`5
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`ol3
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`~
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`
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`The World’s Technology Newspaper
`www.computerworld.com
`
`December 7, 1998 - Vol. 32 - No. 49 - ee
`
`Wed The skills struggle
`Kill it now!
`Want a raise?
`It's time to restock the global
`Put project managementoutofits
`[T managers share the do's and
`IT labor pool. Follows page 60
`
`don'ts of asking for one. 71 sists.|misery, Peter 6. W. Keen writes. 64
`
`Patt
`
`
`
`C0
`
`
`
`“Grocer trips over SAP
`
`EARLY-RELEASE R/3 STYMIES SYSTEM PERFORMANCE
`problemssince going live with
`By Craig Stedman
`an early-release version of SAP
`Retail 4.0 in October.
`CSU executives last week said
`the problems have slowed down
`key business tasks
`such as processing
`merchandise orders
`from stores, report-
`ing their daily sales
`and shipping goods!d
`from the compa
`ny’s central ware-
`house. That in turn is forcing
`CSU to assign teams of workers
`to manually clear transactions
`around-the-clock and then to
`clean up incorrect data pro-
`duced by all the manual work.
`“We knew we were working
`with a new system thatstill had
`bugs, but this is much more
`
`Uploading daily
`
`sales reports
`
`for 78 stores
`takes at least
`Tem elia es
`
`than we ever expected,” said
`Hugo Pereira, SAP project man-
`ager at CSU. As a result, he
`added, the retailer has had to
`slow the rollout and could ex-
`ceed its $7 million project bud-
`get by as much as $2 million.
`Raul
`Vejar,
`SAP’s managing
`director for Mexico
`and Central Ameri-
`ca,
`said many of
`the
`problems
`at
`CSU stem from its
`use of the early re-
`lease of SAP Retail 4.0, instead
`of the production version that
`becameavailable last summer.
`The production version “is
`the one that we want our cus-
`tomers to go live with,” Vejar
`said, and upgrading to that
`“hopefullywill take care of most
`SAP, page 89
`
`A SECOND RETAILER in the gro-
`cery industry is having major
`problems
`installing a
`retail-
`specific version of SAP AG’s
`R/3 application software, Com-
`puterworld haslearned.
`Corporacion de Supermerca-
`dos Unidos, a San Jose, Costa
`Rica, companythat runs about
`100 grocery stores in Central
`America, has been wrestling
`with multiple
`performance
`
`
`Exxon/Mobil
`sets up mega
`SAP project
`
`By Julia King and Kim S. Nash
`
`Delta fliesmiddleware
`beyond its expectations
`
` =
`
`By Robert L. Scheier
`
`MARK WHITNEY and Larry Lock-
`ett had extra reason to be grate-
`ful this Thanksgiving.
`A new passenger boarding
`system worked as planned dur-
`ing the holiday — even though
`a crucial bug fix from IBM ar-
`rived too late to install before
`the Thanksgiving travel crunch.
`That’s good news for Delta
`Air Lines Inc. because the ap-
`plication — which relied on
`Whitney and Lockett’s messag-
`ing infrastructure — automati-
`cally updates gate agents with
`crucial
`information,
`such as
`Delta’s Mark Whitney: “We
`when a connecting flight touch-
`would rather buy something off
`the shelf” than devote staff to
`es down or when another agent
`Delta, page 88
`proprietary middleware upkeep
`
`
`= =zz°
`
`In their holy quest for
`business/IT alignment,
`many companies require IT
`billion
`$75
`corRP.’s
`EXXON
`people to spend some time
`takeover of Mobil Corp. will
`working alongside cashiers,field technicians and other front-
`create the world’s largest corpo-
`ration and what could be the
`line employees, senior editor Kathleen Melymuka reports. Done
`world’s largest SAP systemsin-
`right, it gives IT professionals a clear view of what end users
`aircraft division in a massive
`tegration project.
`By Jaikumar Vijayan
`really need from theirsystems, suchas fasterpeoponse:times.
