CRUNCH TIME
`T HE S20 MIUION ad campaign starts today. The Web
`
`s ite will be swamped. So IT staffers at online gift
`merchant Send.com have been working 15- and 20-hour
`days - bulletproofing servers. scrambling for bandwidth,
`polishing the home page. Last week. Computerworld's
`Steve Ulfelder observed Send.corn's final, frant ic prepara(cid:173)
`tions for a very public debut. Page 25
`
`0
`
`ICROS OFT CORP. IS A MONOPOLY that is free to charge
`what it wants for its operating systems and isn't threatened by ri(cid:173)
`val platforms, such as Linux, sajd antitrust trial Judge Thomas
`Penfield Jackson Friday in hard-hitting and long-awajted find(cid:173)
`ings in a landmark antitrust case.
`In a sweeping rebuttal of the company's defense, Jackson said Microsoft, "en-
`joys so much power in the market for
`Judge Slams Microsoft, p age 4
`
`Zimmerman, senior vice presi- JUDGE SLAMS
`MICROSOFT
`
`THE N EW S l'Al'ER FOR IT L EADERS • W -.COM l'U TERWORLD .COM
`
`SAP GETS STUCK IN THE SPIN CYCLE
`
`Whirlpool's fast R/3
`rollout defied 'red flags'
`
`going li~e with its EIP mElE
`
`pushed Whirlpool ahead.
`The decision resulted in a
`botched shipping system that,
`until it was fo,ed Nov. l, left ap(cid:173)
`pliance~ sitting in warehouses.
`BY STACY COLLETT
`Whirlpool Corp. made a risky Some stores experienced six(cid:173)
`and ultimately damaging busi-
`to eight-week delays before re-
`ness decision by
`ceivrng their orders.
`"We
`suspected
`SAP R/3 1mplemen-
`there would
`be
`problems, but the customer
`talion over the Labor Day
`weekend knowrng that "red made a decision to go live" de-
`spite warning signals. said Jeff
`flags" had been raised. accord-
`ing to SAP AG officials.
`dent of customer support ser(cid:173)
`Fixing the problem would
`vices at SAP.
`bave delayed Whirlpool's go-
`live date by a week. SAP said.
`Officials at Benton Harbor,
`But pressure to take advantage Mich.-based Whirlpool would(cid:173)
`of the long holiday "eekend -
`a't iliscuss details of the snafu.
`and to get off of its legacy sys-
`"We have had some delays,
`SAP, poge 85
`tern well before 2000
`-
`
`DOT·COM FIU.S ONLINE FINANCING VOID
`
`Network to link lenders,
`merchants, customers
`
`B Y T H OM AS H OFFMAN
`Although consumers can buy a
`toy or a book on the Web with
`a credit card and a click, there
`hasn't been an easy way for a
`manufacturing company to get
`short-term fmancing to buy
`SI00,000 worth of supplies on(cid:173)
`line. Even though the business(cid:173)
`to business market is expected
`to be where the big e-com(cid:173)
`merce action is - Sl.3 trillion
`by 2002, according to Forrester
`Research Inc. -
`analysts said
`obtaining financing and c redjt
`
`online has been an obstacle to
`its growth.
`That's about to change.
`Next week, a Westwood,
`1'lass.-based maker of Web(cid:173)
`based automated credit soft(cid:173)
`ware is launchlng an online net(cid:173)
`work that will link merchants,
`customers and lenders together
`under the same hood. The se(cid:173)
`cured Internet system, hosted
`by eCredit.com Inc., was de(cid:173)
`signed to benefit sellers. buyers
`and lenders by opening up fi(cid:173)
`nancing to a bigger pool of cor(cid:173)
`porate customers. The idea is to
`drive more husiness-ro-busi(cid:173)
`ncss transactions by making it
`Dor-com Finance, page 85
`
`I l,l,l11,ll,l11,lll, , 11ll1111,ll, ,ll,11l,l,l11ll,l11I
`
`z
`
`ae><BS:JFra .... __. .... 5-0I6IT 53796
`853796UIU975t/I807a HOV 9!3 089 17525
`I.JNIU OF WI SCONSIN
`113
`BUSI1£SS LIBRARY
`975 UNIVERSITY f'IVE
`NAOI SON WI 53706-1324
`
`RACE HEATS UP FOR E·SUPPLY CHAINS
`
`Ford, GM tout dueling
`automated purchasing
`
`announcement just hours after
`Ford went public with its ini(cid:173)
`tiative. GM officials coc their
`
`thew.a.
