Downloaded from www.Manualslib.com manuals search engine
`
`Maintenance and Service
`Guide
`HP Pavilion dv1600 Entertainment
`Notebook PC
`
`Document Part Number: 408524-002
`
`June 2006
`
`This guide is a troubleshooting reference used for maintaining
`and servicing the computer. It provides comprehensive
`information on identifying computer features, components, and
`spare parts; troubleshooting computer problems; and performing
`computer disassembly procedures.
`
`EX-1023
`Microsoft Inc. v. LiTL LLC
`
`
`
`Maintenance and Service
`Guide
`HP Pavilion dv1600 Entertainment
`Notebook PC
`
`Document Part Number: 408524-002
`
`June 2006
`
`This guide is a troubleshooting reference used for maintaining
`and servicing the computer. It provides comprehensive
`information on identifying computer features, components, and
`spare parts; troubleshooting computer problems; and performing
`computer disassembly procedures.
`
`EX-1023
`Microsoft Inc. v. LiTL LLC
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`© Copyright 2006 Hewlett-Packard Development Company, L.P.
`
`Microsoft and Windows are U.S. registered trademarks of
`Microsoft Corporation. Intel, Celeron, and Core are trademarks or
`registered trademarks of Intel Corporation or its subsidiaries in the United
`States and other countries. Bluetooth is a trademark owned by its proprietor
`and used by Hewlett-Packard Company under license. SD Logo is a
`trademark of its proprietor.
`
`The information contained herein is subject to change without notice.
`The only warranties for HP products and services are set forth in the
`express warranty statements accompanying such products and services.
`Nothing herein should be construed as constituting an additional warranty.
`HP shall not be liable for technical or editorial errors or omissions
`contained herein.
`
`Maintenance and Service Guide
`HP Pavilion dv1600 Entertainment Notebook PC
`Second Edition: June 2006
`First Edition: March 2006
`Document Part Number: 408524-002
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Contents
`
`1 Product Description
`1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
`1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
`1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
`1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
`1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
`
`2 Troubleshooting
`2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
`Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1
`Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–2
`Selecting from the Security Menu . . . . . . . . . . . . . . 2–3
`Selecting from the Diagnostics Menu. . . . . . . . . . . . 2–4
`Selecting from the System Configuration Menu. . . . 2–5
`2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–6
`
`Maintenance and Service Guide
`
`iii
`
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`
`Contents
`
`3 Illustrated Parts Catalog
`3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
`3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
`3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–16
`3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–18
`3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
`3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
`3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–23
`
`4 Removal and Replacement Preliminaries
`4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
`4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
`Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
`Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
`4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
`4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
`4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
`4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
`4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
`
`iv
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`Maintenance and Service Guide
`
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`Contents
`
`5 Removal and Replacement Procedures
`5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
`5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
`5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
`5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
`5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
`5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
`5.7 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
`5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
`5.9 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
`5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
`5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
`5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
`5.13 USB/S-Video Board . . . . . . . . . . . . . . . . . . . . . . . 5–46
`5.14 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–48
`5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–50
`5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52
`5.17 Menu Control Button Board . . . . . . . . . . . . . . . . . 5–54
`5.18 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–57
`5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
`5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
`5.21 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68
`5.22 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–70
`
`Maintenance and Service Guide
`
`v
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`Contents
`
`6 Specifications
`
`A Screw Listing
`
`B Software Update and Recovery
`
`C Display Component Recycling
`
`D Connector Pin Assignments
`
`E Power Cord Set Requirements
`
`Index
`
`vi
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`Maintenance and Service Guide
`
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`1
`Product Description
`
`The HP Pavilion dv1600 Entertainment Notebook PC offers
`advanced modularity, Intel® Core™ Duo, Core Solo, and
`Celeron® M processors, and extensive multimedia support.
