Dell™ Latitude™ XT
`
`Quick Reference Guide
`
`Model PP12S
`
`w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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`Notes, Notices, and Cautions
` NOTE: A NOTE indicates important information that helps you make better use of
`your computer.
`
` NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
`and tells you how to avoid the problem.
`
` CAUTION: A CAUTION indicates a potential for property damage, personal injury,
`or death.
`
`____________________
`
`Information in this document is subject to change without notice.
`© 2007 Dell Inc. All rights reserved.
`
`Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
`forbidden.
`
`Trademarks used in this text: Dell, the DELL logo, Wi-Fi Catcher, ExpressCharge, and Latitude are
`trademarks of Dell Inc.; Microsoft, Windows, and Windows Vista are either trademarks or registered
`trademarks of Microsoft Corporation in the United States and/or other countries.
`
`Other trademarks and trade names may be used in this document to refer to either the entities claiming
`the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
`trade names other than its own.
`
`Model PP12S
`
`December 2007
`
`P/N UN688
`
`Rev. A01
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`Contents
`
`Resources . . . . . . . . . . . . . . . . . . . . . . . . . 5
`Finding Information . . . . . . . . . . . . . . . . . . 5
`Setting Up Your Computer . . . . . . . . . . . . .
` 12
`
`About Your Tablet-PC . . . . . . . . . . . . . . . . . .
`Front View . . . . . . . . . . . . . . . . . . . . .
`Left Side View . . . . . . . . . . . . . . . . . . .
`Right Side View . . . . . . . . . . . . . . . . . .
`Back View . . . . . . . . . . . . . . . . . . . . .
`Bottom View . . . . . . . . . . . . . . . . . . . .
`Pen View . . . . . . . . . . . . . . . . . . . . . .
`
`Using a Battery . . . . . . . . . . . . . . . . . . . . .
`Battery Performance . . . . . . . . . . . . . . . .
`Checking the Battery Charge . . . . . . . . . . .
`Charging the Battery . . . . . . . . . . . . . . . .
`Removing the Battery . . . . . . . . . . . . . . .
`Storing a Battery . . . . . . . . . . . . . . . . . .
`
`Troubleshooting . . . . . . . . . . . . . . . . . . . . .
`Lockups and Software Problems . . . . . . . . .
`Dell Diagnostics . . . . . . . . . . . . . . . . . .
`
` 12
` 13
` 14
` 15
` 15
` 16
` 17
`
` 17
` 18
` 19
` 21
` 22
` 23
`
` 23
` 23
` 25
`
`Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
`
` 31
`
`Contents
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`Resources
`
`Finding Information
`
` NOTE: Some features or media may be optional and may not ship with your Tablet-
`PC. Some features or media may not be available in certain countries.
`
` NOTE: Additional information may ship with your Tablet-PC.
`
` NOTE: You must use the optical drive in the D/Bay or the optional media base to
`access the Driver’s and Utilities media.
`
`What Are You Looking For?
`
`Find It Here
`
`(cid:127) A diagnostic program for my Tablet-PC
`
`(cid:127) Drivers for my Tablet-PC
`
`(cid:127) My device documentation
`
`Drivers and Utilities Media
`NOTE: The Drivers and Utilities media may
`be optional and may not ship with your
`Tablet-PC.
`
`Quick Reference Guide
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Notebook System Software (NSS)
`
`Documentation and drivers are already
`installed on your Tablet-PC. You can use
`the Drivers and Utilities media to reinstall
`drivers (see “Reinstalling Drivers and
`Utilities” in your User’s Guide) or to run
`the Dell Diagnostics (see "Dell
`Diagnostics" on page 25).
`
`Readme files may be included on your
`media to provide last-minute updates
`about technical changes to your Tablet-
`PC or advanced technical-reference
`material for technicians or experienced
`users.
`
`NOTE: Drivers and documentation updates
`can be found at support.dell.com.
`
`(cid:127) How to remove and replace parts
`
`Dell™ Latitude™ XT User’s Guide
`
`(cid:127) Specifications
`
`Microsoft Windows XP and Windows
`
`(cid:127) How to configure system settings
`
`(cid:127) How to troubleshoot and solve problems
`
`Vista™ Help and Support Center
`1 Click Start
` (or Start in Windows
`XP)→ Help and Support→ Dell User
`and System Guides→ System Guides.
