Product User's Guide
`
`HP LaserJet 3100 Product User's Guide
`
`Copyright© 1998
`Hewlett-Packard Co.
`Printed in Germany 4/98
`
`Manual Part No.
`C3948-90970
`
`*C3948-90970*
`*C3948-90970*
`
`C3948-90970
`
`Printed on
`Recycled Paper
`
`English
`
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`

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`Take a look at all HP Support has to offer.
`Thank you for your purchase. Along with your product, you receive a variety of support
`services from Hewlett-Packard and our support partners designed to give you the
`results you need, quickly and professionally.
`
`Online Services: for 24-
`hour access to information
`over your modem, we
`suggest these services.
`
`Obtaining Software
`Utilities and Electronic
`Information for U.S. and
`Canada:
`For Australia:
`For European English:
`HP Direct Ordering for
`Accessories and Supplies:
`HP Support Assistant
`compact disc:
`
`HP Service Information:
`
`HP Service Agreements:
`
`EN
`
`World Wide Web URL - Printer drivers, updated HP printer software, plus
`product and support information may be obtained from the following URLs:
`in the U.S.:
`http://www.hp.com
`in Europe:
`http://www2.hp.com
`For information specific to
`http://www.hp.com/support/lj3100/
`the HP LaserJet 3100 product:
`HP Bulletin Board Service - Our electronic download service provides
`convenient access to HP printer drivers, updated HP printer software, product
`information, and troubleshooting hints. Set your communications software to
`N,8,1 and use the appropriate number below:
`Australia:
`(61) (3) 9890-0276
`Denmark:
`45 (0)45 991 905
`Finland:
`358 (0)9 887 221 251
`the Netherlands:
`31 (0)495 546909
`Norway:
`47 22 735697
`U.S. and Canada:
`(1) (208) 344-1691
`United Kingdom:
`44 (0)1344 360 880
`Other European Bulletin Board Service numbers are listed at
`http:www2.hp.com.
`America Online - America Online/Bertelsmann is available in the U.S.,
`France, Germany, and the U.K. - Printer drivers, updated HP printer software,
`and support documentation are available to help answer your questions about
`HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364
`preferred customer #1118 to subscribe. In Europe, call the appropriate
`number below:
`++353 1 704 90 00
`France:
`0180 531 31 64
`Germany:
`0800 279 1234
`United Kingdom:
`CompuServe - Printer drivers, updated HP printer software, and interactive
`sharing of technical information with other members is available on
`CompuServe’s HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask
`for representative #51 to subscribe. (CompuServe is also available in the
`U.K., France, and Germany.)
`Phone:
`Mail:
`(1) (303) 739-4009
`Hewlett-Packard Co.
`Fax:
`P.O. Box 2001
`(1) (303) 739-4143
`Denver, CO 80040-2001 USA
`Call (61) (2) 565-6099.
`Call (44) (142) 986-5511.
`Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).
`
`This support tool offers a comprehensive online information system designed
`to provide technical and product information on HP products. To subscribe to
`this quarterly service in the U.S. or Canada, call (1) (800) 457-1762.
`To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or
