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`A Figure 12—14's window has been enlarged from the default. Like all
`of AOL's windows, the Instant Message window can be sized as
`you please. If you want to change the size of a window penna-
`nently, choose Remember Size from the Windows menu after you
`have sized the window to your satisfaction.
`
`A You cannot receive or send Instant Messages while in a free area
`such as the Members’ Online Guide. America Online closes any
`open Instant Message windows when you enter a free area.
`
`is Determine where the intended recipient is before sending an
`Instant Message by clicking the Available? button in the I.nstant
`Message window. This feature tells you if the recipient is online,
`and if so, whether he or she can receive Instant Messages. It also
`tells you if a member is in a chat room, in which case you might
`want to go to that room rather than send an Instant Message.
`
`15; If the recipient is online but in a free area, in the process of down-
`loading or in some other way unable to receive an Instant Message,
`AOL tells you—-after it unsuccessfully tries to deliver the message.
`
`(is Instant Messages are accompanied by a "ti.n1<erbell” sound and the
`Instant Message window becomes the frontmost window on your
`screen. The Preferences command under the Members menu allows
`
`you to change these options, but most people prefer the high
`degree of priority Instant Messages receive without changing their
`preferences.
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`A You can log Instant Messages (handy for “phone call"-style Instant
`Messages such as those I exchange with Pam) by choosing Logs
`from the File menu‘.
`
`ii; If you don’t want to be disturbed by Instant Messages, you can turn
`them off at any time by sending an Instant Message to "$im_off"
`(without the quotation marks, with the dollar sign, and always in
`lowercase). Include a character or two as text for the message;
`otherwise AOL will respond with a ’’cannot send empty Instant
`Message” error. A single character will do. To turn Instant Mes-
`sages back on, send an Instant Message to ”$im_on.”
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`Center Stage 8: Rotunda
`America Online offers two special chat rooms called Center Stage and
`Rotunda. This is the format AOL uses to present special guests or to
`offer ”game shows” for members to play.
`Typically, members attending a Rotunda or Center Stage event sit in
`"rows” of seats in the audience. Each row has a limited number of
`
`seats. This is how AOL accommodates alarge audience of members
`without exceeding its own 23-member room capacity. Your chat win-
`dow contains the text of everything that's happening on stage, along
`with comments from other members i.n your row (but not from mem-
`bers in other rows). You can change rows if you like, as long as there's
`an empty seat in that row, and you can turn off the comments of mem-
`bers in your row if they're distracting.
`Provision is usually made to submit questions or comments to the
`people onstage. The event’s host receives your message and (option-
`ally) delivers it to the guest for a response.
`Center Stage and Rotunda schedules are posted each day and are
`available by using the keyword: Center Stage or the keyword Rotunda
`(see Figure 12-15). There are many other “large-room” events spon-
`sored by individual forums as well. To see their schedules, use the
`keyword TITF (Tonight in the Forums).
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`Figure 12-15: The '“
`Box Office lists all
`upcoming Center
`
`Double-click any
`one for details.
`
`_
`:
`
`3-:
`
`D
`IIIICIIII to Oentur Stage
`at the Bantu Slut Staff
`D II
`D Eon! ‘Ironic!-lnu I Pheus
`U llouogl Bout-d
`-b Plonlo Cnmoctlon
`' D lihcel Here for Counted Eu-Inlo C
`
`WW Brill lruokl. H-It MIIM. 9 II ET {Neon}
`9..I'D9 cams:
`lop: El {Colleen}
`9.:I'|0 PEWLE. I INC ET Iiiolluual
`' 9H0 Ilonnu Can of PEG‘: ‘Snot Juullca' Spa ET {Nam}
`_ fill |'ll'| WEIR ‘WES!
`IODI ET {Ceiluunl
`1 9J'I2 Itrenakrld Laldlll IIVIEI-'l'fll.|1('llI.'l. llurnurffllprlu 9:‘JEl...
`'1 9:I2 0.1. nu. Fltlnnlle flallthlg am ET (mom)
`'; 9!l2 um KRIE MB RSIILEV IILSEII Ban E1‘ trelluunl
`
`Rules for the Center Stage game shows are available by opening the
`Game Show Rules folder pictured in Figure 12~15. Read them before
`you take part in a game. Game shows are often profitable: winning
`contestants are awarded free connect time.
