Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 1 of 5 PageID #: 1497
`Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 1 of 5 PagelD #: 1497
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`EXHIBIT 5
`EXHIBIT 5
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`12/11/2017
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`Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 2 of 5 PageID #: 1498
`Keith Gladhill | LinkedIn
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`Search
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`Building Out Your Team? - Airbnb, Dropbox, Zendesk and others hire top freelancers through Upwork. Ad
`
`Keith Gladhill
`A proven sales and marketing executive aspires to achieve what's possible, with a
`passion for developing others.
`Verizon Wireless • University of Houston
`
`• 3rd
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`Houston, Texas • 500+
`
`Send InMail
`
`View in Sales Navigator
`
`I serve as Director of Consumer Marketing for Verizon Wireless, the largest wireless provider in the United States,
`supporting 4000+ employees and responsible for consumer aquisition across a geographic area stretching from Las
`Vegas, NV to the Florida panhandle. A premier technology company, Verizon Wireless operates the nation's largest
`and most reliable 4G LTLL E network.
`
`My career in the wireless industry spans 24 years, including ten years at the Executive Leadership level, with Verizon
`Wireless and its legacy companies. Previous roles include President-Houston Gulf Coast Region, Director of South
`Area Retail Marketing Operations, Regional Sales Director,rr Regional Director-Indirect Sales and District Sales
`Manager. Working in various positions throughout the company has given me a unique perspective and
`understanding of how great customer service and increased sales go hand in hand.
`
`See less
`
`Expperience
`
`Director of Consumer Marketing
`Verizon Wireless
`Nov 2015 – Present • 2 yrs 2 mos
`Houston, Texas Area
`
`Responsible for downstream marketing supporting 4000+ employees in driving Consumer
`acquisition, CRM, and retention, including integrated marketing; social and digital media; direct
`and internet marketing and promotions; product management and pricing; customer lifecycle
`strategy; market and business intelligence, analysis and reporting; segmentation strategy;
`sponsorships and events; for Verizon Wireless South Centrals 12M+ customers encompassing the
`states of TX, OK, LA, AK, MS, NV,VV AZ, NM, with parts of FL, TN, and UT.TT Responsible for all Retail
`channel promotions, and merchandising for Verizon Wireless South Centrals 1000+ Direct Retail
`Stores and Indirect Distribution including Local, Premium and National/Big Box Retail;
`
`Key Highlights:
`-Execute local and national integrated marketing plan in excess of $100 mm in 2017
`-Grew market share in key markets in 2017
`-Responsible for all local execution elements of an annual product portfolio of 400+ promotional
`and product initiatives
`-Grew distribution in key markets representing $15 mm in capital investment in 2017
`-Provided business intelligence and designed micro segmentation strategies to grow share in
`underserved space
`
`https://www.linkedin.com/in/keith-gladhill-0a002b89/
`
`Contact and Personal Info
`
`Keith’s Profile
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`Show more
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`Nikhil, explore jobs at Verizon Wireless
`match your skills
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`Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 3 of 5 PageID #: 1499
`Keith Gladhill | LinkedIn
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`VerizonVerizonVerizon
`Google Voice
`id t HPPresident – Houston/Gulf Coast /G lf C st Region
`
`
`
`
`1
`re Sssssess arc
`Wireless
`
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`WWirelessrel
`Essential
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`Verizon WirelessVV
`Training
`Jul 2015 – Oct 2015 • 4 mos
`Houston, TX
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`
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`Viewers: 1,1787817,178171
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`hVV
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`12/11/2017
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`Responsible for directing sales, marketing, operations and financial performance across an area
`stretching from southeastern Texas along the Gulf Coast to the Florida panhandle. Develop and
`maintain a strong Regional leadership team to achieve company goals and sales targets. Manage
`the Region’s annual budget, year-over-year growth in all measurable metrics, community
`relations, and employee development through a performance-driven culture. Serve as an active
`member of the communities in the region and increase market share through quality growth and
`strong retention efforts.
`Key Highlights
`-Headed Sales, Marketing, cross-channel distribution, store CAPEX, network investment, cost
`control, and service, across an organization of 1500 employees, and supporting 2.5million
`customers.
`-Shaped cultural change facilitating top customer satisfaction (NPS) company-wide in 2015 and
`strong EBITDA margin.
