`(12) Patent Application Publication (10) Pub. No.: US 2007/0159322 A1
`Garratt Campbell
`(43) Pub. Date:
`Jul. 12, 2007
`
`US 20070159322Al
`
`(54)
`
`LOCATION, TRACKING AND ALERTING
`APPARATUS AND METHOD
`
`(76) Inventor:
`
`Thomas Robert Garratt Campbell,
`London (GB)
`
`Correspondence Address:
`DRUMMOND & DUCKWORTH
`Suite 500
`4590 MacArthur Blvd.,
`Newport Beach, CA 92660 (US)
`
`(21) Appl. No.:
`
`11/588,571
`
`(22) Filed:
`
`Oct. 27, 2006
`
`(30)
`
`Foreign Application Priority Data
`
`Oct. 29, 2005
`
`(GB) ............................... .. GB 05220785
`
`Publication Classi?cation
`
`(51) Int. Cl.
`(2006.01)
`G08B 1/08
`(2006.01)
`G08B 23/00
`(2006.01)
`H04Q 7/20
`(52) us. c1. ............ .. 340/539.13; 340/5734; 455/4561
`(57)
`ABSTRACT
`This invention describes a product that is used during
`emergency incidents Where the location of people can be
`used to track Who could have been involved in the incident
`for example Industrial Accidents, Extreme Weather, Natural
`Disasters, Terrorist Attacks etc. The service locates people
`using devices they carry With them typically their mobile
`phone (1). The people’s locations are compared to the
`location and radius of the incident and the probability that
`they may have been involved in the incident is determined
`(possible or loW probability). People are also automatically
`contacted by a verity of means for example SMS (2) to their
`mobile and asked to con?rm their status. Their status is
`automatically updated and available to people Who they
`have linked themselves to via the service.
`
`in
`
`Cell
`Phone
`
`1 L
`
`Cell
`Phone
`
`It‘
`
`Cell
`Phone
`
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`SMS
`Gateway
`
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`Gateway
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`
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`
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`
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`
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`Satellite
`
`Incident
`Management
`
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`
`l
`Messaging
`and Groups
`
`l
`Location
`tracking
`
`I!
`/
`
`,.-_
`
`I
`
`i
`
`- Customer # Customer
`Database
`Status
`tracking
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`Patent Application Publication Jul. 12, 2007 Sheet 1 of 3
`
`US 2007/0159322 A1
`
`la
`
`Cell
`
`Phone \
`
`1 ‘
`\
`
`Cell
`Phone
`
`u‘
`C n
`e
`Phone
`
`‘0
`
`.
`
`SMS
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`
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`
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`
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`
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`
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`
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`
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`and Groups
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`GPS
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`
`Incident
`Management
`&
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`sen/Ice
`
`‘Figure 1 ~
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`Patent Application Publication Jul. 12, 2007 Sheet 2 0f 3
`
`US 2007/0159322 A1
`
`Figure 2
`
`Figure 3
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`Patent Application Publication Jul. 12, 2007 Sheet 3 0f 3
`
`US 2007/0159322 A1
`
`Figure 4
`
`Figure 5;
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`US 2007/0159322 A1
`
`Jul. 12, 2007
`
`LOCATION, TRACKING AND ALERTING
`APPARATUS AND METHOD
`
`BACKGROUND OF THE INVENTION
`
`[0001] This invention relates to a method and apparatus
`for locating and tracking a user of a mobile terminal during
`periods of emergency and for alerting friends, family and
`other contacts of that user of the status of that user.
`
`[0002] In the event of sudden emergencies arising such as
`terrorist incidents, major industrial accidents or natural
`disasters, people naturally need to be reassured that their
`friends and family are safe. That is, either that they are not
`near the site of the emergency or that, if they are in the
`vicinity, that they are accounted for and safe.
`
`[0003] Most people carry or have access to mobile com
`munications devices, such as mobile phones (cell phones),
`netWork PDAs and so on and these can be used to inform the
`contacts of the mobile user that the user is safe. HoWever, in
`the event of major incidents, telecommunication netWorks
`often become overloaded. Thus, if a user ?nds himself in the
`vicinity of an emergency situation or may be a short distance
`outside it, he is often not able to inform his friends and
`family immediately that he is safe. Even if he is, he needs to
`call each separate contact individually and this also adds to
`the problem of congestion of the telecommunications net
`Works.
