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`http://www.nuance.com/about/customers.htm
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`19 captures
`5 Dec 1998 - 19 Oct 2002
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`Nuance Customers - Natural language speech recognition systems from Nuance Communications
`JAN APR FEB
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`21
`1998 1999 2001
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`👤 ⍰ ❎
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`f 🐦
`▾ About this capture
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`Nuance
`Communications
`
`corporate_info.gif
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`
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`Nuance Contact Nuance
`
`
`No Other Speech Recognition
`Company Has As Many Deployments
`as Nuance Communications
`
`
`Nuance Communications is leading the industry in the deployment of natural
`language speech recognition systems for V-Commerce and communications
`transactions. Nuance customers have deployed systems for applications as
`diverse as stock trading, travel reservations, personal assistants, telephone
`banking and call routing . All Nuance deployments share the benefits of high
`accuracy speech recognition and an easy to use interface that provides fast
`and efficient service.
`
`Nuance customers are industry leaders who demand quality solutions. The
`list below shows how some of Nuance's customers are using speech
`recognition to improve service while saving money.
`Fidelity Investments
`American Airlines
`General Magic
`UPS
`Webley
`Charles Schwab & Co.
`Lloyds TSB Bank
`Sears
`Bell Atlantic
`Odeon Cinemas
`Toronto Dominion Greenline
`via World Network
`
`Fidelity Investments
`
`Fidelity, the largest mutual fund company in the United States and a leading
`provider of financial services, uses Nuance’s natural language speech
`recognition for their FAST(SM) --Fidelity Automated Service Telephone. The
`revolutionary system enables customers to trade equities, options and
`mutual funds and manage their accounts using natural, everyday speech. In
`addition, customers are able to review account balances and holdings, obtain
`quotes on stocks, options, market indexes and mutual funds, set up
`personalized quote lists, and review orders. The system is designed to
`handle an average of 250,000 calls per day with capacity of three to four
`times that for peak volume days. The brokerage giant also uses Nuance
`speech software for its FundsNet and Touch-Tone Express systems to
`automate quotes and account management.
`General Magic
`
`Hear a Real Audio recording of this system.
`Note, you must already have the Real Audio player installed
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`Nuance's natural language speech recognition engine enables the user
`http://www.nuance.com/about/customers.htm
`interface for the advanced voice-enabled personal assistant known as
`Portico. The service, which is available through authorized Portico resellers,
`19 captures
`offers a glimpse into the future of communications by offering voice dialing,
`5 Dec 1998 - 19 Oct 2002
`unified messaging and personal information management capabilities.
`Portico also offers personalized content including stock quotes and news.
`The service is a prime example of a V-Commerce system, providing
`accessible over both the telephone and the Web.
`Webley
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`Nuance Customers - Natural language speech recognition systems from Nuance Communications
`JAN APR FEB
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`21
`1998 1999 2001
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`👤 ⍰ ❎
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`This Chicago-area company uses Nuance technology for a personal
`assistant with a distinctly British twist. Webley features the voice of a British
`butler and offers voice dialing, unified messaging, personal number and
`conference calling services. Nuance 6, which replaced technology from
`another speech vendor, has enabled Webley to substantially increase its
`customer base.
`via World Network
`
`A subsidiary of Andersen Consulting, Via provides outsourced travel services
`to airlines and large corporations with internal travel agencies. Nuance's
`high-accuracy speech recognition engine is used by Via for completing and
`modifying reservations over the telephone using everyday, conversational
`language. This V-Commerce application is accessible over both the Web and
`telephone, and critical business information, such as corporate travel rules, is
`shared across devices. The company's Via Voice product is currently being
`used internally by Andersen Consulting and is being rolled out by a large
`North American airline.
