Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 1 of 12
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 2 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Home
`
`John Alexander
`· 3rd
`Engineering Project Manager, Identity
`
`
`Apple
`
`
`Iona College
`Austin, Texas, United States · Contact info
`
`500+ connections
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`Connect
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`About
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`https://www.linkedin.com/in/jalxr/
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`Page 1 of 11
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 3 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Results-oriented professional with comprehensive business and technical
`knowledge. Strong analytical problem solving skills. Self-starter with a record of
`using the SDLC process to identify and design effective solutions to meet current
`needs of the end user. Excellent written and oral communication skills. Analytical,
`diligent, and highly organized.
`
`Core Competencies :
`
`Developing Processes
`Functional Specifications
`Effective Communication
`ROI Analysis
`Vendor Management
`Requirements Management
`Training and Documentation
`Project Management
`Developing Metrics
`
`Activity
`984 followers
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`Follow
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`John Alexander commented on a post • 1w
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`Good luck to you Tom!
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`418
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`49 comments
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`John Alexander commented on a post • 3w
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`Congratulations Nyla!!!
`
`641
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`93 comments
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`Show all activity
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`Experience
`
`Apple
`11 yrs 1 mo
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`https://www.linkedin.com/in/jalxr/
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 4 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Engineering Project Manager, Identity
`Full-time
`May 2022 - Present · 3 mos
`Austin, Texas, United States
`
`Project Manager, Apple Pay Business Operations
`Full-time
`May 2020 - May 2022 · 2 yrs 1 mo
`Austin, Texas, United States
`
`- Led global workstreams with Apple Pay and Wallet partners in the areas
`of billing/invoicing, reporting/analytics, production support, product
`readiness, and account management.
`- Worked cross-functionally with Business Development teams
`onboarding partners onto Apple Pay and guided developers on
`overcoming technical issues during partner onboarding.
`- Worked with Wallet Engineering and Partner Tools teams on
`streamlining and automating our partner onboarding process for new
`initiatives.
`- Defining and documenting business processes related to all aspects of
`partner services (partner applications, onboarding, technical issues,
`production support, fraud prevention etc.).
`-Tracking & analyzing metrics to determine opportunities for growth and
`quality improvements with our Apple Pay and Wallet partners.
`- Liaising with the Product and Engineering teams to provide feature
`enhancements to improve the Apple Pay and Wallet experience.
`- Monitoring our partner ecosystem is up and running and maintaining
`operational health.
`- Provided technical production support and ensuring Apple Pay
`transactions are successful for our partners.
`
`https://www.linkedin.com/in/jalxr/
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 5 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Manager, Maps Points of Interest
`Full-time
`Jan 2018 - May 2020 · 2 yrs 5 mos
`Austin, Texas Area
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`-Drove the design, execution, and evolution of the POI business
`processes and strategies for Maps.
`-Closely manage POI programs/project execution with various impacted
`stakeholders to deliver on product feature requirements.
`-Developed and implemented POI strategies for scaling new pilots and
`large projects within the POI team.
`-Improved operational efficiencies and performance through holding our
`vendors to high quality goal of 98%. Improved cost efficiency through
`tool automation and POI business policies/workflows.
`-Updated POI senior management monthly on measurement against
`deliverables and support needs.
`-Worked on strategic projects that which involved updating POIs that
`supports Apple Pay and look around imagery which improved the
`customer’s Maps experience.
`-Established POI metrics and clear goals and responsibilities with cross-
`functional teams.
`-Developed plan for continuous improvement through data analysis and
`drove corrective actions when POI editors did not meet quality and
`productivity targets.
`-Significantly reduced manual POI work through automated tools and
`improved POI processes.
`-Wrote test cases and performed QA on all POI projects.
`-Worked with Machine Learning teams on improving attribute accuracy
`for all POIs.
`
`Show all 5 experiences
`
`Senior Project Manager
`Thomson Reuters
`Jun 2009 - Jun 2011 · 2 yrs 1 mo
`Greater New York City Area
`
`- Ensured projects are proactively managed using Agile methodology,
`executed according to schedule, and on budget.
`- Managed the change control procedure gaining agreement for
`revisions to the project from stakeholders.
`- Ongoing contact with stakeholders to ensure satisfaction with assigned
`resources and project progress.
`
`https://www.linkedin.com/in/jalxr/
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 6 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`- Sent out customer surveys and received feedback noting stakeholder
`satisfaction post go-live.
`- Appropriately recorded project activities, accurately tracking and
`entering time worked, concisely reported project statuses, documented
`and managed projects utilizing the project lifecycle.
`- Responsible for contributing to team's knowledge base on
`implementation processes & product.
`- Interdepartmental Interaction: Responsible for coordinating interaction
`between the stakeholders and other departments (i.e. technical support,
`inside account management, sales, etc.) to ensure that issues and
`enhancements affecting integration projects are effectively resolved.
