Fitbit devices sync their
`data?
`
`~ Whatis syncing?
`
`SyncingIs the process that transfers the data your device collects to
`your Fitbit dashboard. The dashboard Is where youcan track your
`progress, see how youslept, set goals, log food and water, challenge
`friends, and much more.Fitbit trackers, watches, and Fitbit Aria Alr use
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 3 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 3of11
`Bluetooth Low Energy (BLE) technology to sync with phones,tablets,
`and certain computers. Fitbit Aria and Fitbit Aria 2 use WI-Fi to connect
`directly to your router. The Instructions In How do | set up my Fitbit
`device? explain how to make sure your device can sync to your Fitbit
`dashboard.
`
`» How dol sync my device with the Fitbit app?
`
`Data automatically syncs to the Fitbit app throughout the day. Each time
`you open the Hitbit app, your device syncs automatically whenIt's
`nearby. You can also use the Sync Now optionin the app at anytime.
`
`For more Information on how to sync Fitbit Ace or Fitbit Ace 2 with your
`phoneor tablet, see How do | set up Fitbit Ace devices?
`
`“~ How dol manually sync my tracker or watch?
`
`°e With your device nearby, open the Fitbit app to the Today tab
`oe
`too,ae*
`
`6 Press and hold on the screen and pull down (on Windows 10
`
`devices, find the picture of your device at the bottom and pull
`
`Up).
`
`For more Information about the Fitbit app see How do | use the Fitbit
`app?
`
`Choose your device to see syncing Instructions.
`
`PNA-FB0007452
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 4 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 4 of 11
`« iPhone or iPad
`
`e In the Fitbit app, tap the Today tab tie > your profile
`picture > your device image.
`
`eo Tap Sync Now.
`
`“« Android phone or tablet
`
`6} In the Fitbit app, tap the Today tab Ams > yourprofile
`picture > your device image.
`
`e Tap the arrows next to Sync Now.
`
`“ Windows 10 device
`
`6 From the Fitbit app dashboard, tap the Account Icon
`> your device Image.
`
`} Tap the sync Icon.
`
`On Windows 10 computers with a USB port, you can automatically
`sync the devices In your house or other Immediate space (about 20
`feet):
`
`oe Plug In the dongle that came In the box with your device.
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`PNA-FB0007453
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 5 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 5of11
`In the Fitbit app, tap the Today tab -:3%« > yourprofile
`
`picture.
`
`6 Tap Advanced Settings.
`
`a) Turn on the Fitbit Connect Classic Mode option.
`
`« Mac or Windows 8.1 computers
`
`Qe Click the Icon with a Fitbit logo located near the date and
`
`time on your computer.
`
`6 Click Open Main Menu > Sync Now. You may be asked to
`
`sign In.
`
`«~ When does myFitbit scale sync?
`
`After your Fitbit Aria or Aitbit Aria 2 Is set up on your wireless network,
`it automatically syncs your stats to the Fitbit app after every weigh-in.
`
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`PNA-FB0007454
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 6 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page6of11
`After you see your measurements, you should see a checkmark,
`indicating that syncing Is complete. You can then view your data on In
`the Fitbit app.
`
`« Where can! see when myFitbit device last synced?
`
`Find Information about your Fitbit device, such as firmware version,
`battery level, and when your device last synced:
`
`« Fitbit app
`
`Tap the Today tab tite > your profile picture > your device image.
`
`« fitbitcom dashboard
`
`. The last time
`On the fitbit.com dashboard, click the gear Icon
`you syncedIs listed below the name of your Fitbit device.
`
`~ Why can'tl syne my Fitbit device?
`
`lf your device stopped syncing, the likely problem Is a connection Issue.
`For detailed information on how to diagnose and solve the problem,
`see Why won't my Fitbit device sync?
`
`« Will syncing work on my phone,tablet, or computer?
`
`Sync Fitbit trackers and watches using the Fitbit app on iPhones, iPads,
`
`PNA-FB0007455
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 7 of 11
`Case 1:19-cv-11586-FDS.Document 343-22 Filed 03/02/22 Page 7 of 11
`Android phones, and Windows 10 devices.
`g
`
`» iPhones and iPads
`
`The Fitbit app Is compatible with most IPhones and IPads. To make
`sure your version Is supported, check fitbit.com/devices. To learn
`more about using your Fitbit device with your IPhone or Pad, watch
`
`the following video. (English only.)
`
`« Android phones
`
`Androld phones must have both a BLE radio and software support.
`Because BLE Is an optional componentof Bluetooth 4.0, notall
`devices with Bluetooth 4.0 have It. A device can havethe radio but
`
`not the software, or have software bugs that hamperBLE. If you're
`buying an Android device to use with the Fitbit app, make sureIt
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`PNA-FB0007456
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 8 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed03/02/22 Page 8 of 11
`appears on our supported deviceslist at fitbit.com/devices and
`review known Issues at What should | know about using the Fitbit
`app on my Android phone?
`
`To learn more about using your device with your Android phone,
`watch the following video. (English only.)
`
`Fitbit: How To Sync and Get Not...
`
`“« Windows 10 devices
`
`The Fitbit app Is available for Windows 10 phones, tablets, and
`computers. To see If your device Is compatible, see
`fitbit.com/devices.
`
`To learn more about using your device with Windows 10, watch the
`following video. (English only.)
`
`PNA-FB0007457
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 9 of 11
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`«~ How often should | sync my tracker or watch?
`
`We recommend that you sync your tracker or watch dally. MostFitbit
`devices record detalled minute-by-minute data for 7 days. (Fitbit Alta
`records minute-by-minute data for five days). Fitbit devices can store
`dally totals for up to 30 days.
`
`If you have a Fitbit Surge, your device can store 35 hours of GPS data
`before deleting some data to make room for more.
`
`« Can | sync mytracker or watch with more than one device?
`
`You can sync your device with any compatible phone, tablet, or
`computer that meets syncing requirements. If you receive notifications
`from your phone on your Fitbit device, you'll need to disable the
`Bluetooth bond between your phone and Fitbit device before using a
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`PNA-FB0007458
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 10 of 11
`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 10 of11
`different phone. ForInstructions see Why won't my Fitbit device sync?
`
`«~ Can! sync more than one Fitbit device to the same account?
`
`lf you have multiple devices, they can all sync to the same account to
`make sure you see a complete view of your activity. For more
`Information, see Can | use more than one Fitbit device with the same
`
`account?
`
`« Why wastheall-day sync option removed from the Fitbit
`
`app?
`
`To improve your experience with notifications, syncing, and firmware
`updates, we removedthe option to turn off all-day sync fromthe Fitbit
`app. When your phone Is nearyour Fitbit device with Bluetooth turned
`on, it perlodically syncs with the Fitbit app to update your stats and
`download available firmware updates. More frequent syncing rarely,If
`ever, noticeably decreases your device's battery life. To learn more
`about what factors affect batterylife, see Can | extend myFitbit
`device's battery life?
`
`Can't find what you are looking for?
`
`PNA-FB0007459
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`Case 1:19-cv-11586-FDS Document 343-22 Filed 03/02/22 Page 11 of 11
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