United States Patent (19)
`Von Meister et al.
`
`US005199062A
`5,199,062
`Patent Number:
`11
`45) Date of Patent: Mar. 30, 1993
`
`(54)
`
`75
`
`73)
`21
`22
`
`63)
`
`51
`(52)
`
`58)
`
`56)
`
`TELEPHONE COMMUNICATIONS SYSTEM
`4,757,525 7/1988 Matthews et al. .................... 379/89
`NCLUDING A DIGITAL TELEPHONE
`4,763,350 8/1988. Immendorfer et al. .............. 379/67
`SWITCH, A VOICE RESPONSE UNIT AND A
`4,785,408 11/1988 Britton et al......
`364/513.5
`4,797,910 1/1989 Daudelin .......
`... 379/67
`STORED PROGRAM SEQUENCE FOR
`4,797,913 1/1989 Kaplanet al. .............
`... 379/91
`CONTROLLING BOTH THE SWITCH AND
`4,809,321 2/1989 Morganstein et al. ...
`... 379/67
`THE WOCE RESPONSE UNIT
`4,823,374 4/1989 Verlohr .....................
`... 379/67
`Inventors: William F. Von Meister, Great Falls;
`4,827,500 5/1989 Binkerd et al. .......
`... 379/88
`Mark Foster, Falls Church, both of
`4,847,890 7/1989 Solomon et al.......
`... 379/67
`Va.
`4,893,328 l/1990 Peacock ................................ 379/67
`Assignee:
`Phone Base Systems Inc., Vienna,
`4,899,373 2/1990 Lee et al. ............................ 379/207
`Va.
`4,979,206 12/1990 Padden et al. ........................ 379/67
`Appl. No.:
`789,398
`FOREIGN PATENT DOCUMENTS
`Filed:
`Nov. 8, 1991
`0086357 5/1984 Japan ..................................... 379/89
`Related U.S. Application Data
`WO89/00793 1/1989 World Int. Prop. O. ............ 38/42
`Continuation of Ser. No. 639,739, Jan. 11, 1991, aban
`OTHER PUBLICATIONS
`doned, which is a continuation of Ser. No. 147,102,
`"A Pabx That Listens and Talks", H. Mulla, Speech
`Jan. 20, 1988, abandoned.
`Technology, No. 2, Jan.-Feb. 1984, pp. 74-79.
`Int, C. ....................... H04M 3/50; HO4M 3/54;
`"Application of Speech Recognition and Synthesis to
`H04M 3/56; H04Q 11/04
`Pabx Service", Mulla and Vaughan, Electrical Commu
`U.S. C. ........................................ 379/67; 379/89;
`:nication, vol. 59, No. 3, pp. 273-280, publ’d. May 6,
`379/196; 379/205; 379/207; 379/211; 379/212;
`1985.
`379/216; 370/62
`"The AT&T Multi-Mode Voice Systems-Full Spec
`Field of Search ....................... 379/88, 89, 67, 84,
`trum Solutions For Speech Processing Applications',
`379/201, 211,213,214, 233,212, 202,204, 205,
`S. D. Hester et al., Proceedings of the 1985 Ayios Confer
`216, 196, 197, 198, 199,355; .370/61, 62;
`hence, Sep. 1985, 12 pages.
`359/135-137, 165, 167
`References Cited
`Primary Examiner-Thomas W. Brown
`U.S. PATENT DOCUMENTS
`Attorney, Agent, or Firm-Browdy and Neimark
`3,302,182 1/1967 Lynch et al........................... 380/49
`(57)
`ABSTRACT
`'3. SEO. 33 E.
`4,375,083 2/1983 Maxenchuk ...
`C364/36 E.
`4,440,986 3/1984 Thorson ...
`, a Puruiyot incoming an outgoing line
`:ning
`4. 528.658 7/1985 Israel
`379/94 X calls therebetween, an audio response unit for receiving
`355676i 12/1985 Hashimoto.
`... audio communications from a user and for generating
`57,063. 3/1986 Hinearyea.". 737
`and transmitting yoice communications, and a central
`4,580,012 4/1986 Matthews et al. ....................
`67
`processing unit for executing a stored program. Se:
`4,580,016 4/1986 Williamson ........................... 36/1
`quence based upon the audio communications received
`4,581,486 3/1986 Matthews et al. .................... 376/88
`by the voice response unit to control both the voice
`4,585,906 4/1986 Matthews et al. ...
`379/88
`response unit and the telephone switch. The central
`4,589,107 5/1986 Middleton et al. ..
`370/62
`processing unit may be connected within the voice
`4,602,129 6/1986 Matthews et al. ...
`. 379/88
`response unit or externally thereto.
`4,625,081 11/1986 Lotito et al. .......................... 379/88
`4,640,991 2/1987 Matthews et al.
`379/88
`4,646,346 2/1987 Emerson et al.
