`¢G)nee
`
`Kill it now!
`Wri
`Want a raise?
`v Put project managementoutofits
`4.
`[I managers share the do's and
`don'ts of asking for one. 71 Sts
`
`It's time to restock the global
`IT labor pool. Follows page 60
`
`misery, Peter G. W. Keen writes. 64 iWs The skills struggle
`COMPUTERWORLD
`
`Grocertrips over SAP
`
`EARLY-RELEASE R/3 STYMIES SYSTEM PERFORMANCE
`problems since going live with
`By Craig Stedman
`an early-release version of SAP
`Retail 4.0 in October.
`CSU executives last week said
`the problems have slowed down
`key business tasks
`such as processing
`merchandise orders
`from stores, report-
`ing their daily sales
`and shipping goods#
`from the
`compa-
`ny’s central ware-
`house. That
`in turn is forcing
`CSU to assign teams of workers
`to manually clear transactions
`around-the-clock and then to
`clean up incorrect data pro-
`duced byall the manual work.
`“We knew we were working
`with a newsystemthat still had
`bugs, but
`this is much more
`
`Uploading daily
`sales reports
`for 78 stores
`takes at least
`
`40 hours.
`
`than we ever expected,” said
`HugoPereira, SAP project man-
`ager at CSU. Asa result, he
`added, the retailer has had to
`slow the rollout and could ex-
`ceed its $7 million project bud-
`get by as much as $2 million.
`Raul
`Vejar,
`SAP’s managing
`director for Mexico
`and Central Ameri-
`ca, said many of
`the
`problems
`at
`CSU stem from its
`use ofthe earlyre-
`lease of SAP Retail 4.0, instead
`of the production version that
`became available last summer.
`The production version “is
`the one that we want our cus-
`tomers to go live with,” Vejar
`said, and upgrading to that
`“hopefullywill take care of most
`SAP, page 89
`
`A SECOND RETAILER in the gro-
`cery industry is having major
`problems
`installing a_
`retail-
`specific version of SAP AG's
`R/3 application software, Com-
`puterworld has learned.
`Corporacion de Supermerca-
`dos Unidos, a San Jose, Costa
`Rica, companythat runs about
`100 grocery stores in Central
`America, has been wrestling
`with multiple
`performance
`
`
`Exxon/Mobil
`sets up mega
`SAP project
`
`
`By Julia King and Kim S. Nash
`
`The World's Technology Newspaper
`www.computerworld.com
`
`December7, 1998 « Vol. 32 - No. 49 - en
`
`Delta flies middleware
`beyondits expectations
`
`
`
`By Robert L. Scheier
`
`MARK WHITNEY and Larry Lock-
`ett had extra reason to be grate-
`ful this Thanksgiving.
`A newpassenger boarding
`system worked as planned dur-
`ing the holiday — even though
`a crucial bug fix from IBM ar-
`rived too late to install before
`the Thanksgiving travel crunch.
`That’s good news for Delta
`Air Lines Inc. because the ap-
`plication — which relied on
`Whitney and Lockett’s messag-
`ing infrastructure — automati-
`cally updates gate agents with
`crucial
`information,
`such as
`Delta’s Mark Whitney: “We
`whena connecting flight touch-
`would rather buy something off
`the shelf” than devote staff to
`es down or whenanother agent
`Delta, page 88
`proprietary middleware upkeep
`
`
`Boeing layoffs sidestep IT
`
`By Jaikumar Vijayan
`and Thomas Hoffman
`
`restructuring
`he major
`that The Boeing Co. an-
`nounced last week will mean
`thousands of layoffs — but
`probably not in information
`technology areas.
`That’s because the $56bil-
`lion aerospace giant is con-
`solidating 400 computer sys-
`tems
`in
`its
`commercial
`
`aircraft division in a massive
`overhaul ofits manufacturing
`processes.
`is
`Seattle-based Boeing
`counting on such technology
`projects to turn its fortunes
`around. Soit’s likely to leave
`its 7,000-person IT group in-
`tact, said IT and aircraft in-
`dustry analysts.
