Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 1 of 5 PageID #: 14438
`Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 1 of 5 PageID #: 14438
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`EXHIBIT 7
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`EXHIBIT 7
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`Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 2 of 5 PageID #: 14439
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`iPhone
`Watch
`TV
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`d
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`Mac
`
`iPad
`
`Music
`
`Support
`
`Q
`
`If your iPhone, iPad, or iPod touch is lost or
`stolen
`
`If you lose your iPhone, iPad, or iPod touch or think it might be stolen, these steps might
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`help you find it and protect your information.
`
`9141
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`) o S
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`( Apple ID
`afari
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`iCIoud
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`News
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`Stocks
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`Home
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`Heahh
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`Wallet
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`0 E
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`] I I
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`John's iPhone
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`Game Center
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`Siri
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`Keychain
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`' a E
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`Find My iPhone
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`iCIUUU Backup
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`iCIoud Drive
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`If Find My iPhone is turned on, you can use it to
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`find your device.
`
`If Find My iPhone isn't on, change
`your passwords and report the device as
`
`missing.
`
`If Find My iPhone is enabled on your missing device
`
`You can use Find My iPhone to find your device, take additional actions to help you recover it, and keep
`
`your information safe.
`
`1. Sign in to icloud.com,.-'find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or
`iPod touch.
`
`2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device
`
`is nearby, you can have it play a sound to help you or someone nearby find it.
`
`https:l!support.apple.comlen~us!HT201472
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`1:4
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`APL-AGIS_019?3510
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`Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 3 of 5 PageID #: 14440
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`V'r
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`F'nd MyiPhunc
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`a all Devices
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`4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial
`
`number of your device. Find your device serial number.
`
`5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can
`
`erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid
`
`cards for Apple Pay} is deleted from the device, and you won't be able to find it using Find My iPhone.
`
`After you erase a device, you can't track it. If you remove the device from your account after you erase
`
`it, Activation Lock will be turned off. This allows another person to turn on and use your device.
`
`6. Report your lost or stolen device to your wireless carrier, so they can disable your account to prevent
`
`calls, texts, and data use. Your device might be covered under your wireless carrier plan.
`
`If you use Family Sharing, any family member can help locate another member's missing device. Just have
`
`your family member sign in to iCloud with their Apple ID, and you can find any device associated with that
`
`Family Sharing account.
`
`If your missing device is covered by AppleCare+ with Theft and Loss, you can file a claim for your lost or
`stolen iPhone.
`
`What if your device is off or offline?
`
`If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next
`
`time your device is online, these actions will take effect. If you remove the device from your account while
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`it's offline, any pending actions for the device are canceled.
`
`If Find My iPhone isn't enabled on your missing device
`
`if you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your
`device. But you can use these steps to help protect your data:
`
`https:l!support.apple.comlen~us!HT201472
`
`214
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`APL-AGIS_019?351 1
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`

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`Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 4 of 5 PageID #: 14441
`101251201€ase 2:17-cv-00513-JRG Docwnmbrfiéafi or Fileduafifln‘siflfitoiaageai4snfipfird3agelD #: 14441
`1. Change your Apple ID password. By changing your Apple ID password, you can prevent anyone from
`
`accessing your iCIoud data or using other services {such as iMessage or iTunes} from your missing
`device.
`
`2. Change the passwords for other internet accounts on your device. This can include email accounts,
`
`Facebook, or Twitter.
`
`3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial
`
`number of your device. Find your device serial number.
`
`4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account,
`
`preventing phone calls, texts, and data use.
`
`Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't
`enabled on your device before it goes missing, there's no other Apple service that can find, track, or flag
`
`your device for you.
`
`Learn more
`
`- Get help using Find My iPhone.
`
`. Learn what to do if your Apple Watch is lost or stolen, or if your Mac is lost or stolen.
`
`- Get help if your AirPods are missing.
`
`. Turn off Find My iPhone Activation Lock on an iPhone, iPad, or iPod touch.
`
`
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`Published Date: September 12, 2018
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`Helpful?
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`httpsji'supporlapple.comlen-us!HT2D1472
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`314
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`APL—AGIS_019?3512
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`Case 2:17-cv-00513-JRG Document 239-6 Filed 12/18/18 Page 5 of 5 PageID #: 14442
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`‘
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`
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