`
`HP Pavilion dv1600 Entertainment Notebook PC
`
`Maintenance and Service Guide
`
`1–1
`
`
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`Downloaded from www.Manualslib.com manuals search engine
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`Product Description
`
`1.1 Features
`■ The following processors are available, varying by
`computer model:
`❏ Intel Core Duo T2500 (2.00-GHz)
`❏ Intel Core Duo T2400 (1.83-GHz
`❏ Intel Core Duo T2300E (1.66-GHz)
`❏ Intel Core Duo T2250 (1.73-GHz)
`❏ Intel Core Duo T2300 (1.66-GHz)
`❏ Intel Core Duo T2050 (1.60-GHz)
`❏ Intel Core Solo T1350 (1.86-GHz)
`❏ Intel Core Solo T1300 (1.66-GHz)
`❏ Intel Celeron M 410 (1.46-GHz)
`■ 14.0-inch WXGA (1280 × 768) TFT display with over
`16.7 million colors, varying by computer model
`■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying
`by computer model
`■ 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz
`and 533 MHz, expandable to 2.0 GB on computer models
`with Intel Core Duo processors and 1.0 GB on computer
`models with Intel Celeron M and Intel Core Solo processors
`■ Microsoft® Windows® XP Home Edition or Windows XP
`Professional, or Free DOS, varying by computer model
`■ Full-size Windows keyboard with embedded numeric keypad
`■ TouchPad pointing device with on/off button and dedicated
`two-way scroll region
`■ Integrated 10/100 BASE-T Ethernet local area network
`(LAN) network interface card (NIC) with RJ-45 jack
`■ Integrated high-speed 56K modem with RJ-11 jack
`■ Integrated wireless support for Mini Card IEEE 802.11b and
`802.11b/g WLAN device
`
`1–2
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`Maintenance and Service Guide
`
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`Product Description
`
`■ Support for one ExpressCard
`■ External 65-watt AC adapter with 3-wire power cord
`■ 6-cell or 12-cell Li-Ion battery
`■ Stereo speakers with volume up and down buttons
`■ Integrated Web camera
`■ Integrated microphone
`■ Support for the following optical drives:
`❏ 8X Max DVD+RW/R and CD-RW Combo Drive
`❏ 4X Max DVD+RW/R and CD-RW Combo Drive
`❏ 8X Max DVD-ROM Drive
`❏ 24X Max DVD/CD-RW Combo Drive
`■ Connectors:
`❏ Audio-in (microphone)
`❏ Audio-out (headphone)
`❏ Digital Media Slot (select computer models only)
`❏ Docking (select computer models only)
`❏ ExpressCard
`❏ External monitor
`❏ IEEE 1394 digital (select computer models only)
`❏ Infrared
`❏ Power
`❏ RJ-11 (modem)
`❏ RJ-45 (network)
`❏ S-Video-out (select computer models only)
`❏ Universal Serial Bus (USB) v. 2.0
`
`Maintenance and Service Guide
`
`1–3
`
`
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`Product Description
`
`1.2 Resetting the Computer
`If the computer you are servicing has an unknown password,
`follow these steps to clear the password. These steps also
`clear CMOS:
`1. Prepare the computer for disassembly (refer to Section 5.3,
`“Preparing the Computer for Disassembly,” for more
`information).
`2. Remove the real-time clock (RTC) battery (refer to
`Section 5.16, “RTC Battery,” for more information).
`3. Wait approximately 5 minutes.
`4. Replace the RTC battery and reassemble the computer.
`5. Connect AC power to the computer. Do not reinsert any
`batteries at this time.
`6. Turn on the computer.
`All passwords and all CMOS settings have been cleared.
`
`1–4
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`Maintenance and Service Guide
`
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`Product Description
`
`1.3 Power Management
`The computer comes with power management features that
`extend battery operating time and conserve power. The
`computer supports the following power management features:
`■ Standby
`■ Hibernation
`■ Setting customization by the user
`■ Hotkeys for setting the level of performance
`■ Battery calibration
`■ Lid switch standby/resume
`■ Power/standby button
`■ Advanced Configuration and Power Management (ACPM)
`compliance
`
`Maintenance and Service Guide
`
`1–5
`
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`Product Description
`
`1.4 External Components
`The external components on the front of the computer are shown
`below and described in Table 1-1.
`
`Front Components
`
`1–6
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`Maintenance and Service Guide
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`Product Description
`
`Table 1-1
`Front Components
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`7
`
`Speakers (2)
`
`Power light
`
`Drive light
`
`Battery light
`
`Produce stereo sound.