`“They've been basically op-
`erating their plants on 1970s
`Boeing, page 88
`
`
`
`ce
`
`a LsLalealEctoal Leccddecsocddadbecdallodlalal
`a.
`#BXBBIFT# siekteieeieeeS-DIGIT 53796
`on
`#53766UIU9S7SUI6G7# NOW 99
`661
`13721
`= UNIV OF WISCONSIN
`###
`“I BUSINESS LIBRARY
`= 975 UNIVERSITY AVE
`MADISON WI 53706-1324
`
`116
`
`billion
`$75
`corRP.’s
`EXXON
`takeover of Mobil Corp. will
`create the world’s largest corpo-
`ration and what could be the
`world’s largest SAP systems in-
`tegration project.
`But combining the two com-
`panies’ processes into a single,
`enterprise SAP systemis just
`oneofseveral critical informa-
`tion technologyprojects.
`The merger of the two oil
`giants also is expected to yield
`cost savings in thebillions, but
`pinpointing IT’s contribution to
`that financial bonanza remains
`a puzzling prospect atbest.
`The reason: After consolidat-
`ing data centers and redundant
`networks, there isn’t alot left to
`cut from either company’s al-
`ready lean IT organization.
`The IT groups “at both com-
`panies already have cut costs
`significantly and become very
`efficient operations, so you real-
`ly wouldn't expect there to be
`much left
`to cut,” said David
`Merger, page 89
`
`eae
`bab tee
`IODABy
`BUSIN
`Univ. .of Wisconsin-Madison
`
`WALKING
`in their holy quest for
`business/IT alignment,
`the WALK
`many companies require IT
`people to spend some time
`working alongside cashiers,field technicians and other front-
`line employees, senior editor Kathleen Melymuka reports. Done
`right,it gives IT professionals a clear view of what end users
`really need from their systems, such as faster responsetimes.
`Done wrong,it's a useless exercise that
`can disruptservice = customers.
`
` LYNNE
`SILER
`Lynda Lockwood (left), IS manager for merchandising at The Home Depot Inc.
`
`"When you go out to the users, you see the pressure they're under,” says
`
`LGEExhibit-1005/Page 1 of 5
`LGEv. Uniloc
`
`LGE Exhibit-1005/Page 1 of 5
`LGE v. Uniloc
`
`

`

`
`1eeeeee|
`
`
`The Net is making seller and
`buyer relationships three-dimen-
`sional. Net Future, by Chuck
`Martin. In Depth, page 69
`
`Jini, Sun's new technology,will
`Just for Feet’s Brandon Scordi-
`let users plug devices into a net- no and David Meany sayan in-
`tranet helped earn record prof-
`work and immediately start
`work. QuickStudy, page 29
`its. Internet, page 45
`
`In this issue
`
`Websales finally pay off for some,
`while promising new channels forutilities.
`
`A growing number of mainstream
`retailers say their Web stores are becom-
`ing profitable.
`
`Gates argues that Windows’ dominance
`is at risk; users hedge Java bets.
`
`Java took center stage in the Mi-
`crosoft antitrust case last week.
`
`Sunoverhauls Java, but users don't ex-
`pect an explosive migration to the new
`developer's toolkit.
`
`IT managers worry about Wireless
`Palm, mobile workers and security.
`
`Bankers lean on data mining and other
`techniques to get customers to save, not
`invest in stocks.
`
`OPINION
`
`Competitors shrink from competing
`with Microsoft, limiting user choice,
`David Moschella contends.
`
`41
`
`45
`
`45
`
`49
`
`Cessnastartedits year 2000 fix three
`years ago; nowit’s worried about whether
`the FAA and otherswill be ready.
`
`INTERNET COMMERCE
`Site launches private auctions for cor-
`porate customers, saving customers an
`average of 15%.
`
`Sneaker vendor racesto keep store
`shelves up-to-date, with intranet-based
`order-fulfillment system.
`THE ENTERPRISE NETWORK
`
`SNA userintegrates with |P networks,
`then has to do it again following merger.
`SOFTWARE
`
`Record label pressesflexible
`distribution to reduce inventory costs.