`
`The person i.n charge of Center Stage—AOL’s "theater djstrict"—is
`Amy Arnold. Another team player who has come up through the ranks,
`Amy recruits the guests who have filled her four auditoria to capacity
`recently—something that rarely happened before she took over.
`As I mentioned a moment ago, the Center Stage feature is often used
`to present special guests to members. One of those recently featured
`was Guy Kawasaki. Kawasaki is the former Director of Software Prod-
`uct Management at Apple Computer, and as such was one of the key
`players in the success of the Macintosh personal computer.
`Guy left Apple in 1987 to start his own software company. An
`author, he’s written The Macintosh Way, Selling the Dream, Database 101,
`and The Computer Curmudgeon. Formerly he was a columnist for Macuser
`magazine. Portions of his Center Stage transcript appear below.
`
`Marge Hawk:
`
`I-Ii Guy! Welcome to Center Stage!
`
`Mac Way: Hi all!
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`Marge Hawk:
`
`Do you plan on writing a biography?
`
`Mac Way:
`
`Who would care about my biography?
`
`Mac Way:
`
`Mac Way:
`
`Question:
`
`Mac Way:
`
`Question:
`
`Mac Way:
`
`Question:
`
`Mac Way:
`
`Question:
`
`Mac Way:
`
`Question:
`
`Mac Way:
`
`I am just a Diligent Oriental who did okay in Silicon
`Valley.
`.
`Not like I am Bill Gates or Steve Jobs.
`
`What would be one thing you would like to change in the
`computer industry?
`Several things come to
`Good question. Let me
`mind 1) Level" of compensation for Apple execs. Nah, too
`obvious. 2) Software piracy. Nah, too greedy. 3) Assump-
`tion that you have to have lots of money to start a com-
`pany. This is it. I want everybody out there to have the
`courage and masochism to start new companies and not
`listen to the prevailing or“ that it takes lots of (vc) money.
`Guy, do you recommend living in the Silicon Valley area
`to young people trying to get into the computer industry?
`It is not really necessary. I think the place to start in the
`business is in field sales. That way you can learn about
`rejection and what customers want. If you work in the
`Valley, in the headquarters of companies, you tend to lose
`touch with customers because you live in the "Tower.”
`
`I am an avid PC user and I have recently read your book.
`Can you give me one good reason why I should buy an
`Apple?
`’
`Sure. You can never have too fast a car, too many silk
`blouses, or too easy a computer to use. How many apps
`do you really use? I bet a Macintosh owner can use more.
`Guy, Do you think Apple has sold out Mac evangelism
`and religion in favor of market share, ”strategic" alliances
`and business footholds?
`
`Another good question. I don't think Apple "sold out.” I
`think it just "leased” it for a while. When they need good,
`ole evangelism for the next computer, they’ll get back the
`feelings. Toward the end of the Apple 11, there wasn't
`much "evangelism" for it either.
`Do you think there will ever be an end to the Windows/
`Macintosh "debate?”
`
`Never. What else do the press and analysts have to write
`about? You can say you heard it here first. The world can
`be divided into two groups: 1) those who can do, and 2)
`those who can’t. Those who can't and can write, become
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`press. Those who can't and can't write, become analysts.
`The best way to make money is to do the opposite of what
`the press and analysts say. End of sermon.
`Question: What are the most underaddressed areas where we need
`new software?
`
`Mac Way: Telecommunications for mere mortals.
`
`Question: What curriculum/activity would you recommend to
`someone who wants to develop Mac multimedia soft-
`ware?
`
`Mac Way: A course in personal bankruptcy would help. I just don't
`believe in MM yet. I think John Sculley read too many
`issues of Nova. MM is a solution in search of a need,
`IMHO.
`
`Question: Guy, Many PC users continue to claim that the Mac is
`underpowered and erratic in its design and short on
`customer support. Do you think Apple has addressed
`these challenges with the recent changes at the company?
`
`Mac Way: Yes, but who cares what PC users think? Why should
`eagles worry about what pigs think of the sky?
`
`Ahem! On that note, perhaps it's best if we wrap up this chapter.