`Driven
`to
`
`•
`
`ft1U
`
`BY CR AIO S T E DMAN
`Ford Motor Co. and General
`Motors Corp. ratcheted up
`their contest for the auto in-
`• Fan1,rup11y-a11a-.
`wltltllnde. • 1ocu11n11111y,...,-
`dustry's e-commerce pole po-
`lnl•llato,100........._.....,_
`sition last week, announcing
`... ...,..,,_. .. .._bo
`plans to set up rival online
`marketplaces aimed at auto- ~~~~-~ ...... .
`• 8M Dlllldtala 20'lli oteon-
`mating purchasing activities in
`their supply chains.
`Ont'sllllldLla...._ wtllbo lnllllll
`1oolhen11111 11Jc:an-ce0ntlntlf-
`1.hc
`The
`impunance uf
`c-commerce race for the two
`i..ar...,._11111. , .~
`.,....,,Oll .. _larb ..............
`automakers was illustra ted by
`
`plans were sped up by several
`days in response to Ford's move.
`GM also quickly changed the
`name of its marketplace from
`GM MarketSite to GM TradeX(cid:173)
`change after a survey showed
`porem ial users preferred the
`second choice. "Welcome to
`the Jnternet world,"' a company
`spokesman said.
`exchanges,
`The dueling
`which will provide Web-based
`forums for automotive suppli(cid:173)
`ers to buy and sell parts and
`materials, are both due 10 go
`live by March. Ford is setting
`up a joint venture with Oracle
`Corp. to run i1, marketplace,
`while GM is teaming up with
`Commerce One Inc.
`E-Supply Chaim, page 16
`
`G1VstN°ESS ruLIB0R~tRY
`Univ of Wi sconsin-Madison
`----~-------------------------
`
`Facebook's Exhibit No. Ex. 1115
`001
`
`

`

`WAITING IT OUT
`
`Forget the New Year's Eve party!
`Many Y2K professionals
`wanl to be at the office
`at midnight to see how
`ther efforts un out.
`PaQe 46
`
`AFTER THE WALL
`
`Ten years alter the collapse of the Berlin Wall, IT In Central
`Europe is catching up to the ways of the West. Page 42
`
`COMPUT
`
`NEWS
`
`Q BUSINESS G TECHNOLOGY
`
`6 MEGAMERGER POSES
`huge SAP R/3 integration
`challenge for Warner-Lambert,
`American Home Products.
`8 LEVI BACKS OFF online
`clothing sales, citing channel
`rnntlict: plans rn sell through
`J.C. Penney and Macy's sites.
`10 DIGITAL SIGNATURES
`approach legal status as Con(cid:173)
`gress tries to add provisions
`allowing them, while protect(cid:173)
`ing consumers.
`12 MICROSOFT REVEALS
`complex pricing for Win 2000.
`with price breaks for competi(cid:173)
`tive upgrades. Remains mum
`on cost of high-end version.
`14 CAPACITY-ON-DEMAND
`plan from Sun and ot hers may
`let users buy big servers, btl!
`pay only for power they use.
`16 WHITE HOUSE gears up for
`Y2K with command center to
`contain panic.
`OPINION
`30 LOGISTICS POSE t he big-
`gest problem for e-commerce,
`not technology, John Gantz
`warns.
`32 WEB BUSINESSES RISK
`federal ire and regulation if
`they don't act on privacy, other
`issues, Bill Laberis charges.
`
`MORE
`Editorial Letters ...... . 30, 31
`How to Contact CW ...... 84
`Shark Tank ............... 88
`~tock licker ...... . .. ..... 83
`Company lndcx .. ........ 84
`
`38 BOEING REPLACES clip
`boards with Palm lllx hand(cid:173)
`helds to improve quality of
`military planes.
`38 TESTS FAIL to find ERP
`weaknesses if they're too
`r nr<n ry nr if they chPrk o nly
`a few modules.
`40 DOT-COMS TURN to Inter-
`net m:iintenance comp:inies
`that can actively monitor
`e-commerce sites to make sure
`they stay fas t and available.
`OPINION
`41 IT MANAGERS lack commu(cid:173)
`nication skills in some organi(cid:173)
`zations even though their job
`is to align IT with the business,
`gripes Peter G. W. Keen.
