`Handheld
`
`900/ 1900 MHz GSM/GPRS Networks
`900/ 1800 MHz GSM/GPRS Networks
`
`Handheld User Guide
`
`
`
`BlackBerry Wireless Handheld Version 3.3
`Handheld User Guide
`Last revised: 04 July 2002
`
`Part number: PDF-04777-001 Rev. 001
`
`At the time of publication, this documentation complies with software version
`3.3.0.86.
`
`© 2002 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM
`families of related marks, images and symbols are the exclusive properties of
`Research In Motion Limited. RIM, Research In Motion, 'Always On, Always
`Connected', the "envelope in motion" symbol and the BlackBerry logo are
`registered with the U.S. Patent and Trademark Office and may be pending or
`registered in other countries. All other brands, product names, company names,
`trademarks and service marks are the properties of their respective owners.
`
`The handheld and/or associated software are protected by copyright,
`international treaties and various patents, including one or more of the following
`U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428;
`D433,460; D416,256. Other patents are registered or pending in various countries
`around the world. Visit www.rim.net/patents.shtml for a current listing of
`applicable patents.
`
`While every effort has been made to ensure technical accuracy, information in this
`document is subject to change without notice and does not represent a
`commitment on the part of Research In Motion Limited, or any of its subsidiaries,
`affiliates, agents, licensors, or resellers. There are no warranties, express or
`implied, with respect to the content of this document.
`
`Research In Motion Limited
`295 Phillip Street
`Waterloo, ON N2L 3W8
`Canada
`
`Research In Motion Europe
`Centrum House, 36 Station Road
`Egham, Surrey TW20 9LF
`United Kingdom
`
`Published in Canada
`
`
`
`Contents
`
`Important safety information ....................................................... 9
`Important safety/compliance information for BlackBerry
`6710™ users ................................................................................... 14
`FCC compliance statement (USA) .............................................. 16
`Industry Canada Certification ..................................................... 17
`Important safety/compliance information for BlackBerry
`672QTM users ................................................................................... 18
`
`Introduction ................................................................................. 21
`Before you begin ............................................................................ 21
`Handheld features ........................................................................ 21
`Is this the correct guide for me? .................................................. 22
`About this guide ............................................................................ 23
`
`Getting to know your handheld ................................................. 25
`Using the keyboard and trackwheel .......................................... 26
`Activating backlighting ................................................................ 30
`Navigating applications ............................................................... 31
`Configuring handheld options .................................................... 37
`Tips for using your handheld ...................................................... 38
`
`Sending and reading email and PIN messages ......................... 39
`Sending email messages ............................................................... 40
`Sending PIN messages ................................................................. 42
`Setting message options ............................................................... 44
`Inserting symbols .......................................................................... 46
`Formatting your messages ........................................................... 48
`Using cut, copy, and paste ........................................................... 54
`Using the Find feature .................................................................. 55
`Adding attachments to messages ............................................... 56
`Sending messages to several contacts at one time ................... 57
`Sending to one-time recipients .................................................... 58
`
`
`
`Sending messages using links ..................................................... 59
`Customizing the auto signature .................................................. 60
`Receiving delivery confirmation ................................................. 61
`Reading email or PIN messages .................................................. 62
`Receiving long email messages ................................................... 65
`Managing attachments ................................................................. 66
`Tips for sending and reading email and PIN messages .......... 69
`
`Sending and reading SMS messages ......................................... 71
`Sending an SMS message ............................................................. 72
`Setting SMS options ...................................................................... 7 4
`Using Auto Text in SMS messages .............................................. 74
`Sending to one-time recipients .................................................... 77
`Sending messages using links ..................................................... 78
`Reading SMS messages ................................................................ 79
`Removing the history from SMS messages ............................... 81
`Tips for sending and reading SMS messages ............................ 83
`
`Managing messages and phone call logs .................................. 85
`Filing email messages ................................................................... 86
`Searching messages and phone call logs ................................... 87
`Saving messages ............................................................................ 95
`Editing messages ........................................................................... 98
`Resending messages ................................................................... 100
`Marking messages as unopened ............................................... 101
`Marking messages as opened .................................................... 102
`Deleting messages and phone call logs ................................... 103
`Managing phone calls on the Messages screen ...................... 106
`Tips for managing messages and phone call logs .................. 108
`
`Using the Address Book application ........................................ 109
`Setting Address Book options ................................................... 110
`Adding addresses ....................................................................... 111