`
`Moving On
`Many of those who are new to AOL sidestep People Connection at first.
`Perhaps it’s too intimidating. Perhaps they're shy. Whatever the rea-
`son, it’s a shame. People Connection is the heart of the AOL commu-
`nity. It is here that you finally stop thinking of AOL as an electronic
`service and begin thinking of it as people. In the Search for community,
`People Connection is where you find the bounty.
`Speaking of bounty, do you have a hobby? Perhaps you have an
`interest: cooking comes to mind, or bicycling. Hobbies and interests are
`best enjoyed when there are others around with the same penchant:
`you can share your ideas with them and hear of theirs.
`The trouble is, people with similar interests are sometimes hard to
`find—but not if you look around AOL. There are nearly a miiiion of us
`here now, and with numbers like that, there's bound to be a few who
`share your interests.
`The place to investigate is the Clubs 8: Interests Department, and it’s
`coming up next.
`
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`Glossary
`
`This glossary was prepared by Jennifer Watson (screen name: Jennifer) and
`George Louie (screen name: NumbersMan) of the America Online staff (to
`whom I express my heartfelt thanks for a job very well done). It's updated
`regularly and posted online. To find it, use the keyword FileSearch, then
`search with the criterion VirtualLingo.
`
`access number- A phone number (usually local) your modem uses to
`access America Online. To find an access number online, go to keyword:
`ACCESS. If you aren't signed on to AOL, there are a number of ways to get
`access numbers:
`A Sign on with the "New Local#" (WAOL) or "Get Local#" (Mac AOL
`2.1 or higher) option in the "Set Up & Sign On" window.
`A Delete all your numbers in Setup; AOL will automatically call the
`800 number and let you choose from the list of access numbers.
`A Phone the network: Call SprintNet at 1-800-877-5045 ext. 5 or
`SprintNet's automatic access number listings at 1-800-473-7983; call
`Tymnet at 1-800-336-0149.
`A Dial up SprintNet's Local Access Numbers Directory: Using a
`general telecommunications program, you can call in to a SprintNet
`node directly. Once connected, type "@D" and hit the Enter key
`twice. At the@ prompt given, type "c mail" and hit Enter, then type
`"PHONES" for the username and "PHONES" again for the pass(cid:173)
`word. You can look up any local SprintNet number available.
`A Call America Online's Customer Service Hotline at 1-800-827-6364
`(within U.S.) or 1-703-893-6288 (from Canada or overseas), open
`from 9 a.m. to 2 a.m. ET, Monday through Friday and 12 noon to 1
`a.m. ET on weekends.
`A Call AOL's FAXLink service at 1-800-827-5551 and request that a list
`of access numbers be faxed to you. An automated voice menu will
`guide you through the choices.
`A Dial up AOL' s Customer Service BBS with a standard telecommuni(cid:173)
`cations program at 1-800-827-5808 (settings: 8 data bits, no parity, 1
`stop bit, up to 14.4K).
`If you don't have a local access number, read the information in the
`Access Number area (keyword: HELP) on how to obtain one. See also
`Datapac, SprintNet, Tymnet and node.
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`Address Book - An AOL software feature that allows you to store screen
`names for easy access. Your Address Book may be created, edited or used
`through the Address Book icon available when composing mail. You can
`also create or edit them with the Edit Address Book option under your Mail
`menu. See also e-mail and screen names.
`afk- Common shorthand for "away from keyboard." It's most often used
`in chat and IMs when it's necessary to leave the keyboard for an extended
`length of time. See also shorthands, abbreviations and chat.
`America Online, Incorporated (AOL)- The Vienna, Virginia-based parent
`company of the three online services-America Online, PC-Link and Q-Link.
`PC-Link and Q-Link are going offline fall1994, however. Formerly known
`as Quantum Computer Services and founded in 1985, AOL has grown
`rapidly in both size and scope. AOL has over 900,000 members and dozens
`of alliances with major companies. America Online's stock exchange symbol
`is AMER. To contact AOL headquarters, call1-800-827-6364. See also AOL.
`analog- Information composed of continuous and varying levels of
`intensity, such as sound and light.
`
`AOL- Abbreviation for America Online, Inc. Occasionally abbreviated as
`AO. See also America Online, Incorporated.
