USOO7907714B2
`
`(12) Umted States Patent
`Baniak et a].
`
`(10) Patent N0.:
`(45) Date of Patent:
`
`US 7,907,714 B2
`*Mar. 15, 2011
`
`(54) PROFILE MANAGEMENT SYSTEM
`INCLUDING USER INTERFACE FOR
`ACCESSING AND MAINTAINING PROFILE
`DATA 0F USER SUBSCRIBED TELEPHONY
`SERVICES
`
`(75) Inventors: Paul G. Baniak, St. Louis, MO (U S);
`Kristin Chambers, Austin, TX (US);
`Katherine L. Krein, St. Louis, MO
`(US); Christopher H. Rolwes, St. Louis,
`MO (US); Terry L. Vieth, St. Louis, MO
`(US); Tracy L. Brokaw, St. Louis, MO
`(US); Mary B. Clark, St. Louis, MO
`(Us)
`
`_
`_
`(73) Ass1gnee: AT&T Labs, Inc., Aust1n, TX (US)
`
`( * ) Notice:
`
`Subject to any disclaimer, the term of this
`patent is extended or adjusted under 35
`U.S.C. 154 b b 1271 da .
`( ) y
`ys
`This Pawnt is SUbleCt to a terminal (115'
`cla1mer.
`
`(21) Appl.No.: 11/459,121
`
`(22) Filed:
`
`Jul. 21, 2006
`
`(65)
`
`Prior Publication Data
`
`Us 2007/0047714 A1
`
`Mar' 1’ 2007
`
`Related U.S. Application Data
`
`(63) Continuation of application No. 10/761,382, ?led on
`Jan. 22, 2004, now Pat. No. 7,103,165, and a
`continuation of application No. 09/050,986, ?led on
`Mar. 31, 1998, now abandoned.
`.
`-
`-
`-
`(60) Provmonal apphcanon NO' 60/042’680’ ?led on Apr'
`3’ 1997'
`(51) Int_ CL
`(200601)
`H0 4 M 3/42
`379/201 02_ 379/207 13
`(52) U 5 Cl
`(58) Field of Classi?cation Search ........... .. 379/201.01,
`379/201.02, 201.12, 207.13
`See application ?le for complete search history.
`
`(56)
`
`References Cited
`
`U .S. PATENT DOCUMENTS
`4,296,463 A 10/1981 Dalboussiere et al.
`.
`(Cont1nued)
`
`EP
`
`FOREIGN PATENT DOCUMENTS
`0 740480
`10/1996
`(Continued)
`
`OTHER PUBLICATIONS
`“MegaHub PACE SMS-Service Management SystemiAdvanced
`Intelligent Network Systems,” Communications Corporation, Issue
`0,4,1u1‘ 17, 1994‘
`
`(Continued)
`
`Primary Examiner * William J Deane
`(74) Attorney, Agent, or Firm * Greenblum & Bernstein,
`PLO
`
`(57)
`
`ABSTRACT
`_
`_
`_
`_
`_
`Subscrlber pro?le data assoc1ated W1th a commumcatlons
`service subscribed to by a subscriber is managed by a pro?le
`management system. The subscriber pro?le data is stored on
`a communications network which executes the communica
`tions service in accordance with the subscriber pro?le data. A
`subscriber request to view the subscriber pro?le data is
`received from a client which hosts a user interface con?gured
`to allow the subscriber to view and update the subscriber
`pro?le data. The subscriber pro?le data is retrieved from the
`communications network based upon receiving the sub
`scriber request to view the subscriber pro?le data from the
`client. The subscriber pro?le data is forwarded to the client. A
`subscriber request to update the subscriber pro?le data is
`received from the client. An update for the subscriber pro?le
`data is forwarded to the communications network based upon
`receiving the subscriber request to update the subscriber pro
`?le data from the Chem
`
`22 Claims, 8 Drawing Sheets
`
`Posilivc 1]) (P03) Sofwnlc
`
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`
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`
`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 1
`
`

`

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`US 7,907,714 B2
`Page 2
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`downloaded Dec. 2001.
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`dated Apr. 13, 2000 and May 15, 2000.
`
`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 2
`
`

