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`24-Hour Nurse Helpline: 1-800-504-3451
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`Q:| I have a fever. Do I need to go to
`an emergency room? I sprained my
`ankle. Can I take care of it at home?
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`CALL MEMBER SERVICES
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`To" free: 1-866-567-7242
`or 711 (hearing impaired)
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`A:| Ask Mayo Clinic nurses are here
`day and night, every day of the year.
`They can answer your health questions. They can help you decide what to do
`when you're sick or injured. Call them anytime at 1-800-504-3451 and ask them
`for advice when you are worried and don't know exactly what to do.
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`Q:| Is the nurse helpline private?
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`A:| Yes, the nurse helpline is a confidential service. The nurses will not share information about your call
`with your doctor or anyone else.
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`A:| A fever, a sprained ankle, or a stomach ache are not emergencies, but you still may need to see a
`doctor.
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`Call the nurse helpline anytime at 1-800-504-3451 and they will help you decide what to do next.
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`Q:| What ifl have an emergency?
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`A:| The symptoms listed below indicate emergencies. Call 911 or go to the nearest emergency room if
`you have any of these symptoms.
`I Possible heart attack
`
`I Bleeding that won’t stop
`I Trouble breathing
`I Poisoning
`I Unconsciousness ("knocked out”)
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`Note to Members: If you visit an emergency room, call your primary care clinic and care coordinator for
`follow-up care within two days.
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`Last Updated: 1-1-‘i4
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`Seniorcare Complete and Abilitycare are HMO SNP plans sponsored by South Country Health Alliance
`and have contracts with Medicare and the Minnesota Medical Assistance (Medicaid) program.
`Enrollment in either plan depends on contract renewal.
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`3/7/2014