`- Outpaced region growth expectations, driving sustainable gains in market share in key markets,
`product adoption, revenue growth, customer retention, service, and customer acquisition by
`emphasizing customer-centric behaviors, collaboration, transparency, and rapid technology
`adoption.
`-Led company in customer satisfaction in 2015
`
`Verizon
`
`Wireless
`
`Director – South Area Retail Marketing Operations
`Verizon Wireless
`Apr 2012 – Jul 2015 • 3 yrs 4 mos
`Alpharetta, GA
`
`The Director-Retail Distribution is responsible for the strategic direction, including
`financial and operating performance, of the South Area Retail Sales Channel.
`Direct the team to set policies, key performance targets and implement new retail
`systems for the regions within the South Area Retail Sales Channel. Develop plan
`to ensure maximum penetration in the area. Work with region leadership to align
`goals between the regions and area as well as the overall corporate retail channel.
`-Led new store design for South Area store portfolio representing $100m Capital plan
`-Implemented customer satisfaction tactics resulting in leading NPS and resource management
`outcomes for South Area business unit
`-Developed, align, and implemented SMB formal organization for two Regions, later adapted
`nationally
`-Created, planned, and managed execution of key business unit employee engagement events
`with attendance of greater than 1000
`-Leveraged business intelligence to design and apply experiential merchandising tactics to
`improve inventory turnover ratios, and profitability
`
`Verizon
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`Wireless
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`Interim President – Houston/Gulf Coast Region
`Verizon Wireless
`Oct 2011 – Jan 2012 • 4 mos
`Houston, TX
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`I served as Interim President for the Houston/Gulf Coast Region, where I was responsible for
`directing sales, marketing, operations and financial performance across the region.
`
`Verizon
`
`Wireless
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`Regional Sales Director
`Verizon Wireless
`Jan 2009 – Oct 2011 • 2 yrs 10 mos
`Houston, TX
`
`Performance Management: Responsible for managing operations, budgeting,
`sales and revenue quota. Recommend, develop and implement sales, marketing
`and merchandising business strategies. Increase presence in the community by
`developing relationships with local chamber of commerce personnel. Manage
`and oversee third party vendor relationships. Ensure service vendor is providing
`customer service and resolving technical issues in a timely and effective manner.
`Responsible for the identification of new store locations and retrofits. Facilitate
`opening of new retail locations.
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`Staffing/Employee Relations: Responsible for staff development for the store
`
`g e
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`eGoogle Voice Essential Tsen
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`Sales
`Channel
`Management
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`Sales Channel Managem
`Viewers: 11,434
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`Messaging
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`
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`See moreoooo
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`https://www.linkedin.com/in/keith-gladhill-0a002b89/
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`Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 4 of 5 PageID #: 1500
`Keith Gladhill | LinkedIn
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`channel Foster leadership qualities in Retail Sales District Managers to motivatechannel. Foster leadership qualities
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`Searcaahaann
`
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`gh performance results. Ensure channeland coach their teams to achieve hi urere
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`compliance with Business Code of Conduct and Sales Compensation Plan.compliance with Business Code of Conduct and Sales Compensation Plan
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`g u
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`1
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`12/11/2017
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`Key Highlights
`*Returned channel to South Area leading YOY channel ranking, exceeding business plan for growth,
`churn, and revenue
`*Developed customer centric, solutions driven sales culture while maintaining #1 NPS ranking
`*Led successful Integration of 48 Alltel stores and 639,000 subs
`*Developed front line and managment level leadership programs adpated by South Area
`
`See more positions
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`ducation
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`University
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`of
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`Houston
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`University of Houston
`Master of Business Administration, Organizational Leadership
`2010 – 2012
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`Western
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`Michigan
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`University
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`Western Michigan University
`Bachelor of Science, Telecommunications Management
`1989 – 1994
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`https://www.linkedin.com/in/keith-gladhill-0a002b89/
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`12/11/2017
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`Case 2:17-cv-00513-JRG Document 68-7 Filed 12/29/17 Page 5 of 5 PageID #: 1501
`Keith Gladhill | LinkedIn
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`Search
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`https://www.linkedin.com/in/keith-gladhill-0a002b89/
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`4/4
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