`Adding pauses and waits .......................................................... 116
`Changing user-defined field names ......................................... 117
`Managing Address Book entries ............................................... 118
`
`
`
`Using the SIM phone book application ................................... 120
`Tips for using the Address Book application .......................... 123
`
`Using the Phone application .................................................... 125
`Placing phone calls ...................................................................... 126
`Answering phone calls ............................................................... 130
`Ending phone calls ...................................................................... 132
`Using shortcuts when you place calls ...................................... 133
`Setting the volume ...................................................................... 134
`Putting phone calls on hold ....................................................... 134
`Muting phone calls ..................................................................... 135
`Placing one-time phone calls ..................................................... 135
`Placing phone calls using links ................................................. 136
`Managing phone calls on the Phone screen ............................ 137
`Customizing Phone options ...................................................... 138
`Calling voice mail.. ...................................................................... 145
`Using phone call notes ............................................................... 146
`Using pauses and waits .............................................................. 149
`Placing conference calls .............................................................. 150
`Viewing phone status ................................................................. 151
`Placing emergency calls ............................................................. 152
`Tips for using the Phone application ....................................... 153
`
`Using the Browser application ................................................. 155
`Before you begin .......................................................................... 156
`Navigating web pages ................................................................ 157
`Setting Browser configuration options .................................... 160
`Setting general Browser options ............................................... 160
`Using the Find feature ................................................................ 163
`Viewing web addresses .............................................................. 163
`Using bookmarks ........................................................................ 164
`Using bookmark subfolders ...................................................... 167
`Saving web pages to your Messages screen ............................ 170
`Closing the Browser application ............................................... 172
`Tips for using the Browser application .................................... 172
`
`
`
`Using the Tasks application ...................................................... 175
`Setting task options ..................................................................... 176
`Adding tasks ................................................................................ 176
`Managing tasks ............................................................................ 178
`Tips for using the Tasks application ........................................ 180
`
`Using the Calendar application ................................................ 181
`Before you begin .......................................................................... 182
`Setting Calendar options ............................................................ 182
`Changing views ........................................................................... 183
`Navigating in the Calendar application .................................. 187
`Enabling wireless calendar synchronization .......................... 189
`Adding appointments ................................................................ 191
`Managing appointments ............................................................ 195
`Managing meeting requests ...................................................... 198
`Tips for using the Calendar application .................................. 202
`
`Using the MemoPad application .............................................. 203
`Setting MemoPad options .......................................................... 204
`Adding memos ............................................................................ 204
`Managing memos ........................................................................ 205
`Tips for using the MemoPad application ................................ 206
`
`Using the Calculator application .............................................. 207
`Performing mathematical operations ....................................... 208
`Performing measurement conversions .................................... 208
`Closing the Calculator ................................................................ 209
`Tips for using the Calculator application ................................ 209
`
`Customizing your handheld's options ..................................... 211
`Setting the Alarm ........................................................................ 212
`Using keyboard lock ................................................................... 213
`Customizing notification profiles ............................................. 213
`Setting the Auto On/Off feature ................................................ 221
`Using SIM card security ............................................................. 222
`Customizing handheld options ................................................. 223
`
`
`
`Handheld options ....................................................................... 224
`
`Troubleshooting ........................................................................ 233
`Frequently asked questions ....................................................... 233
`Handheld error messages .......................................................... 240
`
`Index ........................................................................................... 261
`
`
`
`
`
`Important safety
`information
`
`Please read these safety and operation instructions before
`operating the BlackBerry Wireless Handheld, its docking/
`charging cradle, or any other BlackBerry Wireless Handheld
`charging units. Retain these instructions for future use.
`
`A Note: Refer to "Important safety/compliance information for
`
`BlackBerry 671 O™ users" on page 14 for more information on
`safety regulations for your BlackBerry 671 O Wireless Handheld™.
