`
`
`
`
`UNITED STATES DEPARTMENT OF COMMERCE
`
`
`
`U 8162560
`
`United States Patent and Trademark Office
`
`
`
`September 30, 2021
`
`
`
`THIS IS TO CERTIFY THAT ANNEXED HERETO IS A TRUE COPY FROM
`
`THE RECORDSOF THIS OFFICE OF:
`
`U.S. PATENT: 10,708,727
`ISSUE DATE: July 07, 2020
`
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`By Authority of the
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`UnderSecretary of Commerce for Intellectual Property
`and Director of the United States Patent and Trademark Office=iH
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`
`Epic Games Ex. 1001
`Epic Games Ex. 1001
`Page 1
`Page 1
`
`

`

`a2) United States Patent
`US 10,708,727 B2
`do) Patent No.:
`Cheungetal.
`*Jul. 7, 2020
`(45) Date of Patent:
`
`US010708727B2
`
`(54)
`
`METHOD AND APPARATUS TO MANAGE
`MESSAGING PROVIDING DIFFERENT
`COMMUNICATION MODES USING ONE
`IDENTIFIER AND NOT REQUIRING TO
`DISCLOSE CONTACT INFORMATION
`
`(7)
`
`Applicant: IpVenture, Inc., San Jose, CA (US)
`
`(72)
`
`Inventors: Kwok Wai Cheung, Tai Po (HK);
`Peter P. Tong, Mountain View, CA
`(US); C. Douglass Thomas, Saratoga,
`CA (US)
`
`(73)
`
`Assignee:
`
`IpVenture, Inc., San Jose, CA (US)
`
`(*)
`
`Notice:
`
`Subject to any disclaimer, the term ofthis
`patent is extended or adjusted under 35
`U.S.C. 154(b) by 0 days.
`
`This patent is subject to a terminal dis-
`claimer.
`
`(21)
`
`Appl. No.: 16/556,205
`
`(22)
`
`Filed:
`
`Aug. 29, 2019
`Prior Publication Data
`
`3/4365 (2013.01), HO4W 4/12 (2013.01);
`HO4W 4/16 (2013.01); HO4M 2201/60
`(2013.01);
`
`(Continued)
`(58) Field of Classification Search
`CPC vieccsccescrsenseecees HO4M 1/2473; HO4L 51/32
`USPC avvessees, 455/435.3, 446, 512, 432.1, 411, 518,
`455/520
`See application file for complete search history.
`
`(56)
`
`References Cited
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`
`U.S. PATENT DOCUMENTS
`
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`(Continued)
`FOREIGN PATENT DOCUMENTS
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`Office Action for U.S. Appl. No. 12/798,995, dated Apr. 11, 2011.
`(Continued)
`
`Primary Examiner — Kiet M Doan
`
`(57)
`
`ABSTRACT
`
`A computer-implemented system and method to manage the
`ae
`-
`3
`communication of a user are disclosed. In one embodiment,
`whena persontries to electronically convey a messageto the
`user, the statusof the user, the identity of the person, and the
`urgency of the message can be identified. The accesspriority
`of the person can be determined based on the person’s
`identity. Then,
`the message can be managed using one or
`more rules and in viewofthe status of the user, the access
`priority of the person and the urgency of the message.
`
`(65)
`
`(63)
`
`(51)
`
`(52)
`
`US 2019/0387371 Al
`
`Dee. 19, 2019
`
`Related U.S. Application Data
`
`Continuation of application No. 15/704,181, filed on
`Sep. 14, 2017, now Pat. No. 10,492,038, which is a
`(Continued)
`
`(2009.01)
`(2012.01)
`(2006.01)
`(2009.01)
`(2009.01)
`
`Int. CL
`HOAW 4/14
`G06Q 10/10
`HOAM 3/436
`HOAW 4/16
`TIO4W 4/12
`U.S. CL
`CPC wee HO4W 4/14 (2013.01); G06Q@ 10/10
`(2013.01); HO4M 3/436 (2013.01); H04M
`17 Claims, 9 Drawing Sheets
`
`Default
`
`
`Voice mail Voice mail
`
`
`
`
`Email Rejcel
`
`
`
` 3 Home phone Voice mail
`
`4
`Mobile SMS/paver frommobile phone orPDA
`Email
`5
`Home/office SMS (to offi
`‘hore PC}
`Cmail
` Voice
`
`
`ce mali without notification
`
`fice fax
`
`Reject
`
`to
`
`
`
`Epic Games Ex. 1001
`Epic Games Ex. 1001
`Page 2
`Page 2
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`