`

`US 7,907,714 B2
`Page 3
`
`Internet Web Pages by TOSC International, “Cool Call”, dated May
`4, 2000.
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`ments”, RFC 2824, published May 2000.
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`lished Oct. 25, 2000.
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`com, Aug. 2, 2001.
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`(Dec. 2002).
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`ware, the Software, and the Enterprise”, Communications Conver
`gence, Mar. 5, 2001, downloaded from http://www.cconvergence.
`com. shared/article/showArticlejhtml?articled:87 1 1796&pgno:1
`on Jun. 12, 2004.
`
`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 3
`
`

`

`US. Patent
`
`Mar. 15, 2011
`
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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 4
`
`

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`US. Patent
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`Mar. 15, 2011
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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 5
`
`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 6
`
`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 7
`
`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 8
`
`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 9
`
`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 10
`
`

`

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`AT&T Exhibit 1021
`AT&T v. VoIP, IPR 2017-01384
`Page 11
`
`

`

`US 7,907,714 B2
`
`1
`PROFILE MANAGEMENT SYSTEM
`INCLUDING USER INTERFACE FOR
`ACCESSING AND MAINTAINING PROFILE
`DATA OF USER SUBSCRIBED TELEPHONY
`SERVICES
`
`CROSS-REFERENCE TO RELATED
`APPLICATIONS
`
`The present application is a continuation application of
`pending US. patent application Ser. No. 10/761,382, ?led on
`Jan. 22, 2004, which is a continuation of US. patent applica
`tion Ser. No. 09/050,986, ?led on Mar. 31, 1998, which
`claims the bene?t of US. provisional Patent Application No.
`60/042,680, ?led Apr. 3, 1997, entitled “Pro?le Management
`System Including User Interface forAccessing and Maintain
`ing Pro?le Data of User Subscribed Telephony Services”, in
`the names of Baniak et al., the disclosures of which are
`expressly incorporated herein by reference in their entireties.
`This is also related to the disclosure provided in US. patent
`application Ser. No. 08/831,892, ?led Apr. 3, 1997, entitled
`“Apparatus and Method for Facilitating Service Management
`of Communications Services in a Communications Net
`work”, in the names of Larry JOST et al., the disclosure of
`which is expressly incorporated herein by reference in its
`entirety.
`
`BACKGROUND OF THE INVENTION
`
`1. Field of the Invention
`The present invention generally relates to the ?eld of tele
`communications. More particularly, the present invention
`relates to a user interface, such as a personal computer (PC)
`interface, for accessing and maintaining pro?le data of a
`user’s subscribed telephony service.
`2. Acronyms
`The written description provided herein contains acronyms
`which refer to various telecommunications services, compo
`nents and techniques, as well as features relating to the
`present invention. Although some of these acronyms are
`known, use of these acronyms is not strictly standardized in
`the art. For purposes of the written description herein, acro
`nyms will be de?ned as follows:
`Advanced Intelligent Network (AIN)
`Computer Access Restriction (CAR)
`Common Channel Signaling (CCS)
`Central Of?ce (CO)
`Calling Party Number (CPN)
`Call Processing Record (CPR)
`Data and Reporting System (DRS)
`Integrated Service Control Point (ISCP)
`Interactive Voice Response (IVR)
`Local Area Network (LAN)
`Personal Computer (PC)
`Positive ID (PID)
`Private Branch Exchange (PBX)
`Service Creation Environment (SCE)
`Service Control Point (SCP)
`Service Order Assignment Control (SOAC)
`Service Management System (SMS)
`Service Provisioning And Creation Environment (SPACE)
`Service Switching Point (SSP)
`Signaling Transfer Point (STP)
`Transaction Capabilities Applications Part (TCAP)
`Transmission Control Protocol/ Internet Protocol (TCP/IP)
`User Interface (UI)
`Wide Area Network (WAN)
`Working Telephone Number (WTN)
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`3. Background Information
`In recent years, a number of new telephony service features
`have been implemented and provided by an Advanced Intel
`ligent Network (AIN). The AIN evolved out of a need to
`increase the capabilities of the existing telephone network
`architecture and meet the growing needs of telephony cus
`tomers. The AIN architecture generally comprises two net
`works, a data messaging network and a trunked communica
`tions network. The trunked communications network handles
`voice and data communications between dispersed network
`locations, whereas the data messaging network is provided
`for controlling operations of the trunked communications
`network.
`An illustration of the basic components of anAIN network
`environment is shown in FIG. 1. The AIN network is provided
`to facilitate communication between a plurality of network
`locations or stations 72-86.As shown in FIG. 1, central of?ces
`(COs) 64-71 are provided for sending and receiving data
`messages from a service control point (SCP) 56 via one or
`more signaling transfer points (STPs) 51, 53 and 59. The data
