`Case 2:17-cv-00513-JRG Document 68-11 Filed 12/29/17 Page 1 of 4 PageID #: 1515
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`EXHIBIT 9
`EXHIBIT 9
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`Case 2:17-cv-00513-JRG Document 68-11 Filed 12/29/17 Page 2 of 4 PageID #: 1516
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`12/29/2017
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`Find, lock, or erase a lost Android device - Android Help
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`Describe your issue
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`6
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`Android Help
`
`Find, lock, or erase a lost Android device
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`If you lose an Android phone, tablet, or Wear watch, you can !nd, lock, or erase it. If you've added a Google Account to your Android device, Find My Device is automatically turned on.
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`To use Find My Device, your lost device must:
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`Be turned on
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`Be signed in to a Google Account
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`Be connected to mobile data or Wi-Fi
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`Be visible on Google Play
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`Have Location turned on
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`Have Find My Device turned on
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`• • • • • •
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`Lost Android Wear watches must also be running Android Wear 2.0 and up.
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`Learn how to make sure that your device can be found if it gets lost.
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`Tip: If you've linked your phone to Google, you can !nd or ring it by searching for find my phone on google.com .
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`Remotely !nd, lock, or erase
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`1. Go to(cid:160)android.com/!nd
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` and sign in to your Google Account.
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`2. If you have more than one device, click the lost device at the top of the screen.
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`3. The device gets a noti!cation.
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`4. On the map, see about where the device is.
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`The location is approximate and might not be accurate.
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`If your device can't be found, you'll see its last known location, if available.
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`• •
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`5. Pick what you want to do. If needed, !rst click Enable lock & erase.
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`Play sound
`Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate.
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`Lock
`Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a(cid:160)message or phone number
`to the lock screen.
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`Erase
`Permanently deletes all data on your device(cid:160)(but might not delete SD cards). After you erase, Find My Device won't work on the device.
`Important: If you !nd your device after erasing, you'll likely need your Google Account password to use it again. Learn about device protection.
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`• •
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`•
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`https://support.google.com/android/answer/6160491?hl=en
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`Case 2:17-cv-00513-JRG Document 68-11 Filed 12/29/17 Page 3 of 4 PageID #: 1517
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`Find, lock, or erase a lost Android device - Android Help
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`12/29/2017
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`Find with an app
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`Find with your Android Wear watch
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`(cid:160) W
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`atch a video about !nding your device
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`Google Play Protect - Find My Device
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`(cid:160) R
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`• • • • •
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`elated articles
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`Be ready to !nd a lost Android device
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`Set a screen lock
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`Put emergency information on your lock screen
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`Turn location on or off for your device
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`Can't sign in to your Google Account
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`Amy is an Android expert and author of this help page. Leave her feedback below about the page.
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`Was this article helpful?
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`YES
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`https://support.google.com/android/answer/6160491?hl=en
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`2/3
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`Case 2:17-cv-00513-JRG Document 68-11 Filed 12/29/17 Page 4 of 4 PageID #: 1518
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`Find, lock, or erase a lost Android device - Android Help
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`12/29/2017
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`Help
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`Set screen lock
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`Set your device to automatically
`unlock
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`Help protect against harmful apps
`with Google Play Protect
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`Check or change security settings
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`Be ready to !nd a lost Android device
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`Find, lock, or erase a lost Android
`device
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`Help prevent others from using your
`device without permission
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`©2017 Google - Privacy Policy - Terms of Service English
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`https://support.google.com/android/answer/6160491?hl=en
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