`
`AOLiversary- A date celebrated yearly on which a member first became
`an active on America Online. Considered an accurate yardstick by some to
`determine their state of addiction. See AOLoholic.
`
`AOLoholic- A member of AOL who begins to display any of the follow(cid:173)
`ing behaviors: spending most of their free time online; thinking about AOL
`even when off-line (evidenced by the addition of shorthands to non-AOL
`writings); attempting to bring all their friends and family online; and/ or
`thinking AOL is the best invention since the wheel. A 12-step plan is in
`development. Many, but not all AOLoholics, go on to become remote staff.
`See also member and remote staff.
`
`archive (ARC)- (1) A file that has been compressed smaller with file
`compression software. See also file, file compression, PKZIP, and Stufflt.
`(2) A file that contains message board postings that may be of value, but
`have been removed from a message board due to their age, inactivity of
`topic, or lack of message board space. These messages are usually bundled
`into one document, and placed in a file library for retrieval later. See also
`file and library.
`
`article- A text document intended to be read online, but may be printed
`or saved for later examination offline. On MacAOL, the limit is 25k; if
`longer it will scroll off the top of the window (the "More" feature is not
`available on MacAOL). See also document.
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`
`503
`
`ASCII -Acronym for American Standard for Computer Information
`Interchange (or American Standard Code for Information Interchange).
`ASCII is the numeric code used to represent computer characters on com(cid:173)
`puters around the world.
`Ask the Staff button -See Comment to Staff button.
`asynchronous - Data communication via modem of the start-stop variety
`where characters do not need to be transmitted constantly. Each character is
`transmitted as a discrete unit w ith its own start bit and one or more stop
`bits. AOL is asynchronous. See also synchronous.
`
`attached file- A file that hitches a ride with e-mail. Be the file text, sound
`or pictures of your hamster "Bruno," it is said to be attached if it has been
`included with the e-mail for separate downloading by the recipient
`(whether addressed directly, carbon copied, forwarded or blind carbon
`copied.) See also archive, download, e-mail and file.
`auditorium- Auditoriums are specially equipped online "rooms" that
`allow large groups of AOL members (up to 300-500) to meet in a structured
`setting. Currently, there are four auditoriums: The Coliseum, a.k.a. Center
`Stage (for special and general events), Rotunda (for computing-related
`topics or computing company representatives), the Odeon (for Information
`Providers) and Tech Live (for questions and help on AOL- this is in the
`free area). The auditoriums are divided into two parts: the stage, where the
`emcee and the guest speaker(s) are located, and the chat rows, where the
`audience is located. More information on auditoriums can be found at
`keyword: SHOWS or ROTUNDA. See also emcee, OnlineHost, Coliseum,
`Odeon, Rotunda and Tech Live.
`bandwidth -A measure of the amount of information that can flow
`through a given point at any given time. To use a popular analogy, a low
`bandwidth is a two-lane road while a high bandwidth is a six-lane super(cid:173)
`highway.
`
`baud rate- A unit for measur.ing the speed of data transmission. Techni(cid:173)
`cally baud rates refer to the number of times the communications line
`changes states each second. Strictly speaking, baud and bits per second
`(bps) are not identical measurements, but most non-technical people use
`the terms interchangeably. See also bps.
`BBS (Bulletin Board Service)- A system offering information that can be
`accessed via computer, modem and phone lines. For more information
`online, go to keyword: BBS.
`blind carbon copy (bee)- A feature of the AOL e-mail system that allows
`you to send e-mail to a member or members without anyone other than you
`being aware of it. See also e-mail.
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`board -An abbreviated reference to a message board or bulletin board
`service (BBS). See also message board and BBS.
`
`bps (bits per second)- A method of measuring data transmission speed.
`Currently, 1200, 2400 and 9600 bps are supported on AOL. 14,400 may be
`available in larger cities, but unreliably as it is still in testing. See also baud.
`brb - Common shorthand for ''be right back." It is used by AOL members
`when participating in chat/ conference rooms or talking in IMs (Instant
`Messages). See also shorthands, abbreviations and chat.
`browse- To casually explore rather than examine in detail. Typically used
`in reference to message boards and file libraries.