`
`Refer to "Important safety/compliance information for BlackBerry
`6720™ users" on page 18 for more information on safety
`regulations for your BlackBerry 6720 Wireless Handheld™.
`
`ELECTRICAL SAFETY
`This handheld (model number R6020GW / R6020GE) is
`intended for use when supplied with power or charging from
`the Charging Cradle ASY-04060-001 (ordered as ACC-04056-
`001) with Power Adapters PWR-04615-000, Travel Charger
`accessory ASY-04510-001 (ACC-04172-001), Automotive
`Charger accessory ASY-03939-001 (ACC-04051-001), or any
`other charging units provided or specifically approved by
`Research In Motion Limited (RIM) for use with this equipment.
`Other usage will invalidate any warranty provided with this
`apparatus and may be dangerous.
`
`
`
`Important safety information
`
`Warning: Before use, please ensure that the mains voltage is in accordance with the
`input voltage printed on the power supply.
`To be operated on mains with a circuit breaker rated 16A max.
`
`Protect against beating rain. For indoor use only.
`
`ACCESSORIES
`Use only those accessories approved by RIM. The use of any accessories not
`approved by RIM for use in conjunction with the handheld will invalidate any
`approval or warranty applicable to the handheld and may be dangerous.
`
`DRIVING
`Check the laws and regulations on the use of wireless devices in the areas where
`you drive. Always obey them. The use of any alert device to operate a vehicle's
`lights or horn on public roads is not permitted.
`
`Avoid using the handheld in any environment requiring your full attention, such
`as when driving a vehicle. If you need to use your handheld while driving, have a
`passenger in the vehicle use the handheld for you, or find a safe location to halt
`your vehicle prior to using the handheld. Do not use any charging unit as a means
`of storing your handheld while in a vehicle.
`
`RF signals may affect improperly installed or inadequately shielded electronic
`systems in motor vehicles. Check with the manufacturer or its representative
`regarding your vehicle. You should also consult the manufacturer of any
`equipment that has been added to your vehicle.
`
`For Vehicles Equipped With An Air Bag
`
`An air bag inflates with great force. DO NOT place objects, including both
`installed or portable wireless equipment, such as the BlackBerry Wireless
`Handheld, in the area over the air bag or in the air bag deployment area. If in(cid:173)
`vehicle wireless equipment is improperly installed and the air bag inflates,
`serious injury could result.
`
`10
`
`BlackBerry Wireless Handheld
`
`
`
`Important safety information
`
`ELECTRONIC DEVICES
`Most modern electronic equipment is shielded from RF signals. However, certain
`electronic equipment may not be shielded against the RF signals from your
`wireless handheld.
`
`Pacemakers
`
`Consult a physician or the manufacturer of your pacemaker if you have any
`questions regarding the effect of RF signals on your pacemaker. If you have a
`pacemaker, ensure that you are using the handheld in accordance with the safety
`requirements associated with your particular pacemaker, which may include the
`following:
`
`• Always keep the handheld more than 20 cm (six inches) from the pacemaker
`when the handheld is turned ON;
`
`• Do not carry the handheld in a breast pocket;
`
`•
`
`•
`
`If the handheld has a voice option, use the ear opposite the pacemaker for
`making and receiving calls to minimize the potential for interference.
`
`If you have any reason to suspect that interference is taking place, turn your
`handheld OFF immediately.
`
`Hearing Aids
`
`Some digital wireless devices may interfere with some hearing aids. In the event
`of such interference, consult your service provider or contact the manufacturer of
`your hearing aid to discuss alternatives.
`
`Other Medical Devices
`
`If you use any other personal medical device, consult the manufacturer of your
`device to determine if they are adequately shielded from external RF energy. Your
`physician may be able to assist you in obtaining this information.
`
`Turn your handheld OFF in health care facilities when any regulations posted in
`these areas instruct you to do so. Hospitals or health care facilities may be using
`equipment that could be sensitive to external RF energy.
`
`Handheld User Guide
`
`11
`
`
`
`Important safety information
`
`Posted Facilities
`
`Turn your handheld OFF in any facility where posted notices so require.