`2 Click the User’s Guide for your
`computer.
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Warranty information
`
`Dell™ Product Information Guide
`
`(cid:127) Terms and Conditions (U.S. only)
`
`(cid:127) Safety instructions
`
`(cid:127) Regulatory information
`
`(cid:127) Ergonomics information
`
`(cid:127) End-User License Agreement
`
`(cid:127) How to set up my Tablet-PC
`
`Quick Reference Card
`
`(cid:127) Summary of your Tablet-PC features
`
`(cid:127) Available accessories for your Tablet-PC
`
`Quick Reference Guide
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Service Tag and Express Service Code
`(cid:127) Microsoft® Windows® License Label
`
`Service Tag and Microsoft Windows
`License
`NOTE: Your Tablet-PC’s Service Tag label is
`located on the bottom of your Tablet-PC
`near the memory and mini-card cover (see
`"Bottom View" on page 16).
`NOTE: You can also find your Service Tag
`information through the System Setup
`program. See “System Setup Screens” in
`your User’s Guide.
`
`Your Tablet-PC’s Service Tag contains
`both a Service Tag number and an Express
`Service Code.
`
`(cid:127) Use the Service Tag to identify your
`Tablet-PC when you use
`support.dell.com or contact support.
`
`(cid:127) Enter the Express Service Code to direct
`your call when contacting support.
`
`NOTE: Your Tablet-PC’s Microsoft®
`Windows® License label is located under
`the main battery in the battery bay of your
`Tablet-PC (see "Removing the Battery" on
`page 22).
`
`(cid:127) Use the product key on the license label
`if you need to reinstall your operating
`system.
`NOTE: As an increased security measure,
`the newly designed Microsoft Windows
`License incorporates a missing portion or
`“hole” to discourage removal of the label.
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Solutions — Troubleshooting hints and
`tips, articles from technicians, and
`online courses, frequently asked
`questions
`
`(cid:127) Community — Online discussion with
`other Dell customers
`
`(cid:127) Upgrades — Upgrade information for
`components, such as memory, the hard
`drive, and the operating system
`
`(cid:127) Customer Care — Contact information,
`service call and order status, warranty,
`and repair information
`
`(cid:127) Service and Support — Service call
`status and support history, service
`contract, online discussions with
`technical support
`
`(cid:127) Dell Technical Update Service —
`Proactive e-mail notification of software
`and hardware updates for my Tablet-PC
`
`(cid:127) Reference — Tablet-PC documentation,
`details on my Tablet-PC configuration,
`product specifications, and white papers
`
`(cid:127) Downloads — Certified drivers, patches,
`and software updates
`
`(cid:127) Notebook System Software (NSS) — If
`you reinstall the operating system for
`your Tablet-PC, you should also reinstall
`the NSS utility. NSS provides critical
`updates for your operating system and
`support for processors, optical drives,
`USB devices, and so on. NSS is necessary
`for correct operation of your Dell Tablet-
`PC. The software automatically detects
`your Tablet-PC and operating system,
`and installs the updates appropriate for
`your configuration.
`
`Dell Support Website — support.dell.com
`NOTE: Select your region or business
`segment to view the appropriate support
`site.
`
`To download Notebook System Software:
`1 Go to support.dell.com and click
`Drivers & Downloads.
`2 Enter your Service Tag or Product Type
`and Product Model, and click Go.
`3 Scroll to System and Configuration
`Utilities→ Dell Notebook System
`Software and click Download Now.
`4 Select Drivers & Downloads and
`click Go.
`NOTE: The support.dell.com user interface
`may vary depending on your selections.
