Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 1 of 5 PageID #: 2533
`Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 1 of 5 PageID #: 2533
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`EXHIBIT V
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`EXHIBIT V
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`

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`Lewisville Access to Flower Mound Lyft Program | DCTA
`6/18/2021
`Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 2 of 5 PageID #: 2534
`COVID-19 Update: Passengers can stay informed of current service and safety measures by visiting
` and frequently checking the
`
`
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`.
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`LEWISVILLE ACCESS TO FLOWER MOUND LYFT PROGRAM
`
`DCTA's partnership with Lyft has expanded to allow certified Lewisville Access customers the ability to travel from the
`city of Lewisville to designated geofenced zones in Flower Mound for medical related trips. This program provides
`eligible riders with affordable and convenient mobility options between the designated zones. 
`
`Listed below are specific program eligibility requirements:
`
`Must be an existing city of Lewisville DCTA Access customer  
`Must provide a valid email address and smartphone phone number
`
`You can learn more and apply for Access Service here.
`
`Passengers are assigned a Lyft promo code from DCTA in order to book a trip within the Lewisville Access to Flower
`Mound Lyft Zone. The promo code is only valid for Lyft Standard services, not premium services (i.e., Lyft Lux, Black, XL
`or Black XL). Non-Lyft trips can be provided by DCTA when an accessible vehicle is required.
`
`SERVICE HOURS
`Program hours for the entire service area:     
`
`Weekdays from 5:30 a.m. to 9:30 p.m.
`Saturday from 7:30 a.m. to 7:30 p.m.
`
`We will not operate on the following holidays:
`
`New Year's Day
`Memorial Day
`Independence Day
`Labor Day
`Thanksgiving Day
`Christmas Day
` 
`DESIGNATED SERVICE AREA
`Subsidized rides are provided during normal DCTA Access hours, and travel must begin and end in different designated
`geofenced zones (no trips within the same zone) within the entire Lewisville Access to Flower Mound Lyft Zone
`including: 
`
`Zone One (Flower Mound)
`North: Windsor Drive
`East: North River Walk Drive
`South: Central Park Drive
` West: Windsor Centre Trail/Long Prairie Road
`Zone 2 (Flower Mound)
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`North: College Parkway
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`DCTA’s official COVID-19 web page
`
`(CDC)
`
`Center for Disease Control and Prevention
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`

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`Lewisville Access to Flower Mound Lyft Program | DCTA
`6/18/2021
`Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 3 of 5 PageID #: 2535
`East: College Parkway
`South: Corporate/Corporate Circle/Rippy
`Road
`West: Long Prairie Road
`Zone 3 (Lewisville City Limits)
`Anywhere within the city for utilization by
`Lewisville DCTA Access customers  
` 
`COST TO RIDE
`Passengers pay the first $3 of their trip (same cost
`as a one-way DCTA Access trip) and the remaining
`balance will be paid by DCTA. (Average Lyft trip costs
`$11).
` 
`
`LYFT MOBILE APP DOWNLOAD AND
`ACCOUNT INSTRUCTIONS 
`The Lyft mobile app is available for iPhone and
`Android smartphones. PLEASE NOTE: The app
`requires a cellular connection and Lyft doesn't
`support tablets or Wi-Fi-only devices. Follow the
`instructions below to download the Lyft mobile app,
`install on your phone and create an account: 
`
`1. Go to your app store (the iOS App Store for
`iPhone and Google Play Store for Androids)
`2. Search for "Lyft" and install the free Lyft mobile
`app
`3. In order to sign up for a Lyft account you must
`have a phone number and email address (email
`address and phone number must be the same
`as what was provided to DCTA for enrollment in
`the program)
`4. Type in your device's phone number
`5. To verify your identity, Lyft will send you a verification code via text to your phone number
`6. The text message should arrive immediately and if you don't see it after a bit, tap 'Resend code'
`7. Type in your name, email address, and take a selfie (optional) so your driver knows who to pick up
`
` 
`HOW TO SCHEDULE A TRIP WITH THE LYFT MOBILE APP
`Below are specific instructions for riders to book a trip through the Lyft program for trips that start and/or end in the
`designated zones during service hours:
`
`Customers should open the Lyft app and select their Lyft profile in the top left corner of the home screen. From
`there, they select "Promos" in the drop-down menu.
`Users can select "view coverage area" in the promotional section to see the designated Lewisville Access to Flower
`Mound Lyft Zone. 
`To plan a Lyft trip, choose your pickup location and destination. Lyft will automatically locate a customer's location
`35
`from their smartphone. If a customer is beginning and ending a trip within the Lyft Zone, a $3 fare will be charged to
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`Lewisville Access to Flower Mound Lyft Program | DCTA
`6/18/2021
`Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 4 of 5 PageID #: 2536
`the payment method entered into the Lyft app. If a trip is eligible for the remaining subsidy, the total estimated fare
`will be discounted and a message "Promo applied" will appear next to the cost.  
`Once a customer has determined that their trip is eligible for the DCTA-sponsored discount, they can choose
`"Request Lyft" in the app.
`Lyft will contact nearby drivers, and provide customers information on the expected arrival time, driver
`identification, and vehicle information.
`Lyft will text the customer when the driver is nearby and ready for pickup. After the customer's ride is completed,
`the Lyft app will show the final $3 fare with the remaining subsidy discount applied and provide an opportunity to
`rate and tip the driver.
`When a Lyft trip is completed, the discount will automatically apply to the user's account whenever a trip is taken
`within the program parameters. 
`
`Passengers who are unbanked and/or do not have access to a smartphone can contact DCTA Customer Service at
`940.243.0077 to book their trip. They will pay the $3 fare at the time of booking that will be processed by DCTA. This
`amount is non-refundable if the customer cancels or misses their trip for any reason. Cash payments can be made at
`the Downtown Denton Transit Center (DDTC).
` 
`
`RIDER FEEDBACK
`DCTA welcomes rider feedback via GORequest to optimize the program over time. The agency hopes to expand this
`service format to other areas within the community.
` 
`
`RESOURCES
`
`PROCUREMENT OPPORTUNITIES
`
`Denton County Transportation Authority
`
`940.243.0077
`
`604 E. Hickory, Denton, TX 76205
`
`    
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`    
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`    
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`FOIA Requests
`
` Title VI
`
` GORequest
`
` Site Map
`
`©2018 Denton County Transportation Authority. All Rights Reserved. Information subject to change without
`notice.
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`Lewisville Access to Flower Mound Lyft Program | DCTA
`6/18/2021
`Case 2:21-cv-00072-JRG-RSP Document 90-2 Filed 06/22/21 Page 5 of 5 PageID #: 2537
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`https://www.dcta.net/lewisville-access-lyft-program
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