`

`US 10,708,727 B2
`
`Page 2
`
`continuation of application No. 15/469,440,filed. on
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`continuation of application No. 11/452,115, filed on
`Jun. 12, 2006, now Pat. No. 7,729,688, which is a
`continuation-in-part of application No. 11/006,343,
`filed on Dec. 7, 2004, now Pat. No. 7,116,976.
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`Related U.S. Application Data
`
`0)
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`on Jun. 10, 2005.
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`
`Epic Games Ex. 1001
`Epic Games Ex. 1001
`Page 3
`Page 3
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`

`

`US 10,708,727 B2
`Page 3
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`Instruments”, Sonim Press Release, Dec. 2, 2002, pp. 1-2.
`Symbian Lid., “Symbian OS Version 7.0: Functional description”,
`Revision 1.5. Feb. 2003, pp. 1-24,
`Symbian Ltd., “Symbian OS Version 7.0s: Functional description”,
`Revision 2.1, Jun. 2003, pp. 1-29.
`Symbian Ltd., “Technology: Creating Symbian OS phones”, http://
`www.symbian.com/technology/create-symb-OS-phoneshtml, down-
`loaded Nov. 5, 2003, p. 1-8.
`
`Symbian Ltd., “Technology: Whyis a different operating system
`needed”, http://www.symbian.com/technology/why-diff-os.html, down-
`loaded Nov. 5, 2003, pp. 1-5.
`Using AIM on Windows—Video IM,https://web.archive.org/web/
`2005030723 1707/http:/www.aim.com/help_faq/using/win/video_im.
`
`adp?aolp=, downloaded Aug. 9, 2019. 2 pgs.
`Using AIM on Windows—Matr. 8, 2005, https://web.archive.org/
`web/20050308012857/hilp://www.aim.com/help_faq/using/win/
`aimtalk.adp’?aolp=, downloaded Aug. 9, 2019, 2 pgs.
`Using AIM on Windows—Mar. 5, 2005, https://web.archive.org/
`web/20050305095328/hitp:/www.aim.com:80/help_faq/using/win/
`instant message.adp?aolp=. downloaded Aug. 9, 2019, 2 pgs.
`Verizon Wireless, “TXT messaging”, hup://www.vLlext.com/cuslomer_
`site/jsp/messaginglo.jsp, downloaded Oct. 2, 2003, p. 1.
`W3C, Voice Extensible Markup Language (VoiceXML) Version
`2.0, W3C, www.w3.org. Feb. 20, 2003.
`Yahoo!Messenger, “Yahoo!Messenger Talk for Free!”, http://
`messenger.yahoo.com/messengerhelp/voicechat.html, downloaded.
`Oct, 2, 2003, pp. 1-2.
`“Yahoo! Messenger,” https://web.archive.org/web/20050601012258/
`http:/messenger.yahoo.com, downloaded Aug. 6, 2019,
`1 pg.
`“Yahoo! Messenger,” https://web.archive.org/web/20050601042101/
`http://messenger.yahoo.com/newtoim.php, downloaded Aug.9, 2019,
`3
`pgs.
`Yahoo! Help All-New Messenger 6.0,” https://web.archive.org/
`web/20040806142252/http://help.yahoo.convhelp/us/messenger/win/
`abuse/abuse-02.html, downloaded Aug. 9, 2019, 2 pgs.
`
`Epic Games Ex. 1001
`Epic Games Ex. 1001
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`

`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 1 of 9
`
`US 10,708,727 B2
`
`
`Default
` | Motte phone Voice mail
`
`
`Voice mail
`| Oliice phone
`
`i Home phone
`Voice mail
`
`i Motile SMS/pager from mobile phone or PDA
`
`Home/office SMS(to office/home PC)
`Email
`/ Mo!bile Online chat Go mobile phone or PDA)
`
`Voice mail
`|| Voice mail with instant notification to mobile devices of the user
`| Voice mail without notification to mobile devices
`| Office fax
`
`FIGURE1
`
`
`
`Contac
`
`Kinship famuly members, love ones
`
`ContactClass?
`
`Relatives and friends
`
`Subordinates
`
`
`Voice mail "Tiome Online chat (Net Meeting,AOL, ICO etc.}
`Business acquaintan Ces
`
`
`
`ContactClass10 Userdefined
`
`FIGURE2
`
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`