`
`[0004] The present invention arose in an attempt to pro
`vide an improved method for locating and tracking user’s of
`mobile terminals and for alerting their contacts With their
`status details.
`
`SUMMARY OF THE INVENTION
`
`[0005] According to the present invention in a ?rst aspect
`there is provided a method of determining the status of
`holders of mobile communications terminals during an
`incident, comprising determining the location of an incident;
`determining the position of the mobile terminal and using
`the position of the mobile terminal relative to the incident to
`determine the state of the user of that terminal, and using that
`status to transmit a message concerning the user’s status to
`one or more selected contacts of that user.
`
`[0006] Preferably, the method includes a step of determin
`ing Whether the terminal is Within a predetermined distance
`from the epicentre of the incident or of the incident or not
`and sending an appropriate status message to the one or
`more contacts accordingly.
`
`[0007] The method preferably includes, if the terminal is
`Within a predetermined distance from the incident, of trans
`mitting a message to the terminal requesting a response so
`that the status transmitted can be based upon this response.
`
`[0008] In a further aspect, the invention provides a system
`for locating the user of a mobile terminal in the event of an
`incident and alerting one or more predetermined contacts,
`the system comprising, in the event of a particular incident,
`determining the position of the mobile terminal and its
`relative distance from the incident or the epicentre of an
`incident, and means for using this position to transmit status
`messages to one or more predetermined contacts.
`
`[0009] Preferably, the system comprises means for deter
`mining Whether the terminal is Within a predetermined
`
`distance from the incident or incident epicentre and, if so, for
`transmitting a message to the terminal requiring a response
`so that the presence or absence of a response determines the
`status transmitted to said one or more contacts.
`[0010] The system may comprise means for determining
`Whether the terminal is greater than a predetermined dis
`tance from the incident or epicentre and, if so, for transmit
`ting a signal to one or more contacts regarding the status of
`the terminal user.
`[0011] Further, non-limiting features of the invention
`Which are considered inventive in their oWn right are the
`folloWing:
`[0012] a) An emergency location and alerting service that
`locates people and groups of people When an emergency
`incident occurs, determining their status via the their dis
`tance from incident.
`[0013] b) An emergency location and alerting service as in
`that also determines a persons likelihood of people be
`affected by the incident using their location accuracy infor
`mation.
`[0014] c) An emergency location and alerting service as in
`a) that also contact people via a messaging system to
`determine their if they Were involved in the incident.
`[0015] d) An emergency location and alerting service as in
`a) that also determines a persons likelihood of being affected
`by the incident using this reply to a status request message.
`[0016] e) An emergency location and alerting service as in
`a) that also alloWs people to select groups of other people to
`be monitored.
`[0017] f) An emergency location and alerting service as in
`a) that also give status information to members of a group
`about other members of the group.
`[0018] g) An emergency location and alerting service as in
`a) Where locations of the people can be delivered in bulk
`from the mobile operators rather than one at a time on
`request.
`[0019] h) An emergency location and alerting service as in
`a) Were the incidents may have multiple locations that can be
`can be tracked and reported either together or separately.
`[0020] i) An emergency location and alerting service as in
`a) Where When a person adds an individual to their group
`they are also added to that persons group.
`[0021] j) An emergency location and alerting service as in
`a) Where When a person adds an individual to their group
`they are not added to that persons group.
`[0022] k) An emergency location and alerting service as in
`a) Where information on the incident is sent to all people in
`the system.
`[0023] 1) An emergency location and alerting service as in
`a) Where information on the incident is sent to selected
`people in the system.
`[0024] The invention also extends to any novel feature or
`novel combination of features herein disclosed.
`
`BRIEF DESCRIPTION OF THE DRAWINGS
`[0025] Embodiments of the invention Will noW be
`described, by Way of example only, With reference to the
`accompanying draWings, in Which:
`[0026] FIG. 1 shoWs an incident location and alerting
`system;
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`US 2007/0159322 A1
`
`Jul. 12, 2007
`
`[0027] FIG. 2 shows schematic the location of an incident
`and relative locations of users;
`
`[0028] FIG. 3 shoWs the parameters used to calculate the
`distance of a user from the incident;
`
`[0029] FIG. 4 shoWs the categorisation of person based on
`their distance; and
`
`[0030] FIG. 5 shoWs a message sent to users of different
`status.