`
`Quick Reference Guide
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Software upgrades and troubleshooting
`hints — Frequently asked questions, hot
`topics, and general health of your
`computing environment
`
`(cid:127) How to find information about your
`Tablet-PC and its components
`
`(cid:127) How to connect to the Internet
`
`(cid:127) How to add user accounts for different
`people
`
`(cid:127) How to transfer files and settings from
`another Tablet-PC
`
`(cid:127) How to use Microsoft Windows Vista™
`and Windows XP
`
`(cid:127) How to work with programs and files
`
`(cid:127) How to personalize my desktop
`
`Dell Support Utility
`
`The Dell Support Utility is an automated
`upgrade and notification system installed
`on your Tablet-PC. This support provides
`real-time health scans of your computing
`environment, software updates, and
`relevant self-support information. Access
`the Dell Support Utility from the
`icon in the Windows Notification area. For
`more information, see “Dell Support
`Utility” in your User’s Guide.
`Windows Welcome Center
`
`The Windows Welcome Center
`automatically appears when you use the
`Tablet-PC for the first time. You can
`choose to have it appear every time you
`start your Tablet-PC, or turn it off. Once
`turned off, to access the Welcome Center:
` →
`Windows Vista — Click Start
`Welcome Center.
`Windows XP — Click Start→ Help and
`Support→Welcome to Tablet PC.
`
`Windows Help and Support
` (or Start in Windows
`1 Click Start
`XP) → Help and Support.
`2 In Search Help, type a word or phrase that
`describes your problem, and then press
`<Enter> or click the magnifying glass.
`3 Click the topic that describes your
`problem.
`4 Follow the instructions on the screen.
`
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`What Are You Looking For?
`
`Find It Here
`
`(cid:127) Information on tablet features and
`functionality, network activity, the Power
`Management Wizard, hotkeys, and
`other items controlled by Dell QuickSet
`
`(cid:127) How to reinstall my operating system
`
`Dell QuickSet Help
`
`To view Dell QuickSet Help, press the
`QuickSet tablet settings button (see "Front
`View" on page 13), or right-click the
`QuickSet icon in the Microsoft®
`Windows® Notification area, and select
`Help. The Windows Notification area is
`located in the lower-right corner of your
`screen.
`Operating System Media
`
`The operating system is already installed
`on your Tablet-PC. To reinstall your
`operating system, use the Operating
`System media. See “Using the Operating
`System Media” in your User’s Guide.
`
`After you reinstall your operating system,
`use the Drivers and Utilities media to
`reinstall drivers for the devices that came
`with your Tablet-PC.
`
`Your operating system product key is on
`the Microsoft® Windows® License Label
`located in your Tablet-PC’s main battery
`bay (see "Removing the Battery" on
`page 22).
`NOTE: The color of your media varies
`based on the operating system you ordered.
`
`Quick Reference Guide
`
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`Setting Up Your Computer
`
` CAUTION: Before you begin any of the procedures in this section, follow the
`safety instructions in the Product Information Guide.
`1 Unpack the accessories box.
`2 Set aside the contents of the accessories box, which you will need to
`complete the setup of your computer.
`
`The accessories box also contains user documentation and any software or
`additional hardware (such as PC Cards, drives, or batteries) that you have
`ordered.
`3 Connect the AC adapter to the AC adapter connector on the computer
`and to the electrical outlet.
`
` 4 Open the computer display and press the power button to turn on the
`computer (see "Front View" on page 13).
` NOTE: It is recommended that you turn on and shut down your computer at least
`once before you install any cards or connect the computer to a docking device or
`other external device, such as a printer.
`
`About Your Tablet-PC
` NOTICE: To avoid damaging your display, ensure that your Tablet-PC is in notebook
`mode and that the display is closed when you travel.
`
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`Front View
`
`1
`
`2
`
`18
`
`17
`
`16
`
`15
`
`14
`13
`
`12
`
`11
`
`10
`
`9
`
`8
`
`3
`
`4
`
`5
`
`6
`
`7
`
`1
`3
`
`grip
`ambient light sensor (with Dual-bulb
`CCFL LCD option only)
`digital array microphone
`5
`touch pad
`7
`track stick buttons
`9
`track stick
`11
`digital array microphone
`13
`15 Windows® security button
`17 QuickSet tablet settings button
`
`2
`4
`
`6
`8
`10
`12
`14
`16
`18
`
`display
`device status lights
`
`biometric reader
`touch pad buttons
`keyboard
`rotating hinge
`power button
`screen rotate button
`e-mail application shortcut button
`
`Quick Reference Guide
`
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`Left Side View
`
`1
`
`32
`
`4
`
`5
`
`6
`
`7
`
`1
`3
`
`5
`7
`
`pen indicator LED
`external wireless WAN antenna
`NOTE: The external antenna is only
`provided with WWAN cards and is
`not included in the standard system
`configuration. The system comes
`with a plug that needs to be removed
`prior to installing the antenna and
`WWAN card.