`(1) (800) 387-3154 (Canada).
`Call (1) (800) 835-4747 (U.S.) or (1) (800) 268-1221 (Canada).
`
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`HP FIRST: HP FIRST is a free, automated fax retrieval service that is available to end users and resellers
`24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on
`common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and
`request up to three documents per call. These documents will be sent to the fax of your choice.
`Australia
`Germany
`(61) (3) 9272-2627
`(49) (13) 081-0061
`Canada
`Netherlands
`(1) (800) 333-1917
`(31) (20) 0800-222420
`Denmark
`Norway
`(45) 8001-0453
`(47) 800-11319
`English (outside U.K.)
`Sweden
`(31) (20) 681-5792
`(46) (2) 079-5743
`Finland
`United Kingdom
`(358) (9) 0800-13134
`(44) (134) 0800-960271
`France
`(33) (146) 0800-905900 United States
`(1) (800) 333-1917
`
`Customer Support Options Worldwide
`In addition to the phone numbers listed below, the service and support chapter of this
`manual contains worldwide sales and service addresses and phone numbers for
`countries not listed here.
`
`Customer Support &
`Product Repair
`Assistance for the U.S.
`and Canada:
`
`Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm and 9 am
`to 4 pm Saturday (Mountain Time) free of charge during the Warranty Period.
`However, your standard long-distance phone charges still apply. Have your
`serial number ready when calling.
`
`(See the warranty
`chapter of this manual
`for additional product
`repair information.)
`
`Post-warranty telephone assistance is available to answer your product
`questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1)
`(800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada)
`Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
`(Mountain Time). Charges begin only when you connect with a support
`technician. *Prices subject to change.
`
`European Customer Support Center Language and In-Country Options Available
`Open Monday through Friday 8:30-18:00 CET
`
`HP provides a free telephone support service during the warranty period. By calling a telephone number
`listed below, you will be connected to a responsive team waiting to help you. If you require support after
`your warranty has expired, you can receive support for a fee through the same telephone number. The fee
`is charged on a per-incident basis. When calling HP, have the following information ready: product name
`and serial number, date of purchase, and description of the problem.
`
`English
`
`Danish
`Dutch
`
`U.K.: (44) (171) 512-5202
`International: (44) (171) 512-5202
`Denmark: (45) 3929-4099
`Belgium: (32) (2) 626-8806
`Netherlands: (31) (20) 606-8751
`
`Finnish
`French
`German
`Norwegian
`Swedish
`
`Finland: (358) (9) 0203-47288
`France: (33) (45) 043-9853
`Germany: (49) (180) 525-8143
`Norway: (47) 2211-6299
`Sweden: (46) (8) 619-2170
`
`Australia Support
`If you require telephone support, call the number below. If you require additional product repair services,
`see the Worldwide Sales and Service Offices in appendix B.
`
`Australia
`
`(61) (3) 272-8000
`
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`HP LaserJet 3100 Product
`
`User Guide
`
`4
`
`