`
`DETAILED DESCRIPTION OF THE
`INVENTION
`
`[0031] Essentially, the invention relates to a method of
`effectively locating a mobile terminal (and therefore the user
`of the mobile terminal) during an emergency or other
`incident and of being able to establish Whether the user,
`based upon his position relative to the incident, is likely to
`be safe or not. If he is a suf?cient distance from the incident
`or the incident’s epicentre then a message is sent to a number
`of predetermined contacts or other users in a group in effect
`stating that that user is OK. That is, he is a suf?ciently safe
`distance aWay from the incident that he is unaffected by it.
`If the user is determined to be less than a predetermined
`distance from the incident epicentre, then the user may or
`may not be safe. In this instance, the invention may provide
`that a message is automatically sent to the user’s mobile
`terminal requesting a response. If the user responds With a
`response, perhaps a prede?ned message such as ‘I’m OK’ or
`similar, then the system is also arranged to send an appro
`priate message to that user’s predetermined contacts indi
`cating that despite his proximity to the incident he has
`con?rmed that he is safe.
`
`[0032] The invention creates a Way of effectively knoWing
`the status of friends, colleagues and family members during
`an emergency incident. Each person can be located just once
`using LBS (location based services) and are preferably just
`once or if necessary more than once asked if they are OK
`using a messaging service. This information can then be
`used multiple times by all people Who are associated With
`that person. This highly streamlined communication leads to
`fast and ef?cient feedback of everyone’s status to all inter
`ested parties. With previously proposed systems, each indi
`vidual colleague, family member or other contact must
`contact the user individually to try to determine his status.
`
`[0033] A person can use a number of methods to sign up
`for the service and interact (for example: Web, mobile,
`messaging, IVR, call centre). They can then use any of these
`methods to manage a group or groups of people that they are
`interested in knoWing the status of during and emergency
`incident.
`
`[0034] During an incident, the incident details are ?rst
`been entered into the system. The system Will use any one
`of a number of technologies to both locate appropriate users.
`These methods could be for example: personal GPRS based
`devices, PDAs or smart cell phones equipped With GPS
`(global positioning service) receivers or other satellite posi
`tioning systems. Cell phone infrastructure con?gured to
`report the location of its customers cell phone to selected
`organisations and companies. Or other location determining
`methods or technologies.
`
`[0035] The system Will also contact people via one or
`more messaging service to con?rm or determine their status.
`This can be prioritised based on their location and distance
`from the incident. The messaging can be for example: email,
`instant messaging, mobile instance messaging, SMS (short
`message service), MMS, paging, outgoing IVR, or other
`communication service or technology.
`
`[0036] Based on the location and the response the product
`receives from the messages the persons status is determined
`and summarised and detailed information on each persons
`group is returned to each group member and or group oWner.
`
`[0037] Further status information can be requested via the
`messaging channel.
`[0038] The product is designed to only give information it
`has received and not generate false positives or negatives.
`
`[0039] The product has built in automatic testing proce
`dures that are continually using all sub components and
`report their status.
`
`[0040] The product uses standard techniques and mapping
`references to locate and track incidents and people the
`distance a person is from an incident may calculated using
`the simple equation D=\/( A2+B2) see FIG. 3, or otherWise.
`[0041] The product alloWs fast and accurate dissemination
`of information regarding the incident to key people and the
`general population.
`[0042] An embodiment using mobile phones, cell phone
`location via registered cell, and SMS messaging to contact
`people is shoWn in FIG. 1.
`
`[0043] A number of mobile terminals (shoWn in the ?gure
`as cell phones 2) are connected to a telecommunications
`netWork via one or more cell toWers. In the example shoWn,
`the ?rst cell phone 111 is connected through a ?rst base
`station (cell toWer) 3a to a service provider 4. TWo further
`cells phones 1b and 1c are connected through a second base
`station 3b to the service provider 4. Cell phone 10 in this
`instance also is equipped With a GPS system 10 enabling its
`position to be tracked by using the GPS satellite system 11
`for more accurate positioning. The mobile telephone com
`munications netWork 4 is connected to an incident centre 5
`over SMS (text) gateWay 2 and an LBS (location base
`service) gateWay 5. The service centre 6 includes an incident
`management and customer service unit 7, a customer data
`base 8, customer status tracking module 9, messaging and
`group module 10 and a location tracking module 11. This is
`connected via the SMS gateWay and LBS gateWay to the
`telecommunications netWork via ?reWalls 12.