`
`■ On: Computer is turned on.
`■ Blinking: Computer is in standby.
`■ Off: Computer is off.
`
`On or blinking: The internal hard drive or an
`optical drive is being accessed.
`
`■ Amber: The battery is charging.
`■ Green: The battery is fully charged.
`■ Off: The battery is discharging or not
`inserted.
`
`Display release latch
`
`Opens the computer.
`
`Audio-in
`(microphone) jack
`
`Connects an optional monaural (single
`sound channel) microphone.
`
`Audio-out
`(headphone) jack (2)
`
`Connect optional headphones or powered
`stereo speakers. Also connect the audio
`function of an audio/video device such as
`a television or VCR.
`
`Maintenance and Service Guide
`
`1–7
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`Product Description
`
`The external components on the right side of the computer are
`shown below and described in Table 1-2.
`
`Right-Side Components
`
`1–8
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`Maintenance and Service Guide
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`Product Description
`
`Table 1-2
`Right-Side Components
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`USB connectors (2)
`
`Connect an optional USB device.
`
`Digital Media Slot
`(select computer
`models only)
`
`1394 port
`(select computer
`models only)
`
`Digital Media
`Slot light
`(select computer
`models only)
`
`In Windows, supports digital cards.
`
`Connects an optional 1394a device such
`as a scanner, digital camera, or digital
`camcorder.
`
`On: A digital card is being accessed.
`
`Optical drive
`
`Supports an optical disc.
`
`S-Video-out jack
`(select computer
`models only)
`
`Connects an optional S-Video device, such
`as a television, VCR, camcorder, projector,
`or video capture card.
`
`Maintenance and Service Guide
`
`1–9
`
`
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`Product Description
`
`The external components on the rear and left side of the computer
`are shown below and described in Table 1-3.
`
`Rear and Left-Side Components
`
`1–10
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`Maintenance and Service Guide
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`Product Description
`
`Table 1-3
`Rear and Left-Side Components
`
`Item
`
`Component
`
`Function
`
`1
`
`Wireless light
`(select computer
`models only)
`
`On: An internal wireless device, such as
`a wireless LAN device and/or a Bluetooth
`device, is turned on.
`✎ To establish a wireless connection, a
`wireless network must already be set
`up.
`
`2
`
`Exhaust vent
`
`Provides airflow to cool internal
`components.
`
`Ä To prevent overheating, do not
`obstruct vents. Do not allow a hard
`surface, such as a printer, or a soft
`surface, such as pillows, thick rugs
`or clothing, to block airflow.
`
`3
`
`4
`
`5
`
`6
`
`7
`
`8
`
`9
`
`Power connector
`
`Connects an AC adapter cable.
`
`External monitor port
`
`Connects an optional VGA external monitor
`or projector.
`
`Expansion port 2
`
`Connects the computer to an optional
`expansion product or docking device.
`
`RJ-45 (network) jack
`
`Connects an optional network cable.
`
`RJ-11 (modem) jack
`
`Connects the modem cable.
`
`USB connector
`
`Connects an optional USB device.
`
`ExpressCard slot
`
`Supports an optional ExpressCard.
`
`10
`
`Security cable slot
`
`Attaches an optional security cable to the
`computer.
`
`Maintenance and Service Guide
`
`1–11
`
`
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`Product Description
`
`The keyboard components on the computer are shown below and
`described in Table 1-4.
`
`Keyboard Components
`
`1–12
`
`Maintenance and Service Guide
`
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`Product Description
`
`Table 1-4
`Keyboard Components
`
`Function
`
`Combines with other keys to perform
`system tasks. For example, pressing
`fn+f7 decreases screen brightness.
`
`Enables caps lock and turns on the
`caps lock light.
`
`Perform system and application tasks.
`When combined with the fn key, several
`keys and buttons perform additional tasks
`as hotkeys.
`
`Enables numeric lock, turns on the
`embedded numeric keypad, and turns
`on the num lock light.
`
`In Windows, can be used like the keys
`on an external numeric keypad.
`
`Move the cursor around the screen.
`
`In Windows, displays a shortcut menu
`for items beneath the pointer.
`
`In Windows, displays the Windows
`Start menu.