`

`Copyright Information
`
`Trademark Credits
`
`WARNING!
`
`JetSuite is a trademark of
`JetFax, Inc.
`Microsoft, Windows, and MS-
`DOS are U.S. registered
`trademarks of Microsoft
`Corporation.
`ENERGY STAR is a U.S.
`registered service mark of the
`U.S. EPA.
`CompuServe is a trademark of
`CompuServe, Inc.
`All other products mentioned
`herein may be trademarks of
`their respective companies.
`This product is
`approved for use in the
`United Kingdom Only.
`
`Local country laws may prohibit
`the use of this product outside
`of the United Kingdom. It is
`strictly forbidden by law in most
`countries to connect
`nonapproved
`telecommunications equipment
`(fax machines) to public
`telephone networks.
`
`Safety Information
`
`Always follow basic safety
`precautions when using this
`product to reduce risk of injury
`from fire or electric shock.
`
`1
`
`Read and understand all
`instructions in the user
`guide.
`
`© 1998 Hewlett-Packard
`Company
`
`All Rights Reserved.
`Reproduction, adaptations, or
`translation without prior written
`permission is prohibited except
`as allowed under copyright
`laws.
`
`Part Number: C3948-90970
`
`First Edition, April 1998
`
`Warranty
`
`The information contained in
`this document is subject to
`change without notice.
`
`Hewlett-Packard makes no
`warranty of any kind with
`respect to this information.
`HEWLETT-PACKARD
`SPECIFICALLY DISCLAIMS
`THE IMPLIED WARRANTY OF
`MERCHANTABILITY AND
`FITNESS FOR A
`PARTICULAR PURPOSE
`
`Hewlett-Packard shall not be
`liable for any direct, indirect,
`incidental, consequential, or
`other damage alleged in
`connection with the furnishing or
`use of this information.
`
`NOTICE TO U.S.
`GOVERNMENT USERS:
`RESTRICTED RIGHTS
`COMMERCIAL COMPUTER
`SOFTWARE: “Use, duplication,
`or disclosure by the
`Government is subject to
`restrictions as set forth in
`subparagraph (c)(1)(ii) of the
`Rights in Technical Data Clause
`at DFARS 52.227-7013.
`
`Material scanned by this
`product may be protected by
`governmental laws and other
`regulations, such as copyright
`laws. The customer is solely
`responsible for complying with
`all such laws and regulations.
`
`Potential Shock Hazard
`
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`9
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`Use only a grounded
`electrical outlet when
`connecting the HP
`LaserJet 3100 to a power
`source. If you don’t know
`whether the outlet is
`grounded, check with a
`qualified electrician.
`
`Do not touch the contacts
`on the end of the
`telephone cord or any of
`the sockets on the HP
`LaserJet 3100. Replace
`damaged cords
`immediately.
`
`Never install telephone
`wiring during a lightning
`storm.
`
`Observe all warnings and
`instructions marked on the
`product.
`
`Unplug this product from
`wall outlets and telephone
`jacks before cleaning.
`
`Do not install or use this
`product near water or
`when you are wet.
`
`Install the product
`securely on a stable
`surface.
`
`Install the product in a
`protected location where
`no one can step on or trip
`over the line cord and the
`line cord will not be
`damaged.
`
`10
`
`If the product does not
`operate normally, see the
`troubleshooting chapter.
`11 Refer all servicing
`questions to qualified
`personnel.
`
`Information regarding FCC
`Class B, Parts 15 and 68
`requirements can be found in
`appendix A.
`
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`