`- Created additional training material for end users and support teams.
`- Provided guidance for team members across the organization; provided
`product demonstrations or presentations for conferences
`
`Intel Corporation
`8 yrs 8 mos
`Folsom, California
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`https://www.linkedin.com/in/jalxr/
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`Page 5 of 11
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 7 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Project Manager
`Jun 2007 - Jun 2009 · 2 yrs 1 mo
`
`- Identified problems and provided solutions as part of the project
`analysis work.
`- Developed, maintained, and tracked project schedule through weekly
`metrics to monitor project status. With the effective use of the metrics,
`conducted analysis to mitigate risks. The weekly metrics also included
`late list, 3 week horizon, and performance against schedule. The
`methodology that was used was the Waterfall methodology.
`- Built strong productive relationships with the managers and staff within
`the business and across IT to deliver effective solutions for projects
`based on a deep understanding of the business drivers for each party.
`- Conducted weekly process reviews and produced process
`documentation, arranged and facilitated requirements workshops.
`- Identified and resolved business, IT and other issues in order to ensure
`that the project was delivered on time and within budget.
`- Produced project deliverables, such as requirements analysis and
`functional specifications to ensure consistency and clarity between the
`stakeholders.
`- Developed project plans, scope and recommended methodology.
`- Initiated, planed, executed, controlled and closed project activities
`- Verified schedules with resources on a weekly basis.
`- Communicated both formal and informal project updates with all
`stakeholders.
`- Documented post-mortem for learned lessons.
`
`Project Manager/Business Analyst
`Jun 2003 - Jun 2007 · 4 yrs 1 mo
`
`System Analyst
`Nov 2000 - Jun 2003 · 2 yrs 8 mos
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`Education
`
`https://www.linkedin.com/in/jalxr/
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 8 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Iona College
`MBA, e-Commerce Management
`1999 - 2000
`
`University of Phoenix
`Masters of Science, Information Systems
`2001 - 2003
`
`Manhattan College
`BS, Business Administration
`1994 - 1998
`
`Licenses & certifications
`
`Certified Scrum Product Owner
`Mountain Goat Software
`Issued Feb 2015 · No Expiration Date
`
`Certified Project Manager (CPM)
`University of California, Davis
`Issued Sep 2005 · No Expiration Date
`
`Skills
`
`https://www.linkedin.com/in/jalxr/
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 9 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`SDLC
`
`29 endorsements
`
`Requirements Analysis
`
`Endorsed by Suman Dutta and 1 other who is highly skilled at this
`
`Endorsed by 10 colleagues at Apple
`
`25 endorsements
`
`Vendor Management
`
`Endorsed by 7 colleagues at Apple
`
`22 endorsements
`
`Show all 50 skills
`
`Recommendations
`
`Received
`
`Given
`
`Bharat Tare
`Project Manager|Product Management I SF Functional Consultant|
`Salesforce Admin|2x Salesforce Certified |1x Trailhead Ranger
`December 30, 2013, Bharat worked with John on the same team
`
`I have had the pleasure of working at Thomson Reuters within MIS with
`John.
`He is extremely responsive and is capable of getting any job, John has
`very good management skills
`
`Languages
`
`https://www.linkedin.com/in/jalxr/
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`Page 8 of 11
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 10 of 12
`(7) John Alexander | LinkedIn
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`7/7/22, 12:30 PM
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`Hindi
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`Spanish
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`Interests
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`Influencers
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`Groups
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`Schools
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`Jonathan Becher
`· 3rd
`Senior Executive, Board Member, Startup Advisor
`814,776 followers
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`Follow
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`Carrie Schwab-Pomerantz
`· 3rd
`President & Board Chair at Charles Schwab Foundation
`507,866 followers
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`Follow
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`Show all 19 influencers
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`Ad
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`McKool, explore jobs at Apple that
`match your skills
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`See jobs
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`People you may know
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`Erin Schrader
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`https://www.linkedin.com/in/jalxr/
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`Page 9 of 11
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 11 of 12
`(7) John Alexander | LinkedIn
`
`7/7/22, 12:30 PM
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`Erin Schrader
`Assistant Recruiting Coordinator at McKool Smith
`
`Connect
`
`Erik Fountain
`Associate at Sidley Austin LLP
`
`Connect
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`Brooks Gould, MBA, CLM
`Experienced and Innovative Law Firm Executive
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`Connect
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`Chelsea Priest
`Associate at Sidley Austin LLP
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`Connect
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`Alexandra Easley
`Associate at McKool Smith
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`Connect
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` L E A R N I N G
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`Promoted
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`https://www.linkedin.com/in/jalxr/
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`Page 10 of 11
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`Case 6:21-cv-01101-ADA Document 45-12 Filed 07/14/22 Page 12 of 12
`(7) John Alexander | LinkedIn
`
`7/7/22, 12:30 PM
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`Page 11 of 11
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