`But combining the two com-
`overhaul ofits manufacturing
`and Thomas Hoffman
`panies’ processes intoasingle,
`processes.
`enterprise SAP system is just
`Seattle-based Boeing
`is
`he major
`restructuring
`one ofseveral critical informa-
`counting on such technology
`that The Boeing Co. an-
`tion technology projects.
`nounced last week will mean
`projects to turn its fortunes
`The merger of the two oil
`around, Soit’s likely to leave
`thousands of layoffs — but
`giants also is expected to yield
`its 7,000-person IT group in-
`probably not in information
`cost savings in thebillions, but
`tact, said IT and aircraft in-
`technology areas.
`pinpointing IT’s contribution to
`dustry analysts.
`That’s because the $56bil-
`that financial bonanza remains
`“They’ve been basically op-
`lion aerospace giant is con-
`a puzzling prospectat best.
`erating their plants on 1970s
`solidating 400 computersys-
`The reason: After consolidat-
`tems
`in
`its
`commercial
`Boeing, page 88
`ing data centers and redundant
`networks, there isn’t a lot left to
`cut from either company’s al-
`ready lean IT organization.
`The IT groups “at both com-
`panies already have cut costs
`significantly and become very
`efficient operations, so you real-
`ly wouldn't expect there to be
`much left
`to cut,” said David
`
`Merger, page 89
`
`Boeing layoffs sidestep IT
`
`
`
`NEWSPAPER
`
`DedeteorlEafect[dacselbesvdladdecdillallalial
`#BXBBIFT# seEEES-DIGIT 52706
`13721
`#537Q6UIV97SUIGG7# NOV 99 Bal
`###
`UNIV OF WISCONSIN
`BUSINESS LIBRARY
`375 UNIVERSITY AVE
`MADISON WI 53786-1324
`
`116
`
`is
`FIDDA RY
`Ls Fa
`
`Univ. of Wisconsin-Madison
`
`
`WALKING
`the WALK
`
`“When you go outto the users, you see the pressure Aaa ale (at)
`Lynda Lockwood(left), |S manager for merchandising at The Home DepotInc.
`
`APPL-1005 / Page 1 of 5
`Apple v. Uniloc
`
`APPL-1005 / Page 1 of 5
`Apple v. Uniloc
`
`

`

`
`« Briefing
`
`(www.computerworld.com)
`
`December 7, 1998 Computerworld
`
`News summary for senior managers
`
`eh
`
`»Ritbreerenenneeysooenetinneeennticenenastetieeltlcaoeateeemermremnenennmnnatntinteenerenmerantit
`
`
`The Net is making seller and
`buyerrelationships three-dimen-
`sional. Net Future, by Chuck
`Martin. In Depth, page 69
`
`Just for Feet’s Brandon Scordi-
`Jini, Sun’s new technology,will
`let users plug devices into a net- no and David Meany say an in-
`tranet helped earn record prof-
`work and immediately start
`its. Internet, page 45
`work. QuickStudy, page 29
`
`In this issue
`
`4
`
`4
`
`6
`
`6
`
`8
`
`Websales finally pay off for some,
`while promising new channels forutilities.
`
`A growing numberof mainstream
`retailers say their Web stores are becom-
`ing profitable.
`
`Gates argues that Windows’ dominance
`is at risk; users hedge Java bets.
`
`Java took center stagein the Mi-
`crosoft antitrust case last week.
`
`SunoverhaulsJava, but users don't ex-
`pect an explosive migration to the new
`developer's toolkit.
`
`i
`
`:
`
`IT managers worry about Wireless
`Palm, mobile workers and security.
`
`Bankers lean on data mining and other
`techniques to get customers to save, not
`invest in stocks.
`
`OPINION
`
`Competitors shrink from competing
`with Microsoft, limiting user choice,
`David Moschella contends.
`
`User groups weaken, reducing the
`clout customers have with IT vendors,
`Andrew Borts warns.
