`14029
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`EXHIBIT 8
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`Case 2:22-cv-00263-JRG-RSP Document 141-2 Filed 10/05/23 Page 2 of 6 PageID #:
`14030
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`Case 2:22-cv-00263-JRG-RSP Document 141-2 Filed 10/05/23 Page 3 of 6 PageID #:
`14031
`Home / Knox Manage / Knox Manage knowledge base articles /
`
`How to remotely lock or unlock device enrolled
`in Knox Manage
`
`Last updated July 26th, 2023
`
`On this page
`Environment
`
`Overview
`
`How do I remotely lock a phone in Knox Manage without erasing its data?
`
`How do I unlock a device that is locked by another UEM and not connected to the Internet?
`
`How do I unlock a device that is locked by another UEM and connected to the Internet?
`
`How do I lock a device enrolled in Knox Manage after too many unsuccessful login attempts?
`
`Environment
`• Knox Manage (KM)
`
`• Android Enterprise (AE) Device Owner (DO) mode
`
`• Fully managed devices with a work profile
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`• Android Legacy devices
`
`Overview
`This knowledge base article guides you through several scenarios in which you may want to remotely lock or
`unlock a device enrolled in Knox Manage:
`
`• How to lock a lost phone without erasing its data
`
`• How to unlock a device that is locked by another UEM and not connected to the Internet
`
`• How to unlock a device that is locked by another UEM and connected to the Internet
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`• How to lock a device after too many unsuccessful login attempts
`
`How do I remotely lock a phone in Knox Manage without erasing
`its data?
`1. In your KM console, go to Device and select the checkbox next to the device that was lost.
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`Click on Device Command
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`Lock Device
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`
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`Case 2:22-cv-00263-JRG-RSP Document 141-2 Filed 10/05/23 Page 4 of 6 PageID #:
`14032
`2. Click on Device Command > Device > Lock Device.
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`3. In the Lock Device window, fill in the Message and Phonebook fields with the appropriate contact
`information.
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`4. Click OK.
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`The below screen is shown on the device after the Lock Device command is sent:
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`How do I unlock a device that is locked by another UEM and not
`connected to the Internet?
`If a device enrolled in KM is locked by another UEM and does not have an Internet connection, the user must
`enter a 9-digit code to unlock it. To access this code:
`
`1. In your KM console, go to Device and find the device that was lost.
`
`2. Click on the device name.
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`3. In the Security tab, next to the Lock Device line, the 9-digit unlock code is displayed.
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`Note
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`Entering the 9-digit code only removes the lock screen. You must enter the correct device password to
`unlock the device.
`
`Note
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`A new unlock code is generated after every use, preventing the same code from being used again.
`
`How do I unlock a device that is locked by another UEM and
`
`
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`Case 2:22-cv-00263-JRG-RSP Document 141-2 Filed 10/05/23 Page 5 of 6 PageID #:
`14033
`connected to the Internet?
`1. In your KM console, go to Device and select the checkbox next to the device that was lost.
`
`2. In the menu that appears, click on Device Command > Device > Unlock Device.
`
`How do I lock a device enrolled in Knox Manage after too many
`unsuccessful login attempts?
`If you are using an Android Enterprise profile:
`
`1. In your KM console, go to Android Enterprise > Security.
`
`2. In the Fully Managed column, enter a value for the Maximum Failed Login Attempts policy.
`
`3. Under If the maximum number of unsuccessful login attempts is exceeded, select Lock device.
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`If you are using an Android Legacy profile:
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`1. In your KM console, go to Android Legacy > Security.
`
`2. Enter a value for the Maximum Failed Login Attempts policy.
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`3. Under If the maximum number of unsuccessful login attempts is exceeded, select Lock device.
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`Note
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`A device locked with this method can also be unlocked with the two methods mentioned above.
`
`The below lock screen is shown on the device after the profile is pushed:
`
`BACK TO KBAS
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`
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`Case 2:22-cv-00263-JRG-RSP Document 141-2 Filed 10/05/23 Page 6 of 6 PageID #:
`14034
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