`btw- Common shorthand for "by the way." It is used in IMs, chat/
`conference rooms, e-mail and message postings. See also shorthands,
`abbreviations and chat.
`
`bulletin board - See message board and BBS.
`carbon copy (cc)- A feature of the AOL e-mail system that allows you to
`address e-mail to a member for whom the e-mail is not directly intended or
`is of secondary interest. See also e-mail.
`
`CCL (Communication Control Language)- A script that allows you to
`control your modem. CCL scripts are most useful when the connection
`process is more complicated than can be handled by a modem file. See also
`modem files.
`Center Stage- See Coliseum.
`
`chat- To engage in real-time communications with other members. See
`also Instant Message, chat room, conference room and auditorium.
`
`chat rooms- Online areas where members may meet to communicate and
`interact with others. There are two kinds of chat areas- public and pri(cid:173)
`vate. Public chat areas can be found in the People Connection area (key(cid:173)
`word: PEOPLE) or in the many forums around AOL. Public rooms may
`either be officially-sanctioned rooms or member-created rooms (which are
`listed separately). All public rooms are governed by AOL's Terms of
`Service (TOS) and are open to anyone interested. See also private room,
`chat, host, Guide, TOS and People Connection.
`chat sounds - Sounds may be played and broadcast to others in chat areas
`by selecting "Chat Sounds ... " under the "Chat" menu. You can also play
`them by typing: {S <sound>} and sending it to the chat area. Be sure to type
`it exactly as shown and insert the exact name of the sound you wish to play
`where <sound> appears in the example. See also chat room and library.
`
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`
`CIS- Short for CompuServe Information Service. May also be abbreviated
`asCI$. See also Compuserve.
`
`client- A computer that requests information from another.
`close box- The small box in the upper-left corner of your window.
`Clicking on this box closes the window. Not to be confused with a shoe
`box, boom box or even clothes box. See also window.
`club - See forum.
`
`Coliseum - Previously known as Center Stage, The Coliseum is an audito(cid:173)
`rium located in People Connection or via the keyword: SHOWS. See also
`auditorium and emcee.
`
`Command key- Usually located near the Spacebar, you'll find printed on
`it either an open Apple symbol or a clover-leaf symbol (or both). Holding
`down the Command key while another key is pressed will often activate a
`special function. See also Option key and Open-Apple key.
`Comment to Staff button - A button available in file libraries that will
`allow you to send a note to the managers of the library. See also download
`and library.
`
`CompuServe (CIS)- A large, established commercial online service similar
`to America Online. While CompuServe Information Service (CIS) has more
`databases available, their service is priced higher and is less user-friendly
`than AOL. CIS is owned by H&R Block. May be referred to as "CIS" or
`"CI$" in shorthand during chat.
`conference room - A specific kind of chat area found in forums all around
`AOL where members can meet, hold conferences and interact in real-time.
`Conference rooms can hold up to 23 or 48 members at any one time (de(cid:173)
`pending on location), and are located outside of the People Connection. See
`also host, moderator and protocol.
`corporate staff- Members who are usually company or IP (information
`provider) employees and work at the corporate offices of the company. In(cid:173)
`house AOL, Inc. staff is often referred to in this manner as well. See also in(cid:173)
`house and IP.
`
`CS Live- See Tech Live.
`Customer Relations- America Online's Customer Relations Hotline is
`open from 9 a.m. to 2 a.m. Eastern time Monday through Friday, and noon
`to 1 a.m. on weekends. Calll-800-827-6364 during these hours. See also
`Tech Live.
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`cyberpunk - First used to designate a body of speculative fiction literature
`focusing on marginalized people in technologically-enhanced cultural
`"systems." Within the last few years, the mass media has used this term to
`catergorize the denizens of cyberspace. Cyberpunks are known to cruise the
`information landscapes with alacrity, or lacking that, eagerness.
`
`cyberspace -An infinite world created by our computer networks.
`Cyberspace is no less real than the real world-people are born, grow,
`learn, fall in love and die in cyberspace. These effects may or may not be
`carried over into the physical world. America Online is an example of
`cyberspace created through interaction between the energies of the mem(cid:173)
`bers, staff and computers. See also online community.
`
`daemon -An automatic program that performs a maintenance function
`on AOL. For example, a board daemon may run at 3 A.M. and clean up old
`posts on a message board.