`

`Contents
`
`1 Set Up
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
`HP LaserJet 3100 product features . . . . . . . . . . . . . . . . . . . . . 12
`Checklist for setting up if installing software . . . . . . . . . . . . . . . 13
`Checklist for setting up if not installing
`software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
`System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
`Checking the contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
`Identifying parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
`Identifying scanner path parts. . . . . . . . . . . . . . . . . . . . . . . . . . 16
`Identifying printer path parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
`Installing the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
`Attaching supports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
`Attaching the paper loading label . . . . . . . . . . . . . . . . . . . . . . . . . . 21
`Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
`Connecting the parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
`Connecting telephone cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
`Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
`If you have a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
`Connecting the HP LaserJet 3100 product . . . . . . . . . . . . . . . . 25
`Deciding what else to connect . . . . . . . . . . . . . . . . . . . . . . . . . 26
`Connecting other devices (optional) . . . . . . . . . . . . . . . . . . . . . 27
`Connecting the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
`Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
`If you already have a PC fax program . . . . . . . . . . . . . . . . . . . 34
`Using the CD-ROM or floppy disks . . . . . . . . . . . . . . . . . . . . . . 35
`Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
`Creating floppy disks from the CD-ROM. . . . . . . . . . . . . . . . . . 37
`Uninstalling the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
`Installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
`Setting required features for standalone fax . . . . . . . . . . . . . . . . . . 40
`Setting the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
`Setting the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
`Setting the answer mode and rings to answer . . . . . . . . . . . . . 43
`Printing a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
`Taking the next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
`
`2 Quick Tutorial
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
`Identifying control panel keys and features . . . . . . . . . . . . . . . . . . . 48
`
`EN
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`6
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`Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
`Identifying Document Assistant features (software) . . . . . . . . . . . . 50
`Accessing the JetSuite Pro software. . . . . . . . . . . . . . . . . . . . . . . . 51
`Introducing the viewer (software) . . . . . . . . . . . . . . . . . . . . . . . . . . 52
`Introducing the desktop (software) . . . . . . . . . . . . . . . . . . . . . . . . . 53
`Using online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
`Loading items to be faxed, copied, or scanned. . . . . . . . . . . . . . . . 55
`Sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
`Making a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
`Scanning an item. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
`
`3 Faxing
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
`Faxing overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
`Faxing using the HP LaserJet 3100 product. . . . . . . . . . . . . . . 62
`Sending faxes using the Document
`Assistant (software) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
`Faxing using a program (software) . . . . . . . . . . . . . . . . . . . . . . 64
`Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
`Selecting items for faxing, copying, and scanning . . . . . . . . . . 66
`Loading items to be faxed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
`Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
`Adjusting the resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
`Resolution options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
`Inserting a pause while dialing . . . . . . . . . . . . . . . . . . . . . . . . . 72
`Using special dialing symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 72
`Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . . 73
`Sending faxes to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . 74
`Sending faxes to multiple recipients . . . . . . . . . . . . . . . . . . . . . 75
`Using Manual Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
`Sending a fax by dialing from a telephone . . . . . . . . . . . . . . . . 77
`Redialing manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
`Sending a fax with confirmation . . . . . . . . . . . . . . . . . . . . . . . . 79
`Sending long pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
`Sending a fax at a future time . . . . . . . . . . . . . . . . . . . . . . . . . . 81
`Setting up a fax for request (being polled) . . . . . . . . . . . . . . . . 82
`Canceling the current fax job . . . . . . . . . . . . . . . . . . . . . . . . . . 83
`Canceling a fax job using Job Status . . . . . . . . . . . . . . . . . . . . 83
`Receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
`Loading paper for receiving faxes. . . . . . . . . . . . . . . . . . . . . . . 84
`Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
`Receiving faxes when you hear fax tones . . . . . . . . . . . . . . . . 85
`Printing faxes received to memory . . . . . . . . . . . . . . . . . . . . . . 85
`Reprinting faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
`Clearing faxes from memory. . . . . . . . . . . . . . . . . . . . . . . . . . . 87
`Requesting a fax from another fax machine (polling) . . . . . . . . 87
`
`6 Contents
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`Using fax forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
`Using remote retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
`Using pager notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
`Features available only through the software . . . . . . . . . . . . . . . . . 93
`Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
`
`4 Printing
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
`Selecting print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
`Selecting media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
`Selecting media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
`Loading media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
`Loading the paper input bin . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
`Using the single-sheet input slot . . . . . . . . . . . . . . . . . . . . . . . . 99
`Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
`Printing on letterhead and envelopes . . . . . . . . . . . . . . . . . . . . . . 101
`Printing tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
`Stopping a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
`Printing on both sides (duplexing). . . . . . . . . . . . . . . . . . . . . . 103
`Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
`Managing HP LaserJet toner cartridges . . . . . . . . . . . . . . . . . . . . 107
`Extending toner life by redistributing toner . . . . . . . . . . . . . . . 108
`Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
`Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
`
`5 Copying
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
`Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
`Using the Document Assistant . . . . . . . . . . . . . . . . . . . . . . . . 112
`Loading paper for copy output. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
`Selecting items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
`Loading items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
`Making copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
`Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
`Adjusting the resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
`Reducing or enlarging copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
`Copying long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
`Features available only through the software . . . . . . . . . . . . . . . . 120
`Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
`
`6 Scanning
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
`Selecting items for scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
`Loading items to be scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
`Starting a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
`
`EN
`
` Contents 7
`
`8
`
`

