Atty. Dkt. No. 3210.1810001
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`ABSTRACT
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`A video kiosk inmate assistance system is disclosed herein. A kiosk management server
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`receives, from an inmate agent device, a login request to a presence based service. Further, the
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`kiosk management server authenticates the client device based on client credentials and sets a
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`presence status of a client to available.
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`In addition, the kiosk management server determines
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`client information corresponding to the client, and transmits the client information to a kiosk
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`device located in a booking facility based on the presence status. Additionally,
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`the kiosk
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`managementserverreceives a selection of the client from the kiosk device, and initializes an out
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`of band communication channel between the client device and the kiosk device.
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`20411961.1
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`-42-
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