`
`database - A collection of information, stored and organized for easy
`searching. A database can refer to something as simple as a well-sorted
`filing cabinet, but today most databases reside on computers because they
`offer better access. See also Directory of Services, Member Directory and
`searchable.
`
`Datapac- A packet-switching network operated by Bell Canada that
`provides local access numbers for Canadian members at an extra fee. See
`also packet-switching network and access number.
`
`Delete - An AOL e-mail system feature that allows you to permanently
`remove a piece of mail from any and all of your mailboxes. See also e-mail
`and Status.
`
`demoware (demonstration software)- These are often full-featured
`versions of commercial software, with the exception being that the Save or
`Print features are often disabled. Some demos are only functional for
`certain periods of time. Like shareware, demonstration software is a great
`way to try before you buy.
`department - This is the broadest category of information into which
`America Online divides its material. There are 14 departments, correspond(cid:173)
`ing with the departmental organization of this book.
`digital -
`Information that is represented by two discrete states (either 1 or
`0) and also referred to as binary information. Most information in the real
`world is not digital, but must be converted into this form to be used by
`computers.
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`Directory of Services - A searchable database that allows AOL members
`to quickly locate AOL' s available services. This is available at keyword:
`SERVICES. See also database and searchable.
`
`document- An information file, usually relating specific details on a
`topic. See also article and file.
`
`DOD -Abbreviation for Data On Demand, a method of receiving artwork
`updates. AOL is unique in that as it grows and new areas are added, the
`custom artwork associated with new services and areas can be added on
`the fly. At the time of this writing, DODs are only available on the Mac
`AOL and WAOL platforms; PC/GEOS users receive artwork updates via
`UDOs.
`
`download -The transfer of information stored on a remote computer to a
`storage device on your personal computer. This information can come from
`AOL via its file libraries, or from other AOL members via attached files in
`e-mail. See also archive, attached file, file, library, download count and
`download manager.
`
`download count- The download count (often abbreviated 1/Cnt" in a
`library window) refers to the number of times that file has been down(cid:173)
`loaded. This is often used as a gauge of the file's popularity. See also file,
`library and download.
`
`download manager- An AOL software feature that allows you to keep a
`queue of files to download at a later time. You can even set up your soft(cid:173)
`ware to automatically sign off when your download session is complete.
`You can schedule your software to sign on and grab files listed in the queue
`at times you specify. See also download and file.
`
`e-mail - Short for electronic mail. One of the most popular features of
`online services, e-mail allows you to send private communications elec(cid:173)
`tronically from one person to another. See also attached file, carbon copy,
`blind carbon copy, return receipt, Keep As New, Delete, Status, e-mail
`address and gateway.
`
`e-mail address - A cyberspace mailbox. On AOL, your e-mail address
`is simply your screen name; for folks outside of AOL, you address is
`yourscreenname@aol.com. For mail outgoing from AOL, check out the
`Internet Center (keyword: INTERNET) for more information. See also
`e-mail and screen name.
`
`echo - A rare AOL system bug that rapidly repeats a person's chat over
`and over in a chat or conference room. Also known as a system scroll. If this
`occurs, you should leave the room immediately and page a Guide using
`keyword: GUIDEP A GER.
`
`104
`
`Facebook Inc.'s Exhibit 1007
`
`

`

`508
`
`The Official AOL Tour Guide
`
`emcee -A member who has been trained to moderate and host events
`held in auditoriums. See also auditorium.
`
`emoticons - Symbols consisting of characters found on any keyboard
`which are used to give and gain insight on emotional states. For example,
`the symbol :) is a smile- just tilt your head to the left and you'll see the :
`(eyes) and the ) (smile). A brief list of emoticons is available at keyword:
`SHORTHANDS. See also shorthands and chat.
`
`eWorld- Apple Computer's newest online service. Based on AOL's client
`system, eWorld is expected to be a popular service with its stylized graph(cid:173)
`ics and Apple support. eWorld opened to the public on June 20, 1994.
`FAQ- Short for "Frequently Asked Questions." FAQs may take the form
`of an informational file containing questions and answers to common
`concerns/issues. See also message board and library.
