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Patent Armory Inc v. Which Wich Inc

Docket 3:24-cv-01502, Texas Northern District Court (June 17, 2024)
Judge Jane J Boyle, presiding
Patent
DivisionDallas
FlagsCLOSED, JURY
Cause35:271 Patent Infringement
Case Type830 Patent
Tags830 Patent, 830 Patent
Plaintiff Patent Armory Inc.
Defendant Which Wich, Inc.
Plaintiff Patent Armory Inc
...
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No. 1-8 COMPLAINT WITH JURY DEMAND against Which Wich, Inc. filed by Patent Armory Inc

Document Patent Armory Inc v. Which Wich Inc, 3:24-cv-01502, No. 1-8 (N.D.Tex. Jun. 17, 2024)
Customer Service Platform maintains information about potential targets that includes support agents, departments, or specific resources capable of handling different types of inquiries.
Customer Service Platform stores information about the skill set possessed by agents who are potential targets of the call.
The system determines the potential agent based on the communication classification and performs automated skill-based routing of calls using Olo all-in-one restaurant marketing engine (i.e., Multivariate cost function).
Employs numerous agents, at least three of which possess the skill set required by the call.
Customer Service Platform performs the determination and the routing steps within a common operating environment.
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No. 1-1 COMPLAINT WITH JURY DEMAND against Which Wich, Inc. filed by Patent Armory Inc

Document Patent Armory Inc v. Which Wich Inc, 3:24-cv-01502, No. 1-1 (N.D.Tex. Jun. 17, 2024)
This is, indeed an “optimum” condition, assuming that there is uniform incremental cost in selecting each agent, and that the system remainsstatic as a Case 3:24-cv-01502-B Document 1-1 Filed 06/17/24 Page 25o0f55 PagelD 36 US 10,237,420 Bl For example, it 1s particularly advantageous to characterize the caller, especially while the call is in the queue.
Preferably, the data upon which an optimization 1s based is available locally to the low level system before a real time communication is received, so that external com- munications to resolve the target are minimized.
Of course, in certain tightly coupled environments, the target resolution may be performed on a physically separate processor or system from the low level call processing, without deviating from the essential aspects of embodiments of the invention.
As noted above, an inter- active optimization may require a real time comparison of Case 3:24-cv-01502-B Document 1-1 Filed 06/17/24 Page 29o0f55 PagelD 40 US 10,237,420 Bl 3] example, if only one agent is available, the entire prompting process may be bypassed.
2003. www.science.unitn.1t/~pgiorgio/ic/blanzieri-giorgini.pd- f.g7 Boley, Daniel, Maria Gini, Robert Gross, Eui-Hong Sam Case 3:24-cv-01502-B Document 1-1 Filed 06/17/24 Page 390f55 PagelD 50 US 10,237,420 Bl orative filtering.” In Proceedings of the Fourteenth con- ference on Uncertainty in artificial intelligence, pp. 43-52.
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