`379/214
`4,652,700 3/1987 Matthews et al. .................... 379/89
`4,747,124 5/1988 Ladd ..................................... 379/67
`4,757,267 7/1988 Riskin.................................. 379/113
`TELEPHONE
`800
`d
`RUNKS:
`INATS
`Out WATS
`7-1
`16-1
`TelePHONE SWITCHING MATRix
`
`O
`43 Claims, 26 Drawing Sheets
`Microfiche Appendix Included
`(1 Microfiche, 79 Pages)
`
`LOCAL
`EXCHANGE
`
`22
`
`SWTCH CONTROL
`
`21
`
`voice ResPONse
`PORTS
`
`OGTA SIGNAL PROCESSORS
`
`switch CONTROL
`a MonTOR
`NES
`
`24t
`
`240
`WOCE
`CE
`SYNTHESIS
`Re8
`PACKAGE
`PACKAGE
`woCE RESPONSE COMPUTER
`24
`MESSAGE
`repeAT
`STORAGE
`DANG
`MEANS
`MEANS
`
`MESSAGE
`rePLAY
`
`
`
`
`
`
`
`23
`
`24
`
`
`
`
`
`
`
`
`
`
`
`Page 1 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 1 of 26
`
`5,199,062
`
`A / G. 1
`
`19
`
`NCS
`
`O
`
`11
`
`LN1
`-IV
`
`LN12
`Liv 2
`
`LN21
`LW2
`
`LN22
`- W22
`
`LN23
`L-V25
`
`LN in
`liv in
`
`- - - -Nnm
`- - - - w nrn
`
`4
`
`TELEPHONE
`TRUNKS:
`
`8OO
`NWAS
`
`LOCAL
`LD
`OUWATS EXCHANGE
`
`VOICE RESPONSE
`PORTS
`
`
`
`21
`
`SWITCH CONTROL
`8 MONITOR
`LNES
`
`24b
`
`VOICE
`VOICE
`SYNTHESS
`RECOGNITION
`PACKAGE
`PACKAGE
`VOICE RESPONSE COMPUTER
`24d
`24e
`
`MESSAGE
`REPLAY
`MEANS
`
`MESSAGE
`STORA GE
`MEANS
`
`REPEAT
`DANG
`MEANS
`
`22
`
`23
`
`24
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`LOCAL AREA
`NETWORK
`
`SA VOCE/DAA
`STORAGE
`26
`
`
`
`EXCHANGE
`MEDA
`28
`
`ADMIN.
`NETWORK
`
`A/G.2A9
`
`14
`
`Page 2 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 2 of 26
`
`5,199,062
`
`TELEPHONE
`T RUNKS:
`
`8OO
`IN WATS
`
`D
`OUWAS
`
`LOCAL
`EXCHANGE
`
`7
`
`16
`
`5
`
`TELEPHONE SWITCHING MATRIX
`
`SWTCH
`CONTROL
`
`21
`
`VOICE RESPONSE
`PORS
`
`SWITCH CONTROL
`8 MONTOR
`
`22
`
`
`
`23
`
`24
`
`LOCAL-AREA
`NEWORK
`
`
`
`VOCEADATA
`STORA GE
`26
`
`EXCHANGE ADMN. 19
`MEDA NETWORK
`28
`
`Page 3 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 3 of 26
`
`5,199,062
`
`
`SANILNOYWYOSNOdSe30INdONINIGWW307eNNAW
`
` ONIGHODSY119«LNVLSISSY
`
`SNOILVAY3SSY©swivHSV9SS3udx4eJDIAYAS
`SL4HIDLNVLSNIeSSLe
`
`Sb:cv
`
`
`ONIGUYMYOSTIVDSLOWSYe@
`
`ONIDNAYSANODe
`AJDIAYSSYSWOLSND©
`
`2€~|TINO343M|g¢NOAATVHM
`6¢ONIWNIVW
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`TWIGLO3SYId
`ONIOSVSSIW
`1VIdASVA
`
`SE
`
`
`
`ve|£°9/4
`
`Ov
`
`SSSANISNG
`
`W3LSAS
`
`Page 4 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`Page 4 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`
`
`
`
`
`

`

`U.S. Patent
`
`Mar.30, 1993
`
`Sheet 4 of 26
`
`5,199,062
`
`£9
`
`-|AYVYANILI
`
`3L1OWSY
`
`09
`
`
`
`ONINICIWNOSY3d
`
`AYOLIAYIA
`
`bS
`
`#JINOHd
`
`(#L990)
`
`cQ
`
`LISANID/AIA
`
`
`
`193735SQYOMSSVd
`
`TWIGASW
`
`gqry
`[easytiaauoNOIiveLSI934(ig|
`
`
`|W3LSASAL
`
`.pr
`
`OsO¢
`
`Page 5 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`
`
`VLVGIWNOSY3d_sf.bd/J2S
`
`
`
`
`
`Page 5 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 5 of 26
`
`5,199,062
`
`A / G 5
`
`
`
`66
`
`V P
`MESSAGE .
`
`GUEST
`MESSAGE
`
`A / G. 6
`
`74
`
`
`
`
`
`MESSAG NG
`
`Page 6 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 6 of 26
`
`5,199,062
`
`/8
`
`9N | N | O TIV70OT
`E0 | 09
`
`83 WOLSTI O
`
`28
`
`O8
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`Page 7 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 7 of 26
`
`5,199,062
`
`A / G 3A
`
`OOO
`
`
`
`
`
`ACCOUNT
`NUM BERN
`DATABASE
`
`OO4.
