Nicole Nestel [nicole©nicolenestel.com]
`Nicole Nestel <nicole©nicolenestel.com> [nicole@nicolenestel.com]
`6/2/2004 6:16:30 PM
`Milton Diaz [mdiaz@bbitv.com]; Kim Wall [kimberlywall@yahoo.com]
`BBiTV - "Community Classified" Product Functionality
`
`Message
`
`From:
`on behalf of
`Sent:
`To:
`Subject:
`
`Hi Everyone,
`
`As we look at the web application prototype, I believe that there are a couple of areas of functionality
`that need to be expanded on.
`1. A process by which the user can delete or cancel their ad early. (this should be free)
`2. A process by which the user can change something in an existing ad. (this should be a paid service)
`3. Renewal - An ad nears the end of its appointed time, and the user is able to buy additional time,
`without going through the editorial process. (This should be a paid service, based on the same rate
`schedule as the original ad)
`
`My initial thought is to make these two services accessible only from inside the user account, ie
`according to the web flow charts, this would be two additional menu items on Screen Two underneath the
`My Account header. Ideally - one would be able to click on the ad in the ad history -- preview it and be
`able to create a change, a deletion, or a renewal from a detail ad history page. An option that required
`a service charge would automatically route to the shopping cart before completing the editorial cycle. 1
`do not know whether we will be able to incorporate that functionality in the initial build, that may need
`to be phase 2.
`
`manual) solution might look like the following.
`to customer service/editorial . It would require the
`
`Alternatively, a less development-intensive (more
`1. The deletion link would kick off an email form
`code for the specific ad order to be included.
`The user would click a menu item under "My Account"
`2. The change or modification would be a flat fee.
`fill out a form which required the ad order number and then "purchase" the change.
`3. Renewal - The user would click a menu item under "my Account" fill out a form which
`order number and then "purchase" one of several options based on duration.
`
`required the
`
`ad
`
`What does everyone think about the need for these
`completely unnecessary?
`
`pieces of functionality? Critical? Nice to have?
`
`Thanks,
`Nicole
`
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