Case 2:21-cv-00072-JRG-RSP Document 30-8 Filed 04/27/21 Page 1 of 4 PageID #: 497
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`Exhibit 8
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`How to give a Lyft ride - Lyft Help
`4/20/2021
`Case 2:21-cv-00072-JRG-RSP Document 30-8 Filed 04/27/21 Page 2 of 4 PageID #: 498
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`Know the best ways to help keep yourself healthy with our latest info on COVID-19.
`
`Lyft Help Driving with Lyft Driving basics Giving a ride How to give a Lyft ride
`
`How to give a Lyft ride
`
`Giving a Lyft ride is easy! Follow the instructions for standard Lyft, Lyft XL, Lyft Lux, Lux
`Black, and Lux Black XL below.
`
`Skip to:
`
`How to give a ride
`
`Important info about giving rides
`
`How rides appear in the app
`
`How to give a ride
`
`At the top of the screen, slide the steering wheel icon to the right to go online. This lets
`you receive ride requests. To see what different requests looks like in the app, skip to
`How rides appear in the app.
`
`Once you're online, follow these steps:
`
`1. When you get a ride request, you'll see a notification with the passenger's
`name, pickup ETA, and ride type. Tap anywhere to accept.
`
`2. Tap the arrow next to the pickup location
`
`3. Select 'Tap to arrive' when you’re at the pickup location. Tap 'Confirm arrival' to
`send the rider a text (if we haven't already).
`
`4. Tap 'Pick up (passenger's name)' when the rider gets in to start the ride
`
`5. Tap 'Navigate' to begin navigation, then drive the rider to their destination
`
`6. Tap 'Tap to drop off' when you arrive at the drop-off location, then tap 'Confirm
`drop off' to end the ride
`
`7. Tap the star icon to rate the passenger manually, or let the timer finish to auto-
`rate the passenger 5 stars. That's it!
`
`Heads up: Passengers can tip either in the app or with cash, but don't accept money for
`ride fare. Passengers should use the app to pay for rides.
`
`Back to top
`
`How rides appear in the app
`
`When you get a ride request, you'll see a notification with the passenger's name, pickup
`ETA, and ride type (Shared, Lyft Lux, etc).
`https://help.lyft.com/hc/en-us/articles/115013080028-How-to-give-a-Lyft-ride#app
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`Search keywords or questions
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`How to give a Lyft ride - Lyft Help
`4/20/2021
`Case 2:21-cv-00072-JRG-RSP Document 30-8 Filed 04/27/21 Page 3 of 4 PageID #: 499
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`y
`(
`y
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`The Lyft Driver app may display ride request alerts in the following colors:
`
`Standard Lyft: Pink
`
`Shared: Purple
`
`Preferred: Bright green (not available in all areas)*
`
`Lyft XL: Bright blue
`
`Lyft Lux: Blue-gray
`
`Lux Black and Lux Black XL: Black
`
`Back to top
`
`Important info about giving rides
`
`There are a few more things about giving rides. Read below to learn about cancellations,
`no-shows, time limits, and other info.
`
`You have 15 seconds to accept a ride. If you don’t accept within this time, we’ll
`offer the ride to another driver.
`
`If you are close to your rider's pick up location, in-app navigation will not start
`when you accept the ride. This means that if you are within eye-sight or 20-30
`seconds from the pick up location, the app will let you know you've arrived.
`When you tap to pick up, the app will begin the navigation to the drop off
`location.
`
`If you don’t want to wait longer for your passenger, tap ‘No-show.’ You can
`choose whether to charge the passenger a no-show fee.
`
`Pro-tip: Always ask the rider’s name to verify it’s their ride when they get in
`your vehicle
`
`Don’t type addresses while driving.
`
`Some riders have preferred routes. Feel free to let them call the shots!
`
`After you ‘Tap to drop off,’ you can tap ‘Cancel’ to stay in the ride or tap
`‘Confirm drop off’ to end the ride.
`
`If you rate a passenger 3 stars or below, you won’t be matched with that
`passenger again. Passengers don’t see passenger feedback, only Lyft does.
`
`If you see kilometers instead of miles, it's likely you need to update your
`device's country and language settings to the same region you're driving in.
`Use US English on your device to see distances as miles.
`
`*Preferred rides require a rating of 4.90, 300 lifetime rides, less than 2 clean flags in the
`last 20 rides, and 37" or more of legroom (based on manufacturer's specifications). This
`mode is only available to Lyft Rewards drivers in the Gold and Platinum tiers.
`
`Check out the Learning Center tab in your Lyft Driver app for safety driving tips and
`advice from some of our top drivers.
`
`Back to top
`
`See also:
`
`Cancellation and no-show fee policy for drivers
`
`How to change navigation settings
`
`How to use destination mode
`
`https://help.lyft.com/hc/en-us/articles/115013080028-How-to-give-a-Lyft-ride#app
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`How to give a Lyft ride - Lyft Help
`4/20/2021
`Case 2:21-cv-00072-JRG-RSP Document 30-8 Filed 04/27/21 Page 4 of 4 PageID #: 500
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`Still need help?
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