`
`14
`
`33
`
`36
`
`a
`
`: :
`
`=The Exxon/Mobil merger may create the biggest SAP
`implementation ever, as the two try to merge separate
`ERP systems. Both companiesrun very lean IT organi-
`zations, however, and year 2000 is looming,so re-
`sources for the systems merger maybescarce.After
`2001, analysts expect the joint company to pare down
`IT again. In the meantime,it may retire many techies
`and rehire them as consultants, analysts said. Page 1
`
`@SAP’sretail version of R/3 is
`causing fits at a Costa Rican
`grocery chain, which may see
`its planned $7 million rollout
`hit $9 million. Orders, reports
`and distribution functions are
`slow, forcing the company to
`clear transactions manually,
`which introduces moreerrors.
`SAP is working on problems
`but said beta softwareis part
`of the cause. A U.S. chain had
`similar problems, prompting it
`to shelve the project, but others
`have dealt with bugs andre-
`covered. Page 1
`
`™ Many companiesfind that
`putting IT people in the jobs
`of end users for a while helps
`them learn how to tune
`technology for business. Butif
`it’s done wrong,the technology
`people can get in the way, hin-
`dering the process they’re sup-
`posed to help. Doneright,it
`provides insight on the little
`things — such as how a
`spreadsheet looks — that make
`a big difference to end users.
`Page 60
`
`™ Surveys and ClOs both say
`the role of the top corporate
`technologist is becoming more
`focused on the business. But
`ClOsare split on the value of
`outsourcing — oft-cited as a
`panaceafor the business-
`focused CIO. Somethink it will
`off-load mundane workto help
`them hob-nobandstrategize in
`
`the executive suite; others think
`long-term deals will hindertheir
`ability to respond to business
`changes. Page 41
`
`™ FreeMarkets OnLineis apply-
`ing online-auction technology to
`the traditional corporate bid-
`ding practice. It helps manufac-
`turers put requests for propos-
`als online and lines up sup-
`pliers. Users say they save on
`supplies but acknowledge that
`some large suppliers resist
`whatcan becomeanelectronic
`bidding war. Page 45
`
`™Cessna started its year 2000
`repair work in 1995 and has a
`solid remediation plan in place
`this year. Program manager
`Sandy Gieber says he’s worried
`about how prepared the FAA
`and Cessna’s partners are, but
`he adds that the companywill
`keep operating right through
`the deadline. “The world isn’t
`going to end Jan. 1, 2000,” he
`says. Page 41
`
`® Half ofall nonbusiness bank
`accounts are unprofitable to the
`bank. And more consumers are
`putting money into mutual
`funds and other nonbank
`investments. To improve that
`picture, banks are using data
`mining and other techniques to
`identify and cater to their most
`profitable customers and figure
`out howto cutthe cost of serv-
`ing the rest. Page 14
`
`Ai
`
`45
`
`45
`
`49
`
`51
`
`51
`
`Cessnastartedits year 2000fix three
`years ago; nowit’s worried about whether
`the FAA and otherswill be ready.
`
`INTERNET COMMERCE
`
`Site launchesprivate auctions for cor-
`porate customers, saving customers an
`average of 15%.
`
`Sneaker vendor racesto keep store
`shelves up-to-date, with intranet-based
`order-fulfillment system.
`
`THE ENTERPRISE NETWORK
`
`SNA userintegrates with IP networks,
`then hasto doit again following merger.
`
`SOFTWARE
`
`Record label pressesflexible
`distribution to reduce inventory costs.
`
`IBM Java tool delivers heavy-duty
`developmentcapabilities for teams.
`
`SERVERS & PCs
`
`Small tapes speed check-image
`retrieval for bank without the costs of
`optical storage.
`
`a
`
`
`ise
`IN DEPTH
`Book excerpt fromChuck Martin’s Net
`Future.
`—
`
`69
`
`60
`
`62
`
`65
`
`
`MANAGING
`IT people learn users’ concerns by
`walking in their shoes.