`
`BLASTING AREAS
`To avoid interfering with blasting operations, turn the wireless feature of your
`handheld OFF when in a "blasting area" or in areas posted: "Turn off two-way
`radio". Obey all signs and instructions.
`
`POTENTIALLY EXPLOSIVE ATMOSPHERES
`Turn your handheld OFF when in any area with a potentially explosive
`atmosphere and obey all signs and instructions. Sparks in such areas could cause
`an explosion or fire resulting in bodily injury or even death.
`
`Areas with a potentially explosive atmosphere are often, but not always, clearly
`marked. They include fueling areas such as gasoline/petrol stations; below deck
`on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
`petroleum gas (such as propane or butane); areas where the air contains chemicals
`or particles, such as grain, dust, or metal powders; and any other area where you
`would normally be advised to turn off your vehicle engine.
`
`ADDITIONAL SAFETY GUIDELINES
`Battery: Discard the handheld properly. As the unit contains a lithium-ion
`battery, neither the handheld nor the lithium battery should be disposed of in fire.
`Dispose of the lithium battery in accordance with the laws and regulations in
`your area governing disposal of such cell types. To recharge the battery, use
`approved battery chargers only. Keep the battery away from children.
`
`Warning: The battery may present a fire or chemical burn hazard if mistreated. Do not
`disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not
`allow metal objects to contact the battery terminals. Only use a battery that has been
`approved by Research In Motion Limited. The use of another battery may present a
`risk offire or explosion.
`
`Power source: The charging unit and any other charging units should be operated
`only from the type of power source indicated on the marking label and are
`intended for indoor use only. Do not use the travel charger or any other charging
`
`12
`
`BlackBerry Wireless Handheld
`
`
`
`Important safety information
`
`units outside or in any area exposed to the elements. Refer to the operating
`instructions in this manual for more information on the battery and power
`supply.
`
`Do not overload wall outlets, extension cords, or integral convenience receptacles
`as this may result in a risk of fire or electric shock. To reduce the risk of damage to
`the cord or the plug, pull the plug rather than the cord when you disconnect the
`apparatus from the wall outlet or convenience receptacle.
`
`Liquids and foreign objects: Never push objects of any kind into the BlackBerry
`Wireless Handheld or any accessories through openings as they may short-out
`parts and this may result in a fire or electric shock. Do not use the handheld or
`any accessories near water (for example near a bathtub, or a sink, in a wet
`basement, near a swimming pool, etc.). Never spill liquid of any kind on the
`handheld or any accessories. Unplug the charging unit from the wall before
`cleaning.
`
`Stability: Do not place the handheld, charging unit, or any accessories on any
`unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby
`potentially causing serious injury to a child or adult, and/or serious damage to the
`handheld, charging unit, or any accessories. Take care when using the handheld
`with any charging units to place the charging unit in a secure and stable spot and
`route the power cord in a way that reduces the risk of injury to others, such as by
`tripping or choking.
`
`Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry
`cloth.
`
`High heat: The handheld and any accessories should be situated away from any
`heat sources, such as radiators, heat registers, stoves, or other apparatus
`(including amplifiers) that produce heat.
`
`Power Cord: Protect the power cord from being walked on or pinched
`particularly at plugs, convenience receptacles, and the point where they exit from
`the apparatus. Unplug this apparatus during lightning storms or when used for
`long periods of time.
`
`Service: Unplug the charging unit from the wall and refer the handheld, charging
`unit, and any accessories for service to qualified service personnel if:
`
`•
`
`•
`
`the power supply cord, plug, or connector to the handheld is damaged
`
`liquid has been spilled or objects have fallen into the handheld, charging unit,
`or any electrical accessories
`
`•
`
`the handheld, charging unit or accessory has been exposed to rain or water
`
`Handheld User Guide
`
`13
`
`
`
`Important safety information
`
`•
`
`•
`
`•
`
`•
`
`the handheld, charging unit, or accessory becomes very hot to the touch
`
`the handheld, charging unit or accessory has been dropped or damaged in
`anyway
`
`the handheld, charging unit or accessory does not operate normally by
`following the instructions contained in this guide
`
`the handheld, charging unit or accessory exhibits a distinct change in
`performance.