`
`Component
`fn key
`
`caps lock key
`
`f1 to f12 keys (12)
`
`num lock key
`
`Keypad keys (15)
`
`Arrow keys
`
`Windows
`applications key
`
`Windows logo key
`
`Item
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`7
`
`8
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`Maintenance and Service Guide
`
`1–13
`
`
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`Product Description
`
`The top components on the computer are shown below and
`described in Table 1-5.
`
`Top Components, Part 1
`
`Table 1-5
`Top Components, Part 1
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`Display switch
`
`Power button
`
`If the computer is closed while on, turns off
`the display.
`
`When the computer is
`■ Off, press to turn on the computer.
`■ On, briefly press to initiate Hibernation.
`■ In Standby, briefly press to resume
`from Standby.
`■ In Hibernation, briefly press to restore
`from Hibernation.
`
`1–14
`
`Maintenance and Service Guide
`
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`Product Description
`
`Table 1-5
`Top Components, Part 1 (Continued)
`
`Item
`
`Component
`
`Function
`
`3
`
`DVD button
`
`4
`
`Media button
`
`5
`
`6
`
`Previous/Rewind
`Button
`
`Play/Pause button
`
`When the computer is
`■ Off, opens QuickPlay DVD mode.
`■ On in Windows, opens the default
`Windows DVD application.
`■ On in QuickPlay music mode, opens
`QuickPlay DVD mode.
`■ On in QuickPlay DVD mode, displays
`the DVD setup menu.
`■ In Standby, resumes from Standby
`into Windows.
`■ In Hibernation, opens QuickPlay
`DVD mode.
`
`When the computer is
`■ Off, opens QuickPlay music mode.
`■ On in Windows, opens the default
`Windows music application.
`■ On in QuickPlay DVD mode, opens
`QuickPlay music mode.
`■ In Standby, resumes from Standby
`into Windows.
`■ In Hibernation, opens QuickPlay
`music mode.
`
`When a disc is in the optical drive:
`■ Press to play the previous track or
`chapter.
`■ Press fn+this button to rewind.
`
`When a disc is in the optical drive and is:
`■ Not playing, press to play the disc.
`■ Playing, press to pause the disc.
`
`Maintenance and Service Guide
`
`1–15
`
`
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`Product Description
`
`The top components on the computer are shown below and
`described in Table 1-6.
`
`Top Components, Part 2
`
`1–16
`
`Maintenance and Service Guide
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`
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`Product Description
`
`Table 1-6
`Top Components, Part 2
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`Next/Fast Forward
`button
`
`Stop button
`
`When a disc is in the optical drive:
`■ Press once to play the next track or
`chapter.
`■ Press fn+this button to fast forward.
`
`When a disc is in the optical drive, press
`to stop the current disc activity.
`
`Volume down button
`
`Decreases system volume.
`
`Volume mute button
`Mute light
`
`Mutes or restores volume.
`On: Volume is muted.
`
`Volume up button
`
`Increases system volume.
`
`Wireless button
`
`Enables/disables an internal wireless
`device.
`
`Maintenance and Service Guide
`
`1–17
`
`
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`Product Description
`
`The top components on the computer are shown below and
`described in Table 1-7.
`
`Top Components, Part 3
`
`1–18
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`Maintenance and Service Guide
`
`
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`Product Description
`
`Table 1-7
`Top Components, Part 3
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`7
`
`8
`
`9
`
`10
`
`11
`
`TouchPad
`
`TouchPad light
`
`Caps lock light
`
`Power/ button light
`
`Wireless light
`
`Num lock light
`
`Back button
`
`OK button
`
`TouchPad on/off
`button
`
`TouchPad vertical
`scroll region
`
`Left and right
`TouchPad buttons
`
`Moves the pointer.
`
`On: TouchPad is enabled.
`
`On: Caps lock is on.
`
`■ On: Computer is turned on.
`■ Blinking: Computer is in standby.
`■ Off: Computer is off.
`
`On: An internal wireless device, such as
`a wireless LAN device and/or a Bluetooth
`device, is turned on.
`✎ To establish a wireless connection, a
`wireless network must already be set
`up.
`
`On: Num lock or the internal keypad is on.