`messages are communicated to and from the COs 64-71 and
`the SCP 56 along a common channel signaling (CCS) net
`work 88. Each CO 64-71 serves as a network service switch
`ing point (SSP) and may be equipped with CCS capabilities,
`which provides for the two-way communication of data mes
`sages between each SSP and the SCP 56 via CCS network 88.
`These data messages may be formatted in accordance with
`Transaction Capabilities Applications Protocol (TCAP).
`Each CO 64-71 serving as a network SSP routes AIN
`service related telephone calls between a calling station (e. g.,
`station 72) and a called station (e.g., station 84) based on
`instructions received from the SCP 56. The SSPs 64-71 may
`be connected by trunked communication lines 90 to transport
`voice and/or data signals. Each of the stations 72-86 is con
`nected to one or more SSPs 64-71 through private or dedi
`cated telephone lines 93. In AIN-type call processing, the
`originating SSP is responsible for: identifying calls associ
`ated with AIN services; detecting when conditions for AIN
`service involvement are met; formulating service requests or
`queries to the SCP 56 for call processing instructions; and
`responding to the instructions or message responses received
`from the SCP 56 to complete or terminate the call.
`In FIG. 1, the SCP 56 is implemented as part of an inte
`grated service control point (ISCP) 10. The ISCP 10 is an
`integrated system which may include a programmable SCP
`56 and a data and reporting system (DRS) 28. The SCP 56
`executes software or programmed-based logic, in accordance
`with a subscriber’s call processing record (CPR), and returns
`call routing instructions to the SSPs. The DRS 28 compiles
`calling information to be used for billing and administrative
`purposes. A service creation environment (SCE) (not shown)
`may also be provided for programming and provisioning the
`CPRs stored in the database of the SCP 56. The CPRs de?ne
`the services for each individual subscriber. The SCE may be
`integrated with the ISCP 10 or provided as a separate appli
`cation or entity. By way of a non-limiting example, the ISCP
`10 may be implemented with a Bellcore integrated service
`control point (ISCP) available from Bell Communications
`Research (Bellcore), Murray Hill, N.J., and the SCE may be
`implemented with SPACE, which is also available from
`Bellcore. SPACE is a service provisioning and creation envi
`ronment. SPACE stores a copy of the data in the ISCP and is
`the network element used for data queries and management
`by the selected users which have access to it. The users do not
`access the ISCP directly because direct access would inter
`fere with call processing by performing data manipulations
`on the same platform. Updates made through SPACE are
`
`AT&T Exhibit 1021
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`US 7,907,714 B2
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`3
`input into the ISCP immediately. The service order assign
`ment control (SOAC) system receives all service order activ
`ity from service personnel and forwards the service orders to
`the SMS.
`For additional information regarding AIN and AIN-related
`network environments, see Berman, Roger K., and Brewster,
`John H., “Perspectives on the AIN Architecture,” IEEE Com
`munications Magazine, February 1992, pp. 27-32, the disclo
`sure of which is expressly incorporated herein by reference in
`its entirety.
`A number of services have been provided by AIN or AIN
`type intelligent networks to provide specialized call process
`ing of incoming calls and detailed call information. Services
`such as call routing, call forwarding and call logging have
`been provided by AIN or AIN-type networks. Service activa
`tion of a particular AIN service is normally accomplished by
`service personnel who receive a service order from a cus
`tomer, and then provision or create the CPR that is unique for
`each working telephone number (WTN) in the SCP or ISCP.
`Each customer’s CPR contains subscriber or pro?le data
`which control and/ or de?ne the service features and param
`eters associated with the AIN service subscribed to by the
`customer. Modi?cation to a customer’s CPR may be per
`formed by service personnel based on requests received from
`the customer (e.g., by a formal written submission for service
`modi?cation or via telephone interaction with service person
`nel). For more “simple” AIN services (i.e., AIN services that
`are based on very few or limited service parameters), auto
`mated modi?cation systems and methods have also been pro
`vided to permit a customer or user to modify their service
`pro?le data via a telephone connection and touch tone dialing
`or Dual Tone Multi Frequency (DTMF) response.
`An example of such a simple AIN service is selective call
`acceptance which was deployed in Wichita, Kans. in 1994.
`Selective call acceptance allows residential and small busi
`ness customers to provide a screening list of 50 authorized
`telephone numbers and one access code in order to allow
`people calling from one of the authorized numbers or with the
`access code to connect to the subscriber’s working telephone
`number. If an unauthorized caller calls the subscriber’s work
`ing telephone number, the unauthorized caller can be routed
`to an alternative location if desired, for example, a voice
`mailbox. When the subscriber chooses to modify the autho
`rized numbers and/or access code, the subscriber either con
`tacts service personnel or modi?es their service pro?le data