`
`IBM Javatool delivers heavy-duty
`developmentcapabilities for teams.
`SERVERS & PCs
`
`Small tapes speed check-image
`retrieval for bank without the costs of
`optical storage.
`
`ee
`
`(www.computerworld.com) December 7, 1998 Computerworld
`
`riefing
`
`News summary for senior managers
`
`SM4N
`
`= The Exxon/Mobil merger maycreate the biggest SAP
`implementation ever, as the two try to merge separate
`ERP systems. Both companiesrun very lean IT organi-
`zations, however, and year 2000 is looming, sore-
`sources for the systems merger maybe scarce. After
`2001, analysts expect the joint company to pare down
`IT again. In the meantime, it may retire many techies
`and rehire them as consultants, analysts said. Page 1
`
`@SAP’sretail version of R/3 is
`causingfits at a Costa Rican
`grocery chain, which may see
`its planned $7 million rollout
`hit $9 million. Orders, reports
`and distribution functions are
`slow,forcing the company to
`clear transactions manually,
`which introduces more errors.
`
`SAP is working on problems
`but said beta softwareis part
`of the cause. A U.S. chain had
`similar problems, prompting it
`to shelve the project, but others
`have dealt with bugs and re-
`covered. Page 1
`
`| Many companiesfind that
`putting IT people in the jobs
`of end users for a while helps
`them learn how to tune
`technology for business. But if
`it's done wrong, the technology
`people can get in the way,hin-
`dering the process they’re sup-
`posed to help. Done right,it
`providesinsight on thelittle
`things — such as how a
`spreadsheet looks — that make
`a big difference to end users.
`Page 60
`
`the executive suite; others think
`long-term deals will hindertheir
`ability to respond to business
`changes. Page 41
`
`™ FreeMarkets OnLine is apply-
`ing online-auction technology to
`the traditional corporate bid-
`dingpractice. It helps manufac-
`turers put requests for propos-
`als online andlines up sup-
`pliers. Users say they save on
`supplies but acknowledge that
`some large suppliers resist
`what can becomean electronic
`bidding war. Page 45
`
`™Cessna started its year 2000
`repair work in 1995 and has a
`solid remediation plan in place
`this year. Program manager
`Sandy Gieber says he’s worried
`about how prepared the FAA
`and Cessna’s partners are, but
`he adds that the companywill
`keep operating right through
`the deadline. “The world isn’t
`going to end Jan. 1, 2000,” he
`says. Page 41
`
`® Half of all nonbusiness bank
`accounts are unprofitable to the
`bank. And more consumers are
`™Surveys and ClOs both say
`aEETesa
`User groups weaken, reducing the
`putting money into mutual
`the role of the top corporate
`Book excerpt from Chuck Martin's Net
`funds and other nonbank
`clout customers have with IT vendors,
`technologist is becoming more
`Future.
`Andrew Borts warns.
`focused on the business. But
`investments. To improve that
`ClOsare split on the value of
`picture, banks are using data
`outsourcing — oft-cited as a
`mining and other techniques to
`panacea for the business-
`identify and cater to their most
`focused CIO. Somethink it will
`profitable customers and figure
`out howto cut the costof serv-
`off-load mundane work to help
`ing the rest. Page 14
`them hob-nob and strategizein
`
`
`Project managementis just getting in
`the way, Peter G. W. Keen charges.
`
`QUICKSTUDY
`
`29
`
`Jini: Java-based interface designed
`to link networked devices easily.
`
`60
`
`62
`
`MANAGING
`
`IT people learn users’ concerns by
`walking in their shoes.
`
`Software warranties fail to protect
`mostusers; here are tips on real security.
`REVIEW CENTER
`
`TECHNICAL SECTIONS
`
`CORPORATE STRATEGIES
`
`41
`
`ClOsdiffer on whether outsourcing
`frees them up or locks them in.
`
`HTMLtools range from the simple to
`the complex — here's how they work.
`
`CAREERS
`
`71
`
`IT managersprovidetips on how to
`ask for a raise.
`
`YEAR 2000
`
`ETc.