`Odeon Cinemas
`
`Odeon Cinemas, the largest movie theater chain in the United Kingdom,
`uses a Nuance-based system for the Odeon Cinemas Film Line, a single,
`easy-to-remember number that connects callers with any of Odeon's London
`area cinemas. The system, a first for the entertainment industry lets callers
`simply speak the name of the theater and then routes them directly to that
`theater's box office. In the future, Odeon plans to add the capability for
`customers to book tickets for any Odeon theater using natural voice
`commands.
`Charles Schwab & Co.
`
`Schwab, the largest discount brokerage in the U.S., has been in national
`deployment with Nuance software since 1996. Schwab's systems allow
`their customers to obtain stock and option quotes, and to trade mutual
`funds, using their voice instead of a touch-tone keypad. The Schwab
`system handles over 50,000 calls every day and 4 million quotes per
`month. The system has proven very cost-effective for Schwab by reducing
`the percentage of calls on which agents need to provide quotes. It also
`improves customer service by greatly simplifying the process of obtaining
`quotes and trading funds.
`Toronto Dominion Green Line
`
`Hear a Real Audio recording of this system.
`Note, you must already have the Real Audio player installed
`
`Canada's largest discount brokerage lets its customers get quotes
`on both US and Canadian exchange securities 24 hours a day. The
`Nuance system provides an efficient alternative to a cumbersome touch-
`tone interface. Green Line's call center is operating more cost-effectively
`and with a higher degree of customer service thanks to Nuance.
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`American Airlines
`http://www.nuance.com/about/customers.htm
`
`19 captures
`Hear a Real Audio recording of this system.
`Note, you must already have the Real Audio player installed
`5 Dec 1998 - 19 Oct 2002
`
`Nuance Customers - Natural language speech recognition systems from Nuance Communications
`JAN APR FEB
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`Go
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`21
`1998 1999 2001
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`👤 ⍰ ❎
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`f 🐦
`▾ About this capture
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`American Airlines uses Nuance's speech recognition engine for
`its frequent flyer program. Callers to the Executive Platinum desk say their
`AAdvantage™ number to a Nuance system before they are connected to
`an agent. Using CTI technology, the agent is then given the callers name
`and information before they are connected, speeding the call and ensuring
`high levels of customer service for American's best customers. American
`has announced plans to deploy additional applications, including flight
`information, using Nuance technology.
`UPS
`
`Hear a Real Audio recording of this system.
`Note, you must already have the Real Audio player installed
`
`UPS uses Nuance speech recognition software to enable their
`customers to track their packages using their voice. The tracking number,
`an eleven or eighteen digit alphanumeric string, couldn't be automated with
`a touch tone keypad. The alternative -- using customer service agents to
`handle up to 190,000 calls a day -- was prohibitively expensive. Nuance
`was able to automate this task completely, saving UPS over $2.00 per call.
`Sears, Roebuck, & Co.
`
`Hear a Real Audio recording of this system.
`Note, you must already have the Real Audio player installed
`
`A Nuance system enabled Sears to consolidate and re-deploy
`nearly 3,000 operators. The system, currently deployed in over 750 stores,
`allows callers to simply speak the name of the department or item they
`want instead of waiting for an operator. Sears recovered the cost of the
`system in less than 3 months and customer service has improved
`significantly due to shorter hold times. The system processes in excess of
`120,000 calls daily.
`Bell Atlantic
`
`Called "BA Dialer," this Nuance-enabled corporate directory connects
`callers to over 13,000 employees or departments within Bell Atlantic.
`Telecommuters and mobile sales people within Bell Atlantic like not having
`to look up numbers anymore. Instead, they simply pick up the phone and
`dial * 0 to request a person or department.
`Lloyds TSB Bank
`
`Lloyds, one of the largest banks in the UK, deployed Nuance’s UK English
`recognizer for retail banking transactions. Lloyds customers are able to use
`spoken commands to get their account balance, review transactions, pay
`bills, and retrieve mini-statement information. The application allows users
`without touch-tone telephones access to the convenience of over-the-
`telephone self-service banking. Touch-tone callers have the opportunity to
`use speech at any prompt, allowing a more natural interaction.
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