`
`■ In Windows, emulates the “back” function
`of the alt+left arrow command in the
`active application.
`■ In QuickPlay, moves up one directory
`level in an on-screen menu.
`
`Selects an item you have chosen on the
`screen.
`
`Enables/disables the TouchPad.
`
`Scrolls upward or downward.
`
`Function like the left and right buttons on an
`external mouse.
`
`Maintenance and Service Guide
`
`1–19
`
`
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`Product Description
`
`The external components on the bottom of the computer are
`shown below and described in Table 1-8.
`
`Bottom Components
`
`Table 1-8
`Bottom Components
`
`Item
`
`Component
`
`Function
`
`1
`
`2
`
`3
`
`Optical drive
`
`Supports an optical disc.
`
`Battery release latch
`
`Releases a battery from the battery bay.
`
`Battery bay
`
`Holds a battery
`
`1–20
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Product Description
`
`Table 1-8
`Bottom Components (Continued)
`
`Item
`
`Component
`
`Function
`
`4
`
`Exhaust vents (4)
`
`Provide airflow to cool internal
`components.
`
`Ä To prevent overheating, do not
`obstruct vents. Use the computer
`only on a flat, hard surface. Do
`not allow a hard surface, such as
`a printer, or a soft surface, such
`as pillows, thick rugs or clothing,
`to block airflow.
`
`Hard drive bay
`
`Holds the internal hard drive.
`
`Mini Card compartment
`
`Holds an optional Mini Card device.
`
`Ä To prevent an unresponsive
`system and the display of a
`warning message, install only a
`Mini Card device authorized for
`use in your computer by the
`governmental agency that
`regulates wireless devices in your
`country. If you install a device and
`then receive a warning message,
`remove the device to restore
`computer functionality. Then
`contact Customer Care.
`
`Contains 2 memory slots that support
`replaceable memory modules. The
`number of preinstalled memory
`modules varies by computer model.
`
`Contain the computer serial number
`and other applicable regulatory labels.
`
`Memory module
`compartment
`
`Label areas (2)
`
`5
`
`6
`
`7
`
`8
`
`Maintenance and Service Guide
`
`1–21
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Product Description
`
`1.5 Design Overview
`This section presents a design overview of key parts and features
`of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
`to identify replacement parts, and Chapter 5, “Removal and
`Replacement Procedures,” for disassembly steps.
`The system board provides the following device connections:
`■ Audio
`■ Display
`■ Fan
`■ Hard drive
`■ Intel Celeron M and Intel Core Duo and Core Solo processors
`■ Keyboard and TouchPad
`■ Memory module
`■ Mini Card modules
`■ PC Card
`
`Ä CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
`(3-inch) clearance on the left and right sides of the computer.
`
`The computer uses an electric fan for ventilation. The fan is
`controlled by a temperature sensor and is designed to turn on
`automatically when high temperature conditions exist. These
`conditions are affected by high external temperatures, system
`power consumption, power management/battery conservation
`configurations, battery fast charging, and software. Exhaust air is
`displaced through the ventilation grill located on the left side of
`the computer.
`
`1–22
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`2
`Troubleshooting
`
`Å WARNING: Only authorized technicians trained by HP should repair
`this equipment. All troubleshooting and repair procedures are detailed
`to allow only subassembly-/module-level repair. Because of the
`complexity of the individual boards and subassemblies, do not attempt
`to make repairs at the component level or modifications to any printed
`wiring board. Improper repairs can create a safety hazard. Any
`indication of component replacement or printed wiring board
`modification may void any warranty or exchange allowances.
`
`2.1 Computer Setup
`Computer Setup is a system information and customization utility
`that can be used even when the operating system is not working
`or will not load. This utility includes settings that are not
`available in Windows.
`
`Using Computer Setup
`
`Information and settings in Computer Setup are accessed from
`the File, Security, Diagnostics, or System Configuration menus:
`1. Turn on or restart the computer. Press f10 while the
`F10 = ROM-Based Setup message is displayed in
`the lower-left corner of the screen.
`❏ To change the language, use the cursor control keys
`to navigate to the System Configuration menu.
`❏ To view navigation information, press f1.
`❏ To return to the Computer Setup menu, press esc.