`

`MyBusyState2 |+
`
` | MyBusyState4-$
`
`UrgClass7-8
`
`| All
`
`FIGURE3
`
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`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 2 of 9
`
`US 10,708,727 B2
`
`importani matier requiring quick attention
`
`Lite threatening — soterrupt al any time and occasion
`
`Urgent confirmed meeting reminder - interruption
`
`allowed
`
`Urgent matter requiring 1
`
`@ attention
`
`UreClass
`
`Uretlass2
`
`UrgClass3
`
`UreClass4
`
`UreClass5
`
`UreClass6
`
`Regular work related matter
` Casual contact
`
`
`Cold cails from unknown person
`UreClass?
`
`User defined UreClassé
`
`FIGURE 3
`
`Important meeting
`MyBusyState!
`+
`
`Resting
`
`Ordinary mecting
`
`Available
`
`Sleeping
`
`MyBusySiate3|
`
`MyBusyStated
`
`MyBusyStates |
`
`User defined
`MyBusyStates|
`sieaaaaoeoeocCCRHeeeeSTEERSeESE
`
`FIGURE4
`
`
`
`ContactClass
`
`ContactClass2
`
`| UrgClass
`
`| MyBusyState
`
`| ICMallowed
`
`| MyBusyState2-3
`
`

`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 3 of 9
`
`US 10,708,727 B2
`
`S100
`
`~
`— 106
`
`~\
`
`NX
`
`O) > \
`
`0 0
`0 0
`Es
`/
`
`C
`
`.
`
`102
`
`\
`
`\
`
`\
`
`NX
`
`\
`
`\
`
`NETWORK
`
`\
`
`| \
`¢
`104
`
`?
`
`C fn2 oO
`
`\
`
`\
`oo)ome)
`
`PS102
`
`FIG. 6
`
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`Page 8
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`

`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 4 of 9
`
`US 10,708,727 B2
`
`Ga ™
`
`202
`
`INCOMING
`VOICE
`CALL
`
`?
`
`YES
`
`NO
`
`206
`2
`
`YES
`
`?
`
`Cw 212
`
`AUDIO
`MESSAGE
`
`YES
`
`NO
`
`NY 216
`
`YES
`
`NO
`
`NS 220
`
`YES
`
`NO
`
`ANSWER THE
`INCOMING VOICE
`CALL
`
`ENGAGE IN
`VOICE CALL
`
`YES
`
`
`
`
`
`
`
`?
`
`AUDIO MESSAGE
`TO CALLER
`
` OBTAIN AND SEND
`TO CALLER
`
`218
`
`OBTAIN AND SEND
`TEXT MESSAGE
`
`222
`é
`DIRECT TO
`VOICE MAIL
`
`|.
`
`~ 224
`
`
`
`FIG. 7
`
`DROP THEINCOMING
`VOICE CALL
`
`Cena)
`
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`

`

`U.S. Patent
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`Jul. 7, 2020
`
`Sheet 5 of 9
`
`US 10,708,727 B2
`
`S 300
`
`ANSWER THE INCOMING VOICE CALL
`
`“~~ 302
`
`PRESENT ONE OR MORE PREDETERMINED
`AUDIO MESSAGES
`
`
`
`
`PREDET.
`
`AUDIO
`MESSAGE
`SELECTED
`
`
`
`
`
`
`
`
`
`?
`
`CUSTOM
`AUDIO
`MESSAGE
`
`REQUESTED
`?
`
`PLAY SELECTED AUDIO
`
`MESSAGE FOR CALLER
`
`RECORD CUSTOM AUDIO
`MESSAGE
`
`ss 89
`~
`
`PLAY CUSTOM AUDIO
`MESSAGE FOR CALLER
`
`7~ 314
`
`
`
`CLOSE THE INCOMING VOICE CALL
`
`P
`
`
`
`FIG. 8
`
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`