`
`Software warranties fail to protect
`most users; here are tips on real security.
`
`REVIEW CENTER
`
`HTML tools range from the simple to
`the complex — here’s how they work.
`
`CAREERS
`
`Project managementis just getting in
`the way, Peter G. W. Keen charges.
`
`QUICKSTUDY
`
`29
`
`Jini: Java-based interface designed
`to link networked devices easily.
`
`TECHNICAL SECTIONS
`
`CORPORATE STRATEGIES
`
`ClOsdiffer on whether outsourcing
`frees them up or locks them in.
`
`E i}
`
`i,
`
`41
`
`71
`IT managersprovidetips on how to
`ask foraraise.
`
`YEAR 2000
`
`
`
`Users express confidence in their own
`readiness but doubt partners. 20
`
`Company indexs)267
`Contractor wins suit over who has to pay
`Editorial/Letters2oe
`to replace noncompliant systems. 20
`How to contact (CW.8
`Inside Lines
`go
`Stock Vickey28S
`
`If so, check out our online resources
`
`
`
`APPL-1005 / Page 2 of 5
`
`www.computerworld.com/more
`
`APPL-1005 / Page 2 of 5
`
`

`

`STN eee ama Se
`
`J. D. Edwards ERP in Asia,
`Australia, South America
`and other regions
`
`PeopleSoft human
`resources
`
`Microsoft Web browsers
`and servers
`
`Oracle databases
`
`
`
`
`
`PHOTOGRAPHBYTHEASSOCIATEDPRESS
`
`Sy Se Nea Sv Ce ane ne
`
`J. D. Edwards ERP in Asia,
`Central America and
`South America
`
`Netscape Communica-
`tions Web browsers and
`RY-aVo1 8
`
`turned on the production ver-
`sion of SAP Retail 4.0 in Sep-
`tember, using the same mix of
`a Windows NT server and an
`Oracle Corp. database that CSU
`has installed.
`of the issues” at CSU. But he
`added that SAP’s German de-
`MjDesigns ran into “some
`minor performance issues, but
`velopmentlabs also are working
`those were resolved quickly and
`to fix additional problems for
`the retailer. Those fixes are due
`were just a matter of tuning,”
`to be finished next month.
`said Colby Springer, CIO at the
`CSU’s difficulties follow an
`chain of 57 arts and crafts sup-
`ply stores based in Coppell,
`October decision by Nash Finch
`Texas. “We’re surviving quite
`Co., a Minneapolis-based food
`well.”
`wholesaler and supermarket op-
`On the other hand, CSU still
`erator, to shelve most ofits $76
`is running its old homegrown
`million SAP project after devel-
`AS/400 applications in tandem
`opmentdelays madeit impossi-
`ble to install
`the software in
`with SAP Retail. That, along
`with all the manual work that
`time for 2000 [CW, Nov.2].
`employees are doing, “has cre-
`SAP is making a big pitch to
`ated a very negative environ-
`retailers, which have much
`ment around SAP” within the
`more complex processing needs
`than the manufacturers that are
`company, said Pablo Garro, who
`represents CSU’s logistics de-
`R/3’s main audience. But only
`partmenton the project team.
`two U.S. companies have gone
`live with SAP Retail thus far,
`Uploading daily sales data in-
`and CSU is the first user in
`to R/3 takes as long as an hour
`Central America.
`per store, too much time for a
`company with 78
`stores
`in
`CSU officials said they went
`Costa Rica alone, said Sergio
`live with the early-release soft-
`Ortiz, a project team member
`ware to get SAP Retail installed
`who works in store operations
`in time for the holiday season
`at CSU. As a result, the compa-
`and the start of the company’s
`ny’s corporate databases “just
`new fiscal year in October. The
`aren't getting updated,” he said.
`retailer isn’t convinced yet that
`CSU has stopped installing
`the production release of SAP
`erdeen Group Inc. in Boston.
`SAP Retail at stores for now,
`Exxon, Mobil andtheir rivals
`Retail 4.0 will solve all of its
`Ortiz said. The company also
`problems, they added.
