Et‘llL'©®
`
`SOFTWARE
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`FOR IMMEDIATE RELEASE
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`Editors’ Contact: Lisa Cradit
`(713) 918-8800
`Database & Client/Server World
`Booth #930
`
`Barbara Bates
`Eastwick Communications
`(415) 306-4195
`
`BMC Software Announces Major Technology Enhancements to
`PATROL, Enabling it to Manage Thousands of Distributed
`Servers, Applications and Databases
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`PATROL 3.0 Increases Scalability, Interoperability and Flexibility for Automating the
`Management of Distributing Computing Environments
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`HOUSTON, Texas (June 12,1995) —- BMC Software, Inc. today announced major technology
`enhancements to PATROL, the company's award-winning product suite for automating application
`management in distributed computing environments. Designed to increase management efficiency,
`Version 3.0 adds significant enhancements in scalability, interoperability and flexibility including
`autonomous agents, agent-to-agent integration and independent consoles. Additional platform
`support and new Knowledge Modules (KMs) further broaden PATROL’s management capabilities for
`heterogeneous environments.
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`“Applications are the intersection between business and computer systems, making application
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`management a critical aspect of systems management,” said Chet Geschickter, vice president and
`director of research for Hurwitz Consulting Group. "BMC’s PATROL provides a customizable
`foundation for monitoring and managing key applications and automated processes.‘ PATROL also
`successfully addresses the management of relational database management systems and other key
`technology components.”
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`PATROL automates and centralizes the control of all the critical elements in distributed
`application management - data, databases, sewers, applications and networks. The PATROL
`architecture consists of intelligent agent(s), management console(s) and KM(s). KMs are
`encapsulated expertise about how to manage objects in the environment. KMs provide the agent
`with more product-specific information, allowing a single agent to manage all the components and
`objects associated with a server. PATROL provides off-the-shelf solutions for monitoring and
`managing common components, along with extensibility to allow PATROL to be customized to
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`manage any management scenario - a combination unique to PATROL.
`’“ more ’“
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`BMC EXHIBIT 2010
`ServiceNow V. BMC
`
`IPR2015-01176
`
`2101 Citywest Blvd., Houston, Texas 77042-2827, 713 918-8800
`1 800 841-2031 (U.S. and Canada), FAX 713 918-8000
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`BMC Software Announces Major Technology Enhancements to PATROL
`Add One
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`PATROL is part of BMC Software's Cooperative Enterprise Management Strategy (CEMS).
`CEMS focuses on leveraging the company's core competencies, data and application management,
`to deliver integrated solutions across the enterprise. CEMS also calls for working with other
`complementary management vendors to provide complete solutions for its customers.
`Greater Scalability Through Autonomous Agents
`One of PATROL’s competitive advantages is its scalability to manage anywhere from one
`server, application and/or database, to thousands or tens of thousands. Scalability enhancements in
`Version 3.0 include the industry's first intelligent autonomous agent. Autonomous agents operate
`independently from a console. Log parameter and event history is stored locally at the agent. Alann
`conditions and corrective actions are detennined by the agent, removing the need for console
`dependence. This reduces network traffic and increases the efficiency of the monitoring and
`management process.
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`Another key area of scalability enhancement in Version 3.0 is agent support for SNMP (Simple
`Network Management Protocol). Any SNMP management console can access PATROL's intelligent
`autonomous agents. Additionally, the PATROL agent can act as a mid-level manager, accepting
`data from other SNMP agents including those monitoring RDBMs and hosts. SNMP support primes
`the PATROL architecture to support additional console platfonns and infonnation sources in the
`future - providing increased interoperability and flexibility.
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`Increased Interoperability With Agent-to-Agent Integration
`The interoperability of PATROL, or its ability to operate with other management solutions to
`effectively solve a business problem, is another competitive advantage forthe product. To further
`this concept, BMC Software provides agent-to-agent integration between PATROL and products
`from leading systems, network, hardware and tool vendors. For example, Hewlett-Packard
`integrated the data management capabilities of PATROL into HP Perfview, eliminating the need for
`users to purchase, leam and support additional point products for managing heterogeneous
`databases. The integration also provides complete management for all of the technology
`components in an environment including data, systems and network. Other relationships for agent-
`to-agent integration are in progress and announcements are forthcoming.