`
`All servicing should be undertaken by qualified service personnel.
`
`Do not attempt to disassemble the handheld, charging unit, or any accessories.
`
`Warning: To reduce the risk offire or electric shock, do not expose this apparatus or
`any accessories to rain or moisture. Adjust only those controls that are covered in this
`manual. An improper adjustment of other controls may result in damage and will
`often require extensive work by a qualified technician to restore the hand held or
`charging unit to its normal operation.
`
`Failure to observe all safety instructions contained in this guide will void the
`Limited Warranty, and may lead to suspension or denial of services to the
`offender, or legal action, or both.
`
`Important safety/compliance
`information for BlackBerry 671 O™ users
`
`EXPOSURE TO RADIO FREQUENCY SIGNALS
`Your wireless handheld portable device is a low power radio transmitter and
`receiver. When it is ON, it receives and also sends out radio frequency (RF)
`signals. Your wireless handheld complies with Federal Communications
`Commission (FCC) guidelines respecting safety levels of RF exposure for
`handheld wireless devices, which in turn are consistent with the following safety
`standards previously set by both U.S. and international standards bodies:
`
`•
`
`Institute of Electrical and Electronics Engineers (IEEE) C95.1 (1999)
`
`• National Council on Radiation Protection and Measurements (NCRP) Report
`86 (1986)
`
`•
`
`International Commission on Non-Ionizing Radiation Protection (ICNIRP)
`(1996)
`
`14
`
`BlackBerry Wireless Hand held
`
`
`
`Important safety information
`
`To maintain compliance with FCC RF exposure guidelines, use only RIM
`supplied or approved accessories. When carrying the wireless handheld while on,
`use the specific RIM holster that has been tested for compliance. Use of non-RIM
`approved accessories may violate FCC RF exposure guidelines.
`
`SPECIFIC ABSORPTION RATE DATA
`THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
`REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
`
`Your wireless handheld is a radio transmitter and receiver. It is designed and
`manufactured not to exceed the emission limits for exposure to radio frequency
`(RF) energy set by the Federal Communications Commission (FCC) of the U.S.
`Government and Industry Canada of the Canadian Government (IC). These limits
`are part of comprehensive guidelines and establish permitted levels of RF energy
`for the general population. The guidelines are based on standards that were
`developed by independent scientific organizations through periodic and
`thorough evaluation of scientific studies. The standards include a substantial
`safety margin designed to assure the safety of all persons, regardless of age and
`health.
`
`The exposure standard for wireless mobile handhelds employs a unit of
`measurement known as the Specific Absorption Rate, or SAR. The SAR limit set
`by the FCC/IC is 1.6W /kg.* Tests for SAR are conducted using standard operating
`positions specified by the FCC/IC with the handheld transmitting at its highest
`certified power level in all tested frequency bands. Although the SAR is
`determined at the highest certified power level, the actual SAR level of the
`handheld while operating can be well below the maximum value. This is because
`the handheld is designed to operate at multiple power levels so as to use only the
`power required to reach the network. In general, the closer you are to a wireless
`base station antenna, the lower the power output.
`
`Before a wireless handheld model is available for sale to the public, it must be
`tested and certified to the FCC/IC that it does not exceed the limit established by
`the government-adopted requirement for safe exposure. The tests are performed
`in positions and locations (e.g., at the ear and worn on the body) as required by
`the FCC/IC for each model. The highest SAR value for this model handheld when
`tested for use at the ear is 1.28 W/kg and when worn on the body, as described in
`this user guide, is 0.32 W /kg. (Body-worn measurements differ among wireless
`handheld and phone models, depending upon available accessories and FCC/IC
`requirements). While there may be differences between the SAR levels of various
`wireless devices and at various positions, they all meet the government
`requirement for safe exposure.
`
`Handheld User Guide
`
`15
`
`
`
`Important safety information
`
`The FCC has granted an Equipment Authorization for this model handheld with
`all reported SAR levels evaluated as in compliance with the FCC RF emission
`guidelines. SAR information on this model handheld is on file with the FCC and
`can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
`after searching on FCC ID L6AR6020GW.