`
`[0044] The SMS messaging gateWay 2 is used to send and
`receive messages. A desiccated number (preferably a short
`code of 4 or 5 digits) is used to receive SMS (short message
`service) messages via the message gateWay.
`
`[0045] The LBS (location based service gateWay 5) is used
`to estimate a person’s location. The LBS in this realisation
`is based on the location of the cell that the cell phone is
`currently registered to. Cell siZe effects the accuracy Which
`can be doWn to 500 m in a city centre or as much as 25 k in
`a rural location. The accuracy is also returned by the LBS
`gateWay. The diagram also shoW that some devices can used
`GPS or assisted GPS to determine their positions more
`precisely.
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`US 2007/0159322 A1
`
`Jul. 12, 2007
`
`[0046] Operation of the product is described below using
`the mobile phone as the interface for all interaction. All
`operations Would also be available via a Web interface and
`IVR or possibly a customer service agent.
`
`[0047] Firstly, a user registers as a neW user of the product.
`A person SMSs their name to the short code. They are then
`Welcomed to the system and asked to SMS in phone num
`bers of friends and family.
`
`Consent to Join a Users Group
`
`[0048] Each number SMSed in is then sent a text message.
`If they are not users they are ?rst prompted to register by
`SMSing their name to the short code. When they are
`registered they are prompted to respond With “YES” and a
`optional 4 digit security code to consent joining the group.
`The request is reciprocal as the sender is also joined to the
`receivers group. The security code is used to determine
`Which message a reply is ansWering When there are multiple
`out standing requests request received.
`
`[0049] The database 8 is used to store the registrations and
`grouping information for each user.
`
`[0050] When an incident occurs, information about the
`incident is entered either automatically via data feeds and or
`alert services or manually by operations staff. The incident
`information is also updated at regular intervals as neW
`information becomes available. The incident may, for
`example, be a bomb or other terrorist incident, a natural
`disaster, major ?re or any other incident likely to affect an
`area of any siZe and Where persons are likely to be concerned
`for the Well-being of other persons in the vicinity.
`
`[0051] When an incident occurs all users are optionally
`sent a SMS message With information about the incident
`asking them to respond With information on Whether they
`Were involved in the incident. Their status is updated
`depending on their reply.
`
`[0052] Either all or only users Who do not respond quickly
`have their location determined using the LBS gateWay and
`this is compared to the location of the incident using the
`accuracy data, time date and the distance they could have
`travelled during this time. Their status is determined.
`
`[0053] Regular status update messages are sent to users
`informing them of the status of the incident and their group
`members.
`
`[0054] A user may send commands to the product at any
`time via the Web, phone, SMS message or MMS message.
`Examples of main commands are listed beloW.
`
`Command
`
`Notes
`
`registers the sender as a neW customer
`
`First name
`last name
`NNNNNNN asks this phone for consent to join your group
`Help
`send a list of these commands
`Help command send help on one of these commands
`Who
`list all the people Who can locate you (name and number)
`Group
`list all the people you can locate (name and number)
`Stop
`suspends the user from the service
`Stop
`removes this number from your group
`NNNNNNN
`
`[0055] Preferably, the service commands can be listed by
`sending the Word “help”. Also requesting some one to join
`or leave your group is reciprocal so you are also removed or
`added to their group.
`[0056] Service calls may be charged for by any existing
`billing service for example premium SMS, credit card or
`bank transfer.
`
`[0057] In one embodiment, they are billed via PSMS
`(premium SMS). Each user is billed When they sign up and
`each month by premium SMS text message.
`
`[0058] An example message detailed beloW.
`
`[0059] Note: Some of the text messages may be over 160
`characters and Will require the sending of “long text mes
`sages”; this is tWo messages that are automatically re
`combined on the phone into one message.
`Registration
`[0060] l. Unregistered customer text’ s in their name to the
`short code
`
`[0061] “John Smith” to short code
`
`[0062] 2. Their cell phone company forWards the text
`message via the SMS gateWay to the application servers.
`The message, netWork, and the phone number are used to
`create a neW customer in the user database
`
`[0063] 3. The system sends a con?rmation premium SMS
`text messages via the SMS gateWay Welcoming them to
`the product.
`
`“Welcome. Please text in all the mobile phone numbers you
`Would like us to locate in the event of an emergency, send
`them to SHORT CODE separated by spaces. Or send
`HELP”
`
`Adding a Mobile to be Monitored
`
`[0064] 1. When the product receives any text messages
`sent to the SHORT CODE from a phone number that is in
`the customer table With status registered, the system
`decodes it and ?nds all the mobile numbers in the mes
`sage.
