Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 1 of 5 PageID #: 21056
`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 1 of 5 PageID #: 21056
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`EXHIBIT A
`EXHIBIT A
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`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 1 of 5 PageID #: 21056
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`EXHIBIT A
`EXHIBIT A
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`2/28/2019
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`HTC 10 - Updates & downloads - Support | HTC United States
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`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 2 of 5 PageID #: 21057
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`Join Team HTC
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`PRODUCTS
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`UPDATES & DOWNLOADS
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`Unlocked HTC 10 Software Update Instructions 1.15.2018
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`(cid:160) T
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`his software upgrade available for your HTC 10 provides the following key enhancements:
`
`• Android 8.0 (Oreo)
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`• System enhancements
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`Details
`
`Before you proceed, please confirm that this software upgrade to 3.16.617.2 is a newer version than what is
`
`currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the
`
`Home screen, then tap All apps > Settings > About and locate the Software information . If your Software
`
`number is less than 3.16.617.2 , you should proceed with the upgrade.
`
`WARNING: During the upgrade process the device will reboot multiple times and show software upgrade
`
`screens. Do not remove the AC charger or long-press the Power button as this might stop the update
`
`and your device may be rendered inoperable!
`
`Getting Started
`
`Before you proceed with the update, make sure you have done the following:
`
`Set aside approximately 20 minutes to allow the device to update
`
`Connect the device to a charger
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`Ensure the battery is charged to at least 35%
`
`Connect to Wi-Fi to access and download the update
`
`Installation instructions
`
`To download and install the update from the device, follow these steps below:
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`1. Follow the "Getting Started" steps above.
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`2. From the Home screen, tap All apps , and then tap Settings .
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`3. Tap About .
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`4. Tap Software updates .
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`5. Tap Check now .
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`6. Tap DOWNLOAD to download the update. The status of the download can be checked in the Notifications
`
`pull down.
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`7. Once the download is complete, you will be prompted to install from the Notifications pull down. Tap the
`
`System update to begin the upgrade process.
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`8. Tap OK to begin the update process to software version 3.16.617.2 .
`
`WARNING: During the upgrade process the device will reboot multiple times and show software
`
`upgrade screens. Do not remove the AC charger or long-press the Power button as this might stop
`
`the update and your device may be rendered inoperable!
`
`9. The device will reboot and begin installation. You will not be able to use the device during the installation
`
`process (approximately 10 minutes).
`https://www.htc.com/us/support/htc-10/news/
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`process (approximately 10 minutes).
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`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 3 of 5 PageID #: 21058
`10. Once the system update is complete, tap OK to continue.
`
`HTC 10 - Updates & downloads - Support | HTC United States
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`11. For best performance, open Play Store and tap the Menu icon, then select My apps and ensure all
`
`installed apps are updated.
`
`(cid:160)
`
`Unlocked HTC 10 Software Update Instructions 11.8.2017
`
`(cid:160) T
`
`his software upgrade available for your HTC 10 provides the following key enhancements:
`
`• October 2017 Android Security Updates
`
`Details
`
`Before you proceed, please confirm that this software upgrade to 2.51.617.32 is a newer version than what is
`
`currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the
`
`Home screen, then tap All apps > Settings > About and locate the Software information . If your Software
`
`number is less than 2.51.617.32 , you should proceed with the upgrade.
`
`WARNING: During the upgrade process the device will reboot multiple times and show software upgrade
`
`screens. Do not remove the AC charger or long-press the Power button as this might stop the update
`
`and your device may be rendered inoperable!
`
`Getting Started
`
`Before you proceed with the update, make sure you have done the following:
`
`Set aside approximately 20 minutes to allow the device to update
`
`Connect the device to a charger
`
`Ensure the battery is charged to at least 35%
`
`Connect to Wi-Fi to access and download the update
`
`Installation instructions
`
`To download and install the update from the device, follow these steps below:
`
`1. Follow the "Getting Started" steps above.
`
`2. From the Home screen, tap All apps , and then tap Settings .
`
`3. Tap About .
`
`4. Tap Software updates .
`
`5. Tap Check now .
`
`6. Tap DOWNLOAD to download the update. The status of the download can be checked in the Notifications
`
`pull down.
`
`7. Once the download is complete, you will be prompted to install from the Notifications pull down. Tap the
`
`System update to begin the upgrade process.
`
`8. Tap OK to begin the update process to software version 2.51.617.32 .
`
`WARNING: During the upgrade process the device will reboot multiple times and show software
`
`upgrade screens. Do not remove the AC charger or long-press the Power button as this might stop
`
`the update and your device may be rendered inoperable!
`
`9. The device will reboot and begin installation. You will not be able to use the device during the installation
`
`process (approximately 10 minutes).
`
`10. Once the system update is complete, tap OK to continue.
`
`11. For best performance, open Play Store and tap the Menu icon, then select My apps and ensure all
`
`installed apps are updated.
`
`Manual system update instructions:
`
`https://www.htc.com/us/support/htc-10/news/
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`2/4
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`2/28/2019
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`HTC 10 - Updates & downloads - Support | HTC United States
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`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 4 of 5 PageID #: 21059
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`If you are outside of Wi-Fi coverage, or the update is not found, you may perform a manual system update via
`
`USB connection to a PC. This process requires that you download and install HTC Sync Manager first in order to
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`get the proper drivers. If you do not have HTC Sync Manager installed already, you may download the software
`from http://www.htc.com/www/software/htc-sync-manager/ .
`
`WARNING: Performing the system update manually will delete all information from the device. Ensure all
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`information is backed up before proceeding. See the Help & How To section of this website for more
`
`information on backing up your device contents.
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`Performing the ROM Update:
`
`1. Download and save the HTC 10™ ROM update to your PC.
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`2. Connect your device to your PC via the supplied USB cable.
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`3. If the device is not recognized by the PC, ensure you have HTC Sync Manager installed and then
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`disconnect and reconnect the device from the USB cable.
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`4. Once the device is properly recognized on the PC, locate the HTC 10™ ROM update that you downloaded.
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`Double-click on the file to launch the system update wizard.
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`5. Follow all of the system update wizard instructions shown on your PC.
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`6. Once the update is complete, click Finish in the Wizard and the device will reboot.
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`7. Once the device reboots, the initial setup wizard will appear.
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`8. After the initial setup process is complete, open Play Store , tap the Menu icon, then select My apps and
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`ensure all installed apps are updated.
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`9. After initial setup and updating all apps, the device is ready for use.
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`Note : If the ROM update wizard fails to recognize the device, close the wizard and then follow the steps below:
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`From a powered off state, hold VOLUME DOWN while powering on the device to access download mode.
`
`Connect the device to the PC while in this state and attempt the ROM update again.
`
`To exit download mode manually, use the volume keys to navigate to reboot and press the POWER button to
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`select it.
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`Download (1.8 GB)
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`Case 2:17-cv-00514-JRG Document 257-2 Filed 03/04/19 Page 5 of 5 PageID #: 21060
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`HTC 10 - Updates & downloads - Support | HTC United States
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`@ 2011-2019 HTC Corporation Legal TeTT rms
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`https://www.htc.com/us/support/htc-10/news/
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