`
`Maintenance and Service Guide
`
`2–1
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`2. Select the File, Security, Diagnostics, or
`System Configuration menu.
`3. To close Computer Setup and restart the computer:
`❏ Select File > Save changes and exit, and then press enter.
`– or –
`❏ Select File > Ignore changes and exit, and then
`press enter.
`– or –
`❏ Select File > Restore defaults, and then press enter.
`4. When you are prompted to confirm your action, press f10.
`
`Selecting from the File Menu
`
`Table 2-1
`File Menu
`
`Select
`
`To Do This
`
`System Information
`
`■ View identification information about the
`computer, processor, memory and cache size,
`and system ROM.
`■ View BIOS revision, keyboard controller
`version, and battery serial number information.
`
`2–2
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Selecting from the Security Menu
`
`Table 2-2
`Security Menu
`
`Select
`
`To Do This
`
`Setup Password
`
`Enter, change, or delete an Setup password.
`
`Power-On Password
`
`Enter, change, or delete a power-on password.
`
`Password Options
`(Password options can
`be selected only when
`a power-on password
`has been set.)
`
`DriveLock Passwords
`
`Smart Card Security
`
`TPM Embedded Security
`
`System IDs
`
`Enable/disable
`■ Stringent security.
`■ Requirement of password on restart.
`
`Enable/disable DriveLock; change a DriveLock
`user or master password.
`✎ DriveLock Settings are accessible only
`when you enter Computer Setup by turning
`on (not restarting) the computer.
`
`Enable/disable smart card power-on support.
`✎ A setup password must be established to
`use this feature.
`
`Enable/disable
`■ Embedded security device state.
`■ Power-on authentication support.
`■ Automatic DriveLock support.
`
`Establish
`■ Notebook asset tracking number.
`■ Notebook ownership tags.
`
`Disk Sanitizer
`
`Establish fast, optimum, or custom settings for
`disk sanitizing.
`
`*Not applicable to SuperDisk LS-120 drives.
`
`Maintenance and Service Guide
`
`2–3
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Selecting from the Diagnostics Menu
`
`Table 2-3
`Diagnostics Menu
`
`Select
`
`To Do This
`
`HDD Self-Test Options
`
`Run a quick comprehensive self test on hard
`drives in the system that support the test features.
`
`Memory Check
`
`Run a quick comprehensive test on system
`memory on the following categories:
`■ Walking 0s
`■ Walking 1s
`■ High Address line testing
`■ Alternate Pattern testing
`
`2–4
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Selecting from the System
`Configuration Menu
`
`Select
`
`Language
`
`Boot Options
`
`Table 2-4
`System Configuration Menu
`
`To Do This
`
`Change the Computer Setup language.
`
`Enable/disable MultiBoot, which sets a startup
`sequence that can include most bootable devices
`and media in the system.
`
`Device Configurations
`
`Built-In Device Options
`
`Port Options
`
`Enable/disable
`■ Swap Fn/Ctrl keys.
`■ USB legacy support.
`■ BIOS DMA data transfers.
`■ Fan Always on while on AC Power.
`■ Data Execution Prevention.
`■ LAN Power save.
`
`Enable/disable
`■ Embedded WLAN Device Radio.
`■ Embedded Bluetooth Device Radio.
`■ LAN/WLAN Switching.
`■ Wake on LAN from Off.
`
`Enable/disable
`■ USB Port.
`■ 1394 Port.
`■ CardBus Slot.