`44 JOB-SEEKERS demand the
`most ridiculous things. In a hot
`job market. even individual
`contributors sometimes ask for
`perks a top exec might not rate.
`48 TWENTY COMPANIES snap
`up 60% of all H-lB visa profes(cid:173)
`sionals; how do you get your
`share?
`
`QU I CKSTUDY
`52 INVENTORY ALLOCATION
`saves money, reducing product
`delays and the need for over(cid:173)
`stocked product discounts -
`and IT is a primary factor in
`how to make it work.
`54 READ THE FINE PRINT in
`licenses, especially if your
`vendor was recently acquired,
`,;aut ium, Jue Aue, , who h dpt:J
`one client dodge a bullet on a
`faulty Y2K warranty.
`
`58 LESS EXPENSIVE, casicr(cid:173)
`to-use product data manage(cid:173)
`ment software is helping more
`customers link to their busi(cid:173)
`n ess partners.
`58 TURNING AN INTRANET
`into an extranet mean<: beefing
`up security and prettying up
`the user interface.
`61 NETWORK INTEGRITY
`and Imation ream up to offer
`real-time backup and storage
`services over IP connections
`as low as 56K bit/sec.
`EMEl'IOINO COMl'ANIES
`62 START-UP NEXPRISE'S
`ipTeam claims to expedite
`Web-based collaborative
`engineering and design.
`EXEC TECH
`63 WHICH WIRELESS e-mail
`device is right for you? We
`check out new models from
`Sprint PCS, Palm and Research
`in Motion.
`QUICKSTUDY
`65 HOW SPEECH recognition
`works - and why sometimes
`it doesn't.
`FLASHBACK
`68 IN 1993, personal digital
`assistants were Pretty Darn
`Annoying, which is why
`Apple's Newton crashed and
`burned in the marketplace.
`70 TWO TRANSPLANTS to
`Atlanta share their experiences
`scouting out, negotiating and
`landing jobs in this lucrative
`IT market. Both say it's the
`quality of life that got them
`hooked on Southern charm.
`
`www.computerworld.com
`
`RLDTHISWEEK
`
`N OVE MB ER 8, 1999
`
`RECEIVED
`NOV O 91999
`U.W. Business Lbaiy
`THESE
`IMPLEMENTATIONS
`ARE LIKE DOING
`OPEN-HEART
`SURGERY
`WHAT HERSIIEY
`TRIEDTODO (cid:173)
`NOWYOU'RE
`TALKING IIEART,
`LIVER AND LUNG
`TRANSPLANT.
`CHRIS SELLAND, AN ANALYST AT
`THE YANKEE OROUP IN BOSTON ,
`ON WHY HERSHEY HIT SNAOS
`AFTER SQUEEZING A FOUR-YEAR
`SAP IMPLEMENTATION INTO 30 MONTHS.
`SEE PASE 1.
`
`Facebook's Exhibit No. Ex. 1115
`002
`
`

`

`TECHNOLOGY XEC TECH
`Three New Wireless
`E-Mail Devices
`av D AVI D STROM T RAVELING EXECUTI VES looking to cut
`
`63
`
`your existing e-mail account, you
`will need to make use of either Visto
`Corp., Yahoo Mail or MonkoyMail
`senrices. Another choice is lo use
`ThinAirApps.com's ThinAirMail
`client software. a free product that
`is my favorite ot the current altema(cid:173)
`tins available for wireless e-mal.
`No matter which service or soft·
`ware you use, you have to use Graf(cid:173)
`fiti to compose messages. It will
`take a while to learn this language,
`but ifs easier than typing responses
`on the Touchpoint phone's keypad.
`
`Blackberry
`Interactive Podger
`
`Research in Motio n Ltd.
`www.blockberry.ner
`Wireless service: BellSouth
`Wirele.~s Data (850 model uses
`Ardis)
`Price: $399, plus $40 per month
`for unlimited usage
`Keyboard/screen: Full QWER(cid:173)
`TY keyboard but very small
`keys; screen has up to eight-line
`display
`Battery: One AA lasts up to
`three days
`Available: Now
`
`The Blackberry has the best key(cid:173)
`board of the three, with a full type·
`writer layout of keys. albeit only
`3 in. wide. Given its size, I could
`type fairly easiy and compose
`longer messages than on the other
`devices. n ~ with relatively
`weak desktop synchronization soft(cid:173)
`ware, because you can't synchronize
`your e-mails yet between the device
`and your desktop. ft also has the
`lll06t confuaing set of models.