`
` “COMPUTERWORLD
`
`Contractor wins suit over who has to pay
`to replace noncompliant systems. 20
`
`Company index____———S—
`Editorial/Letters ===
`How to contact CW
`87
`If so, check out our online resources
`Inside Lines
`90
`Users express confidencein their own
`www.computerworld.com/more
`Stockiieker2a=eetBB
`readiness but doubt partners. 20
`
`
`
`
`LGEExhibit-1005/Page 2 of 5
`
`LGE Exhibit-1005/Page 2 of 5
`
`

`

`Oracle databases
`
`yee eae ne
`J.D. Edwards ERP in Asia,
`Australia,South America
`and other regions
`
`PeopleSoft human
`resources
`
`Microsoft Web browsers
`and servers
`
`SAP AG R/3 in the U.S.
`J.D. Edwards ERP in Asia,
`Central America and
`South America
`
`Netscape Communica-
`tions Web browsers and
`ate
`
`
`
`PHOTOGRAPHBYTHEASSOCIATEDPRESS
`
`turned on the production ver-
`sion of SAP Retail 4.0 in Sep-
`tember, using the same mix of
`a Windows NT server and an
`Oracle Corp. database that CSU
`has installed.
`of the issues” at CSU. But he
`Burkett, president of Compass
`added that SAP’s German de-
`MjDesigns ran into “some
`America Inc., an IT perfor-
`minor performanceissues, but
`velopmentlabsalso are working
`mance consultancy based in Re-
`those were resolved quickly and
`to fix additional problems for
`ston, Va.
`the retailer. Those fixes are due
`were just a matter of tuning,”
`Mobil, for example, took a big
`to be finished next month.
`said Colby Springer, CIO at the
`hit in 1995, losing 30% ofits IT
`CSU’s difficulties follow an
`chain of 57 arts and crafts sup-
`staff as part of a companywide
`ply stores based in Coppell,
`October decision by Nash Finch
`restructuring designed to save
`Texas. “We're surviving quite
`Co., a Minneapolis-based food
`$1 billion. Exxon, meanwhile,
`well.”
`wholesaler and supermarket op-
`has been on a cost-cutting binge
`On the other hand, CSU still
`erator, to shelve most of its $76
`since the mid-1980s. Nowit’s
`is running its old homegrown
`million SAP project after devel-
`banking on saving $2.8 billion
`AS/400 applications in tandem
`opmentdelays made it impossi-
`as part of the Mobil takeover,as
`ble to install
`the software in
`with SAP Retail. That, along
`it cuts 9,000 jobs,closesoffices
`with all the manual work that
`time for 2000 [CW,Nov. 2].
`and shares technology.
`employees are doing, “has cre-
`SAP is making a big pitch to
`Meanwhile, the combinedoil
`retailers, which have much
`ated a very negative environ-
`behemoth will face enormous
`ment around SAP” within the
`more complex processing needs
`systems and cultural integration
`than the manufacturers that are
`company, said Pablo Garro, who
`challenges. They include merg-
`represents CSU’s logistics de-
`R/3’s main audience. But only
`ing separate SAP software sys-
`partment on the project team.
`two U.S. companies have gone
`tems to support
`a combined
`live with SAP Retail
`thus far,
`Uploading daily sales data in-
`global operation with annual
`and CSU is the first user in
`to R/3 takes as long as an hour
`revenue of more than $203
`Central America.
`per store, too muchtimefor a
`billion. Last year, Mobil and
`company with 78
`stores in
`CSU officials said they went
`Exxon together employed about
`Costa Rica alone, said Sergio
`live with the early-release soft-
`122,000 workers.
`Ortiz, a project team member
`ware to get SAP Retail installed
`“There's going to be an awful
`who works in store operations
`in time for the holiday season
`lot of work doing SAP-to-SAP
`Oracle databases
`at CSU. Asaresult, the compa-
`and the start of the company’s
`implementation,” said Howard
`ny’s corporate databases “just
`new fiscal year in October. The
`Anderson,. president of The
`aren't getting updated,” he said.
`retailer isn’t convinced yet that
`Yankee Group, an IT consulting
`CSU has stopped installing
`the production release of SAP
`firm in Boston.