`
`Maintenance and Service Guide
`
`2–5
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`2.2 Troubleshooting Flowcharts
`
`Table 2-5
`Troubleshooting Flowcharts Overview
`
`Flowchart Description
`
`2.1
`
`2.2
`
`2.3
`
`2.4
`
`2.5
`
`2.6
`
`2.7
`
`2.8
`
`2.9
`
`2.10
`
`2.11
`
`2.12
`
`2.13
`
`2.14
`
`2.15
`
`2.16
`
`2.17
`
`2.18
`
`2.19
`
`2.20
`
`2–6
`
`“Flowchart 2.1—Initial Troubleshooting”
`
`“Flowchart 2.2—No Power, Part 1”
`
`“Flowchart 2.3—No Power, Part 2”
`
`“Flowchart 2.4—No Power, Part 3”
`
`“Flowchart 2.5—No Power, Part 4”
`
`“Flowchart 2.6—No Video, Part 1”
`
`“Flowchart 2.7—No Video, Part 2”
`
`“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
`
`“Flowchart 2.9—No Operating System (OS) Loading”
`
`“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
`
`“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
`
`“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
`
`“Flowchart 2.13—No OS Loading, Diskette Drive”
`
`“Flowchart 2.14—No OS Loading, Optical Drive”
`
`“Flowchart 2.15—No Audio, Part 1”
`
`“Flowchart 2.16—No Audio, Part 2”
`
`“Flowchart 2.17—Nonfunctioning Device”
`
`“Flowchart 2.18—Nonfunctioning Keyboard”
`
`“Flowchart 2.19—Nonfunctioning Pointing Device”
`
`“Flowchart 2.20—No Network/Modem Connection”
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Flowchart 2.1—Initial Troubleshooting
`
`Troubleshooting
`
`Begin
`troubleshooting.
`
`Is there
`power?
`
`Beeps,
`LEDs, or error
`messages?
`
`Is there video?
`(no boot)
`
`Is the OS
`loading?
`
`Is there
`sound?
`
`N
`
`N
`
`N
`
`N
`
`N
`
`Y
`
`Y
`
`Y
`
`Y
`
`Y
`
`Go to
`“Flowchart
`2.2—No Power,
`Part 1.”
`
`Check
`LED board,
`speaker
`connections.
`
`Go to
`“Flowchart
`2.6—No Video,
`Part 1.”
`
`Go to
`“Flowchart
`2.9—No Operating
`System (OS)
`Loading.”
`
`Go to
`“Flowchart
`2.15—No Audio,
`Part 1.”
`
`N
`
`N
`
`N
`
`All drives
`working?
`
`Keyboard/
`pointing
`device
`working?
`
`Connecting
`to network
`or modem?
`
`End
`
`Y
`
`Y
`
`Y
`
`Go to
`“Flowchart
`2.17—Nonfunc-
`tioning Device.”
`
`Go to
`“Flowchart
`2.18—Nonfunc-
`tioning Keyboard”
`or “Flowchart
`2.19—Nonfunc-
`tioning Pointing
`Device.”
`
`Go to
`“Flowchart
`2.20—No
`Network/Modem
`Connection.”
`
`Maintenance and Service Guide
`
`2–7
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Flowchart 2.2—No Power, Part 1
`
`No power
`(power LED
`is off).
`
`Remove from
`docking device
`(if applicable).
`
`N
`
`N
`
`Y
`
`Power up
`on battery
`power?
`
`Power up
`on AC
`power?
`
`Power up in
`docking
`device?
`
`Y
`
`Y
`
`N
`
`Reset
` power.*
`
`Reset
` power.*
`
`Done
`
`1. Reset the power cables in the docking device
`and at the AC outlet.
`2. Be sure the AC power source is active.
`3. Be sure that the power strip is working.
`
`Done
`
`Y
`
`N
`
`Power up
`in docking
`device?
`
`Power up
`on battery
`power?
`
`N
`
`N
`
`Go to
`“Flowchart
`2.3—No Power,
`Part 2.”
`
`Power up
`on AC power?
`
`Go to
`“Flowchart
`2.4—No Power,
`Part 3.”
`
`Y
`
`Y
`
`*NOTES
`1. On select computer models, there is a
`separate reset button.
`2. On select computer models, the computer
`can be reset using the standby switch and
`either the lid switch or the main power
`switch.
`
`Go to
`“Flowchart
`2.8—Nonfunctioning
`Docking Device
`(if applicable).”
`
`2–8
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Flowchart 2.3—No Power, Part 2
`
`Troubleshooting
`
`Continued from
`“Flowchart
`2.2—No Power,
`Part 1.”
`
`Visually check for
`debris in battery
`socket and clean
`if necessary.
`
`Y
`
`Power on?
`
`Done
`
`N
`
`Y
`
`Check battery by
`recharging it,
`moving it to
`another computer,
`or replacing it.