`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 6 of 9
`
`US 10,708,727 B2
`
`S 400
`
`DROP THE INCOMING VOICE CALL
`
`DISPLAY ONE OR MORE PREDETERMINED
`TEXT MESSAGES
`
`
`
`
`PREDET.
`
`TEXT
`MESSAGE
`SELECTED
`
`?
`
`CUSTOM
`
`TEXT
`
`MESSAGE
`REQUESTED
`?
`
`TRANSMIT SELECTED
`TEXT MESSAGE
`TO CALLER
`
`
`
`
`
` ENTER CUSTOM
`
`TEXT MESSAGE
`
`“412
`
`TRANSMIT CUSTOM
`TEXT MESSAGE
`TO CALLER
`
`FIG. 9
`
`~~ 414
`
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`

`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 7 of 9
`
`US 10,708,727 B2
`
`INCOMING
`VOICE
`CALL
`
`
`
`ANSWER THE
`INCOMING VOICE
`\, 502
`
`CALL
`
`
`
`YES
`
`214
`?
`OBTAIN AND SEND
`AUDIO MESSAGE
`
`Lf 500
`
`
`
`
`
`
`HEAD-SET
`ACTIVE
`?
`
`ENGAGE IN
`VOICE CALL
`
`TO CALLER
`
`
`DISPLAY
`PRESENT
`?
`
`OBTAIN AND SEND
`TEXT MESSAGE
`TO CALLER
`
`DIRECT TO
`
`VOICE MAIL DROP THE INCOMING
`
`
`VOICE CALL
`
`FIG. 10
`
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`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 8 of 9
`
`US 10,708,727 B2
`
`
`
`
`
`
`AUDIO
`OR TEXT
`PRESENTATION
`
`?
`
`DISPLAY THE INCOMING
`TEXT MESSAGE
`
`CONVERT THE INCOMING TEXT
`MESSAGE TO AN AUDIO MESSAGE
`
`PLAY THE AUDIO MESSAGE
`
`
`
`
`
`606 ‘~
`
`608 ~~
`
`FIG. 11
`
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`

`U.S. Patent
`
`Jul. 7, 2020
`
`Sheet 9 of 9
`
`US 10,708,727 B2
`
`S 700
`
`702 tf
`
`
` REPLY
`
`MESSAGE
`
`TO BE
`
`SENT
`
`
`
`?
`
`
`
`DISPLAY TEXT
`
`ENTRY SCREEN
`
`
`
`AUDIO
`
`
`OR TEXT
`
`TEXT
`
`
`MESSAGE
`
`MESSAGE
`
`TO BE
`ENTERED
`
`FORMED
`
`
`
`
`
`
`
`AUDIO
`
`MESSAGE
`RECORDED
`
`CONVERT THE AUDIO MESSAGE
`TO A TEXT MESSAGE
`
`TRANSMIT THE TEXT MESSAGE
`OVER A WIRELESS NETWORK
`
`FIG. 12
`
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`