`erdeen Group Inc. in Boston.
`SAP Retail at stores for now,
`Exxon, Mobil and their rivals
`Retail 4.0 will solve all
`of its
`Exxon is further along with
`Ortiz said. The company also
`problems, they added.
`all have used petroleum-explo-
`its SAP implementation, which
`put off going live with SAP’s
`Jim Shepherd, an analyst at
`ration technologies so well that
`began in 1994. Mobil was due
`AMR Research Inc. in Boston,
`product replenishment andpro-
`they have found andare able to
`to begin its SAP project
`last
`said the so-called first customer
`motions modules, and Pereira
`produce more oil
`than cus-
`month and complete it by the
`said it may temporarily stop
`shipment release that CSU in-
`tomers are demanding. In the
`middle of next year, according
`stalled is akin to beta-test code
`processing payments to suppli-
`past
`few months,
`that has
`to a July press release from
`for SAP.
`SAP.
`ers on R/3 and go back to the
`caused prices to drop to an 11-
`AS/400 instead of shuttling
`Experienced R/3 shops start
`year low of less than $12 per
`barrel.
`data between the two systems.
`running real applications on
`“We're still convinced we can
`such releases “all the time, but
`By merging, Exxon and Mobil
`take this on, but we're con-
`it’s unquestionably a risky thing
`hope to form back-office sys-
`for a brand-new user to do,”
`cerned that other people in the
`tems that are just as efficient,
`Shepherd said. And the un-
`company aren't as supportive
`Taylor said. “It is the only way
`anymore,” Garro said.
`proven nature of SAP’sretail
`for [energy companies] to sur-
`“At
`the lower
`levels, we're
`technology“further complicates
`vive. Driving down internal
`costs is a dire mandate for the
`worried that people are losing
`things” for CSU, he said.
`faith,” he said.O
`U.S. retailer MJDesigns Inc.
`industry.”
`
`
`
`
`
`
`
`Exxon/Mobil
`
`CONTINUEDFROM PAGE 1_
`
`MAJOR SYSTEMS AT EXXON AND MOBIL
`
`(www.computerworld.com)
`
`December 7, 1998 Computerworld
`
`Grocer
`
`CONTINUED FROM PAGE 1_
`
`=
`
`the reality is that their project
`slate is full, and they don’t have
`the ability to let people go.
`They’re also creating a brand-
`new, huge project in systemsin-
`tegration with SAP. This could
`potentially compromise other
`big projects,” Brunsmansaid.
`It’s only after that integration
`is completed — probably in
`BUSY, BUSY
`2001 — that
`the IT employ-
`Exxon and Mobil “also have to
`ment
`picture will
`change,
`deal with the fact that almost
`analysts said.
`IT employees
`Then,
`fewer
`everybody at both companiesal-
`resulting in
`will be needed,
`ready has a full plate between
`a combined IT organization
`[separate enterprise resource
`about the samesize of Exxon’s
`planning] projects and year
`current
`IT group. Officials at
`2000,” said Barry Brunsman,
`Exxon and Mobil declinedinter-
`an energy industry analyst at
`viewrequests.
`Deloitte & Touche Consulting
`“What we'll see during the in-
`Group/ICS in Chicago.
`In statements filed with the
`tegration period is a lot of[IT]
`people being offered earlyre-
`Securities Exchange Commis-
`tirement,
`then hired back as
`sion earlier this year, Exxon re-
`counts at the Website, and cur-
`consultants” until the integra-
`ported that it has already spent
`rent clients can customize their
`tion workis finished, said Mike
`$130 million on year 2000
`Web page view to transfer mon-
`Weiner, an energyindustry ana-
`work, which it plans to com-
`ey among accounts, look at bal-
`in Los Angeles last week offi-
`lyst at Computer Sciences Corp.
`plete by year’s end.
`in Boston.
`ances and get investment advice
`cially launched its online bank-
`Mobil reported that 68% of
`stored on the Domino server.
