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`SOFTWARE
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`BMC EXHIBIT 2012
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`ServiceNow V. BMC
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`]PR2015-01176
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`PATROL Information
`May 1995
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`APPLICATION MANAGEMENT
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`Application Management is a key element of BMC Software’s Cooperative Enterprise Management
`Strategy (CEMS). CEMS focuses on leveraging the company’s core competencies, data and
`application management, to deliver those solutions across the enterprise. CEMS also calls for
`working with other complementary management vendors to provide complete solutions for its
`customers. The company launched its first application management product in 1994 with the
`introduction of PATROL. Since that time, the company has delivered a family of PATROL products
`and will continue to introduce more solutions for automating application management.
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`PATROL
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`PATROL automates and centralizes the control of all the critical elements in distributed application
`management - data, databases, servers, applications and networks. PATROL consists of intelligent
`agent(s), management console(s) and Knowledge Modules (KMs). Agents mn on each managed
`server or workstation. KMs are intelligent product-specific expertise about how to manage objects in
`the environment. KMs provide the agent with more product-specific information, allowing a single
`agent to manage all the components and objects associated with a sewer. PATROL provides off-
`the-shelf solutions for monitoring and managing common components, along with extensibility to
`allow PATROL to be customized to manage any management scenario - a combination unique to
`PATROL.
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`KEY DIFFERENTIATORS
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`Intelligent, Autonomous Agents
`The ability to perform automatic discovery and proactive management by taking corrective action
`makes PATROL agents tmly “intelligent”. PATROL introduced the industry’s first detachable and
`autonomous agent. Autonomous agents operate independently from a console. Autonomous agents
`log event history locally and eliminate the need for dependence on the console, reducing network
`traffic and increasing management efficiency.
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`lndegndent Console
`Because of the lack of dependence on the console, the PATROL agent can simultaneously support
`multiple and diverse consoles.
`In addition, any SNMP-based console can be used to receive
`information from the PATROL agent.
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`of heterogeneous systems. Off-the-shelf KMs are available for monitoring and managing common
`databases and applications.
`In addition, customers and third-party vendors can create additional
`customized modules.
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`2101 Citywest Blvd., Houston, Texas 77042-2827, 713 918-8800
`1 800 841-2031 (U.S. and Canada), FAX 713 918-8000
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`BMC Software
`PATROL lnforrnation
`page 2
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`PATROL Scnm Language (PSL)
`PSL is a built-in application management language for writing scripts to customize PATROL. Other
`script languages only provide basic metrics. PSL has more than 100 built-in functions beyond basic
`metrics to assist in sophisticated script building including SNMP operations, event triggers, shared
`channels, mathematical and file operations.
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`lnte ration with Other Mana ement Solutions
`PATROL’s ability to interoperate with other management solutions to efficiently solve business
`problems is a competitive strength for the product. Multiple levels of integration are available
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`PATROL VIEW“ -— The PATROLVlEW“" products use the native console of network management
`frameworks to display information collected by PATROL. Users can view information through the
`network management console or the PATROL console, while PATROLVlEW""' provides the ability to
`monitor application and database events and metrics behind the scenes.
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`PA TROLlNK- The PATROLINK suite of products provide console-to—console integration with
`network management solutions. With PATROLlNK, network administrators can perform key tasks
`such as starting new databases or tracking performance data by calling up the PATROL icon directly
`from the network management console. PATROLlNK supports any SNMP-compliant network
`management products, including those from HP, Sun and IBM.
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`MAJOR BENEFITS
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`Scalabilm and Extensibility
`Because of its architecture, PATROL can manage anywhere from one server, application and/or
`database, to thousands or tens of thousands. PATROL offers out-of-the-box monitoring and
`management functions. Because of its extensibility, customers also can add or develop KMs to
`allow PATROL to manage custom applications.
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`Flexibility
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`Capafl Planning
`PATROL automatically stores event and performance data for each monitored object. Historical
`information can be viewed graphically to detect trends and plan for future growth. This also plays a
`vital role for any problem analysis activities.
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`Help Desk lntggration
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`BMC Software
`PATROL Information
`page 3
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`USER PROFILE
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`prone administration tasks as it oversees and automatically administers all the business-critical
`components in distributed computing environments.
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`ENVIRONMENTS SUPPORTED
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`Operating systems
`AIX, ICL, IRIX, Open VMS, OS/2, Unix, Siemens Nixdorf, Solaris, Windows ‘95, Vlfindows NT
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`Platfonns
`Bull, DEC Alpha, Data General AVIION, HP 9000s, IBM RS/6000s, NCR, Olivetti, Pyramid, Sequent,
`SGI MIPS, Sun SPARC, Unisys, others
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`Databases
`CA-Openlngres, DB2 for OS/2, DB2 for AIX, lnfonnix, Oracle, SQL Server, Sybase, Rdb, others
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`Applications
`Lotus Notes, Oracle Financials, SQL-BackTrack, Remedy, Paradigm, Vantif
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`Consoles
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`Any SNMP-based console, Vlfindows NT, Vlfindows 95
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`Network and system managers
`HP Open\fiew, HP PerfView, SunNet Manager, NetView for AIX, POLYCENTER Manager on
`Net\fiew, CA-UniCenter
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`Standards
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`PATROL is architected to support de facto open systems standards such as TCP/lP, SNMP and
`OSF/Motif. Standards compliance for PATROL is under evaluation and will be included in future
`releases.
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`PRICING AND AVAILABILITY
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`PATROL pricing begins at $6,000, depending on the number of consoles and managed objects. The
`PATROL family of products is available today from BMC Software by calling 800-841-2031 or 713-
`918-8800 or through BMC offices, agents and distributors worldwide.
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