`
`
`
`
`
`
`
`
`
`SFDC 1013
`SFDC 1013
`
`
`
`
`
`
`
`
`
`

`

`(12) United States Patent
`Barry et al.
`
`(10) Patent N0.:
`(45) Date of Patent:
`
`US 6,615,258 B1
`Sep. 2, 2003
`
`US006615258B1
`
`(54)
`
`(75)
`
`(73)
`(*)
`
`(21)
`(22)
`
`(60)
`
`(51)
`(52)
`(58)
`
`(56)
`
`INTEGRATED CUSTOMER INTERFACE FOR
`WEB BASED DATA MANAGEMENT
`
`Inventors: B. Reilly Barry, Colorado Springs, CO
`Mark AI Chodoronek,
`.
`_
`.
`Centreville, VA (US), Eric DeRose,
`Falls Church, VA (US); Mark N.
`Gonzales, Manassas, VA (Us); Angela
`R. James, Chevy Chase, MD (US);
`Lynne Levy, Herndon, VA (US);
`Michael Tusa, Ridge?eld, CT (US)
`.
`.
`Ass1gnee: Worldcom, Inc., Chnton, MS (US)
`
`,
`Notice:
`
`_
`_
`_
`_
`SubJect to any disclaimer, the term of this
`patent is extended or adjusted under 35
`U.S.C. 154(b) by 0 days.
`
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`FOREIGN PATENT DOCUMENTS
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`Filed,
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`
`Related US Application Data
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`
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`
`.
`.
`.
`.
`Primary Exammer_BunJob Jaroenchonwamt
`(57)
`ABSTRACT
`_
`_
`_
`An integrated data management system for providing data
`management services from an enterprise over the Internet is
`described. A user interface executable in a customer Work
`station authenticate the customer’s access to the system and
`presents one or more data management services according a
`customer entitlement, for the customer to select. Client
`applications representing the data management services re
`initiated by the user interface in response to customer
`selection. Consequently, the customer is enabled at the
`customer site to request and receive the data management
`services according to the customer’s entitlements in a secure
`Internet based computing environment.
`
`.
`
`.
`
`_
`
`63 Claims, 43 Drawing Sheets
`
`'
`
`157
`
`n ___
`
`Illilll
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`.
`r
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`
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`Se rvers
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`

`

`US 6,615,258 B1
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`“Stac Unveils Windows NT 4.0 and Web Browser Support
`in New ReachOut 7” http://www.stac.com/news/pressrel/
`priro7iunveil.html.
`“Help—Desk Market Seeks Suite Success”, Computer
`Reseller News, Jan. 5, 1998, p. 49.
`
`* cited by examiner
`
`

`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 1 0f 43
`
`US 6,615,258 B1
`
`10
`
`12
`
`16
`
`18
`
`Front-End
`Business Logic
`
`Front-End
`Business Logic
`
`Front-End
`Business Logic
`
`Backplane Services, Presentation Services...
`
`20
`
`Tier 1
`
`Front-End Services Framework
`
`Session Services, Communication Services
`
`K
`
`Back-End Services Framework
`
`Tier 2
`
`Request Handlers
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`Adapter
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`Back-End Business Logic
`Adapter
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`Adapter
`Framework
`
`Back-End System Back-End System Back-End System
`Resource
`Resource
`Resource
`
`Tier 3
`
`FIG. 1
`
`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 2 0f 43
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`

`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 3 0f 43
`
`US 6,615,258 B1
`
`20
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`56(8)
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`FIG. 3
`
`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 4 0f 43
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`US 6,615,258 B1
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`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 5 0f 43
`
`US 6,615,258 B1
`
`79
`El networklVlCl Internet Home
`|Eile Edit \liew Q0 Favorites ljelp
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`Copyright 1997, 1998, MCI Telecommunications Corporation, All Rights Reserved.
`The names, logos, taglines and icons identifying MCl's products and services are proprietary
`marks of MCI Communications Corporations.
`
`—
`FIG. 5
`
`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 6 0f 43
`
`US 6,615,258 B1
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`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 7 0f 43
`
`US 6,615,258 B1
`
`l
`n
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`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 8 0f 43
`
`US 6,615,258 B1
`
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`US. Patent
`
`Sep. 2, 2003
`
`Sheet 9 0f 43
`
`US 6,615,258 B1
`
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`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 11 0f 43
`
`US 6,615,258 B1
`
`300
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`FIG. 11(a)
`
`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 12 0f 43
`
`US 6,615,258 B1
`
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`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 13 0f 43
`
`US 6,615,258 B1
`
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`
`FIG. 12
`
`

`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 14 0f 43
`
`US 6,615,258 B1
`
`600
`
`RR Retrieves User Report
`List from RM
`
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`610>/
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`
`DSS/ IA Acknowledges /
`
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`FIG. 13(b)
`
`FIG. 13(a)
`
`

`

`U.S. Patent
`
`Sep. 2, 2003
`
`Sheet 15 0f 43
`
`US 6,615,258 B1
`
`600
`
`1
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`From Step 653,
`Fig. 13(b)
`
`655
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`
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`
`\\\
`
`FIG. 13(b)
`
`

`

`US. Patent
`
`Sep. 2, 2003
`
`Sheet 16 0f 43
`
`US 6,615,258 B1
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`US. Patent
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`Sep. 2, 2003
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`Sheet 31 0f 43
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`US. Patent
`
`Sep. 2, 2003
`
`Sheet 32 0f 43
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`US 6,615,258 B1
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`US. Patent
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`Sep. 2, 2003
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`Sheet 33 0f 43
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`US 6,615,258 B1
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`US. Patent
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`Sep. 2, 2003
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`Sheet 34 0f 43
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`US 6,615,258 B1
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`Sep. 2, 2003
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`Sheet 35 0f 43
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`US 6,615,258 B1
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`US. Patent
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`Sep. 2, 2003
`
`Sheet 36 0f 43
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`US 6,615,258 B1
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