Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 1 of 9
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 2 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Home
`
`Jennifer Cervantes
`· 3rd
`Manager Global Business Operations - Apple Pay
`
`
`Apple
`Austin, Texas, United States · Contact info
`
`500+ connections
`
`Connect
`
`Message
`
`More
`
`About
`
`Seasoned professional with over 23 years of experience in the payments industry.
`Strong background in enterprise client relations and operations management with
`specific focus in healthcare and transportation. Consistently successful in
`exceeding revenue goals, improving productivity and service delivery goals.
`Continually improving operational efficiencies, controlling costs while delivering
`outstanding customer service. Excellent mentor and strong communicator with a
`fair-minded management style that drives high levels of client satisfaction.
`
`Featured
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`https://www.linkedin.com/in/jcervantes/
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`Page 1 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 3 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Link
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`Exec Bio
`TrustCommerce
`Jennifer Cervantes, Vice President of Account
`Management, is responsible for leading the
`Account Management team with a focus on
`ensuring excellence in account services.
`Jennifer provides strategic...
`
`Activity
`805 followers
`
`Follow
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`Jennifer Cervantes reshared a post • 3w
`
`iOS 16 Preview
`apple.com • 3 min read
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`Jennifer Cervantes commented on a post • 3w
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`So cute! Congrats Tim.
`
`19
`
`4 comments
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`Show all activity
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`Experience
`
`Manager Global Business Operations - Apple Pay
`Apple · Full-time
`May 2020 - Present · 2 yrs 3 mos
`
`TrustCommerce®
`10 yrs 5 mos
`
`https://www.linkedin.com/in/jcervantes/
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`Page 2 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 4 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Vice President of Account Management
`Dec 2016 - May 2019 · 2 yrs 6 mos
`Santa Ana, California
`
`Manage Client RM team; responsible for retention and growth of
`recurring revenue from top tier merchant and reseller accounts by way of
`consultative operational support, up-sales and cross-sales for all top tier
`clients.
`
`Manage Partner RM team; responsible for business development and
`technical expansion of ISV partnerships, Payment Processor and ACH
`Processor relationships.
`
`Director of Account Management
`Apr 2012 - Dec 2016 · 4 yrs 9 mos
`Irvine, CA
`
`Promote growth within existing client relationships ensuring mutual
`business satisfaction and client retention, providing in-depth operational
`support for a portfolio of thousands of merchant locations. Provide
`ongoing support to key software integration and certification partners by
`educating of payment processing models and advocating for mutual
`merchants while cultivating leads for our Sales team.
`
`Manager of Account Management
`Jan 2009 - Mar 2012 · 3 yrs 3 mos
`Irvine, CA
`
`TSYS Acquiring Solutions
`10 yrs 6 mos
`Tempe, AZ
`
`Client Operations Manager
`Jul 2005 - Dec 2008 · 3 yrs 6 mos
`
`Corporate Trainer
`Feb 2002 - Jun 2005 · 3 yrs 5 mos
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`Technical Support - Various Roles
`Jul 1998 - Jan 2002 · 3 yrs 7 mos
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`https://www.linkedin.com/in/jcervantes/
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 5 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Skills
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`Account Management
`
`Endorsed by Masis Sarkisian who is highly skilled at this
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`Endorsed by 2 colleagues at Apple
`
`48 endorsements
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`Management
`
`Endorsed by 2 colleagues at Apple
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`44 endorsements
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`Payments
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`Endorsed by Mitch Rosenfeld and 3 others who are highly skilled at this
`
`Endorsed by 9 colleagues at TrustCommerce®
`
`39 endorsements
`
`Show all 50 skills
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`Recommendations
`
`Received
`
`Given
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`https://www.linkedin.com/in/jcervantes/
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`Page 4 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 6 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Andrew Moorhead · 3rd
`Vice President of Sales at TrustCommerce
`May 6, 2019, Andrew worked with Jennifer but on different teams
`
`Jennifer is a great leader and an asset to the organization. She has
`created an environment in our work place that inspires her team on a
`daily basis. Her ability to understand payments & technology and then
`translate to clients of all shapes and sizes is unmatched.
`
`Mitch Mann · 3rd
`Executive Business Operations Leader Focused on Customer &
`Employee Engagement to Transform Businesses and Deliver High-
`Percentage Revenue Growth
`March 9, 2011, Mitch worked with Jennifer on the same team
`
`I was very fortunate to have worked alongside Jennifer for many years
`while at TSYS. She was the trainer for my organization and also
`supported our clients. Jennifer is an extremely intelligent, highly
`effective team member who was a true joy to work with. She consistently
`
`Kathy Baker · 3rd
`Director, Risk and Underwriting at BIllingTree
`September 10, 2010, Kathy worked with Jennifer but on different teams
`
`Jennifer is a detailed-oriented individual who managed her clients'
`expectations that ultimately supported the client's objectives to improve
`their business.
`
`Show all 10 received
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`Languages
`
`English
`Native or bilingual proficiency
`
`Spanish
`Native or bilingual proficiency
`
`Interests
`
`https://www.linkedin.com/in/jcervantes/
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`Page 5 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 7 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Influencers
`
`Companies
`
`Groups
`
`Brené Brown
`· 3rd
`University of Houston + University of Texas at Austin | Researcher.
`Storyteller. Courage-builder.
`3,612,206 followers
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`Follow
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`Ad
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`McKool, explore jobs at Apple that
`match your skills
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`See jobs
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`People you may know
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`Erin Schrader
`Assistant Recruiting Coordinator at McKool Smith
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`Connect
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`Erik Fountain
`Associate at Sidley Austin LLP
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`Connect
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`Brooks Gould, MBA, CLM
`Experienced and Innovative Law Firm Executive
`
`Connect
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`Chelsea Priest
`https://www.linkedin.com/in/jcervantes/
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`Page 6 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 8 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Chelsea Priest
`Associate at Sidley Austin LLP
`
`Connect
`
`Alexandra Easley
`Associate at McKool Smith
`
`Connect
`
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`https://www.linkedin.com/in/jcervantes/
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`Page 7 of 8
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`Case 6:21-cv-01101-ADA Document 45-10 Filed 07/14/22 Page 9 of 9
`(7) Jennifer Cervantes | LinkedIn
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`7/7/22, 12:26 PM
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`Messaging
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`https://www.linkedin.com/in/jcervantes/
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`Page 8 of 8
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