`
`
`
`PASSWORD
`SPOKEN OR
`DAL ED
`
`OO 5
`
`
`
`UNDESSTO99
`
`OO6
`
`WELCOME TO THE SYSTEM
`YOU HAVE NO/N MESSAGES
`
`
`
`Page 8 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 8 of 26
`
`5,199,062
`
`NO
`
`1 O2
`
`OR D A L.
`NUMBER
`
`1 O14
`
`
`
`DALNG
`NUMBER DELAY
`
`PDV C2
`
`A/G 3A
`
`1 OO 8
`YES
`
`OO
`
`
`
`
`
`
`
`
`
`MENU:
`
`'2' - MESSAGING
`'3' - BUSINESS ASSISTANT
`'4" - SERVICE MENU
`
`O6
`
`to 8
`
`O2O
`
`O22
`
`YES
`
`YES
`
`YES
`
`BASS 1
`
`Y
`
`NO
`
`NO
`
`NO
`
`NO
`
`Page 9 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 9 of 26
`
`5,199,062
`
`A / G 94
`
`ERROR
`
`
`
`CALL ING (NAME)
`D A L'1' TO LEAVE
`MESSAGE OR PLACE
`ANOTHER CALL
`
`O32
`
`NO
`
`1 O34
`
`NO
`
`DAL '1' TO LEAVE
`MESSAGE '2' TO PLACE
`A CALL
`
`O36
`
`O38
`
`NO
`
`SPEAK
`... NAME
`
`1O4O
`GNDERSTOODYYES
`
`PDVC2
`
`O 42
`
`NO
`
`REPEAT
`NAME
`
`O44
`
`GNDERSTOODn YES
`
`PDVC2
`
`O46
`
`NO
`
`DAL
`NALS
`
`Page 10 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 10 of 26
`
`5,199,062
`
`A / G 9A
`
`O48
`
`
`
`FOUND IN
`DAA BASE
`?
`
`(NAME) NOT N DATABASE
`DAL
`'1'- UPDATE DIRECTORY
`'Q'- PLACE A CALL
`
`
`
`
`
`
`
`Page 11 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 11 of 26
`
`5,199,062
`
`A/G foa
`
`
`
`O6O
`
`STAR
`DCTATING MESSAGE
`
`se ra
`
`O64
`
`RERECORD
`2
`NO
`
`O66
`
`O68
`
`O7 O
`
`
`
`DAL
`'1'- KEEP TRYING
`'2'- WAT FOR CALL-IN
`'2'- PLACE A CALL
`
`YES
`
`O72
`
`MSG2D
`
`YES
`
`
`
`
`
`
`
`O74
`
`O76
`
`PDWCZ)
`
`YES
`
`
`
`NO
`
`NO
`
`O78
`NO
`
`ERROR
`
`NON-
`DRECTORY
`PARTY
`2
`
`DAL T ME TO START
`TRYING TO DELVER
`MESSAGE
`
`WL TRY EVERY 5
`MNUTES FOR 2 HOURS
`AFTER (ME). DAL
`'1'- OK.
`'2'- CHANGE TIME
`
`
`
`
`
`(B)-NO C 1 O84
`
`Page 12 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 12 of 26
`
`5,199,062
`
`A / G. foB
`
`(B)
`1086 3D
`
`O88
`
`YES
`
`SYSTEM TO MDL
`
`1 O9 O
`
`
`
`
`
`
`
`
`
`DAL
`'1'- LEAVE MESSAGE
`FOR SOMEONE ELSE
`N D RECTORY
`'Q'- PLACE A CALL
`
`1 O 92
`
`YES
`
`NO
`
`1 O94
`
`3) NO
`
`YES
`
`MSG 2D
`
`PDVC2)
`
`Page 13 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 13 of 26
`
`5,199,062
`
`AF/G, ff. A
`
`1 OO
`
`DAL
`'1'- RETRIEVE MESSAGES
`'2'- LEAVE MESSAGES
`
`1 O2
`
`k) YES
`
`GE)
`
`11O4
`
`NO
`
`O
`
`YES
`
`O8
`
`
`
`
`
`YES
`
`ANY
`STORED
`MESSAGs
`
`O6
`
`NO MESSAGES,
`DAL
`NO '1' LEAVE AMESSAGE
`'2'- PLACE A CALL
`
`
`
`
`
`- YOUR MESSAGE FOR
`(NAME) WAS
`DEL WERED AT(ME)
`TO (NAME)
`- THIS MESSAGE WAS
`RECEIVED FROM
`(NAME) AT (TME) ON
`(DATE)
`
`12
`
`DAL
`''. REPEAT MESSAGE
`'2'- NEXT MESSAGE
`
`113
`
`NO
`
`15
`
`NB --GERROR)
`
`ERROR
`
`YES
`
`Page 14 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`sheet 14 of 26