`all have used petroleum-explo-
`put off going live with SAP’s
`Jim Shepherd, an analyst at
`ration technologies so well that
`AMR Research Inc. in Boston,
`product replenishmentandpro-
`they have found andare able to
`motions modules, and Pereira
`said the so-called first customer
`produce more oil
`than cus-
`said it may temporarily stop
`shipmentrelease that CSU in-
`tomers are demanding. In the
`stalled is akin to beta-test code
`processing payments to suppli-
`past
`few months,
`that has
`for SAP.
`ers on R/3 and go back to the
`caused prices to drop to an II-
`AS/400 instead of shuttling
`Experienced R/3 shopsstart
`year low of less than $12 per
`barrel.
`data between the two systems.
`running real applications on
`“We're still convinced we can
`such releases “all the time, but
`By merging, Exxon and Mobil
`take this on, but we’re con-
`it’s unquestionably a risky thing
`hope to form back-office sys-
`for a brand-new user to do,”
`cerned that other people in the
`tems that are just as efficient,
`company aren’t as supportive
`Shepherd said. And the un-
`Taylor said. “It is the only way
`anymore,” Garrosaid.
`proven nature of SAP’s retail
`for [energy companies] to sur-
`“At
`the lower levels, we’re
`technology “further complicates
`vive. Driving down internal
`costs is a dire mandate for the
`worried that people are losing
`things” for CSU, hesaid.
`faith,” he said.O
`U.S. retailer MJDesigns Inc.
`industry.” O
`
`
`
`
`
`
`Exxon/Mobil
`
`
`
`Burkett, president of Compass
`America Inc., an IT perfor-
`manceconsultancy based in Re-
`ston, Va.
`Mobil, for example, took a big
`hit in 1995, losing 30% ofits IT
`staff as part of a companywide
`restructuring designed to save
`$1 billion. Exxon, meanwhile,
`has been ona cost-cutting binge
`since the mid-1980s. Now it’s
`banking on saving $2.8 billion
`as part of the Mobil takeover, as
`it cuts 9,000 jobs,closesoffices
`and shares technology.
`Meanwhile, the combinedoil
`behemoth will face enormous
`systems andcultural integration
`challenges. They include merg-
`ing separate SAP software sys-
`tems to support a combined
`global operation with annual
`revenue of more than $203
`billion. Last year, Mobil and
`Exxon together employed about
`122,000 workers.
`“There’s going to be an awful
`lot of work doing SAP-to-SAP
`implementation,” said Howard
`Anderson,. president of The
`Yankee Group, an IT consulting
`firm in Boston.
`Exxon is further along with
`its SAP implementation, which
`began in 1994. Mobil was due
`to begin its SAP project last
`month and complete it by the
`middle of next year, according
`to a July press release from
`SAP.
`
`
`
`MAJOR SYSTEMS AT EXXON AND MOBIL
`By
`is
`ee
`:
`i:
`
`(www.computerworld.com)
`
`December 7, 1998 Computerworld
`
`Grocer
`
`
`
`Oracle databases
`
`the reality is that their project
`slate is full, and they don’t have
`the ability to let people go.
`They’re also creating a brand-
`new, hugeproject in systemsin-
`tegration with SAP. This could
`potentially compromise other
`big projects,” Brunsmansaid.
`It’s only after that integration
`is completed — probably in
`BUSY, BUSY
`2001 — that the IT employ-
`Exxon and Mobil “also have to
`ment
`picture will
`change,
`deal with the fact that almost
`analysts said.
`IT employees
`Then,
`fewer
`everybody at both companiesal-
`resulting in
`will be needed,
`ready has a full plate between
`a combined IT organization
`[separate enterprise resource
`about the same size of Exxon’s
`planning] projects
`and year
`current IT group. Officials at
`2000,” said Barry Brunsman,
`Exxon and Mobil declined inter-
`an energy industry analyst at
`Deloitte & Touche Consulting
`view requests.