`USB connector
`speaker
`
`2
`4
`
`pen
`IEEE 1394 connector
`
`6
`
`air vent
`
`14
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`Right Side View
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`7
`
`8
`
`1
`3
`5
`7
`
`wireless radio on/off switch
`USB connector
`Secure Digital (SD) card slot
`microphone connector
`
`2
`4
`6
`8
`
`Wi-Fi Catcher™ button
`ExpressCard slot
`headphones connector
`security cable slot
`
`Back View
`
`1
`
`2
`
`3
`
`4
`
`5
`
`6
`
`7
`
`8
`
`9
`
`1
`3
`5
`7
`9
`
`AC adapter connector
`tablet back button
`network connector
`rotating hinge
`pen tether slot
`
`2
`4
`6
`8
`
`video connector
`scroll control button
`powered USB connector
`tablet grip
`
`Quick Reference Guide
`
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`Bottom View
`
`1
`
`2
`
`3
`
`4
`
`5 6
`
`8
`
`7
`
`1
`3
`5
`7
`
`2
`air vent
`memory module and mini-card cover 4
`battery-bay latch releases (2)
`6
`battery charge gauge/health gauge
`8
`
`docking-device connector
`fan vent
`main battery
`battery bay (beneath main battery)
`
` NOTE: Your Tablet-PC’s Microsoft® Windows® License label is located under the
`main battery in the battery bay of your Tablet-PC (see "Removing the Battery" on
`page 22).
`
` CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
`vents. Do not store your Tablet-PC in a low-airflow environment, such as a closed
`briefcase, while it is running. Restricting the airflow can damage the Tablet-PC or
`cause a fire. The Tablet-PC turns on the fan when the Tablet-PC gets hot. Fan noise
`is normal and does not indicate a problem with the fan or the Tablet-PC.
`
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`Pen View
`
`2
`
`3
`
`1
`
`1
`3
`
`pen tether slots
`erase pen button
`
`2
`
`right-click pen button
`
`Using a Battery
` CAUTION: Using an incompatible battery may increase the risk of fire or
`explosion. Replace the battery only with a compatible battery purchased from
`Dell. The battery is designed to work with your Dell computer. Do not use a battery
`from other computers with your computer.
`
` CAUTION: Do not dispose of batteries with household waste. When your battery
`no longer holds a charge, call your local waste disposal or environmental agency
`for advice on disposing of a lithium-ion battery. See “Battery Disposal” in the
`Product Information Guide.
`
` CAUTION: Misuse of the battery may increase the risk of fire or chemical burn.
`Do not puncture, incinerate, disassemble, or expose the battery to temperatures
`above 65°C (149°F). Keep the battery away from children. Handle damaged or
`leaking batteries with extreme care. Damaged batteries may leak and cause
`personal injury or equipment damage.
`
`Quick Reference Guide
`
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`Battery Performance
`
` NOTE: For information about the Dell warranty for your computer, see the Product
`Information Guide or separate paper warranty document that shipped with your
`computer.
`
`For optimal computer performance and to help preserve BIOS settings,
`operate your Dell™ Tablet-PC with the main battery installed at all times.
`One battery is supplied as standard equipment in the battery bay.
` NOTE: Because the battery may not be fully charged, use the AC adapter to
`connect your new computer to an electrical outlet the first time you use the
`computer. For best results, operate the computer with the AC adapter until the
`battery is fully charged. To view battery charge status, check the Power Meter in
`Power Options (see “Accessing Power Options Properties” in your User’s Guide.)
`
` NOTE: Battery operating time varies depending on operating conditions.
`
` NOTE: It is recommended that you connect your computer to an electrical outlet
`when writing to a CD or DVD.
`
`Operating time on battery power is significantly reduced when you perform
`operations including, but not limited to, the following:
`
`(cid:127) Using optical drives.