`Then!'s one that works only with Mi(cid:173)
`crmoft Exchange sen,ers, another
`that works with Internet e-mail and
`a third that runs over American Mo·
`bile's Ardis wireless networks. This
`
`latter model has a $60-per·month
`usage plan and works with a-mall
`accounts through American Mobile's
`elinkAgent.
`GoArnerica Comroonications
`Corp. (www.goamerfca.nst) offers
`e-maH access for varying fees and
`will sell you a reduced-price Black·
`berry as well.
`
`the
`and other utilities. Of
`three, the Palm offers the most
`promise: It has the largest and
`most active developer commu
`nity and the best software.
`However, to be a really effec(cid:173)
`tive Palm user, you will need to
`learn its Graffiti scripting lan(cid:173)
`guage to compose messages. t
`
`Strom is a freelance rl'lliewer in
`Port Washington, N.Y.
`
`Palm VII
`
`Palm Computing Inc., a
`subsidiary of 3Com Corp.
`www.palm.com
`Wireless servlu: Be/1Souch
`Wireless Data
`Price: $499, plus various plans
`($10 to $40 per month, depend(cid:173)
`ing on volume) and $10 activa(cid:173)
`tion fee
`Keyboard/screen: Touch screen
`with Graffiti script; 3.5-in.
`diagonal Palm screen
`Batteries: Two AAA butter(cid:173)
`ies last for two or more
`weeks
`Avalable: In New York
`since May; nationwide
`since October
`
`The Palm VII has a variety of
`ways to read mid respond to
`e-mail. It comes with its own
`btlilt· in e-mail software, called
`!Messenger. However. It doesn't
`have as many features as I'd like,
`such as flterlJlll, scheduled for·
`warding and mass message deletes.
`for example, you have to log In to
`the Palm.Net Service Web site to
`delete multiple messages at once.
`To obtain these features mid to read
`
`COIIPUTERWORLD November 8, 1999
`
`the cord on their e-mail habit have lots of
`choices these days. l looked at three of
`the latest wireless e-mail devices -
`the
`Palm VII, the Touchpoint phone with a
`built-in Web browser from Sprint PCS and an updat(cid:173)
`ed two-way pager from Research in Motion Ltd. All
`three do more than wireless e-mail, of course: You
`can jot down notes, keep track of your schedule and,
`in the case of Touch point, make cellular phone calls.
`Although each unit has its
`skill is required to type a typi·
`cal reply message? None of the
`frusrrations and problems. all
`are improvements over the trio
`devices is as handy as a full
`of devices I reviewed Feb.15.
`size keyboard. You should try
`I've used one form or another
`one out before buying to make
`of wireless e-mail for more than
`sure you're comfortable with
`its controls and key layouts.
`eight years and suggest that you
`consider the following:
`• Do these devices work in(cid:173)
`• Can you get e-mail on these
`doors and in out-of-the-way
`places? All three I tested work
`devices with the same corpo(cid:173)
`rate e-mail account that you
`best outdoors and in major
`use on your desktop? Most de(cid:173)
`metropolitan areas. The far(cid:173)
`vices require some effort and
`ther inside buildings and away
`from the city you take them,
`some combination of software
`and services to do this.
`the worse the radio reception
`gets. This is just physics.
`Ilow much
`•
`
`• Is the price reasonable and
`predictable? All the devices
`come with an array of monthly
`service plans and fees. Make
`sure you understand the pric(cid:173)
`ing plan you need up front.
`In an ideal wocld, each de(cid:173)
`vice would come with every(cid:173)
`to extract
`thing you need
`e-mail from your existing cor(cid:173)
`porate
`account. However,
`these devices aren't there yet.
`Each comes with
`its own
`e-mai I account, separate from
`your existing corporate e-mail
`account. If your corporate
`e-mail sys1em has message(cid:173)
`forwarding feat:u:es, you can
`turn that on when you leave
`town and have your mail for(cid:173)
`warded to your device.
`I took all three devices with
`me on several business trips
`and also carried them all over
`town to determine coverage
`capabilities and battery life. I
`also connected them lo a Win(cid:173)
`dows NT desktop and tested
`their synchronization software
`
`Toochpoint Phone Wrth Wireless Web
`
`Sprinl PCS (manufactured by Derrso Corp.)