`via DTMF.
`While such prior systems have been provided, the ability
`for a customer to freely access and maintain their service
`pro?le data has been limited. Prior attempts have relied upon
`the involvement of service personnel or have limited a cus
`tomers ability to access and modify their service pro?le data.
`DTMF-based interfaces have also not provided an ef?cient or
`user-friendly system by which customers may review and
`revise their service pro?le data. Further, for more “complex”
`AIN-based services (i.e., AIN services based on a large num
`ber of service parameters or including more complex sets or
`groups of service parameters) such prior attempts have not
`provided an effective solution for automated service manage
`ment and maintenance. Thus, there is currently a need for an
`interface permitting users to freely access and maintain their
`service pro?le data. A need also exists for a user interface
`permitting a user to review and update their data for services,
`such as AIN-based services, through a computer-based inter
`face without requiring the involvement of or interaction with
`service personnel.
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`SUMMARY OF THE INVENTION
`
`In view of the above, the present invention, through one or
`more of its various aspects and/or embodiments is thus pre
`sented to accomplish one or more objectives and advantages,
`such as those noted below.
`A general object of the present invention is to provide a
`pro?le management system having a user interface that pro
`vides the ability for a customer to freely access and maintain
`their service pro?le data.
`Another object of the invention is to provide a pro?le
`management system for AIN-based services. A further object
`of the invention is to provide such a system that does not rely
`upon the involvement of service personnel to permit a user to
`access and modify their AIN service pro?le data.
`Still another object of the invention is to provide a pro?le
`management system that provides an ef?cient and user
`friendly manner by which customers may review and revise
`their service pro?le data.
`Yet another object of the invention is to provide a pro?le
`management system for more “complex” services (e. g., AIN
`services based on a large number of service parameters or
`including more complex sets or groups of service param
`eters), that permits a user to more effectively access and
`maintain their pro?le data for such a complex service.
`Another object of the invention is to provide a pro?le
`management system that includes a user interface that per
`mits a customer to review and update their pro?le data for
`services, such as AIN-based services, through a computer
`based interface.
`A pro?le management system is provided for accessing
`and maintaining pro?le data associated with a telecommuni
`cations service subscribed to by a user. The pro?le data is
`stored on a telecommunications network which executes the
`telecommunications service subscribed to by the user in
`accordance with the pro?le data. The pro?le management
`system includes a client and a server. The client hosts a user
`interface allowing the user to view and update the pro?le data.
`The server processes user requests from the client to view and
`update the pro?le data by obtaining the pro?le data from the
`telecommunications network and forwarding the pro?le data
`to the client. The server also processes user requests from the
`client to update the pro?le data by forwarding user updates of
`the pro?le data from the client to the telecommunications
`network. As a result of the pro?le management system, the
`user can access and maintain the pro?le data associated with
`the telecommunications service subscribed to by the user
`without involving service personnel.
`In a preferred embodiment, the user interface is a graphical
`user interface, the telecommunications service is positive
`identi?cation, and the pro?le data includes access codes and
`authorized telephone numbers. Moreover when a calling
`party calls the user, the calling party is only successfully
`connected to the user if either the calling party’s telephone
`number is one of the authorized telephone numbers or the
`calling party inputs one of the access codes. If the calling
`party is not successfully connected to the user, the calling
`party hears a prerecorded message and is subsequently dis
`connected. A reporting system may also be provided which
`generates reports detailing calling parties attempting to con
`nect to the user. The report may also indicate each calling
`party successfully connected to the user, and each calling
`party not successfully connected to the user.
`According to another preferred embodiment, the pro?le
`management system also includes an access control system
`which only allows authorizedusers to access and maintain the
`pro?le data. Furthermore, the user may specify a time when
`
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`US 7,907,714 B2
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`5
`the server will forward the user updates from the client to the
`telecommunications network. The pro?le management sys
`tem may also include a DTMF system for accessing and
`maintaining the pro?le data.
`According to another embodiment, a pro?le management
`system is provided for accessing and maintaining pro?le data
`associated with a telecommunications service subscribed to