`
`fax (facsimile)- A technique for sending graphical images (such as text or
`pictures) over phone lines. While faxes are usually sent and received with a
`stand-alone fax machine, faxes may also be sent to or from computers using
`fax software and a modem. You can also send a fax through AOL at key(cid:173)
`word: FAX.
`
`file - Any amount of information that is grouped together as one unit. On
`AOL, a file can be anything from text to sounds and can be transferred to
`and from your computer via AOL. See also download, library and software
`file.
`
`file compression -A programming technique by which many files can be
`reduced in size. Files are usually compressed so that they take up less
`storage space, can be transferred quicker and/ or can be bundled with
`others. See also file and download.
`
`file name extensions - These are usually three-character codes found
`suffixing a file name, and are primarily used for PC files.
`
`flame - Made popular on the Internet, this means to chat, post messages,
`or send e-mail about something that is considered inflammatory by other
`members, and may cause fires among those who read and respond to it.
`Harassment and vulgarity are not allowed on America Online, and if you
`see this occurring, you may report the occurrence at keyword: TOS. See also
`chat, message board, e-mail and TOS.
`
`flashmail -On the Mac, this is a feature of the AOL software that allows
`you to save your outgoing e-mail to disk to send at a later time, or save
`your incoming e-mail so you can look at it later, online or off-line. These
`e-mails are stored in your flashbox, and the outgoing files are sent with
`FlashSessions. See also e-mail.
`
`105
`
`Facebook Inc.'s Exhibit 1007
`
`

`

`Glossary
`
`509
`
`folder- Groupings of messages by topic within message boards are
`termed "folders" on America Online. See also message and message
`boards.
`
`form -A window for an area online-usually comprised of a text field, a
`list box (scrollable), and one or more icons. See also icon and window.
`forum - A place online where members with similar interests may find
`valuable information, exchange ideas, share files and get help on a particu(cid:173)
`lar area of interest. Forums (also known simply as areas or clubs) are found
`everywhere online, represent almost every interest under the sun, and
`usually offer message boards, articles, chat rooms and libraries, all orga(cid:173)
`nized and accessible by a keyword. Forums are moderated by forum hosts
`or forum leaders. See also form and keyword.
`freeware - A file that is completely free and often made available in
`libraries of online services like AOL for downloading. Unlike public do(cid:173)
`main files, you are not able to modify it and the author retains the copy(cid:173)
`right. Since the author or programmer usually posts freeware and the user
`downloads it, distribution is direct and nearly without cost. See also file,
`shareware and public domain.
`
`gateway -A link to another service, such as the Internet, EAASY SABRE
`or StockLink. Gateways allow members to access these independent ser(cid:173)
`vices through AOL. See also Internet.
`GIF (Graphic Interchange Format)- A type of graphic file that can be read
`by most platforms; the electronic version of photographs. GIFs can be
`viewed with a GIF viewer utility, which are located at keyword: GALLERY.
`Gopher- A feature of the Internet that allows you to browse huge
`amounts of information. The terms implies that it will "go-pher" you to
`retrieve information. It also refers to the way in which you "tunnel" through
`the various menus, much like a gopher would. See also W AIS and Internet.
`GUI - Graphical User Interface. Some examples of Gills include the Mac
`Operating System, OS/2 and Windows. See also operating system, system,
`OS/2 and Windows.
`Guide- Experienced AOL members who have been specially chosen and
`trained to help other members enjoy their time online. All on-duty Guides
`wear their "uniforms"-the letters "Guide" followed by a space and a two(cid:173)
`or three-letter suffix in all caps. See also Guide Pager, Lobby and uniform.
`
`Guide Pager- A feature of AOL that allows you to page a Guide when
`there is a problem in a chat or conference room. Simply go to keyword:
`GUIDEP AGER, and you will be presented with a simple form to complete
`regarding the problem. See also Guide and TOS.
`
`106
`
`Facebook Inc.'s Exhibit 1007
`
`

`

`510
`
`The Official AOL Tour Guide
`
`hacker- Not to be confused with hamsters, hackers are self-taught com(cid:173)
`puter gurus who take an unholy delight in discovering the well-hidden
`secrets of computer systems. Blighted by a bad reputation of late, hackers
`do not necessarily denote those who intend harm or dama