`
`(cid:127) Using wireless communications devices, PC Cards, Express Cards, media
`memory cards, or USB devices.
`
`(cid:127) Using high-brightness display settings, 3D screen savers, or other power-
`intensive programs such as complex 3D graphics applications.
`
`(cid:127) Running the computer in maximum performance mode. See “Configuring
`Power Management Settings” in your User’s Guide for information about
`accessing Windows Power Options Properties or Dell QuickSet, which you
`can use to configure power management settings.
`
`You can check the battery charge before you insert the battery into the
`computer. You can also set power management options to alert you when the
`battery charge is low.
`
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`Checking the Battery Charge
`
`The following features provide information on the battery charge:
`
`(cid:127) Dell QuickSet Battery Meter
`(cid:127) Microsoft Windows Power Meter window and Power icon (
` in Windows XP)
`Windows Vista and
`(cid:127) Battery charge gauge and health gauge
`
` in
`
`(cid:127) Low-battery warning
`
`Dell™ QuickSet Battery Meter
`
`If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet
`Battery Meter. The Battery Meter displays status, battery health, charge level,
`and charge completion time for the battery in your computer.
`
`For more information about QuickSet, right-click the QuickSet icon in the
`taskbar, and click Help.
`
`Charge Gauge
`
`By using the charge gauge on the battery, you can check:
`
`(cid:127) Battery charge (check by pressing and releasing the status button)
`
`(cid:127) Battery health (check by pressing and holding the status button)
`
`The battery operating time is largely determined by the number of times it is
`charged. After hundreds of charge and discharge cycles, batteries lose some
`charge capacity—or battery health. That is, a battery can show a status of
`“charged” but maintain a reduced charge capacity (health).
`
`Check the Battery Charge
`To check the battery charge, press and release the status button on the battery
`charge gauge to illuminate the charge-level lights. Each light represents
`approximately 20 percent of the total battery charge. For example, if the
`battery has 80 percent of its charge remaining, four of the lights are on. If no
`lights appear, the battery has no charge.
`
`Quick Reference Guide
`
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`Check the Battery Health
`
` NOTE: You can check battery health in one of two ways: by using the charge gauge
`on the battery as described below or by using the Battery Meter in Dell QuickSet.
`For information about QuickSet, right-click the icon in the taskbar, and click Help.
`To check the battery health using the charge gauge, press and hold the status
`button on the battery charge gauge for at least 3 seconds. If no lights appear,
`the battery is in good condition, and more than 80 percent of its original
`charge capacity remains. Each light represents an incremental degradation. If
`five lights appear, less than 60 percent of the charge capacity remains, and you
`should consider replacing the battery. See "Using a Battery" on page 17 for
`more information about the battery operating time.
`
`Low-Battery Warning
`
` NOTICE: To avoid losing or corrupting data, save your work immediately after a
`low-battery warning, then connect the computer to an electrical outlet. If the
`battery runs completely out of power, hibernate mode begins automatically.
`
`A pop-up window warns you when the battery charge is approximately
`90 percent depleted. If two batteries are installed, the low-battery warning
`means that the combined charge of both batteries is approximately
`90 percent depleted. The computer enters hibernate mode when the battery
`charge is at a critically low level.
`You can change the settings for the battery alarms in QuickSet or the Power
`Options Properties window. See “Configuring Power Management Settings”
`in your User’s Guide for information about accessing QuickSet or the Power
`Options Properties window.
`To manually enter hibernate mode in Windows Vista, click the Windows
`Vista Start button
`, and move your mouse over the right triangle beside
`the Lock icon to open the Power Options Properties window, and then click
`Hibernate.
`To manually enter hibernate mode in Windows XP, you must first enable
`Hibernate mode.
`
`To enable Hibernate mode:
`1 Click Start→ Control Panel→ Performance and Maintenance→ Power
`Options.
`2 Click the Hibernate tab.
`
`20
`
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`3 Select Enable hibernation.
`4 Click Apply and OK.
`To enter Hibernate mode:
`1 Type the <Ctrl><Alt><Del> key sequence.
`2 Select Shut Down→ Hibernate.
