Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 1 of 7
`Case 2:17-cv—00932—JLR Document 61-7 Filed 03/09/18 Page 1 of 7
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`EXHIBIT G
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`(Excerpted Material)
`
`

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`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 2 of 7
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`User Guide
`
` [UG template version 16a]
`
` [Sprint_HTC_Bolt_ug_en_11112016]
`
`Exhibit G, 17-cv-932-JLR
`
`Page 001
`
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`

`

`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 3 of 7
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`Block a Caller
`When you block a phone number or a contact, all calls from the phone number or contact will be declined
`automatically.
`
`1. Tap
`
` >
`
`.
`
`2. Swipe right to display the Call history tab.
`
`3. Touch and hold the contact or phone number you want to block, and then tap Block contact >
`OK.
`
`Note: To remove a caller from your blocked list, on the Call history tab, tap > Blocked contacts.
`Touch and hold a contact, and then tap Unblock contacts.
`Erase Call History
`If the Call history becomes long, you can delete an entry or the entire Call history list.
`
`1. Tap
`
` >
`
`.
`
`2. Swipe right to display the Call history tab.
`
`3. Do either of the following:
`
`(cid:131) To delete a Call history entry, touch and hold the entry, and then tap Delete from call
`history.
`
`(cid:131) To erase the entire Call history list, tap > Remove call history. Tap > Select all, and
`then tap Delete.
`
`Voicemail
`
`The following topics describe how to set up and use your phone's voicemail and visual voicemail features.
`Voicemail Setup
`Follow the instructions below to set up voicemail on your phone. You should set up your voicemail and
`personal greeting as soon as your phone is activated. Always use a passcode to protect against
`unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if
`your phone is in use or turned off.
`
`1. Tap
`
` >
`
`.
`
`2. Touch and hold
`
` to dial your voicemail number.
`
`(cid:153) Your phone dials the voicemail access number.
`
`3. Follow the system prompts to:
`
`(cid:131) Create your passcode.
`
`Phone Calls and Voicemail
`Exhibit G, 17-cv-932-JLR
`
`Page 002
`
`91
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`

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`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 4 of 7
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`(cid:131) Record your name announcement.
`
`(cid:131) Record your greeting.
`
`Important: Voicemail Passcode – Sprint strongly recommends that you create a passcode when setting
`up your voicemail to help protect against unauthorized access. Without a passcode, anyone who has
`access to your phone is able to access your voicemail messages.
`Visual Voicemail Setup
`This topic describes the Visual Voicemail feature of your phone's service, as well as the steps required to
`set up Visual Voicemail on your phone.
`About Visual Voicemail
`
`Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the
`message you are looking for without having to listen to every voicemail message first. This feature
`periodically goes out to your voicemail, and gathers the caller information from all of the current
`voicemails. It then populates a list with the caller name and number, along with the length of time and
`priority level of the voicemail message.
`Set Up Visual Voicemail
`
`Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail. You
`should set up your voicemail and personal greeting as soon as your phone is activated. Your phone
`automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
`
`Note: To set up your traditional voicemail box, see Voicemail Setup.
`
`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`(cid:153) You’ll see a Welcome to Visual Voicemail screen.
`
`2. Scroll through the introduction screens to view a brief explanation of visual voicemail services.
`
`3. At the end of the welcome screens, you'll come to a Personalize your voicemail prompt.
`
`4. Tap Personalize now and follow the system prompts to:
`
`(cid:131) Create a passcode (part of standard voicemail).
`
`(cid:131) Record your name announcement.
`
`(cid:131) Record your greeting.
`
`Important: Voicemail Passcode – Sprint strongly recommends that you create a passcode when setting
`up your voicemail to help protect against unauthorized access. Without a passcode, anyone who has
`access to your phone is able to access your voicemail messages.
`Review Visual Voicemail
`Visual Voicemail lets you easily access and select which messages you want to review.
`
`Phone Calls and Voicemail
`Exhibit G, 17-cv-932-JLR
`
`Page 003
`
`92
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`