`
`[0065] 2. If no mobile number is found then reply With this
`help message for example “You are registered to locate X
`mobile phones in the event of emergencies. You are also
`being monitored by X people. Text in more phone num
`bers you Would like us to locate to SHORT CODE”.
`
`[0066] Where X is the number of people Who you are
`monitoring and are also monitoring you in the event of an
`emergency incident.
`
`[0067] 3. For each mobile number the system creates a
`record in the Monitoring database table With the phone
`number of the person tracking them and the phone num
`ber of the person being tracked its status is set to uncon
`?rmed. The system then checks if they are already reg
`istered.
`
`Already Registered then step 4
`
`[0068] 4. The system sends them this text message: (note
`that the reply by 123 is dynamic and alloWs someone to
`have a number of outstanding request to be added to
`peoples tracking groups)
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`US 2007/0159322 A1
`
`Jul. 12, 2007
`
`“John Smith (0777987653) has asked us to locate your
`mobile phone in the event of an emergency. Reply to
`SHORT CODE With 1234 to accept or NO to decline.”
`
`[0069] Where 1234 is an optional pin to di?cerentiate
`betWeen multiple requests.
`[0070] NeW customer then step 5.
`
`[0071] 5. The system sends them this text message:
`
`“John Smith (0777987653) has asked us to locate your
`mobile phone in the event an emergency. It cost you X “.5
`or £ per month for us to track your phones location. text
`your name to SHORT CODE to register then text “YES
`1234" to accept or NO to decline”.
`
`Accepting a Monitoring Request
`
`[0072] 1. When a text message starting With “NNN” or
`“no” is received. The system ?nds the customer data and
`the monitor data from the database.
`
`[0073] If NNN is found in then step 2.
`
`[0074] 2. The system sets the monitoring recorded to
`active and the folloWing message is sent.
`
`“The phone number (0773623723) accepted your monitor
`ing request and their phone Will be located in the event of
`an emergency.”
`
`[0075] If “NO” then step 3
`
`[0076] 3. The system sets the monitoring recorded to
`declined and the folloWing message is sent.
`
`“The phone number (0773623723) declined your monitor
`ing request.”
`Billing for the PSMS Realisation of the Product
`
`[0077] 1. Every day the system queries the database for all
`people Who have a last billed date of over one month ago.
`They are each send a X “.5 or £ premium message and their
`last billed date is then set to today.
`
`“Monthly reminder that XYZ inc is monitoring X mobile
`phone numbers for you. They Will be located in the event
`of an emergency. Text STOP to cancel”
`
`[0078] If the billing system detects a current incident in
`the incident table billing is delayed for 2 days.
`
`[0079] The billing system includes a method of reconcili
`ation of billed messages to PSMS delivery reports With a 3
`day re-bill Wait if a billing fail occurs
`Emergency Incident Procedures
`
`[0080] 1. When an emergency incident occurs the system
`operator enters the time, a description, a map reference
`and the radius of the incident. This is entered in to the
`administration Web site. This site has strong authentica
`tion. The system can run multiple incidents at multiple
`locations.
`
`[0081] 2. An incident message is sent to all customers.
`
`“An incident of type XXXXXX happened today at
`XX:XXpm/am located at YYYYYYYYY. We are cur
`rently locating/contacting the mobile phone of all people
`in your group and Will send you their status shortly”
`
`[0082] 3. All mobile terminals in the system are then
`located and their distance to the incident is calculated.
`Any Within the radius (+accuracy of the location request)
`are set to the status of uncon?rmed and are sent an ‘are
`you OK’ text message
`
`“Your mobile has been identi?ed as being near the incident.
`Please reply to [SHORT CODE] With “1 AM OK” or if
`you have a problem a message that describes your ‘situ
`ation’
`
`[0083] 4. All others (out of this radius) are automatically
`set to a status of OK.
`
`[0084] 5. After the locations and status of all users have
`been determined a status message is sent to all group
`oWners. If a status cannot be determined Within X mins
`then they are assigned a status of unknoWn.