`Greater Flexibility Through Console Independence
`PATROL Version 3.0 now provides freedom of choice for consoles, providing flexibility and
`management efficiency not offered with other application management products in today's market.
`PATROL 3.0 offers two types of consoles - operator and developer - for increased control
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`BMC Software Announces Major Technology Enhancements to PATROL
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`and efficiency over management environments. Operator consoles provide centralized monitoring of
`PATROL information. The PATROL developer’s console enables customers or third parties to
`customize or create their own KMs and define new rules for managing the environment. PATROL
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`3.0 offers a choice between the PATROL console or a management framework console as the
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`method for viewing data. PATROL also enables users to choose any SNMP manager as the console
`for viewing data through PATROLVIEWTM.
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`With Version 3.0, BMC Software is introducing the first of many new products in the PATROL
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`suite for integrating with management frameworks, known as PATROLVIEWTM. The
`PATROLVIEWTM products use the native console of a network management framework to display
`events and information collected by PATROL. The benefit is seamless integration between network,
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`database and application management, as well as choices in the way different users view data.
`Today, PATROLVIEWTM is available for HP Openview, NetView for AIX and SunNet Manager. The
`PATROLVIEWTM products can easily be customized to support additional management frameworks.
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`Greater Breadth and Depth of Function
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`Greater breadth of function is available in Version 3.0 for servers, databases, consoles and
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`applications. New servers supported in Version 3.0 include Vlfindows/NT, OS/2, OpenVMS, Siemens
`Nixdorf and ICL. New databases supported include DB2* for OS/2 and DB2 for AIX. Additional
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`consoles supported in Version 3.0 include Windows/NT and Windows95. PATROL 3.0 has extended
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`its application support by adding a KM for Lotus Notes to monitor and initiate automated corrective
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`actions to problems.
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`To increase depth of function, the KMs for Oracle, Sybase, CA-Openlngres and lnformix have
`been significantly enhanced in Version 3.0 to include additional monitored parameters and corrective
`actions, as well as to improve efficiency and resource consumption.
`In addition, PATROL offers
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`incremental backup and recovery for Oracle and Sybase through new KMs for DataTools' SQL
`BackTrack products.
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`“It has been a year since the last major release of PATROL, and since that time we have been
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`working closely with our customers to ensure that Version 3.0 is a significant release and reflects the
`demands of the market,” said Kirill Tatarinov, director of PATROL product development for BMC
`Software. “Increased breadth and depth lays the foundation for the future success of PATROL. As
`one of the original founders of the PATROL product, I can say that PATROL has truly evolved from
`its inception to become best-of-breed in the application management marketspace.”
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`BMC Software Announces Major Technology Enhancements to PATROL
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`Greater Customization and Extensibility
`One of the keys to PATROL’s extensibility lies in PATROL Script Language (PSL). PSL is a
`conventional programming language that is native to PATROL and used for managing complex
`management scenarios not easily handled by other programming languages. PSL goes beyond
`simple metrics provided by other script languages to include more than 100 built-in functions for
`collecting advanced data metrics and performing analysis of the metrics. A graphical debugger
`added to Version 3.0 also makes script generation a simpler, quicker process.
`Availability and Pricing
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`PATROL 3.0 will be generally available from BMC Software, its agents and distributors
`worldwide in August 1995. Pricing begins at $6,000 (U.S. list), depending on the number of consoles
`and managed objects. For more information, view a demonstration of PATROL 3.0 at Database &
`Client/Server World, booth #930, or call (713) 918-8800 or (800) 841-2031.
`About BMC Software
`
`BMC Software, Inc. is a worldwide developer and vendor of Cooperative Enterprise
`Management Solutions (CEMS) that automate application and data management across
`heterogeneous legacy and open systems environments. BMC Software is cooperating with leading
`vendors throughout the computer industry to provide its customers with integrated enterprise-wide
`data, system, application and network management solutions. BMC Software has a 15-year history
`of industry-leading product development for large scale computing environments.
`It now is
`leveraging this knowledge and strength in the management and movement of data to introduce new
`solutions for total enterprise computing management. BMC Software is headquartered in Houston,
`Texas and currently offers more than 70 products.
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