`www.sprintpcs.com
`Wireless service: Sprint PCS with service f rom Phone.com Inc.
`Price: Various pricing plans for both voice and data start at $10 per
`mont h. plus price of phone
`Keyboard/screen: Seven lines, with 12-button phone keys with Tegic
`script
`Batteries: Rechargeable; lasts up to two days
`Available: Now
`
`Sprint PCS has introduced its Wireless Web service, through which yoo
`can browse some Web sites using your cellular phone. Several phones are
`a.allable for this service. Including ones from Motorola Inc., Nokia Corp.
`mid Qualcomm Inc.
`I tested a phone from Denso called Touchpoint Any of these phones
`come ready to read e-mail: You can set up a free account with Yahoo
`Inc. mid have It collect !/OU" corporate e·mall. And If you don't need
`to reply to your messages, you can forward or copy mail to Sprint's
`short messaging feature (every Sprint phone is equipped to receive
`e-mail at phonenumber@measaging.sprintpcs.com). I wanted to
`use the phone to read my mail at Infinite Technologies Inc. 's Mall·
`AndNews.corn site, but Infinite is still working out the bugs with
`Sprint.
`Built in to the phone is software from Tegic Communications Inc.
`called T9. 8ecause you have only 12 bullons 10 key In any ten. Te(cid:173)
`gic has developed a way to predict what you're goi•g to type and
`to facilitate the process. Although It's no substitute for a QWERTY
`~ard, it does a credible job.
`
`Facebook's Exhibit No. Ex. 1115
`003
`
`

`

`............ ., ......... _ ....... _ --·"""" ... "'t"" ... "'"_ ................... _
`nity and the best software.
`However, to be a really effec(cid:173)
`tive Palm user, you will need to
`learn its Graffiti scripting lan(cid:173)
`guage to compose messages. t
`
`Strom is a freelance reviewer in
`Port Washington, N .Y.
`
`Palm VII
`
`Palm Comp uting Inc., a
`subsidiary of 3Com Corp.
`ww w.pa lm.com
`Wireless service: BellSouth
`W ireless Data
`Price: $499, plus various plans
`($10 to $40 per month, depend(cid:173)
`ing on volume) and $10 activa(cid:173)
`tion fee
`Keyboard/screen: Touch screen
`with Graffiti script; 3.5-in.
`d iagonal Palm screen
`Batteries: Two AAA batter(cid:173)
`ies last for two or more
`weeks
`Available: In New York
`since May; nationwide
`since October
`
`The Palm VII has a variety of
`ways to read and respond to
`e-mail. It comes with its own
`built-In e-mail software, called
`iMessenger. However, it doesn't
`have as many features as I'd llke,
`such as filtering, scheduled for(cid:173)
`warding and mass message deletes.
`For example, you have to log in to
`the Palm.Net Service Web site to
`delete multiple messages at once.
`To obtain these features and to read
`
`Blackbeny
`Interactive Pager
`
`Research in Motion Ltd.
`www.blackberry.net
`Wireless service: Bel/South
`Wireless Data (850 model uses
`A rdis)
`Price: $399, plus $40 per month
`for unlimited usage
`Keyboard/screen: Full QWER(cid:173)
`TY keyboard but very small
`keys; screen has up to eight-line
`display
`Battery: One AA lasts up to
`three days
`Available: Now
`
`The Blackberry has the best key(cid:173)
`board of the three, with a full type(cid:173)
`writer layout of keys, albeit only
`3 in. wide. Given its size, I could
`type fairly easily and compose
`longer messages than on the other
`devices. It comes with relatively
`weak desktop synchronization soft(cid:173)
`ware, because you can't synchronize
`your e-mails yet between the device
`and vour desktop. It also has the
`most confusing set of models.
`There's one that works only with Mi(cid:173)
`crosoft Exchange servers, another
`that works with Internet e-mail and
`a third that runs over American Mo(cid:173)
`bile's Ardis wireless networks. This
`
`latter model has a $60-per-month
`usage plan and works with e-mail
`accounts through American Mobile's
`elink Agent.
`GoAmerica Communications
`Corp. ( www.goamerica.net) offers
`e-mail access for varying fees and
`will sell you a reduced-price Black(cid:173)
`berry as well.
`
`Facebook's Exhibit No. Ex. 1115
`004
`
`