Internet Transmission Date:
`06/27/2003
`
`International Class:
`03 5
`
`SPECIMEN
`
`Serial Number:
`78037804
`
`

`
`Internet Transmission Date:
`06/27/2003
`
`International Class:
`03 5
`
`SPECIMEN
`
`Serial Number:
`78037804
`
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`

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`Internet Transmission Date:
`06/27/2003
`
`International Class:
`042
`
`SPECIMEN
`
`Serial Number:
`78037804
`
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`
`

`
`Internet Transmission Date:
`06/27/2003
`
`International Class:
`042
`
`SPECIMEN
`
`Serial Number:
`78037804
`
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`Risk Management and Quality Services
`
`EcoSure
`
`Food Safety Management
`
`Food Quality Evaluations
`
`. Results
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`EcoSure‘s nationwide network of food quality specialists evaluate product
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`quality at point—ot»purchase and point-of-use to objectively replicate the
`consumer experience. Our program is custom designed to meet your
`requirements. from overviews of product performance to projects designed to
`
`draw statistical conclusions about specific attributes~single city to globaliy.
`
`Our food quality specialists are trained to perform technical (display condition,
`package condition, product condition. product age) and sensory product
`
`evaluations. Our service is designed to assist you in:
`
`D Maintaining product consistency
`
`D Monitoring the distribution system
`
`D Monitoring performance over time
`
`D Benchmarking versus competition
`
`Determining the impact of a
`
`Determining ‘‘real world‘' shelf life
`
`formulation or packaging change
`
`Generating advenising Ciaims
`
`Quantifying causes of consumer
`dissatisfaction
`
`Supporiiflg iiiigaiion
`
`Product Retrieval
`
`_. Fiewiis
`
`EcoSure’s Product Retrieval Program is designed to procure Specified
`products or information in a timely manner and verify that they are received
`
`in proper condition and to your clients satisfaction. EcoSure's program
`encompasses various segments and services. We target any combination
`of frozen. refrigerated or shelt stable products.
`
`D Food service
`
`D Food retail
`
`D Product pick—up
`
`D Product search
`
`D Food distribution and supplier
`
`D National sampling
`
`D Consumer residence
`
`D Supplier Compliance Program
`
`EcoSure will work with you to custom design a program that best
`fits your needs.
`
`

`
`Risk l\/Ian-agemeni and Quality Services
`
`Food Safety Management
`
`Risk Management
`
`EcoSure’s Risk Management Program aims to minimize the risk of
`injury and regulatory fines in the food service industry. EcoSure’s Risk
`Management Program is a combination of tools that identify risks. provide
`corrective action consultation. track progress and report actionable data.
`Risks in the food service industry include:
`
`D Slips and trips
`
`> Entrapment
`
`D Sprains and strains
`
`D Loss prevention
`
`> Cuts and burns
`
`> Chemical safety
`
`> Fire and electrical safety
`
`b Playground safety
`
`> Emergency training
`
`Ecosure managers begin by talking to our customers to understand the
`types of risks present in the operation. Customers may choose to utilize
`EcoSure's proprietary management form or create a customized form to
`meet specific needs. EcoSure’s trained food service specialists Conduct
`the evaluations. and upon completion. print out a summary report complete
`with recommended fixes. A Corrective Action Log is left with the facility. which
`enables staff to address the findings and then electronically communicate
`to Ecosure where closure is tracked. At regular intervals. customers receive
`actionable reports on findings and the progress of corrections.
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`Mystery Shop _
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`0 Results
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`EcoSure's Mystery Shop Program allows food service facilities to monitor the
`
`total customer experience. Through unannounced visits, mystery shoppers
`evaluate specific components of an operation based on a customized set
`
`of criteria. Mystery shops can be a management tool to gauge customer
`perception in the areas of food quality. service. and cleanliness.
`
`Our information is used to assist in brand protection by assessing:
`
`Iv
`
`"Everyday" procedures/habits
`
`F Consistent product quality,
`
`, Ccmpuance with Standard
`Operating Procedures
`
`service quality. and appearance
`r Overall customer experience
`
`Mystery shops are a way to get a “snapshot" of day-to-day operations.
`EcoSure's experience in the food service industry will be utilized to
`customize a program to suit any concept.
`
`EGOSURE FOOD SAFETY MANAGEMENT
`A service of Ecolab Inc.
`370 Wabasha Street N.
`St. Paul. MN 55102-1390
`www.Eco|ab.com
`
`60 Revere Drive, Suite 800
`Northbrook, IL 60062
`1-866-ECO-SUR1
`
`© 2002 Ecoiab inc. Printed in USA. 21BfU2D2
`EcoSure is a seniicernark cit Ecolab Inc.
`
`6
`
`