`
`5,199,062
`
`A / G. 11 B (c)
`
`
`
`7
`
`11
`
`MORE
`ME SSAGEs
`
`A DD TO MESSAGE
`COUNTER
`
`
`
`14
`
`NO MORE MESSAGES
`DAL
`'1'- LEAVE AMESSAGE
`'2'- PLACE A CALL
`
`A / G. //C
`
`112O
`
`SPEAK OR DIAL PARTY'S
`NAME OR NIT ALS
`
`
`
`1122
`
`COMMAND
`REC EVE D
`
`
`
`ERROR
`
`Page 15 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 15 of 26
`
`5,199,062
`
`AF/G, f2A
`
`HAVE AMESSAGE FROM
`(NAME) DAL :
`'1'- F YOU ARE (NAME)
`2'- CAN TAKE A MESSAGE
`'3'- WOULD LIKE ME TO HOLD ON
`4- WOULD LIKE ME TO CALL
`BACK
`
`RECORDING
`BY THE
`SYSTEM
`
`
`
`
`
`
`
`
`
`DAL
`- REPEAT MESSAGE
`
`
`
`| THANK YOU... INFORMATION
`CONCERNING THIS
`SYSTEM
`
`
`
`Page 16 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 16 of 26
`
`5,199,062
`
`AF / G f3A
`
`116O
`
`
`
`WELCOME TO THE BUSINESS
`ASS STANT. DAL
`'1'- CALL FORWARDING
`'2'- CALL CONFERENCNG
`'3'- CALL RECORDING
`
`1162
`
`YES
`
`176
`
`
`
`UPTO 7 CALLS MAY 174
`BE ADDED BY DIALING YES
`' ' AND SAYING NAME,
`DALNG INTALS OR
`NUMBER
`
`178
`
`NO
`
`ERROR
`
`NO
`
`NO
`
`YES
`
`1164
`
`ThS S AVAILABLE
`ONLY FOR
`INTERSTATE CALLS.
`DAL
`'1'- CONFIRM
`'O'-MAINMENU
`
`66
`
`
`
`GIVE COSTS FOR
`- THS SERVICE
`AND SET
`RECORDER
`
`72
`
`DAL NUMBER
`
`Page 17 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 17 of 26
`
`5,199,062
`
`G)
`
`A/G f3 B
`
`18O
`
`DAL
`'1'- FORWARD CALLS
`'O'- CANCEL FORWARDING
`
`1184
`
`
`
`BASS 1
`
`82
`CANCEL
`YES
`k) FORWARD NG
`NO
`
`1186
`
`kD to
`
`1188
`
`YES
`
`USER DALS NUMBER
`AND IS ASKED TO
`CONFIRM NUMBER OR
`REDAL
`
`1190
`
`
`
`D At
`1 - CELLULAR PHONE
`'2'- REGULAR PHONE
`
`YES
`
`ERROR
`
`NO C
`
`198
`
`THANK YOU
`MESSAGE
`
`1194
`
`
`
`DAL AREA
`CODE OF
`USE
`
`Page 18 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 18 of 26
`
`5,199,062
`
`AF/G, f4
`12OO
`
`
`
`
`
`
`
`
`
`D A L:
`'1'- UPDATE PERSONAL DIALNG
`DRECTORY
`'2'- TRAVEL GUIDE
`'3'- NSTANT GF T SERVICES
`SPONSOR DATABASE
`RETURN TO MAN MENU
`
`12O2
`
`C) YES
`NO
`CD YES
`
`12O4.
`
`NO
`
`12O6
`
`C YES
`
`NO
`
`12O8
`
`3) YES
`
`NO
`
`12O
`
`YES
`
`SPONSOR
`ROUTINES
`
`NO
`
`ERROR
`
`Page 19 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 19 of 26
`
`5,199,062
`
`A/ G. f6
`
`22O
`
`YOU HAVE (N MESSAGES
`'1'- INSTRUCT ONS
`'2'- UPDATE DIRECTORY
`122
`
`SET FLAG
`F NO ENTRES
`
`1222
`
`
`
`
`
`'1'- ADD NAME
`'2'- DELETE NAME
`'2'- SERVICE MENU
`
`
`
`123O
`
`
`
`
`
`
`
`ERROR
`
`NO
`
`NO
`
`1236
`
`YES
`
`SPEAK NAME
`TO BE
`DELETED
`
`
`
`
`
`CON FRM
`DELETON
`OR CANCEL
`REQUEST
`
`Page 20 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 20 of 26
`
`5,199,062
`
`A/G. f6A
`
`A/G. f6 E.