`If you have set you set the power management options to Hibernate in the
`Power Options Properties window or the QuickSet Power Management
`Wizard, you may also use one of the following methods to enter hibernate
`mode:
`
`(cid:127) Press the power button.
`
`(cid:127) Close the display.
`
`(cid:127) Press <Fn><Esc>.
` NOTE: Some PC Cards or Express Cards may not operate correctly after the
`computer exits hibernate mode. Remove and reinsert the card, or simply restart
`(reboot) your computer.
`
`To exit hibernate mode, press the power button. The computer may take a
`short time to exit hibernate mode. You cannot make the computer exit
`hibernate mode by pressing a key or touching the touch pad or track stick. For
`more information on hibernate mode, see the documentation that came with
`your operating system.
`
`Charging the Battery
`
`When you connect the computer to an electrical outlet or install a battery
`while the computer is connected to an electrical outlet, the computer checks
`the battery charge and temperature. If necessary, the AC adapter then charges
`the battery and maintains the battery charge.
` NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC
`adapter charges a completely discharged battery to 80 percent in about 1 hour and
`to 100 percent in approximately 2 hours. Charge time is longer with the computer
`turned on. You can leave the battery in the computer for as long as you like. The
`battery’s internal circuitry prevents the battery from overcharging.
`
`If the battery is hot from being used in your computer or being in a hot
`environment, the battery may not charge when you connect the computer to
`an electrical outlet.
`
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` light flashes alternately
`The battery is too hot to start charging if the
`green and orange. Disconnect the computer from the electrical outlet and
`allow the computer and the battery to cool to room temperature. Then
`connect the computer to an electrical outlet to continue charging the battery.
`
`For information about resolving problems with a battery, see “Power
`Problems” in your User’s Guide.
`
`Removing the Battery
`
` CAUTION: Using an incompatible battery may increase the risk of fire or
`explosion. Replace the battery only with a compatible battery purchased from
`Dell. The battery is designed to work with your Dell™ computer. Do not use a
`battery from other computers with your computer.
`
` CAUTION: Before performing these procedures, turn off the computer, disconnect
`the AC adapter from the electrical outlet and the computer, disconnect the modem
`from the wall connector and computer, and remove any other external cables from
`the computer.
`
` NOTICE: You must remove all external cables from the computer to avoid possible
`connector damage.
`
` NOTICE: If you choose to replace the battery with the computer in standby mode,
`you have up to 1 minute to complete the battery replacement before the computer
`shuts down and loses any unsaved data.
`
`To remove the battery:
`1
`
`If the computer is connected to a docking device (docked), undock it. See
`the documentation that came with your docking device for instructions.
`2 Ensure that the computer is turned off or hibernated in a power
`management mode.
`3 Slide the battery-bay latch release on the bottom of the computer, and
`then remove the battery from the bay.
`
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`To replace the battery, follow the removal procedure in reverse order.
`
`Storing a Battery
`
`Remove the battery when you store your computer for an extended period of
`time. A battery discharges during prolonged storage. After a long storage
`period, fully recharge the battery (see "Charging the Battery" on page 21)
`before you use it.
`
`Troubleshooting
`
`Lockups and Software Problems
`
` CAUTION: Before you begin any of the procedures in this section, follow the
`safety instructions in the Product Information Guide.
`
`The Tablet-PC does not start up
`E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E TA B L E T-PC A N D
`T O T H E E L E C T R I C A L O U T L E T
`
`The Tablet-PC stops responding
`
` NOTICE: You may lose data if you are unable to perform an operating system
`shutdown.
`
`Quick Reference Guide
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`TU R N T H E TA B L E T-PC O F F — If you are unable to get a response by pressing a
`key on your keyboard or touching your display with the pen or your finger,
`press and hold the power button for at least 8 to 10 seconds (until the Tablet-
`PC turns off), and then restart your Tablet-PC.
`
`A program stops responding
`E N D T H E P R O G R A M —
`1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
`2 Click the Applications tab.
`3 Click to select the program that is no longer responding.
`4 Click End Task.
`
`A program crashes repeatedly
`
` NOTE: Most software includes installation instructions in its documentation, or on
`a CD or DVD.
`C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
`reinstall the program.