`ing service based on Lotus De-
`Ironically, it was the generally
`its year 2000 work had been
`The service has been available
`velopment Corp.’s Notes client
`superefficient and innovative
`completed at a cost of $89 mil-
`to select customers since mid-
`and Domino server.
`use of IT on thepartof oil com-
`lion. Additionally, Mobil said it
`Officials at the bank and at
`Novemberand was made gener-
`panies that helped create the
`had spent another $154 million
`Lotus said it marks the first use
`ally available last week.
`current oil glut — and conse-
`on new systems to improve
`Site creators took into ac-
`of Domino Web server to con-
`quently caused profit margins
`business operations.
`count the best practices of oth-
`duct online banking.
`to shrink, said Bart Taylor, an
`“In a merger, cost savings are
`er banks’ Web bankingsites,
`New customers can open ac-
`
`energy industry analyst at Ab-
`expected to come out ofIT, but
`
`is published weekly: except a single combined issue for the last week in December andthefirst week
`Publication agreement #0385697. Computerworld (ISSN 010-4841)
`Periodical postage paid at Framingham, Mass., and other mailing offices. Posted under Canadian International
`Im and microfiche through University Microfilms Inc., 300 N. Zeeb Road,
`ght 1998 by Computerworld,Inc. All rights reserved. Computerworld can be purchased on microfil
`in January by Computerworld,Inc., 500 Old Connecticut Path, Box 9171, Framingham, Mass. 01701-9171. Copyri
`py rights: permission to photocopyfor internal or personal use is granted by Computerworld, Inc. forlibraries and other users registered with the
`Ann Arbor, Mich. 48106. Computerworldis indexed. Back issues, if available, may be purchased from thecirculation department. Photoco|
`27 Congress St., Salem, Mass. 01970. Reprints (minimum100 copies) and per-
`Copyright Clearance Center (CCC), provided that the base fee of $3 per copy of the article, plus $.50 per pageis paid directly to Copyright Clearance Center,
`) §60-2001, ext. 24. Fax: (717) 560-2063. Web site:
`mission to reprint may be purchased from Ray Trynovich, Computerworld Reprints, c/o Reprint ManagementServices, 147 West Airport Rd., PO Box 5363, Lancaster, Pa., 17606-5363, (717
`issues will be honored only if received within 60 days of issue date, Subscription rates: $4 a copy: U.S.
`www.rmsreprints.com. E-mail: sales@irmsreprints.com. Requests for missing
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`
`Banking site relies on Domino
`
`By Roberta Fusaro
`
`UNION BANK OF CALIFORNIA N.A.
`
`said Heather Robinson, vice
`president of interactive markets
`at the bank. So far, the site is
`collecting 200 to 300 account
`applications per day, she said.
`Union Bank had to establish
`the service to keep up with the
`Joneses, Robinsonsaid. “It’s al-
`most become a commodity [for
`bank customers] to be able to
`conduct transactions online.”
`The bank already used Notes
`and Domino in-house for mes-
`saging and workflow applica-
`tions and wantedto leverageits
`investment, Robinson said.O
`
`$48 a year: Canada — $110 a year; Central & So. 3) ABP
`
`LGEExhibit-1005/Page3 of 5
`
`LGE Exhibit-1005/Page 3 of 5
`
`

`

`
`
`oy aee
`
`EPs oes eens new Sy TENG,
`Cootpaq Computer et
`http:f/wnew.compag.com ; pia
`Computer Associates .........C2
`http://wurw.cai.com
`Deloitte Begyche Consulting
`peietas
`OME coda ta coda eas pees amen
`http:/wwwforte.com
`GENICOM Dose nee dae vee ae
`http:{wwwgenicom.com
`Global 00. oa. sve eae es60/61
`Hewlett-Packard .........1G, 22-23
`Righentayctrarceuetia
`http:wwwjdedwordscom
`Kingston Technology ......... 4C4
`tips:(fankingstoncom
`ase-- 26-27
`Lucent Technologies . .
`http,/www,hacent.com
`Micrografe .......
`
`th:(fw ar eels
`
`*Regional Select Edition
`This index is provided as an additional ser-
`vice.The publisher does not assume any lia-
`bility for errors or omissions.