`
`DEL VER NSTRUCTIONS
`DAL
`' - PROCEED
`'
`'2'- REPEAT INSTRUCTIONS
`
`1242
`
`1244
`
`1246
`
`
`
`
`
`
`
`
`
`
`
`
`
`FRS/
`SECOND ENTR
`FLAG ON
`2
`
`OBTAN 3 SAMPLES OF
`HOME AND
`BUS N ESS NUMBER
`
`CONFIRM HOME
`OR
`OFFICE NUMBER
`
`
`
`UPDATE
`ACCOUNT
`RECORD
`
`1254
`
`ASK USER FOR NAMES,
`NT ALS AND NUMBERS
`TO BE ADDED. DAL
`'1'- PROCEED
`'O'- SERVICE MENU
`
`
`
`
`
`1256 k)
`
`NO
`
`1258
`
`GD
`
`NO
`
`12so
`
`
`
`
`
`
`
`OBTA N SPOKEN
`LAST NAME
`THREE T MES
`
`1262
`
`DAL FIRST
`AND
`LAST NITALS
`
`1266
`
`OBTAN
`MDDLE
`INTIAL
`
`1264
`
`
`
`OTHER
`ENTRIES WH
`THOSE
`NITALS
`2
`
`1268
`
`DAL
`PHONE NUMBER
`
`Page 21 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 21 of 26
`
`5,199,062
`
`GE)
`
`27O
`
`DESNAE RT AS
`2. VP
`- PROCEED WITH
`NEXT ENTRY
`
`272
`
`NO
`
`KO YES
`CD YES
`
`UPDATE
`ACCOUNT
`RECORD
`
`1274
`
`1276
`
`278
`
`
`
`DAL
`'1'- CUSTOMER SERVICE
`2'- NEXT ENTRY
`2'- MAIN MENU
`
`NO
`
`282
`k) ES
`YES -G)
`
`SPONSOR
`
`129O
`
`DA:
`'1'- CLOSEST TRAVEL SERVICES,
`CASH MACHINES, TRAVELERS
`CHECK D SPENSER
`"2"
`2'- OTHER SERVICES
`
`292
`
`YES /CUSTOMER
`SERVICE
`
`NO
`
`-
`
`1294
`
`CD NO (Error
`
`YES
`
`1296
`
`1298
`No OETAIN CALLERS
`AREA CODE,
`PHONE NUMBER
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`RECTE NEAREST TRAVEL
`SERVICES, CASH MACHINES
`AND TRAVELERSCHECK
`DSPENSERS, WITH ADDRESS,
`PHONE NUMBERS AND HOURS
`OF OPERATION
`
`DAL
`1 - REPEAT INFORMATION
`'2'- MAN MENU
`
`NO
`
`NO
`
`<) YES
`
`NO
`
`YES
`
`CUSTOMER
`SERVICE
`
`Page 22 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 22 of 26
`
`5,199,062
`
`A/G 13A
`
`13 O
`
`DAL
`'' - RESERVATIONS
`'2'- RESTAURANT GUIDE
`'3'- EMERGENCY SERVICES
`'O'- SERVICE MENU
`
`132
`
`34
`
`NO
`
`NO
`
`1316
`
`CONNECT TO
`YES 24-Hour
`RESERVATION
`T
`CENTER
`
`38 k) YES (sponsor
`
`32O
`
`NO
`
`k) NO-(error
`
`YES
`
`1322
`
`DAL OR GNATING
`AREA CODE AND NUMBER
`
`1324
`
`
`
`CHOOSE
`TYPE OF
`FOOD
`
`
`
`
`
`
`
`
`
`A / G. f6A
`
`1326
`
`DATABASE
`LOOK UP
`
`RECITE SELECTION OF CLOSEST
`RESTAURANTS, F ANY,
`PROVIDING OPPORTUNITY,
`AT ANY TME, TO HAVE
`SYSTEM CALL THE
`RESTAURANT
`
`CONFRM
`SELECTION
`
`
`
`
`
`DAL
`'1'- CALL RESTAUR ANT
`'2'-TRAVEL GUIDE MENU
`
`Page 23 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 23 of 26
`
`5,199,062
`
`A / G. f 9
`
`34 O
`
`
`
`CHARGES G VEN FOR
`'
`' - ROSES
`'2'- CHOCOLATES
`2) - SERVICE MENU
`
`1342 kD ve
`
`1344
`
`NO
`
`
`
`
`
`SET FLAG FOR
`ROSES
`OR CHO COLATES
`
`1346
`
`
`
`
`
`
`
`SPEAK NAME, ADDRESS AND
`PHONE NUMBER OF
`PERSON TO WHOM
`DELIVERY S TO BE MADE
`
`348
`
`THANK YOU, DAL:
`'1'- SEND ANOTHER GIFT
`'Q'. SERVICE MENU
`
`35O
`
`YES
`
`NO
`
`1352
`
`k) YES
`
`SVCM1
`
`NO
`
`Page 24 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 24 of 26
`
`5,199,062
`
`A/G 2OA
`
`A / G. 20 A
`Q)
`
`36O
`
`1374
`
`NSTRUCT ONS.