`
`Food Safety Management Services
`
`c0Sure
`
`Food Safety Management
`
`Food Safety Evaluations
`
`EcoSure's evaluation services combine the coverage of a national
`organization with the cost-effectiveness of local service. Evaluations are
`
`performed by certified professionals and based on the latest science,
`
`EcoSure's rigorous methodology. and FDA Food Code. Quarterly
`
`evaluations focus on improving current and future performance at the
`unit level by evaluating critical control areas of:
`
`b Temperature control
`
`> Cleaning and sanitizing
`
`> Food storage and protection
`
`I» Equipment maintenance
`
`D Facility sanitation and controls
`
`p Documentation
`
`P Personal hygiene
`
`Reports are provided in print, reviewed with the property manager. and
`uploaded for corporate—leve| reporting.
`
`Food Safety Training
`and Certification
`
`' Results
`
`EcoSure's efficient, cost-effective food safety training helps your staff
`
`gain knowledge and the required certification to manage in a food service
`environment with minimal impact on their primary responsibilities. Our
`program is designed to:
`
`P Address FDA Food Code and other regulatory food safety requirements
`
`b Achieve Servsafe certification and state certification
`
`> Meet companyspecific requirements
`
`D Maintain detailed records of certification and renewal
`
`Training is delivered on—site in small groups or otf—site for large groups
`
`by Ecosure-certified food service specialists. The standard course is eight
`hours in length and prepares participants for the manager certification
`exam. Our registered instructors administer the exam and handle all
`
`processing. including the Servsaie Certificate of Completion.
`
`

`
`EcoSure
`
`Food Safety Management
`
`Program Design
`
`a. Results
`
`EcoSure’s comprehensive food safety management program can be
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`certified operations manager begins with a detailed assessment of existing
`food safety programs, including:
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`D Compliance verification, measuring performance against regulations
`
`5 Training assessment to evaluate the effectiveness of current programs
`
`We will work with you to develop a customer-specific food safety program
`based on current technology and “best practices." including evaluations,
`
`schedules. and training as well as Web-based reporting.
`
`Real-time Reporting
`
`Complete reporting is available to all authorized managers within your
`operation. Ecosure food service specialists are equipped with our
`
`AccuSpec“"‘ Software Version 3.0. Our specialists review and print reports
`
`on—site. including a summary and corrective action log. which allows you
`and EcoSure to track closure. Every day your results are uploaded to
`our site where our centralized quality assurance process validates the
`data to ensure consistent, reliable results. It is then added to your secure
`corporate Web site where, along with information on employee certification,
`it can be accessed 24 hours a clay.
`
`The flexible reporting structure allows:
`
`I» Multi-level "drill down" from national to regional to individual property data
`
`> Information to be sorted in a variety of ways. allowing you to compare
`regions or rank properties in order of performance
`
`Historical viewing to identify trends
`
`Speedy action because data is available within 24 hours of Collection
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`EGOSIJRE FOOD SAFETY MANAGEMENT
`A service of Ecoiab Inc.
`370 Wabasha Street N.
`St. Paul, MN 55102-1390
`-www.Ecolab.com
`
`60 Revere Drive. Suite 800
`Northbrook. IL 60062
`1-866-500-SUR1
`
`© 2002 Ecolab Inc. Printed in U.S,A. 21510202
`Ecosure is a servicemark of Ecnlab inc.
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