`This application is a continuation of U.S. patent applica-
`
`tion Ser. No. 15/704,181, filed Sep. 14, 2017, and entitled
`
`
`
`
`“METHOD AND APPARATUS TO MANAGE MESSAG-
`ING PROVIDING DIFFERENT OPTIONS OF COMMU-
`NICATION DEPENDING ON ONE IDENTIFIER AND
`
`NOT REQUIRING TO DISCLOSE CONTACT INFOR-
`MATION,” which is hereby incorporated herein by refer-
`ence, which application is a continuation of U.S. patent
`application Ser. No. 15/469,440, filed Mar. 24, 2017, now
`US. Pat. No. 10,142,810, and entitled “A NETWORD-
`BASED PORTAL TO MANAGE, COMMUNICATION,”,
`
`which is hereby incorporated herein by reference, which
`application is a continuation of U.S. patent application Ser.
`No. 14/922,344, filed Oct. 26, 2015, now U.S. Pat. No.
`9,736,664, and entitled “SYSTEMS AND PROCESSES TO
`
`MANAGE MULTIPLE
`MODES OF COMMUNICA-:
`TION,” which is hereby incorporated herein by reference,
`which application is a continuation of U.S. patent applica-
`tion Ser. No. 14/272,632,filed May 8, 2014, now U.S. Pat.
`No. 9,204,268, and entitled “SYSTEMS ANT) PROCESSES
`TO MANAGE MULTIPLE MODES OF COMMUNICA-
`TION,” which is hereby incorporated herein by reference,
`whichapplication is a continuation of U.S. patent applica-
`tion Ser. No. 12/798,995, filed Apr. 14, 2010, nowU.S. Pat.
`
`No. 8.744,407, and entitled “SYSTEMS AND PROCESSES
`TO MANAGE MULTIPLE MODES OF COMMUNICA-
`TION,” which is hereby incorporated herein by reference,
`whichapplication is a continuation of U.S. patent applica-
`tion Ser. No. 11/452,115, filed Jun. 12, 2006, now U.S. Pat.
`
`No. 7,729,688, and entitled “SYSTEMS AND PROCESSES
`TO MANAGE MULTIPLE MODES OF COMMUNICA-
`TION”, which is hereby incorporated herein by reference,
`which application is a continuation-in-part application of
`US. patent application Ser. No. 11/006,343, filed Dec. 7,
`2004, now U.S. Pat. No. 7,116,976, and entitled “ADAPT-
`ABLE COMMUNICATION TECHNIQUES FOR ELEC-
`‘TRONIC DEVICES,” whichis hereby incorporated herein
`byreference, which claims priority to U.S. Provisional
`Patent Application No. 60/527,565,
`filed Dec. 8, 2003,
`
`entitled
`“ADAPTABLE COMMUNICATION TECH-
`NIQUES FOR ELECTRONIC DEVICES,” and which is
`hereby incorporated herein by reference.
`This application, by way of U.S. patent application Ser.
`No. 11/452,115, also claims priority to U.S. Provisional
`Patent Application No. 60/689,686, filed Jun. 10, 2005,
`entitled “SYSTEMS AND PROCESSES ‘TO MANAGE 5
`MULTIPLE MODES OF COMMUNICATION,”and which
`
`US 10,708,727 B2
`
`1
`METHOD AND APPARATUS TO MANAGE
`MESSAGING PROVIDING DIFFERENT
`COMMUNICATION MODES USING ONE
`IDENTIFIER AND NOT REQUIRING TO
`DISCLOSE CONTACT INFORMATION
`
`
`
`CROSS-REFERENCE TO RELATED
`
`
`APPLICATIONS
`
`= 0
`
`a wn
`
`y3
`
`35
`
`5
`
`60
`
`2
`than one phone number and multiple clectronic mail
`addresses. There are people we like to communicate with,
`and there are those we prefer to avoid. Managing informa-
`tion from all such different modes can be quite time con-
`suming.
`It should be apparent from the foregoing that thereis still
`a need to help manage the numerous modes of communi-
`cation.
`
`
`
`SUMMARY OF THE INVENTION
`
`Different embodiments of a computer-implemented sys-
`tem and method to manage the communication of a user are
`disclosed. A persontries to electronically convey a message
`to the user. In one embodiment, the status of the user is
`identified; the identity ofthe personis identified; the urgency
`of the messageis identified; the access priority of the person
`is determined based on the person’s identity; and a process
`is set to manage the message using one or more rules, and
`in view of the status of the user, the access priority of the
`person and the urgency of the message.
`Based on different embodiments. the status of the user
`depends onthe current activity or location ofthe user, or the
`current time. The status of the user can also be defined by the
`user. Similarly, the access priority of the person can be
`defined bythe user, or is set depending on the user’s reaction
`towards a prior message [romthe person. Also, the urgency
`of the message is set by the person.
`The process can depend on the mode of communication of
`the message. For example, the mode of communication can
`include a mobile phone, an office phone, a home phone, a
`
`
`mobile SMS, a pager from a mobile phone or PDA, a
`
`
`home/office SMS, mobile online chat, home online chat, a
`voice mail with/without instant notification, an office fax, a
`home fax, a mobile email, and an email.
`In one embodiment,
`the user
`receives the message
`through a handheld device, such as a cellular phone. In
`another embodiment, the messageis electronically conveyed
`based on Internet protocol through a website.
`In one embodiment, though the process allowsthe user to
`receive the message, the person is not aware of the contact
`informationofthe user. For example, the person is not aware
`of the phone numberofthe cellular phonethat the user used
`to talk to the person. This prevents the person from directly
`accessing the user wilhoul going through an intermediate
`control, such as a website. Similarly, the user does not have
`to be aware of the contact information of the person.
`In another embodiment, the defined access priority of the
`person is stored at a website, allowing the website to access
`such information without asking for the user’s permission.
`In one embodiment, the defined access priority is stored in
`a private database under the user’s control.
`In one embodiment, text messages could be received in an
`audio manner, and audio messages could be sent as text
`messages.
`Other aspects and advantagesofthe present invention will
`become apparent from the following detailed description,
`which, when taken in conjunction with the accompanying
`drawings, illustrates by way of example the principles ofthe
`invention.
`
`BRIEF DESCRIPTION OF THE DRAWINGS
`
`
`
`FIG. 1 shows a number of intelligent communication
`modes according to one embodimentof the invention.
`FIG. 2 shows a number of contact classes according, to
`one embodiment of the invention.
`
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`
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`
`
`
`
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`is hereby incorporated herein by reference.
`
`
`
`BACKGROUND OF THE INVENTION
`
`For many years, other than mails from post offices, we
`typically only received information from afar throughtele-
`phones. However, in the past few years, ways that others can
`send us information have increased significantly. Just to list
`a fewdifferent modes of communication, we can be reached
`from standard desk phones,
`fax, cell phones, electronic
`mails, and instant messages. In addition, we can have more
`
`