`WAT For D A LED
`
`DAL FIRST FOUR
`LETTERS OF PASSWORD
`
`362
`
`1376 -
`
`OBTAIN FRST, M.DDLE
`AND LAST NAME,
`ADDRESS, SPOKEN AND
`D A A LED ZP CODE
`
`1364
`
`PLAYBAck
`CONFIRMATON
`1366
`
`TRANSCR BE
`NFORMATON
`
`1368
`
`1368
`
`
`
`DAL HOME / OFFICE PHONE
`NUMBERS TWCE WITH
`CONFIRMATION
`
`137 O
`
`OBTAN CREDT
`CARD INFORMATION
`
`
`
`1372
`ASK FOR SPOKEN
`PASSWORD, SPOKEN
`Thr E
`MES
`
`CHOOSE WORD USED
`TO MAKE CALLS, PHONE
`CALL, 'GET, SPOKEN
`THREE TIMES
`1378
`
`
`
`CHOOSE WORD
`USED TO CHECK MESSAGES,
`I.E. "M
`A
`K
`E RE SPO EN
`
`
`
`38O
`THANK YOU. DIAL:
`'1. SETUP PERSONAL
`DALNG DRECTORY
`4 SERVICE MENU
`"na"- M N N MMI ?hR-rn
`'4 SERVICE MENU
`2'-MAIN MENU OR CALL
`LATER TO COMPLETE
`
`1382
`
`YES
`
`8
`
`-
`
`1384
`
`1386
`
`NO
`
`NO
`
`NO
`
`YES
`
`YES
`
`ERROR
`
`PDVC2) )
`CPDvco )
`
`Page 25 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 25 of 26
`
`5,199,062
`
`14OO
`
`A/G.2f A
`
`OBTAN CALLERS PARTYS
`AREA CODE AND
`PHONE NUMBER
`
`
`
`
`
`
`
`
`
`YES
`OBTAIN CALLERS AREA
`CODE AND
`PHONE NUMBER
`
`
`
`14O9
`
`THANK YOU. YOU
`HAVE NOWN
`MESSAGES FROM
`(NAME)
`
`AFTERTONE,
`NODCTATE
`MESSAGE
`
`144
`
`REVIEW MESSAGE,
`REPLAY,
`RERECORD
`OPTIONAL
`
`
`
`14
`16
`
`1412
`
`END
`
`NO
`
`41 O
`
`48
`
`YES
`
`
`
`DANG... YES
`DAL
`'1'- TO LEAVE
`MESSAGE
`
`
`
`NO
`
`Page 26 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`U.S. Patent
`
`Mar. 30, 1993
`
`Sheet 26 of 26 .
`
`5,199,062
`
`(K)
`
`A / G.2f As
`
`1422
`
`CALL BENG
`FORWARDED TO
`(LOCA ON)
`
`424
`
`DAL'1' TO
`LEAVE
`MESSAGE
`
`1426
`
`.
`
`CD NO
`
`ERROR
`
`YES
`
`1428
`
`D CTATE MESSAGE
`
`43O
`
`
`
`DAL
`'1' - REVIEW MESSAGE
`'2'- RE-RECORD MESSAGE
`2'- END CALL
`
`1438
`
`NO
`
`YES
`
`NO
`
`--(ERROR
`
`Page 27 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`1
`
`TELEPHONE COMMUNICATIONS SYSTEM
`INCLUDING A DIGITAL TELEPHONE SWITCH, A
`VOICE RESPONSE UNIT AND A STORED
`PROGRAM SEQUENCE FOR CONTROLLING
`BOTH THE SWITCH AND THE VOICE RESPONSE
`UNIT
`
`O
`
`15
`
`25
`
`30
`
`5, 199,062
`2
`the present invention wherein the telephone switch and
`the voice response unit are controlled by a common
`stored program sequence.
`U.S. Pat. No. 4,371,752 to Matthews et al. discloses a
`telecommunication voice mail system (VMS) which
`allows subscribers to leave verbal messages for auto
`matic delivery to a number of third parties. In addition,
`users may call the system at anytime to determine
`whether messages have been deposited for them. In
`order to have the system address a message to a number
`of addressees, the user dials the VMS and identifies
`himself using a unique authorization code. After enter
`ing the addresses of the addressees to which the com
`munication is to be delivered, consisting of the tele
`phone number including area code, the user records the
`message for delivery. To deliver the messages, the VMS
`places the call to the message recipient. When the recip
`ient answers, he is required to identify himself by an
`authorization number. If the message addressee has not
`answered or the telephone is busy, the VMS is pro
`grammed to call back a predetermined number of times
`at predetermined time intervals until contact has been
`made. Once the user has been identified by his authori
`zation number, the VMS plays back the recorded mes
`sage for that particular user. This patent is distinguish
`able from the present invention in a very important
`way: the patented system does not include a telephone
`switch connected to a voice response unit controlled by
`a common stored program sequence to provide the
`capabilities of allowing subscribers to place calls
`through the system and leave messages for the ad
`dressee only when the call goes unanswered or the line
`the busy. The VMS also lacks numerous other features
`provided by the system according to the present inven
`tion.
`U.S. Pat. No. 4,580,012 to Matthews et al. is a con
`tinuation-in-part application of U.S. Pat. No. 4,371,752.
`The '012 system includes a variety of additional fea
`tures, for example, a priority hold feature, which allows
`the user to place the VMS in a mode whereby a priority
`message can be automatically relayed to the telephone
`of the user. This is again different from the present
`application in which an actual call from a VIP is routed
`directly to the telephone number which the subscriber
`has left. This system, like its parent, does not include a
`voice recognition system, nor does it allow subscribers
`to leave a message in response to an uncompleted tele
`phone call.
`U.S. Pat. Nos. 4,652,700, 4,581,486, 4,585,906,
`4,602,129 and 4,640,991, all to Matthews et al. are all
`continuation-in-part applications of the application
`which resulted in U.S. Pat. No. 4,371,752. Each of the
`patents relates to various features of the originally de
`scribed voice messaging system. As discussed above,
`none of the patents disclose a method and means by
`which a subscriber can make use of a variety of tele
`phone services including leaving recorded messages for
`later playback when a dialed party is not available and
`a voice recognition system allowing the user or the
`subscriber to verbally participate in selecting the vari
`ous features of the system, as is available according to
`the present invention.
