Download Docs
Export

METHODS AND SYSTEMS FOR DETERMINING SEGMENTS OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER TO CLASSIFY EACH SEGMENT OF THE COMMUNICATION, ASSESS NEGOTIATIONS, AND AUTOMATE SETUP TIME CALCULATION

12/286,168 | U.S. Patent Application

Interested in this case?

Request a Demo Track this case, and find millions of cases like it, let us show you how.
Location ELECTRONIC
Filed Sept. 29, 2008
Examiner WILLIAM J DEANE JR
Class 379
Art Group 2652
Patent No. 8,611,523
Case Type Utility - 379/265060
Status Patented Case
Parent 60/976,350 Expired
Last Updated: 2 years ago
Date # Transaction