(12) United States Patent
`Elliott et al.
`
`USOO6690654B2
`(10) Patent No.:
`US 6,690,654 B2
`(45) Date of Patent:
`*Feb. 10, 2004
`
`(54) METHOD AND SYSTEM FOR MULTI-MEDIA
`COLLABORATION BETWEEN REMOTE
`PARTIES
`
`(56)
`
`(75) Inventors: Isaac Elliott, Colorado Springs, CO
`(US); Rick Steele, Colorado Springs,
`CO (US); Jim Verlare, Woodland Park,
`CO (US)
`
`(*) Notice:
`
`(73) Assignee: MCI Communications Corporation,
`Washington, DC (US)
`s
`This patent issued on a continued pros-
`ecution application filed under 37 CFR
`1.53(d), and is subject to the twenty year
`s
`Jes
`y y
`patent term provisions of 35 U.S.C.
`154(a)(2).
`
`Subject to any disclaimer, the term of this
`patent is extended or adjusted under 35
`U.S.C. 154(b) by 0 days.
`
`(21) Appl. No.: 09/164,462
`(22) Filed:
`Oct. 1, 1998
`(65)
`Prior Publication Data
`
`EP
`EP
`EP
`
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`Primary Examiner Dang Ton
`(57)
`ABSTRACT
`A method of communicating with a plurality of remote
`parties allows for multi-media collaboration. A first party,
`which may be a call center, receives requests for acceSS from
`first and Second remote parties. Each of these remote parties
`is provided a computer program and a Session is initiated for
`each party. The first party can then independently commu
`nicate with the first and Second remote parties via the
`computer program.
`
`24 Claims, 2 Drawing Sheets
`
`Client
`Telephone
`
`
`
`"N
`
`Client
`Computer
`
`
`
`
`
`Agent
`Telephone
`
`Agent
`Computer
`
`{Cal Center
`
`a---
`Custoter
`Web Site
`
`
`
`itla
`Session
`Sever
`
`N
`
`all
`We
`Sever
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 001
`
`

`

`US 6,690,654 B2
`Page 2
`
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`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 002
`
`

`

`US 6,690,654 B2
`Page 3
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`
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`Lubich, Dr. Hannes P., “Videoconferencing For MAC and
`PC-Initial Experiences With CU-SEEME” Switch Jour
`nal, No. 1, 1995, pp. 4-9.
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 004
`
`

`

`US 6,690,654 B2
`Page 5
`
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`* cited by examiner
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 005
`
`

`

`U.S. Patent
`
`Feb. 10, 2004
`
`Sheet 1 of 2
`
`US 6,690,654 B2
`
`
`
`
`
`3O
`
`p
`
`internet
`
`Client
`Computer
`
`
`
`
`
`
`
`Agent
`Computer
`
`Cai Center
`
`Customer
`Web Site
`
`Web
`Server
`
`Session
`Server
`F.G. 1
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 006
`
`

`

`U.S. Patent
`
`Feb. 10, 2004
`
`Sheet 2 of 2
`
`US 6,690,654 B2
`
`2O2
`
`2O4.
`
`2O6
`
`2O8
`
`CLENT BROWSER
`ACCESSES WEB SERVER
`
`WEB SERVER
`DOWNLOADS PROGRAM
`TO CLIENT COMPUTER
`
`SESSION INITIATED
`N SESSION SERVER
`
`
`
`MULT-MEDIA
`COLLABORATION
`CAN PROCEED
`
`F.G. 2
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 007
`
`