`by a user. The pro?le management system includes a server,
`a client and a telecommunications network. The client hosts a
`user interface allowing the user to view and update the pro?le
`data. The telecommunications network stores the pro?le data
`and executes the telecommunications service subscribed to
`by the user in accordance with the pro?le data. The server
`processes user requests from the client to view and update the
`pro?le data by obtaining the pro?le data from the telecom
`munications network and forwarding the pro?le data to the
`client. The server also processes user requests from the client
`to update the pro?le data by forwarding user updates of the
`pro?le data from the client to the telecommunications net
`work. As a result of the pro?le management system the user
`can access and maintain the pro?le data associated with the
`telecommunications service subscribed to by the user without
`involving service personnel.
`In a preferred embodiment, the user interface is a graphical
`user interface, the telecommunications service is positive
`identi?cation, and the pro?le data includes access codes and
`authorized telephone numbers. Moreover when a calling
`party calls the user, the calling party is only successfully
`connected to the user if either the calling party’s telephone
`number is one of the authorized telephone numbers or the
`calling party inputs one of the access codes. If the calling
`party is not successfully connected to the user, the calling
`party hears a prerecorded message and is subsequently dis
`connected.
`According to another embodiment, a pro?le management
`system is provided for accessing and maintaining pro?le data
`associated with an AIN service subscribed to by a user. The
`pro?le management system includes a server, client and an
`AIN network. The client hosts a user interface allowing the
`user to view and update the pro?le data. The AIN network
`stores the pro?le data and executes the AIN service sub
`scribed to by the user in accordance with the pro?le data. The
`server processes user requests from the client to view and
`update the pro?le data by obtaining the pro?le data from the
`AIN network and forwarding the pro?le data to the client. The
`server also processes user requests from the client to update
`the pro?le data by forwarding user updates of the pro?le data
`from the client to the AIN network. As a result of the pro?le
`management system the user can access and maintain the
`pro?le data associated with the AIN service subscribed to by
`the user without involving service personnel.
`In a preferred embodiment, the user interface is a graphical
`user interface, the AIN service is positive identi?cation, and
`the pro?le data includes access codes and authorized tele
`phone numbers. Moreover when a calling party calls the user,
`the calling party is only successfully connected to the user if
`either the calling party’s telephone number is one of the
`authorized telephone numbers or the calling party inputs one
`of the access codes. If the calling party is not successfully
`connected to the user, the calling party hears a prerecorded
`message and is subsequently disconnected.
`According to another preferred embodiment, a pro?le
`management system is provided for accessing and maintain
`ing pro?le data associated with a telecommunications service
`subscribed to by a user. The pro?le management system
`includes a client and a server. The client hosts a user interface
`allowing the user to view and update the pro?le data. The
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`server stores the pro?le data and executes the telecommuni
`cations service subscribed to by the user in accordance with
`the pro?le data. The server processes user requests from the
`client to view and update the pro?le data by forwarding the
`pro?le data to the client. The server processes user requests
`from the client to update the pro?le data by replacing the
`stored pro?le data with user updates of the pro?le data
`received from the client. As a result of the pro?le management
`system, the user can access and maintain the pro?le data
`associated with the telecommunications service subscribed to
`by the user without involving service personnel.
`According to another preferred embodiment, a method is
`provided for accessing and maintaining pro?le data associ
`ated with a telecommunications service subscribed to by a
`user. The method includes remotely logging into a server,
`from a client; viewing the pro?le data associated with the
`telecommunications service subscribed to by the user; and if
`desired, updating the pro?le data. As a result of the method,
`the user can access and maintain the pro?le data associated
`with the telecommunications service subscribed to by the
`user without involving service personnel.
`The above-listed and other objects, features and advan
`tages of the present invention will be more fully set forth
`hereinafter.
`
`BRIEF DESCRIPTION OF THE DRAWINGS
`
`The present invention is further described in the detailed
`description which follows, by reference to the noted plurality
`of drawings by way of non-limiting examples of preferred
`embodiments of the present invention, in which like reference
`numerals represent similar parts throughout the several views
`of the drawings, and wherein:
`FIG. 1 illustrates the components of a conventional
`Advanced Intelligent Network (AIN) network environment;
`FIG. 2 illustrates, in block diagram form, an exemplary
`syst