`
`Smurfit-Stone Container Corp...cnd9
`
`Smeaker Stadium ....ssoscsssssssssessssesesssesefS
`SETI ioeeeeeee
`
`SoftQuad VNC. ssccecsssssossosesseessnen ae
`Sony Corp. ofAmerica .
`sof
`
`
`
`Sun Microsystems INC. ...ccc0.4, 6, 8, 33
`System Software Associates Inc. ........51
`Systems and Technology Corp.....0....14
`The Boeing Co. ..nsscenresecssssnesnmenesteinert
`The Home Depot Inc. -........00+--.60
`The New York Times Co. .....00cccccnrsseonif
`The Source Publications Inc.
`.....0cc0041
`The Sports Authority ..........:0ccsesseeG5
`
` Toshiba America Info. SystemsInc. ...58
`
`sevsstrtmreerereensBh, 45, 12, 16, 20, 28, 33, 86
`
`Nortel Networks...tee Recreational Equipment Inc. ........4) 24
`
`. U
`
`MCI WorldCom Inc....sccsmesesssssscenndly 49)
`Medical Mutual of Ohio.....................62
`
`Siemens AG...cccsessesssseesenersanneeely 28, GO
`
`LGEExhibit-1005/Page 4 of 5
`
`Forte Software IMC. -.cccsssseseessenersesaeeeeTG
` Meta Group inC..scsscrssrsssssscerserssnddy By Gl
`
`Foundry Networks IM. .....sssssssseersesndf®
`Micrografic 11C.-..cssscsmresssnsessnesssrnsesenaor
`France Telecom SA.....sscccmessssemeene2S
`Microsoft Corp.........6, 8, 10, 12, 16, 20,
`Frederick Gumm Chemical Co...........20
`
`sweenns2B, 33, 36, 41, 49, 51, 53; 65, 73, 99
`
`MJDesigns Vic. ......--1-ccccrersssesseeennssseed
`FreeMarkets Online Inc. .....:cccerss45
`
`
`Freightliner Corpssc.sssssessosses
`12
`Mobil Corp. ......
`a)
`Pusfitsur: Lith sosscnsnepesqone
`Montgomery West ..........cccsssseescenredD9
`Fulton Financial Corp.
`Multiservice Switching Forum...........49
`Furash & Co.cc=
`
`Nash Firtch Co. sscenssesasessevesnessssessrenveeeelill
`Garden Escape INC. ...sccsssssssssssresssneneedf5
`National Semiconductor Corp...55
`NationsBane Services Imt........c01.08
`General Mills Uie....sssscssesssuesssneeesnseses42
`NCR CORP.srvnsseercesenen
`General Motors Comp. ....-.s.-.-sccseeseesesseendh
`
`GiftpointOm...sscsesssssseeseeeeeeernneneef§
`Net.Genesis Corp.....
`Granite Systems Inc...
`wane
`HBO & Co.cc=
`
`
`Helix Health Inc. ......+..0+
`sand
`
`Hewlett-Packard Co.....
`55
`Hitachi Data Systerms.......-csssse55
`PAHCHE LAG isecatannessanncaserrnaosizansactooneedSS
`Homme Box OFFICE ....siescscsssssesenceeesenneJ
`IBM censssssssssnessnssecsnssssseens Ty By Thy 16, 20,
`srrmeeeescceeetssssazss Zilly Ty 514 53s 550 64, GO
`Transwestern Ins. Administrators ......62
`Network Associates ...........59
`IDream Software ........s0.cs0000seedy
`https:fwwwnal.com
`INCOAlloys International Ine............20
`Tiellix: COD, nacessasessscerssssssspessesessansenssentG
`
`New Horizons ..... eta ate OF
`itty:/wane.newhorizons.com
`Trilogy Software Inc.