`
`A program is designed for an earlier Windows operating system
`R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility
`Wizard configures a program so that it runs in an environment similar to
`previous versions of Windows.
`
`Windows Vista
`
`1 Click Start → Control Panel→ Programs→ Use an older program with
`this version of Windows.
`
`2
`
`In the welcome screen, click Next.
`3 Follow the instructions on the screen.
`
`Windows XP
`
`1 Click Start→ Help and Support→ Fixing a problem→ Application and
`software problems.
`2 Click Run Software that Worked with previous versions.
`
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`3
`
`In the welcome screen, click Next.
`4 Follow the instructions on the screen.
`
`A solid blue screen appears
`TU R N T H E TA B L E T-PC O F F — If you are unable to get a response by pressing a
`key on your keyboard or touching your display with the pen or your finger,
`press and hold the power button for at least 8 to 10 seconds (until the Tablet-
`PC turns off), and then restart your Tablet-PC.
`
`Other software problems
`C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
`M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
`
`(cid:127) Ensure that the program is compatible with the operating system installed
`on your Tablet-PC.
`
`(cid:127) Ensure that your Tablet-PC meets the minimum hardware requirements
`needed to run the software. See the software documentation for
`information.
`
`(cid:127) Ensure that the program is installed and configured properly.
`
`(cid:127) Verify that the device drivers do not conflict with the program.
`
`(cid:127) If necessary, uninstall and then reinstall the program.
`B A C K U P Y O U R F I L E S I M M E D I A T E L Y
`U S E A V I R U S- S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E, CD S, O R DVD S
`S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R TA B L E T-
`PC T H R O U G H T H E S T A R T M E N U
`
`Dell Diagnostics
`
` CAUTION: Before you begin any of the procedures in this section, follow the
`safety instructions in the Product Information Guide.
`
` NOTICE: The Dell Diagnostics works only on Dell™ computers.
`
` NOTE: You must use the optical drive in the D/Bay or the optional media base to
`access the Driver’s and Utilities media.
`
`Quick Reference Guide
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`When to Use the Dell Diagnostics
`
`If you experience a problem with your Tablet-PC, perform the checks in
`Lockups and Software Problems (see "Lockups and Software Problems" on
`page 23), and run the Dell Diagnostics before you contact Dell for technical
`assistance.
`
`It is recommended that you print these procedures before you begin.
`See “Using the System Setup Program” in your User’s Guide to review your
`Tablet-PC’s configuration information, and ensure that the device that you
`want to test displays in the system setup program and is active.
`Start the Dell Diagnostics from your hard drive or from the Drivers and
`Utilities media.
` NOTE: The Drivers and Utilities media is optional and may not ship with your
`Tablet-PC.
`
`Starting the Dell Diagnostics From Your Hard Drive
`
`The Dell Diagnostics is located on a hidden diagnostic utility partition on
`your hard drive.
` NOTE: If your Tablet-PC does not display a screen image, contact Dell (see
`“Contacting Dell” in your User’s Guide).
`
` NOTE: If the Tablet-PC is connected to a docking device (docked), undock it. See
`“Undocking Your Tablet-PC From the Media Base” and “Undocking Your Tablet-PC
`From the Battery Slice” in your User’s Guide for instructions if applicable.
`1 Ensure that the Tablet-PC is connected to an electrical outlet that is
`known to be working properly.
`2 Turn on (or restart) your Tablet-PC.
`3 Start the Dell Diagnostics in one of the following two ways:
` NOTE: If you wait too long and the operating system logo appears, continue
`to wait until you see the Microsoft® Windows® desktop; then, shut down your
`Tablet-PC and try again.
`
`– When the DELL™ logo appears, press <F12> immediately. Select
`Diagnostics from the boot menu and press <Enter>.
` NOTE: Before attempting the following option, the Tablet-PC must be
`powered down completely.
`
`–
`
`Press and hold the <Fn> key while powering the Tablet-PC on.
`
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`The Tablet-PC runs the Pre-boot System Assessment (PSA), a series of
`initial tests of your system board, keyboard, display, memory, hard drive, etc.
`
`(cid:127) During the assessment, answer any questions that appear.
`
`(cid:127)
`
`If failures are detected during the Pre-boot System