`
`Additional information on Specific Absorption Rates (SAR) can be found on the
`Cellular Telecommunications & Internet Association (CTIA) web-site at http://
`www.wow-com.com.
`
`* In the United States and Canada, the SAR limit for mobile handhelds used by
`the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or
`head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands,
`wrists, ankles and feet). The standard incorporates a substantial margin of safety
`to give additional protection for the public and to account for any variations in
`measurements.
`
`ANTENNA CARE
`Use only the supplied integral antenna. Unauthorized antenna, modifications, or
`attachments could damage the handheld and may violate FCC regulations.
`
`AIRCRAFT
`Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio
`of your handheld while in the air. Switch the radio of your handheld OFF before
`boarding an aircraft. The effect of the use of your handheld's radio in an aircraft is
`unknown. Such use may affect aircraft instrumentation, communication and
`performance, may disrupt the network, may otherwise be dangerous to the
`operation of the aircraft, and may be illegal. All other applications of your
`handheld may be used in accordance with airline regulations for electronic
`devices.
`
`FCC compliance statement (USA)
`FCC Class B Part 15
`
`This device complies with Part 15 of the FCC Rules. Operation is subject to the
`following two conditions:
`
`• This device may not cause harmful interference, and
`
`16
`
`BlackBerry Wireless Handheld
`
`
`
`Important safety information
`
`• This device must accept any interference received, including interference that
`may cause undesired operation.
`
`Warning: Changes or modifications to this unit not expressly approved by the party
`responsible for compliance could void the user's authority to operate this equipment.
`
`This equipment has been tested and found to comply with the limits for a Class B
`digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
`provide reasonable protection against harmful interference in a residential
`installation. This equipment generates, uses and can radiate radio frequency
`energy and, if not installed and used in accordance with the manufacturer's
`instructions, may cause interference harmful to radio communications.
`
`There is no guarantee, however, that interference will not occur in a particular
`installation. If this equipment does cause harmful interference to radio or
`television reception, which can be determined by turning the equipment off and
`on, the user is encouraged to try to correct the interference by one or more of the
`following measures:
`
`• Reorient or relocate the receiving antenna.
`
`•
`
`Increase the separation between the equipment and receiver.
`
`• Connect the equipment into an outlet on a circuit different from that to which
`the receiver is connected.
`
`• Consult the dealer or an experienced radio/TV technician for help.
`
`Industry Canada Certification
`This device complies with Industry Canada RSS 133, under certification number
`2503A-R6020GW.
`
`Class B compliance
`This device complies with the Class B limits for radio noise emissions as set out in
`the interference-causing equipment standard entitled "Digital Apparatus," ICES-
`003 of Industry Canada.
`
`Handheld User Guide
`
`17
`
`
`
`Important safety information
`
`Important safety/compliance
`information for BlackBerry 6720™ users
`
`EXPOSURE TO RADIO FREQUENCY SIGNALS
`Your wireless handheld portable device is a low power radio transmitter and
`receiver. When it is ON, it receives and also transmits radio frequency (RF)
`signals.
`
`Your wireless handheld is compliant with these RF exposure recommendations
`and guidelines for safety levels.
`
`• EN 50360 Product standard to demonstrate the compliance of mobile phones
`with the basic restrictions related to human exposure to electromagnetic fields
`(300 MHz - 3 GHz)
`
`•
`
`International Commission on Non-Ionising Radiation Protection (ICNIRP)
`1998, Guidelines for limiting exposure in time-varying electric, magnetic, and
`electromagnetic fields (up to 300 GHz).
`
`• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to
`Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300
`GHz
`
`To maintain compliance with RF exposure guidelines, use only RIM supplied or
`approved accessories. The RIM handheld is designed to be carried in an approved
`holster when carried on your body. When handcarrying the BlackBerry Wireless
`Handheld while switched on, use only the holster supplied with the wireless
`handheld or a holster that is RIM approved for such use. Use of non-RIM
`approved acces