`

`Common scan modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
`Working with scanned items in the viewer . . . . . . . . . . . . . . . 126
`Saving scanned items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
`Working with the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
`Using link icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
`Scanning to text using OCR . . . . . . . . . . . . . . . . . . . . . . . . . . 129
`About OCR software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
`Scanning from a TWAIN-enabled program . . . . . . . . . . . . . . . . . . 131
`Scanning long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
`Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
`
`7 E-Mailing Portable Documents
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
`Introducing the portable document viewer . . . . . . . . . . . . . . . . . . 134
`Selecting items for scanning to e-mail. . . . . . . . . . . . . . . . . . . . . . 135
`Loading items to be scanned to e-mail . . . . . . . . . . . . . . . . . . . . . 135
`E-mailing paper documents from the Document Assistant . . . . . . 137
`E-mailing paper documents by scanning first . . . . . . . . . . . . . . . . 137
`E-mailing portable documents from the JetSuite Pro software . . . 138
`E-mailing portable documents from another program . . . . . . . . . . 138
`
`8 Managing Basic Features
`Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
`Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
`The Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
`Setting send fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
`Inserting a pause or wait. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
`Enabling special dialing symbols . . . . . . . . . . . . . . . . . . . . . . 143
`Using special dialing symbols . . . . . . . . . . . . . . . . . . . . . . . . . 143
`Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . 144
`Programming one-touch keys and speed-dial codes . . . . . . . 144
`Programming a group-dial code . . . . . . . . . . . . . . . . . . . . . . . 146
`Programming a one-touch key for alternate long distance service
`148
`Changing the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . 150
`Changing the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
`Adjusting autoredial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
`Adjusting the time between redials . . . . . . . . . . . . . . . . . . . . . 153
`Selecting tone or pulse dialing mode . . . . . . . . . . . . . . . . . . . 154
`Changing detect dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
`Setting receive fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
`Changing answer mode and rings to answer . . . . . . . . . . . . . 156
`Turning on or off error correction . . . . . . . . . . . . . . . . . . . . . . 158
`Changing the page stamp option . . . . . . . . . . . . . . . . . . . . . . 159
`Receiving faxes to memory. . . . . . . . . . . . . . . . . . . . . . . . . . . 160
`Enabling remote retrieval and setting a password . . . . . . . . . 161
`
`8 Contents
`
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`
`9
`
`

`

`Setting autoreduction for incoming faxes . . . . . . . . . . . . . . . . 162
`Changing the silent detect mode . . . . . . . . . . . . . . . . . . . . . . 163
`Enabling an extension phone . . . . . . . . . . . . . . . . . . . . . . . . . 163
`Managing logs and reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
`Printing the fax log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
`Setting when the fax log prints . . . . . . . . . . . . . . . . . . . . . . . . 165
`Setting when transmission reports print . . . . . . . . . . . . . . . . . 165
`Printing a one-touch, speed-dial, and group-dial report . . . . . 166
`Printing a configuration report. . . . . . . . . . . . . . . . . . . . . . . . . 166
`Printing a self-test report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
`Printing a Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
`Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
`Adjusting general defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
`Controlling sound volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
`Changing the default resolution . . . . . . . . . . . . . . . . . . . . . . . 171
`Changing the default contrast . . . . . . . . . . . . . . . . . . . . . . . . . 172
`Setting the default collation. . . . . . . . . . . . . . . . . . . . . . . . . . . 173
`Setting the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
`Changing the default copy size. . . . . . . . . . . . . . . . . . . . . . . . 175
`Changing the language on the display panel . . . . . . . . . . . . . 175
`Restoring factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
`Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
`
`9 Troubleshooting and Maintenance
`Basic troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
`Clearing jams from the scanner area . . . . . . . . . . . . . . . . . . . . . . 178
`Clearing jams from paper path areas . . . . . . . . . . . . . . . . . . . . . . 180
`Resetting the HP LaserJet 3100 product . . . . . . . . . . . . . . . . 184
`Resolving control panel error messages . . . . . . . . . . . . . . . . . . . . 185
`Solving fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
`Solving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
`Solving copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
`Solving scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
`Solving image quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 215
`Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
`Cleaning the scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
`Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
`Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
`Recalibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
`Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
`Ordering software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
`
`Appendix A Specifications
`Simultaneous tasking features . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
`Paper weight equivalence table (approximate) . . . . . . . . . . . . . . . 241
`Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
`
`EN
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` Contents 9
`
`10
`
`