`“What we'll see during the in-
`Group/ICS in Chicago.
`said Heather Robinson, vice
`In statements filed with the
`tegration period isa lot of [IT]
`presidentofinteractive markets
`people being offered early re-
`Securities Exchange Commis-
`at the bank. So far, the site is
`tirement,
`then hired back as
`sion earlier this year, Exxon re-
`counts at the Web site, and cur-
`collecting 200 to 300 account
`consultants” until the integra-
`ported that it has already spent
`rent clients can customizetheir
`applicationsper day, she said.
`tion workis finished, said Mike
`$130 million on year 2000
`Union Bank had to establish
`Web page view to transfer mon-
`Weiner, an energy industry ana-
`work, which it plans to com-
`the service to keep up with the
`ey amongaccounts, look atbal-
`in Los Angeles last week offi-
`lyst at Computer Sciences Corp.
`plete by year’s end.
`in Boston.
`Joneses, Robinson said. “It’s al-
`ances andget investmentadvice
`cially launched its online bank-
`Mobil reported that 68% of
`stored on the Dominoserver.
`most become a commodity [for
`ing service based on Lotus De-
`Ironically, it was the generally
`its year 2000 work had been
`The service has been available
`bank customers] to be able to
`velopment Corp.’s Notes client
`superefficient and innovative
`completed at a cost of $89 mil-
`conducttransactions online.”
`to select customers since mid-
`and Dominoserver.
`use of IT on thepart ofoil com-
`lion. Additionally, Mobil said it
`Officials at the bank and at
`The bank already used Notes
`November and was made gener-
`panies that helped create the
`had spent another $154 million
`and Domino in-house for mes-
`Lotus said it marksthefirst use
`ally available last week.
`current oil glut — and conse-
`on new systems to improve
`Site creators took into ac-
`of Domino Web server to con-
`saging and workflow applica-
`quently caused profit margins
`business operations.
`tions and wantedto leverage its
`count the best practices of oth-
`duct online banking.
`to shrink, said Bart Taylor, an
`“In a merger, cost savings are
`investment, Robinson said.O
`er banks’ Web bankingsites,
`New customers can open ac-
`energy industry analyst at Ab-
`expected to come outofIT, but
`
`41) is published weekly: except a single combined issue for the last week in Decemberandthefirst week
`Periodical postage paid at Framingham, Mass., and other mailing offices. Posted under Canadian International Publication agreement #0385697. Computerworld (ISSN 0010-48.
`ld can be purchased on microfilm and microfiche through University Microfilms Inc., 300 N. Zeeb Road,
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`Banking site relies on Domino
`
`By Roberta Fusaro
`
`UNION BANK OF CALIFORNIA N.A.
`
`APPL-1005 / Page 3 of 5
`
`APPL-1005 / Page 3 of 5
`
`

`

`(www.computerworld.com)
`
`December 7, 1998 Computerworld
`
`How to contact
`
`Computerworld
`
`Main phone number................. (508) 879-0700
`All editors unless otherwise noted below
`Main fax number..
`--(508) 875-8931
`
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`
`Companiesin this issue
`
`
`
`Smurfit-Stone Container Corp.
`Sneaker Stadium...
`
`SOfPES .-scocses
`
`SoftQuad Inc.
`Sony Corp. ofAmerica.
`
`Southwest Airlines Co. .
`SportsLine USA Inc..
`Stone Container Corp.
`
`Storage Technology Corp.
`Strategic Research Corp...
`Sun MicrosystemsInc............
`System Software Associates Inc.
`Systems and Technology Corp.
`
`The Boeing Co.........«
`The Source Publications Inc.
`
`The Sports Authority...
`The Upper Deck Co. LLC.
`Time Warner Inc...
`
`
`Tivoli Systems Inc.
`Toshiba America Info. SystemsInc.
