`Case 2:17-cv-00514—JRG Document 221-13 Filed 02/21/19 Page 1 of 3 PageID #: 19267
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`Case 2:17-cv-00514-JRG Document 221-13 Filed 02/21/19 Page 2 of 3 PageID #: 19268
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`Fix Google apps issue - Support I HTC Un¡ted States
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`1012118,2:53 PM
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`PRODUCTS - SHOP - VIVE - SUPPoRT -
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`Search
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`HTC Finâncing
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`Join Team HTC
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`HTC SUPPORT
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`FIX GOOGLE APPS ISSUE
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`Dear HTC Use¡
`You may have seen a white screen when launching apps such as Play store, youTube and
`Chrome or experienced your device slowing down after Google Play Services app auto updated
`to version L2.8.72.
`
`This service update has been temporarily suspended and will resume once the situation has been
`resolved by Google.
`
`ln the meantime, here are some steps you can take if you have experienced this.
`1. Go to "Settings" ->"5ecurity"-> "Device administrators" -> "Find My Device", and then
`choose "Deactivate". (lt may take 10--30 minutes after applying this setting)
`2. Go to "Settings" -> 'Apps". Then frnd "Google Play Services" and tap'UNINSTALL UPDATES,
`3. Go to "Settings" -> "Security"->"Device administrators"-> "Find My Device', and then
`choose 'Activate".
`4. Restart your phone.
`
`We apologize for any inconvenience this may have caused you.
`lf you need further assistance, please contact the HTC Help Center in your country.
`
`Sincerely,
`HTC
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`USA
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`O 2011-2018 HTC Corporation
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`Page 1 of 1
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`Case 2:17-cv-00514-JRG Document 221-13 Filed 02/21/19 Page 3 of 3 PageID #: 19269
`Case 2:17-cv-00514-JRG Document 221-13 Filed 02/21/19 Page 3 of 3 PageID #: 19269
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