`The remaining patents and systems are only peripher
`ally related to the present invention.
`U.S. Pat. No. 4,646,346 to Emerson et al. discloses an
`integrated message service system which is essentially a
`voice mail system, allowing the user to record a mes
`sage for later access and playback. The telephone
`
`This application is a continuation of application Ser.
`No. 07/639,739; filed Jan. 11, 1991, now abandoned,
`which was a continuation of application Ser. No.
`147,102; filed Jan. 20, 1988, now abandoned.
`A microfiche Appendix has been provided which lists
`the object code of the program which controls the
`telephone communications system according to the
`present invention. There is 1 microfiche, with 79
`frames.
`A portion of the disclosure of this patent document
`contains material which is subject to copyright protec
`tion. The copyright owner has no objection to the fac
`20
`simile reproduction by anyone of the patent document
`or the patent disclosure, as it appears in the Patent and
`Trademark Office patent file or records, but otherwise
`reserves all copyright rights whatsoever.
`BACKGROUND OF THE INVENTION
`1. Field of the Invention
`The present invention relates to a telephone commu
`nications system which includes a digital telephone
`switch, a voice response unit and a central processing
`unit, the telephone switch and the voice response unit
`being controlled by a common program sequence
`stored in the central processing unit.
`2. The Prior Art
`In today's busy and mobile business world, approxi
`mately 75% c the business calls initiated do not reach
`the intended party when they are first placed. This
`occurs because business persons are not generally avail
`able at any one place during the course of the business
`day. In addition, time zone differentials contribute to
`the likelihood of incomplete and missed calls. While
`personal secretaries are able to facilitate business com
`munications for certain senior executives, in many
`cases, such support staff members are not cost justifiable
`even in large firms. In addition, the message notation
`45
`provided by secretaries and answering services gener
`ally include brief written messages, but interactive con
`versation is not possible.
`It is for this reason that electronic telephone-answer
`ing machines and voice mail systems are becoming
`50
`more wide-spread since they can record and play back
`such messages. While both the answering services and
`messaging machines provide for the receipt of mes
`sages, they do not always work well because messages
`are often too long, too complex, or too personal for the
`caller either to record comfortably in a certain time
`period or to leave with a third party. Further, these
`systems provide only one-way messaging.
`A number of systems exist which provide a partial
`solution to the problems encountered by mobile execu
`tives. In these systems, a PBX is connected to a voice
`response unit. The voice response unit, acts as a slave
`device to the PBX, each separately controlled. The
`voice response unit sees the PBX as just another tele
`phone line and the PBX sees the voice response unit as
`65
`just another telephone port. However, as will be dis
`cussed below, none of these systems provide the com
`prehensive solutions offered by the system according to
`
`35
`
`55
`
`Page 28 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`O
`
`30
`
`20
`
`5,199,062
`3
`4
`messages. Individual or group messages may be pro
`switching system that serves the subscriber provides a
`number of message services (mail, message center, etc.)
`cessed through the system. This system provides a se
`cure message switching center implemented using a
`and integrates the control of these services so that the
`subscriber is provided with a single indication of the
`totally modular data processor. Messages which are
`location of all messages awaiting retrieval on all mes
`passed through the system may be clear or crypto
`sage service systems. The system is passive in that a
`graphic messages passed via a digital data processor. In
`voice message is recorded and placed in a mailbox as
`other words, this message system does not relate to
`signed to each identified recipient, awaiting the later
`telephone communication but instead controls messages
`call back of the recipient, without the capability of
`transmitted between teletype systems.
`actively calling the recipient to playback the message.
`AT&T markets a system called "CALL EXPRESS'.
`U.S. Pat. No. 4,054,756 to Connella et al. discloses a
`This system is merely a voice mail system which does
`system for serving special service telephone calls on a
`not include any telephone switching capabilities or
`wholly automatic basis without operator intervention. .
`voice recognition capabilities.
`These special service calls includes calls such as collect,
`Cellular, or mobile telephones are also used increas
`person-to-person and charged-third party calls. The
`15
`ingly as an alternative or supplement to answering ser
`system controls the type of call made by asking the
`vices and messaging machines. Used by many business
`calling party to dial a digit corresponding to the particu
`executives, cellular telephones, some of which are por
`lar type of call desired.
`table, allow immediate access to make and receive tele
`U.S. Pat. No. 4,577,062 to Hilleary et al. discloses a
`phone calls. Some models accept call forwarding, the
`system which is capable of accumulating data which is
`automatic transfer of an incoming call from one number
`constantly changing and passing this information to
`and location to another telephone. However, when the
`already existing telephone equipment. The information
`user finds answering inconvenient, generally, the call
`includes things such as weather reports, airline informa
`cannot be automatically routed to another location.
