Touchscreen issues on a Galaxy phoneortablet
`
`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`SAMSUNG
`
`Mobile TV&Audio Appliances Computing Displays
`
`Explore
`
`Q OW
`
`Accessories SmartThings Offers
`
`Discover Samsung Event A
`
`
`
`Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we
`understand how worrisomeit can be when thetouch functionisn’t working properly.
`However, there are somesimple ways to get the touchscreen working again whenit’s frozen,
`unresponsive, or acting funny.
`
`Feedback
`
`1
`
`Review touchscreentips andtricks.
`
`Certain factors may affect how well the touchscreen on your device performs.Please
`keep the following in mind when using the touchscreen:
`
`e
`
`e
`
`e
`
`1 of5
`
`If athird-party screen protector or accessory is attached, the touchscreen may
`not work properly. In particular, it may not work wellif there is dust or air under
`the protector, if two or moreprotective films are attached to the screen,orif
`the protective film is peeling near the edge of the screen.
`
`The touchscreen may not work properly if you wear gloves, have dust on your
`finger, or touch the screen with fingernails or a ballpoint pen. It may also not
`workif a conductive object, such as a coin orkey,is close to the screen
`
`If the screen is wet, the touch sensor may not work properly. Even for
`waterproof models, some touch functions maynot workif the product
`CARDWAREEXHIBIT 2019, Page 1 of 5
`SAMSUNG V. CARDWARE PGR2023-00013
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`
`
`
`
`
`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`SAMSUNG
`
`Mobile TV&Audio Appliances Computing Displays
`
`Explore
`
`Q OW
`
`Accessories SmartThings Offers
`
`Discover Samsung Event A
`
`
`
`Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we
`understand how worrisomeit can be when thetouch functionisn’t working properly.
`However, there are somesimple ways to get the touchscreen working again whenit’s frozen,
`unresponsive, or acting funny.
`
`Feedback
`
`1
`
`Review touchscreentips andtricks.
`
`Certain factors may affect how well the touchscreen on your device performs.Please
`keep the following in mind when using the touchscreen:
`
`e
`
`e
`
`e
`
`1 of5
`
`If athird-party screen protector or accessory is attached, the touchscreen may
`not work properly. In particular, it may not work wellif there is dust or air under
`the protector, if two or moreprotective films are attached to the screen,orif
`the protective film is peeling near the edge of the screen.
`
`The touchscreen may not work properly if you wear gloves, have dust on your
`finger, or touch the screen with fingernails or a ballpoint pen. It may also not
`workif a conductive object, such as a coin orkey,is close to the screen
`
`If the screen is wet, the touch sensor may not work properly. Even for
`waterproof models, some touch functions maynot workif the product
`CARDWAREEXHIBIT 2019, Page 1 of 5
`SAMSUNG V. CARDWARE PGR2023-00013
`5/15/2023. 2:11 PM
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`
`
`
`
`
`Touchscreen issues on a Galaxy phoneortablet
`
`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`in water.
`
`2 Restart your device.
`
`Restarting your device can help solve minorissues. Restarting will vary depending on
`the model:
`
`e Ondevices with a Powerkey: Press and hold the Powerkey, and then tap
`Restart. Tap Restart again to restart your device.
`
`e Ondevices with a Side key: Using two fingers, swipe down from the top of the
`screen to open the Quick settings panel. Tap the Powericon, and then tap
`Restart. Tap Restart again to restart your device.
`
`If the touchscreenisn’t not workingat all, you can restart your device by pressing and
`holding the Volume downkeyand the Powerkey/Side key simultaneously for 10
`seconds. Onceit turnsoff, you can turn your device back on by pressing the Powerkey o
`Side key again.
`
`Feedback
`
`3
`
`Check your charger.
`
`If your charger is damaged,it may not supply powerto your device, which may cause the
`touch screen to malfunction. In this case, use a different, undamaged chargerto prevent
`this issue.It’s also a good idea to avoid using the touchscreen whenthedeviceis
`charging.
`
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`Touchscreen issues on a Galaxy phoneortablet
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`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`
`
`Important: To complete Steps 4 - 6, you can try connecting your device to a computeror
`monitor using Samsung Dex.This will allow you to navigate the device evenif the
`touchscreenisn’t working.
`
`Disable gestures.
`
`Whenusingthefull screen gesture function, touch input may not be possible because
`the touch is recognized as a gesture. To stop this from happening, disable the full screer
`gesture function. Open Settings, tap Display and then tap Navigation bar. Tap Buttonst
`disable full screen gestures.
`
`Feedback
`
`Disable Touch sensitivity.
`
`If the Touch sensitivity setting is turned on whenno protectivefilm is used, the
`touchscreen may respondtoosensitively and therefore malfunction. To disable the
`Touchsensitivity feature, navigate to Settings, tap Display, and then tap the switch next
`to Touch sensitivity to turn it off.
`
`12:45
`
`< Display
`
`a
`
`Q
`
`Accidental touch protection
`Protect your phonefromaccidental
`
`touches when It's in a dark place, such as
`nocket
`oar
`han
`a pocket OF bag.
`
` @
`
`
`
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`SAMSUNG V. CARDWARE PGR2023-00013
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`Touchscreen issues on a Galaxy phoneortablet
`
`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`SS
`
`Increase the touchsensitivity of the q
`
`screen for use with screen protectors.
`
`6
`
`Checkfor software updates.
`
`Keeping your device’s software updated regularly will ensure it continues to run
`smoothly.
`
`7 Request service.
`
`If the issue persists after performing the above steps, please contact Samsung Support
`to set up service.
`
`Feedback
`
`Related Content
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`CARDWAREEXHIBIT 2019, Page 4 of 5
`SAMSUNG V. CARDWARE PGR2023-00013
`5/15/2023. 2:11 PM
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`
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`Touchscreen issues on a Galaxy phoneortablet
`
`https:/Awww.samsung.com/us/support/troubleshooting/TSG01213974/
`
`
`
`Galaxy phoneor tablet's GPS signalis lost
`
`There are several reasons whya phone'sortablet's GPS signal may not workproperly, such as
`
`a communicationfailure with the satellite. Other times, it could be because yourLocationis...
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`Samsungphoneor tabletwill not power on or off
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`
`Feedback
`
`We're here for you
`
`Contact Samsung Support
`
`Contact us online through chat and get support from an expert on your computer, mobile
`tablet. Support is also available on your mobile device through the Samsung Members Ap
`
`Get support
`
`5 of 5
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`CARDWAREEXHIBIT 2019, Page 5 of 5
`SAMSUNG V. CARDWARE PGR2023-00013
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