`

`US 10,708,727 B2
`
`3
`FIG. 3 shows a number of urgencyclasses according to
`one embodiment of the invention.
`FIG. 4 shows a numberofstatuses of a user according to
`one embodiment of the invention.
`FIG. 5 shows one embodiment of an example of an
`Access Priority Database according to one embodiment of
`the invention.
`FIG. 6 is a communication system according to one
`embodiment of the invention.
`FIG. 7 is a flow diagram ofa personal call response
`process according to one embodiment of the invention.
`FIG. 8 is a flow diagram of an audio message response
`process according to one embodiment of the invention.
`FIG. 9 is a flow diagram of a text message response
`process according to one embodiment of the invention.
`FIG. 10 is a flow diagram of an automated call response
`process according to one embodiment of the invention.
`FIG. 11 is a flow diagram of a message presentation
`process according to one embodiment ofthe invention.
`[IG. 12 is a flow diagram of a message presentation
`process according to one embodiment of the invention.
`Same numerals in FIGS. 1-12 are assigned to similar
`elementsinall the figures. Embodimentsof the inventionare
`discussed below with reference to FIGS. 1-12. [lowever,
`i]a
`those skilled in the art will readily appreciate that
`the 2
`detailed description given herein with respect to these fig-
`ures is for explanatory purposes as the invention extends
`beyond these limited embodiments.
`
`°
`
`y3
`
`
`
`
`
`
`DETAILED DESCRIPTION OF THE
`INVENTION
`
`30
`
`One embodiment of the invention can automatically
`remove unwanted communications. Certain communica-
`tions are relatively easy to determine to be unwanted, such
`as marketing cold calls and wrong number calls. Other
`communications may be moredifficult. They can depend not
`just on the sources of the communication, but also the
`conditionsor status of the receiver (a user) of the commu-
`nication. ‘he status can be related to the user’s current
`activity and/or location. For example, when the user is on a
`train going to work,
`the user probably does not mind
`chatting with his grandchild. However, if the user is having
`his yearly review meeting with his boss, the user probably
`would prefer to avoid the call from his grandchild, unless it
`is an emergency. Based on the embodiment, communica-
`tions from sources the user wants to postpone receiving can
`be automatically diverted.
`In one embodiment, the user can get appropriate notifi-
`communication 5
`cation on the source of the incoming
`request. Theattributes of the notification can depend on the
`urgency of the communication and/or the status of the user.
`
`
`The user mayreceive informationfromdifferent modes of
`communication. For example,
`the user can have mobile
`phones, fixed lines at home or office, emails, SMS, and 5
`faxes, with their different numbers and/or addresses. One
`embodiment can help the user efficiently manage informa-
`tion from the different modes. ‘lhe user only has to remem-
`ber one specific address from one mode of communication.
`Through that address, the user can receive communications
`from all modes of communication, independent of where the
`user is, or the type of hardware the user has. This allows the
`user to efficiently maintain his communication from the
`numerous modes