`58
`Transwestern Ins. Administrators
`
`
`1
`
`5
`
`ADVERTISERS INDEX
`
`Oo awe ly ee5, 18-19, 38-39
`he://www.compaq.com
`Computer Associates .........Cz
`hittp://www.cai.com
`Deloitte & Touche Consulting
`hitp://www.deloitte-ics.com
`
`Group(Ieh ee ed ines ae
`FOG cue ce Veer tay Meee ien
`http://www.forte.com
`GENICOM i sien s Became:25
`hitp://www.genicom.com
`Global toe ere60/61
`Hewlett-Packard .
`5, 22-23
`hitp://www.hp.com
`JD Edwards oie see,10
`http://www.jdedwards.com
`Kingston Technology ......... :C4
`http://www.kingston.com
`Lucent Technologies ....... .26-27
`hitp://www.lucent.com
`Micrografx ..........phe Tas68
`hitp: //www.micrografx.com
`Wilerosott. 655 535.0 owe re a9
`hittp://www.microsofi.com
`RGISCADE | Be e8 irs eee44
`hitp://www.netscape.com
`Network Associates ...........59
`http://www.nai.com
`New Horizons iiss si Siw63,
`hitp://www.newhorizons.com
`Nortel Networks .............48
`hitp://www.nortelnetworks.com
`Oecde Core: . ary7, 42-43
`hittp://www.oracle.com
`Paciic Bett56-57*
`hitp://www.pacificbell.com
`Pier Co ee te os“46-47
`hittp://www.pfizer.com
`Platinum Software ............3
`http://wwwplatsoft.com
`Platinum Technology ..........54.
`hitp://www.platinum.com
`SAS Institite 3. 05 621, C3
`hitp://www.sas.com
`Southwestern Bell .........56-57"
`hitp://www.swbell.com
`BybGse ce ee4°
`ee://veww.sybase.com
`COM oo ee34-35
`hittp://www.3com.com
`:
`joshiba .. 2.62...30-31
`hitp://www.toshiba.com
`MISYS Ue ee ee, Ca keW
`hittp://www.unisys.com
`(800) 874-8647 Xi00
`
` Compad Computer
`
`
`*Regional Select Edition
`This index is provided as an additional ser-
`vice.The publisher does not assumeanylia-
`bility for errors or omissions.
`
`APPL-1005 / Page 4 of 5
`
`DGM&S Inc........
`
`Disney Online Inc.
`
`Dixon Ticonderoga.
`
`E-Commerce West Corp.
`OfficeMaxInc.
`
`Edward Jones & Co.
`Infonet Services Corp...
`1
`
`Union Bankof California N
`Information Builders |
`Egghead.com..
`Oracle Corp.....
`89
`
`
`United Parcel Service
`
`Inc.
`Palm Computing
`Egon Zehnder International
`8 Information Technology
`of America Inc. .......
`Electronic Data Systems Corp.
`......4, 12
`Pioneer InternationalInc.
`PeopleSoft Inc.......
`
`USAA Insurance Co.
`Persistence Software Inc.
`
`
`Inprise Corp, ..vescesssreses
`Elron SoftwareInc.
`
`Philip Morris Cos......
`UUnet Technologies Inc.
`4 Inrange Technologies Corp.
`EMCCorp.......
`
`Bierce & Kenerson PC.
`
`
`Epson America Inc.
`Verity Inc.
`Philips Electronics N.V.
`
`
`VHAInc...
`Ernst & Young LLP
`Bitpipe Communications
`Pick SystemsInc....
`
`
`Bluestone Software Inc....
`
`Visa Int'l Services Association
`European Commission..
`8
`Planet City Softwa:
`
`
`
`British Telecommunications PLC
`PointCast Inc.
`Exabyte Corp......
`5
`set
`
`Visionics Corp....
`
`Brown & WOO .....ccssesneseseeresnes
`
`Qualcomm Inc...
`Walt Disney Co...
`-10
`Extraprise Group
`lanaTechnologies .