`
`“We have located the mobile phones of all XX people in
`your group and they are all Well out side the area of the
`incident”
`
`“We have located the mobile phones of all XX people in
`your group, YY are Well out side the area of the incident
`and ZZ are near the incident but have con?rmed to us by
`text message that the are OK”
`
`“YY are outside the area of the incident and ZZ are near but
`have con?rmed to us by text message that the are ok, NN
`currently are near and have not yet responded to our
`message”
`[0085] 6. When some one responds With OK the status is
`changed to OK and a message is sent to everyone Who is
`monitoring them.
`
`“We have just received a message from NNNNNNNN at
`NN: NN that they are OK”
`
`[0086] FIGS. 4 shoWs the status ‘unknown’ allocated to
`some users ld-lg, and status ‘safe’ allocated to users lh-lk.
`
`[0087] FIG. 5 shoWs messages sent to the various users.
`
`[0088] Note that in some embodiments some or all of the
`contacts to Whom messages are sent need not be registered
`customers and need not have their speci?c location moni
`tored. They can simply be stored as telephone numbers and
`the monitored subscriber is charged for the messages to them
`indicative of his status in an incident.
`
`1. A method of determining the status of holders of mobile
`communications terminals during an incident, comprising
`determining the location of an incident; determining the
`position of the mobile terminal and using the position of the
`mobile terminal relative to the incident to determine the state
`of the user of that terminal, and using that status to transmit
`a message concerning the user’s status to one or more
`selected contacts of that user.
`2. A method as claimed in claim 1, including a step of
`determining Whether the terminal is Within a predetermined
`distance from the epicentre of the incident or of the incident
`or not and sending an appropriate status message to the one
`or more contacts accordingly.
`3. A method as claimed in claim 1 or 2 and if the terminal
`is Within a predetermined distance from the incident, includ
`
`Ruiz Food Products, Inc.
`Exhibit 1010
`
`
`
`US 2007/0159322 A1
`
`Jul. 12, 2007
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`ing the step of transmitting a message to the terminal
`requesting a response so that the status transmitted can be
`based upon this response.
`4. A method as claimed in claim 1, Wherein a plurality of
`terminals are monitored, the terminals being grouped and
`status messages are transmitted to all or selected terminals in
`a group, representative of the status of one or more other
`terminals in said group.
`5. A system for locating the user of a mobile terminal in
`the event of an incident and alerting one or more predeter
`mined contacts, the system comprising, in the event of a
`particular incident, determining the position of the mobile
`terminal and its relative distance from the incident or the
`epicentre of an incident, and means for using this position to
`transmit status messages to one or more predetermined
`contacts.
`6. A system as claimed in claim 5, comprising means for
`determining Whether the terminal is Within a predetermined
`distance from the incident or incident epicentre and, if so, for
`transmitting a message to the terminal requiring a response
`so that the presence or absence of a response determines the
`status transmitted to said one or more contacts.
`7. A system as claimed in claim 5 or 6, comprising means
`for determining Whether the terminal is greater than a
`predetermined distance from the incident or epicentre and, if
`so, for transmitting a signal to one or more contacts regard
`ing the status of the terminal user.
`8. A system as claimed in claim 5, including a plurality of
`monitored terminals, the terminals being grouped and
`Wherein status messages are transmitted to terminals in a
`group, representative of the status of one or more other
`terminals in said group.
`
`9. A system as claimed in claim 6 or 7, Wherein a control
`centre having means for determining the location of an
`incident.
`10. A system as claimed in claim 9, Wherein the control
`centre includes means for receiving details of the incident
`from a third party.
`11. A system as claimed in claim 9, including a location
`means for providing an indication of the location of the or
`each monitored terminal to the control centre at the time of
`the incident.
`12. A system as claimed in claim 11, Wherein cell-based
`location is used to determine the location of the or each
`terminal.
`13. A system as claimed in claim 11, Wherein GPS or other
`satellite-based location system is at least partly used to
`determine the location of the or each terminal.
`14. A system as claimed in claim 5, including means for
`determining the relative distance of the or each monitored
`terminal from a comparison of the location of the incident
`and of the location of each terminal, and for determining
`from the or each terminal, dependent upon the relative
`distance, Whether to request status information from that
`terminal or not.
`15. A system as claimed in claim 5, Wherein the messages
`are sent using SMS, email or other messaging protocol.
`16. A system substantially as hereinbefore described With
`reference to, and as illustrated by, the accompanying draW
`ings.
`17. Amethod substantially as hereinbefore described With
`reference to the accompanying draWings.
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`*
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`Ruiz Food Products, Inc.
`Exhibit 1010
`
`