`

`US 6,690,654 B2
`
`1
`METHOD AND SYSTEM FOR MULT-MEDIA
`COLLABORATION BETWEEN REMOTE
`PARTIES
`
`CROSS-REFERENCE TO RELATED
`APPLICATIONS
`U.S. patent application Ser. No. 08/751,023, filed Nov. 18,
`1996, now abandoned and U.S. patent application No.
`08/798,350, filed Feb. 10, 1997, now abandoned, are com
`monly assigned and are hereby incorporated by reference in
`their entirety.
`The following U.S. patents and commonly assigned
`patent applications are hereby incorporated herein by refer
`CCC.
`
`15
`
`U.S. Pat or
`Ser. No.
`
`08/751,023
`
`08/798,350
`
`Filing Date
`
`Issue Date
`
`Attorney
`Docket No.
`
`Nov. 18,
`1996
`Feb. 10,
`1997
`
`Jan. 6, 1998 VON-96-001 now U.S. Pat.
`No. 5,706,248
`WON-97-004 now abandoned
`
`25
`
`FIELD OF THE INVENTION
`This invention relates generally to computer networks and
`Specifically to a method and System for multi-media col
`laboration between remote parties.
`
`BACKGROUND OF THE INVENTION
`Since the use of the public Internet has become increas
`ingly popular as one of the World's premier Sources of
`communications, new and innovative technologies have
`been developed to tap into the Internet's vast resources. This
`new form of communication has Sprouted numerous tech
`nological innovations and Services that benefit both con
`Sumers and industry.
`Multi-media collaboration services allow two or more
`parties to exchange information in a conference Setting.
`These services can be readily provided over the Internet and
`include collaborative Web browsing, audio conferencing,
`Video conferencing, and application sharing. Many oppor
`tunities exist to provide enhanced customer Services, prod
`uct Support, technical Support, Sales Services, training, and
`other busineSS Services.
`
`35
`
`40
`
`45
`
`2
`customer information and assistance, on-line training and
`other collaborative browsing applications.
`The present invention provides a number of advantages
`over prior art systems and methods. The preferred embodi
`ment is a network-based Solution and uses shared resources
`(e.g., a Session server and a web server) for multiple
`customers. This is enabled, at least in part, by the present
`invention's methods for access, Security and billing. The
`System has advantages over the cited prior art which relies
`on dedicated customer premise equipment (CPE). The
`present invention also enables Services for one-to-many and
`many-to-many IP-based collaboration using, for example,
`URL push.
`The preferred embodiment of the present invention also
`enables control of URL push. A user decides which (if any)
`URL to push to a remote party. This feature of present
`invention also allows the user and the remote party to
`browse independently of each other. When the user decides
`to push the URL to the remote party, that URL is pushed and
`the remote party's browser goes to that URL site. But the
`remote party can then go elsewhere. The remote party can
`also disable the URL trigger, for example, by hitting the
`escape key or by closing the program that allows for
`collaboration.
`In the present invention, the user is allowed to pass
`control of URL push to the remote party. At that point either
`the user or the remote party (or only the remote party) can
`push URLs. The user can then take back control.
`BRIEF DESCRIPTION OF THE DRAWINGS
`The above features of the present invention will be more
`clearly understood from consideration of the following
`descriptions in connection with accompanying drawings in
`which:
`FIG. 1 is a block diagram of an exemplary System
`architecture; and
`FIG. 2 is a flowchart of one method of initiating a link
`between remote parties.
`DETAILED DESCRIPTION OF ILLUSTRATIVE
`EMBODIMENTS
`The making and use of the various embodiments are
`discussed below in detail. However, it should be appreciated
`that the present invention provides many applicable inven
`tive concepts which can be embodied in a wide variety of
`Specific contexts. The Specific embodiments discussed are
`merely illustrative of Specific ways to make and use the
`invention, and do not limit the Scope of the invention.
`This Detailed Description will first provide a broad over
`View of Some of the relevant points of the present invention.
`The system and some discussion of the elements will then be
`described with respect to FIG. 1. The preferred method of
`operation and Some examples will then be provided.
`To begin the Overview, one aspect of the present invention
`provides a communications System architecture which ulti
`lizes a Session Server and multi-media collaboration tech
`nology to provide collaborative Web browsing among mul
`tiple parties. The System can also provide other network
`based multi-media collaboration Services for call centers.
`The preferred embodiment uses shared network resources to
`provide multi-media collaboration Services for multiple cus
`tomers and overcomes many limitations found in the prior
`art.
`Multi-media collaboration refers to the use of more than
`one media stream (e.g.: Voice, fax, data, Video, etc.) used in
`
`50
`
`SUMMARY OF THE INVENTION
`The present invention provides a method and System for
`communicating with a plurality of remote parties. This
`method and System allows for multi-media collaboration. A
`first party, which may be an agent in a call center, receives
`requests for access from first and Second remote parties.
`55
`Each of these remote parties is provided access to a com
`puter program and a Session is initiated for each party. The
`first party can then independently communicate with the first
`and Second remote parties via the computer program.
`In another aspect, a method of communicating with a
`remote party begins with the initiation of a link over an
`internet, Such as the public Internet. While maintaining this
`link, a number of web sites may be viewed. Each of these
`web sites may be addressed by a unique URL (universal
`resource location). The viewing party can then selectively
`push the URL for some but not necessarily all of the viewed
`web sites to the remote party. This method is useful for
`
`60
`
`65
`
`Zoho Corp. and Zoho Corp. Pvt., Ltd.
`Exhibit 1007 – 008
`
`