`51
`
`
`
`
`BuenaVista Internet Group
`EXXON COPp...ssesseseesees
`1
`Italian Antitrust Authority
`:
`Quantex MicrosystemsInc.
`Warner/Elektra/Atlantic Cor,
`58
`
`
`
`Wenner Media...
`Factory Card Outlet Corp..
`J. D. Edwards & Co,
`Cabletron SystemsInc.
`
`
`
`Cahners In-Stat Group..
`Federal Express Corp...
`]BA International...
`Wired Digital Inc.
`
`Wireless Internet & Mobile
`
`Cherry Electrical Products
`Federal Trade Commisiso:
`:
`Jefferson-Smurfit Corp.
`
`
`Cisco Systems Inc.
`First Data MerchantServices Corp.......
`JP SystemsInc..
`Computing......
`
`
`First Manhattan Consulting Group
`
`First Union Corp....
`
`First Union National Ban! LANart Corp...
`SBC CommunicationsInc.
`
`
`Scala Business Solutions
`Loomis Sayles & Co.....
`
`Lotus DevelopmentCorp.
`MasterCard International Inc.
`
`McDonald’s Corp.....
`
`MCI WorldComInc...
`
`Medical Mutualof Ohio...
`
`
`Page numberrefers to page on which story begins. Company namescan also be searched at www.computerworld.com.
`
`3COM COPP...sereeeree
`Actinic Software Ltd.
`10, *4)
`
`Action Technologie:
`Active Concepts Ltd.
`Airbus Industrie
`
`Compuware COMp....sessersorsseerernssenrereeres16
`Consolidated Edi:
`
`of New York Inc.
`
`Corel Corp......
`Corporacion de
`
`
`CyberCashInc....
`DaimlerChrysler C
`
`Dain Rauscher Wessels
`
`Data General Corp
`4
`
`Datacom Technology
`4
`DBEAQUESEscsrcccincnsnvoosaresaenin
`
`DataRover Mobile Systems ine
`°
`Debis IT Services North Americ:
`Dell Computer Corp.
`Deloitte & Touche
`
`
`
`
`
`American Software Inc.
`
`
`
`AmwayCorp.......
`Apple Computer Inc.
`62
`Arnold & Porter.....
`ArrowPoint Communications..
`49
`Arthur Andersen & Co.
`
`20
`ASELimited
`
`9,90
`AT&T Corp.
`
`.9o
`Atari ve...
`AutoZoneInc.
`
`Bank of America
`
`
`
`Forte Software Inc....
`
`Foundry Networks Inc.
`France Telecom SA...
`
`Frederick Gumm ChemicalCo.
`
`FreeMarkets Online Inc.
`Freightliner Corp.
`
`
`
`GeneralMills Inc...
`
`General Motors Corp.
`
`Giftpoint.com......»
`Granite SystemsInc..
`
`HBO & Co..
`Helix Health Inc.
`
`
`
`
`
`>8,114, 16, 20,
`24, 41, 51, 53, 55, 64, 90
`
`
`Meta GroupInc.
`
`«+6, 8, 10, 12, 16, 20,
`
`
`sseeees2B, 33) 36, 41, 49) 51, 531 65) 73, 90
`MJDesigns Inc.
`
`Mobil Corp......
`Montgomery West
`
`Multiservice Switching Forum
`NashFinch Co....sessesesveceoves
`National SemiconductorCorp.
`NationsBancServices Inc.
`NCRCorp.......
`Net.Genesis Cor;
`
`5
`8
`
`
`
`NetopiaInc.
`Netoria Inc.
`Netscape Communications Corp. a 6,
`gevsigircteamened8, 45, 12, 16, 20, 28, 33, 86
`Nortel Networks........
`
`Northern Telecom Ltd.
`Novell Inc...
`
`
`ComputerTechnology——at
` Computerworld Inc. ...sesesvesessesserecneeessee4
`
`
`
`
`APPL-1005 / Page 4 of 5
`
`

`

`(www.computerworld . com) Dece mb er 7, 1998
`
`Jini
`---------------------------