`

`Transportation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
`Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
`Laser statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
`Luokan 1 laserlaite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
`FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
`FCC part 68 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
`Telephone consumer protection act (US) . . . . . . . . . . . . . . . . . . . 246
`IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
`Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
`Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
`Environmental product stewardship program . . . . . . . . . . . . . . . . 249
`Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
`Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
`
`Appendix B Service and Support Information
`Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
`Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . 253
`Obtaining hardware service . . . . . . . . . . . . . . . . . . . . . . . . . . 254
`Returning the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
`Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
`Software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
`HP sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
`
`Appendix C Changing Parallel Port Modes
`General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
`Other areas of potential conflict . . . . . . . . . . . . . . . . . . . . . . . 266
`
` Glossary
`
` Index
`
`10 Contents
`
`EN
`
`11
`
`

`

`1 Set Up
`
`Introduction
`
`Thank you for purchasing the HP LaserJet 3100 product, a powerful
`business tool with the capabilities of a full range of office equipment.
`With the HP LaserJet 3100 product, you can:
`
`l Print – Easily print documents with the laser quality you have
`come to expect from an HP LaserJet printer.
`l Fax – Use the HP LaserJet 3100 product as a standalone fax
`machine (your computer doesn’t have to be on) to send and
`receive faxes, as well as perform advanced tasks such as
`forwarding faxes to another location. Use the software to send
`faxes from and receive them to your computer (PC faxing).
`l Copy – Make superior laser-quality copies. You can make up to
`99 copies of a 30-page original. You can also adjust the contrast,
`enlarge or reduce the copies, collate, and more.
`l Scan – Scan important documents to create electronic files of
`them. Use the scanner to make a fax cover sheet from your
`letterhead, or scan documents for use with other software. You
`can also scan a document and attach it to an e-mail message (if
`you have an e-mail program).
`l Use Software – Use the software to print, fax, copy, or scan.
`Also use the software to store and organize scanned documents
`so you can quickly find that invoice, receipt, or business card
`from weeks ago.
`
`This multifunction product helps increase your productivity by
`allowing you to do more than one task at a time. Send an electronic
`fax while the HP LaserJet 3100 product makes copies, or scan a
`document while printing.
`
`This chapter will familiarize you with the features of the HP LaserJet
`3100 product and provide setup and installation instructions. These
`instructions supplement those on the one-page Quick Setup Guide
`that came with the product.
`
`EN
`
` 1 Set Up 11
`
`12
`
`

`

`HP LaserJet 3100 product features
`The HP LaserJet 3100 product can function with or without installing
`the software, but certain functions will not be available unless you do
`install the software.This table shows which of the HP LaserJet 3100
`product’s features are available with software installed and which are
`available without software installed.
`
`Feature or Function:
`
`Available
`with software
`installed:
`
`Available
`without
`software:
`
`3
`
`3
`
`3
`
`Faxing to and from the HP LaserJet 3100
`product
`
`Copying from the HP LaserJet 3100 product
`
`Access through the control panel to HP
`LaserJet 3100 product setup options, fax
`and copy options, and setup for one-touch
`keys, and speed-dial and group-dial codes
`
`Printing from your computer to the HP
`LaserJet 3100 product
`
`Scanning from the HP LaserJet 3100
`product to your computer
`
`Faxing electronic documents to and from
`your computer (PC faxing)
`
`Optical character recognition (OCR)
`software for converting scanned images to
`editable text documents
`
`Quick access through the software to HP
`LaserJet 3100 product setup options, fax
`and copy options, and setup for one-touch
`keys and speed-dial codes
`
`Access to PC fax PhoneBooks
`
`Access to special copying features, such as
`two or four copies per page (2 up and 4 up)
`and collation for very large documents
`
`3
`
`3
`
`3
`
`3
`
`3
`
`3
`
`3
`
`3
`
`3
`
`3
`
`If you have a computer, HP strongly recommends that you install the
`software. This provides you with the full functionality of the HP
`LaserJet 3100 product and is the