`

`US 6,690,654 B2
`
`15
`
`25
`
`3
`collaboration with more than one party. There are many
`examples of multimedia collaboration. Some of these
`include FTP (file transfer protocol), e-mail, web browsing,
`chat, telephony, multi-party conferencing, audio-on
`demand, Video-on-demand, integrated messaging, Virtual
`private networks, and electronic commerce.
`The preferred embodiment is a network Solution that does
`not rely on customer premise equipment (CPE). Thus, a
`busineSS can provide collaboration Services to many differ
`ent customers and call centers. This preferred embodiment
`feature can be enabled by use of the present invention's
`Session access, Security, and/or billing techniques.
`The System and method of the present invention can also
`enable Services for one-to-many and many-to-many
`IP-based collaboration. For example, one agent can engage
`in a collaborative Web browsing session with several dif
`ferent clients, e.g., pushing URLS to each of the clients.
`Multiple agents can also be involved in a collaborative
`browsing Session with one or more clients.
`In one aspect, the present invention can also enable
`control of media sharing features, in that one party (e.g., a
`call center agent) can decide which media to share, and can
`also pass control of media Sharing to another party (e.g., a
`client).
`In another embodiment, the present invention enables
`control of media sharing features (URL push, for example),
`in that one party (e.g., a call center agent) can decide which
`media to share. In the preferred embodiment, URL push, and
`other media-sharing features, are controlled by Java applets
`that run on the agents and client's computers. These applets
`operate independently from the Web browser, and in a
`Separate window. In this embodiment, therefore, the agent
`and client can browse the Web independent of each other.
`When the agent decides to push a URL (universal resource
`location) to a client, that URL is pushed and the client's
`browser goes to the URL site. The client can then go
`elsewhere, or can even disable the URL trigger, e.g., by
`hitting the escape key on the Web browser window or
`closing the applet window.
`In addition, the Java applet that runs on the agent's
`computer allows the agent to pass control of URL push to the
`client and then take control back.
`Another feature of the preferred embodiment is historical
`tracking of URLs. This feature can be enabled by the Java
`applets that run on agents and clients computers. In this
`aspect, a list of URLS that have been pushed in a Session is
`maintained on the Session Server. Thus, any agent or client
`that is logged into a Session can Select a URL from this list
`and push it. URLs are but one example of media, and URL
`50
`push is but one example of a media-sharing feature provided
`by the present invention. The URLs which are pushed can be
`many forms, for example, any or all of data, graphics, Video,
`and audio can be pushed.
`The present invention can be better understood with
`reference to the drawings which will now be discussed in
`detail. FIG. 1 illustrates the network architecture 10 of the
`preferred embodiment of the present invention. The pre
`ferred embodiment uses shared network resourc