`
`N
`
`Power on?
`
`Replace
`power supply
`(if applicable).
`
`N
`
`Done
`
`Power on?
`
`Go to
`“Flowchart
`2.4—No Power,
`Part 3.”
`
`Y
`
`Done
`
`Maintenance and Service Guide
`
`2–9
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Flowchart 2.4—No Power, Part 3
`
`Continued from
`“Flowchart
`2.3—No Power,
`Part 2.”
`
`Plug directly
`into AC outlet.
`
`Y
`
`Power LED
`on?
`
`Done
`
`Reseat AC adapter
`in computer and
`at power source.
`
`Power on?
`
`Power outlet
`active?
`
`Replace
`power cord.
`
`Y
`
`N
`
`Y
`
`Done
`
`Try different
`outlet.
`
`Power on?
`
`Done
`
`N
`
`N
`
`Y
`
`N
`
`External
`
`Internal or
`external AC
`adapter?
`
`Internal
`
`Go to
`“Flowchart
`2.5—No Power,
`Part 4.”
`
`N
`
`Y
`
`Replace external
`AC adapter.
`
`Power on?
`
`Done
`
`2–10
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Flowchart 2.5—No Power, Part 4
`
`Troubleshooting
`
`Continued from
`“Flowchart
`2.4—No Power,
`Part 3.”
`
`Y
`
`N
`
`Open
`computer.
`
`Loose or
`damaged
`parts?
`
`Close
`computer and
`retest.
`
`Power on?
`
`Done
`
`N
`
`Y
`
`Reseat loose
`components and
`boards and
`replace damaged
`items.
`
`Replace the following items (if applicable). Check
`computer operation after each replacement:
`1. Internal DC-DC converter*
`2. Internal AC adapter
`3. Processor board*
`4. System board*
`
`*NOTE: Replace these items as a set to prevent
`shorting out among components.
`
`Maintenance and Service Guide
`
`2–11
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Troubleshooting
`
`Flowchart 2.6—No Video, Part 1
`
`No video.
`
`Docking Device
`
`Stand-alone
`or docking
`device?
`
`Go to
`“Flowchart
`2.7—No Video,
`Part 2.”
`
`Stand-alone
`
`Internal or
`external
`display*?
`
`External
`
`Internal
`
`Adjust
`brightness.
`
`Y
`
`Adjust
`brightness.
`
`A
`
`N
`
`*NOTE: To change from internal to
`external display, use the hotkey
`combination.
`
`Y
`
`Video OK?
`
`Done
`
`Press lid
`switch to ensure
`operation.
`
`Y
`
`Video OK?
`
`Done
`
`Video OK?
`
`Done
`
`N
`
`Y
`
`Check for bent
`pins on cable.
`
`N
`
`Video OK?
`
`N
`Replace the following one at a time. Test after each replacement.
`1. Cable between computer and computer display (if applicable)
`2. Display
`3. System board
`
`Try
`another
`display.
`
`N
`
`Internal and
`external
`video OK?
`
`Y
`
`Replace
`system
`board.
`
`Done
`
`Done
`
`2–12
`
`Maintenance and Service Guide
`
`
`
`Downloaded from www.Manualslib.com manuals search engine
`
`Flowchart 2.7—No Video, Part 2
`
`Troubleshooting
`
`Continued from
`“Flowchart
`2.6—No Video,
`Part 1.”
`
`Remove
`computer from
`docking device,
`if connected.
`
`Adjust
`display
`brightness.
`
`N
`
`Video OK?
`
`Check brightness
`of external
`monitor.
`
`Y
`
`Go to “A” in
`“Flowchart
`2.6—No Video,
`Part 1.”
`
`Video OK?
`
`Done
`
`Check that computer is properly
`seated in docking device, for
`bent pins on cable, and for
`monitor connection.
`
`Y
`
`Video OK?
`
`Done
`
`Adjust external
`monitor display.
`
`N
`
`N
`
`Try another
`external
`monitor.
`
`Y
`
`Internal
`and external
`video OK?
`
`Go to
`“Flowchart
`2.8—Nonfunctioning
`Docking Device
`(if applicable).”
`
`Done
`
`Y
`
`N
`
`Maintenance and
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