`

`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 5 of 7
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`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`2. Tap a message.
`
`3. While reviewing a voicemail message, you can:
`
`(cid:131) Tap
`
` to play or
`
` to pause the voicemail.
`
`(cid:131) Tap
`
` to turn the speakerphone on or off during playback.
`
`(cid:131) Touch and drag the timeline to scrub through the message to different points.
`
`(cid:131) Tap
`
` to call the person who left the voicemail message.
`
`(cid:131) Tap
`
` to reply with a text, audio, or avatar message.
`
`(cid:131) Tap to delete, share, or archive the current voicemail message or to access settings and
`help.
`
`(cid:131) Tap
`
` to return to your inbox.
`
`Note: Not all options are available for all messages.
`Listen to Multiple Voicemail Messages
`When you are done listening to a voicemail message you can easily access other voicemail messages
`without returning to the main voicemail screen.
`
`1. Listen to the current voicemail message.
`
`2. Swipe your finger left or right to display the next or previous message.
`
`(cid:153) The next or previous message will begin playing automatically.
`
`You can navigate through voicemail messages as frequently as you'd like. You can even move to the next
`or previous message before you're finished listening to the current one.
`
`Phone Calls and Voicemail
`Exhibit G, 17-cv-932-JLR
`
`Page 004
`
`93
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`

`

`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 6 of 7
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`Visual Voicemail Options
`Your visual voicemail options appear as icons at the bottom of the voicemail review screen.
`
`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`2. Your Visual Voicemail inbox appears.
`
`3. Do any of the following:
`
`(cid:131) Tap to access your voicemail folders such as all your received, sent and archived voicemail
`messages.
`
`(cid:131) Tap to create a new voice SMS, a new avatar message, search your voicemail messages,
`or shop for avatars and backgrounds. You can also access the settings and help from this
`menu.
`Configure Visual Voicemail Settings
`The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and
`more.
`
`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`2. Tap
`
`> Settings.
`
`(cid:153) You will see the voicemail settings menu.
`
`3. Select an option to change its settings.
`Change Your Main Greeting via the Voicemail Menu
`
`Your main greeting can be changed directly via the Visual Voicemail system. This direct access saves
`you from having to navigate within the voicemail menu.
`
`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`2. Tap > Settings > Preferences > Personalize voicemail.
`
`Phone Calls and Voicemail
`Exhibit G, 17-cv-932-JLR
`
`Page 005
`
`94
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`

`

`Case 2:17-cv-00932-JLR Document 61-7 Filed 03/09/18 Page 7 of 7
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`3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.
`Edit the Display Name via the Voicemail Menu
`
`From your Visual Voicemail menu, you can quickly change the name or number attached to your voice
`messages.
`
`1. Tap
`
` >
`
`>
`
`Voicemail.
`
`2. Tap > Settings > Display > Display name.
`
`3. Tap the existing identification field and enter a new identifying name or number (used to identify
`you to recipients of your voice messages).
`
`4. Tap OK to save your information.
`
`Optional Calling Services
`
`The following topics outline additional voice-related services available with your phone, including Wi-Fi
`calling, call services and more.
`Wi-Fi Calling
`Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls
`and text messages over a connected Wi-Fi network and may offer better coverage in buildings and areas
`of poor cellular reception.
`Set Up Wi-Fi Calling
`
`1. Tap
`
` >
`
`>
`
`Settings.
`
`2. Tap Wi-Fi Calling, and then tap the switch to turn Wi-Fi Calling on.
`
`3. Follow the screen prompts to set up Wi-Fi Calling.
`
` in the status bar when Wi-Fi Calling is active, or
`(cid:153) Wi-Fi Calling is set up. You will see
`Wi-Fi Calling is set up but you are not currently connected to a Wi-Fi network.
`
` if
`
`Tip: For more information about Wi-Fi Calling, visit support.sprint.com.
`Enable or Disable Wi-Fi Calling
`
`1. Tap
`
` >
`
`>
`
`Settings.
`
`2. Tap the Wi-Fi Calling On/Off switch.
`
`Tip: You can also turn Wi-Fi Calling on or off through the Quick Settings panel. Swipe down the screen
`from the status bar to display the minimized Quick Settings panel and tap
` to enable or disable the
`feature.
`
`Phone Calls and Voicemail
`Exhibit G, 17-cv-932-JLR
`
`Page 006
`
`95
`Shore Chan DePumpo LLP
`901 Main St., Suite 3300, Dallas, TX 75202
`214.593.9110
`
`