`ceeiabeaiitend
`Industri-Matematik Int'l Corp. .....c0..51
`Bank One Copsey
`BankBoston..cscccssssssasssncrsesssseencesseesssssadfl
`(Nortel Networks ............ 48
`Infonet Services COrp. ...cccsssseeedf
`Tucker Anthony Inc. ...ccssssssasesseiscessssendl
`
`Information Builders Imc........cccsss08
`Barnesandnoble.com .......csssssrsssesseneeondh
`oneal's
`Egghead.com
`Union Bank of California NuA...089
`peasroneerreacneeoOracte Corp. =. 0.52. 0a ssFiz
`United Parcel Service
`Egon Zehnder International .................8
`Information Technology
`iipe//oaneoiecia
`Ta
`Electronic Data Systems Corp. ..ccud, 12
`OF AIMeTiCa INC. ....sssccctsrssessseeeersndh, 60
`Pacific Bel yee cig
`tenes56-57"
`USAA Insurance Co...
`Elron Software UNC..-ccscresssesseereennsersneeeeSO
`hitter//wwnw. pacificbell
`
`EMC Comp:oes
`UUnet Technologies Inc. .........:+1...+
`Pee ate sepulhs:[anepfizercom
`Epson America Im. ...cscccssssssreseecanna
`mtel Compe -.-ccccsssssssssersssssesseent G1, 58
`MOREY Tes scsecsetaressnicrestatee
`Platinum Software ............4
`MA Ue asespciaesecssecteaeetes
`62
`Ernst &. Young LLP......csscsesscenasscceerreesed
`Interim Services INC, ...ccsessssag
`http://www.platsoft.com
`European Commiission..........1sss008
`International Data Corp. ....8, 12, 16, 24,
`Visa Int'l Services Association ...........24
`Platinum Technology ..........54
`
`http://www,platinum.com:
`sosueunaasaen
`sececersntly $y 55
`Exabyte Corp. sscssssscssssersasssrserssssrsetSS
`VisiOMICS COMP. csressvssesnsesreesessnsessnnereesJG
`SAS Institute... 22. e ee21, C3
`Extraprise Group .....-sc:cscressseereeereeneendh
`fona Technologies .....0...0mscsseeeesseese§T
`Walt Disiney Conc.seceeensseercseeeseseesoedh
`http:feuw.sescom
`Exxon
`eacdhaeanchecicaieianheeh=
`ttalian Antitrust Authority ..................12
`Warner/Elektra/Atlantic Corp..............51
`Southwestern Bell
`.........56-57*
`Factory Card Outlet Corp.......:.020
`J. ©. Edwards & Co....ccsssssessesI2y 431 73
`Werner Media ....-...0scsternoeererrenteeeene:aff
`‘ iLeeeee
`Federal Express Corp. ...---....0:rccrreeesaif5
`JBA International.....-.-s1:sssscsssessrereeees§l
`Wired Digital Inc.
`...... a VEREB Glad ates Nalace ea ee GD
`Federal Trade Commisisoni..ccccss.s00012
`1
`ae Mobi
`—-
`heleneei
`Jefferson-Smiurfit Comp, ....ccoseseaseereessanG
`
`Wireless Internet&Mobile GCOM Jisl scion yk Wed yate elon 3
`
`First Data Merchant Services Corp......8
`JP Systems Ime. .ccosscsscsssersssscsnseeeneelOy 55
`
`Retail Systems Alert Group.....ccsss.-eeadfl
`reaaa)
`http://www.3com,com
`=a
`First Manhattan Consulting Group....14
`Royal Bank ofCanada........
`ania
`WorldStreet
`sabecriessasertinereseesssOQ)
`.
`ae
`First Union Corp. ..cccsssssscsssesersssvssseaeeeoeld
`OP Ireierenerremrerensitreecscasinienlsly EE.
`
`Worldwide Online Corp, cons.ee
`First Union National Bank...
`SBC Communications Ine. ....cccs0nd§9
`tip: hareunis.com
`(800) 874-8647 X10
`FirstEnergy Corpu....cssccssssssssssssssseessondS
`Scala Business Solutions N.V, .........053
`
` oka14,
`Fitne
`sabeerererstcastanseneeeernaeseTO
`FOE LOCH ssccccsnnincsinanisemitaceentenrsontemedS
`Foote, Come & Belding ....-ceccssssscsseseend1
`Forrester Research Inc. ......-.cccd) 49
`
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