`tion and stock and security prices. The users may be
`As mentioned above, conventionally, voice response
`required to transmit some form of identification signal
`25
`units have been used as self-contained, slave devices
`to the system to identify the caller as being a member of
`connected to a PBX, the PBX including a CPU. The
`a directory such as subscribers of a particular informa
`PBX treats the voice response unit as if it were just
`tion service. This identification signal would be dialed
`another telephone port, or more specifically, an opera
`into a telephone set.
`tor revert station. Likewise, the voice response unit
`U.S. Pat. No. 4,556,761 to Hashimoto discloses an
`treats the PBX as if it were just another telephone line.
`automatic telephone answering machine which uses a
`In these prior art systems, the PBX and the voice re
`speech synthesizer to deliver the messages to the caller
`sponse unit are each controlled individually by their
`and records the caller's voice on an external tape re
`own microprocessor or stored control sequence. In
`corder.
`contrast, the present invention provides a system by
`U.S. Pat. No. 4,625,081 to Lotito et al. discloses an
`35
`which the voice response unit and the telephone switch
`automated telephone voice service system which pro
`are orchestrated by a common stored program sequence
`vides automatic recording and editing of voice mes
`to provide enhanced communications functions, such as
`sages as well as forwarding of recorded voice messages
`voice activated control of telephone switching and
`to other accounts and telephone numbers with or with
`two-way voice messaging.
`out operator assistance. This is basically a voice mail
`system.
`SUMMARY OF THE INVENTION
`U.S. Pat. No. 4,528,658 to Israel discloses a telephone
`The following provides a narrative summary of the
`switching exchange wherein a multiplicity of modular
`features available through the software designed ac
`units exchange digital messages in a synchronous man
`cording to the present invention. A user dials an "800',
`ner by way of full-duplex signalling paths.
`foreign exchange, or local number, identifies himself as
`U.S. Pat. No. 4,580,016 to Williamson discloses a
`a subscriber, and selects a speed dialing code, possibly
`method and system for determining the quality of the
`with reference to the name or dialed initials represent
`communication channel between two or more voice
`ing the person to be called. At any time, the user may
`store and forward systems prior to the transmission of
`make another call without identifying himself again. A
`messages between the two systems over the communi
`50
`voice message may be left in the event of an unanswered
`cation channel in question.
`call. The user can either instruct the telephone commu
`U.S. Pat. No. 4,589,07 to Mittleton et al. discloses a
`nications system to dial the number until it gets through
`system whereby PCM speech transmission data are
`and deliver the message or to place the message in stor
`utilized to contain both digitized speech, for example,
`age for the called party to retrieve at a later time.
`from a telephone and other data, for example, from a
`Subscribers may provide courtesy calling privileges
`data terminal, in the same channel within a frame hav.
`for certain people, such as call forwarding for a VIP
`ing a plurality of channels. This allows the speech and
`which allows the VIP's call to be directly routed to the
`data to be combined in a common information field and
`simultaneously transmitted in the same channel through
`place where the subscriber is currently located, as well
`as recording messages from guests who are trying to
`a digital switching network to other system users.
`reach the subscriber and are unable to do so. Addition
`U.S. Pat. No. 4,440,986 to Thorson discloses a micro
`ally the subscriber may access travel related informa
`processor controllier used to control a PBX for effi
`ciently providing access to general data processing
`tion, such as local restaurants, nearest local ATM loca
`functions. This system merely allows a number of users
`tions and weather information. If he so desires, the
`to access the same data processing system through the
`subscriber who is accessing the local restaurant guide
`can be connected directly by telephone to the restau
`PBX.
`U.S. Pat. No. 3,302,182 to Lynch et al. discloses a
`rant. At any time during a call, the subscriber may ac
`modular system for processing, storing and forwarding
`cess the call conferencing or call recording features.
`
`55
`
`65
`
`Page 29 of 40
`
`RUIZ FOODS PRODUCTS, INC.
`Exhibit 1021
`
`

`

`15
`
`10
`
`5, 199,062
`5
`6
`It is an object of the present invention to provide a
`FIG. 2B is a block diagram of the local network
`telecommunication system in which a voice response
`nodes shown in FIG. 1 according to the present inven
`unit and a telephone switch are controlled by a common
`tion;
`stored program sequence.
`FIG. 2C is an alternative embodiment of the regional
`It is a further object of the present invention to pro
`network nodes;
`vide a telecommunication system which includes a digi
`FIG. 3 is a block diagram of the main menu routine of
`tal telephone switch and a voice response unit both
`the stored program sequence according to the present
`controlled by a stored program sequence stored within,
`invention;
`and executed by, a central processing unit within, or
`FIG. 4 is a block diagram of the subscriber registra
`without, the voice response unit.
`tion routine of the stored program sequence according
`It is a further object of the present invention to offer
`to the present invention;
`busy professionals and corporate executives an ad
`FIG. 5 is a block diagram of the message retrieval
`vanced personal communication system with 24-hour
`routine of the stored program sequence according to
`accessibility.
`the present invention;
`-
`It is a further object of this invention to provide a
`FIG. 6 is a block diagram of the VIP/Guest call-in
`two-way messaging service whereby a subscriber can
`routine of the stored program sequence according to
`have a message delivered to either another subscriber or
`the present invention;
`a non-subscriber and conversely, a non-sub