Apple Inc., et al.
`Exhibit 1020
`Apple Inc., et al. v. Global Touch Solutions, Inc.
`IPR2015-01173
`
`Exhibit 1020, Page 001
`
`

`
`rEE;i
`
`lTE[iE[ll3
`
`Editor-in-Chief Michael .1. Miller
`
`Editor Robin Ruskin
`
`Executive Editors Rick Ayre, Bill Howard. Dori Willmott
`Director, PC Labs C. James Galley llI
`Senior Networking Editor Frank J. DcrIlr:i'. Jr.
`Senior Editors David Greenfield (Nct\vorking and Communications).
`Brian Nadel (First Looks). Sebastian Rupley (West Coast)
`Managing Editor Paul B. Ross
`Assistant Managing Editor Dianne I-l. McDonald
`Senior Associate Editors Ted Stevenson (Software), Sharon Terdeman (Technical Columns) Associate Editors John Clyman
`(PCS). Gayle C. Ehrenman (After Hours). Leon Erlanger (Hardware). Carol l.evin (Trends). Thomas Mace (Applications
`DL‘\’l:lD|)lltE|1t). Gail Shaffer (Networking and Communications). Lance N. Ulanoff (Graphics) Technical Editor Neil J.
`Rubenking Senior Production Editors Shari L. Girouard. Krrri Scliuelei Copy Clriet' Glcn Boisseau Becker Staff Editors Tin
`Albano. Jamie i\/l. Bsales. Kathleen Caster. l:'lisalJeth l-I. Holzer. Vicki B. Jacobson. Ellyn J. McCasland. Michael W. Muchmore.
`Sarah L. Roberts. Michael Ryan. Craig L. Stark Carol A. Venezia. Leslie Wygant. Anush Yegyazarian Senior Writer Robert S.
`Anthony Staff Writer William P Flanagan Assistant Editor Asa Somers Senior Copy Editors Jeanne Albrecht. Jill Leger Copy
`Editors Elliot Thomas Grant. Joseph N. Levine, Ann Ovodorv. Tracy Reppert Assistant Copy Editor Peter J. McLaughlin.
`George R. Steel Layotit Manager Linda Harms Senior Layorrt Editors Thomas DeVito. Lillian Gaffncy Librarian Thomas W.
`Giebel Library Assistant Dolores Williams Senior Editorial Researchers Angela Hickman. Brad Stilwell. Jodi L. Wynblatt
`Editorial Researchers Mary E. Behr. Eryn R. Brown. Cadc Metz. lodcl Spangler Editorial Assistant Melissa J. Perenson System
`Support Manager Craig Ellison PC Support Analyst Melvin Acevedo Production System Support Manager Patricia Perkowskr
`Communications Manager Diana Garelik Assistant to the Editor~in-Chief Tara Solon Assistant to the Editor Rita Apraliamian
`Assistant to the Executive Editors Christina M. Evelyn Administrative Assistant Christina Okang Sysop, PC MagNet Ken
`Hipple
`
`Contributing Editors Bill Macliruiie (Publishing Director). Douglas Boling. Brtice Brown. Brian Butler. Sheryl Canter, Diane
`Danielle. Ray Duncan. John C. Dvorak. Michael J. Mefford. Edward Mcndclson. Charles PL-lzold. Alfred Poor. Jeff Prosise.
`John R. Quain. Sal Ricciardi. Steve Rigney, Winn L. Rosclr. Joe Saleini. Jim Seymour. Richard Hale Shaw. Barry Simon. Luisa
`Simone. Craig Stinson, M. David Stone
`Senior Associate Art Director Donna Panagakos Associate Art Directors Charles Conover. Curtis M. Fields Assistant Art
`Director Le Chnu (Betty) Thai Associate Graphics Director David Foster Graphic Artist Mark Tynei‘ Assistant to the Art
`Director Frieda T. Smallwood Contributing Photographer Thom O'Connor
`Teclinical Directors Bcn Z. Gottesman (Software). Nick Siam (Hardware) Testing Coordinator Steve Buehler Project Leaders
`Jeffrey D. Baher (Network First Looks). Amarcndra Singh (Software). Robert P. Lipschutz (Networking and Comnrunicatiorrs).
`Jeff Mace (Graphics). Jay Munro (Applications Development), Richard Fiseo (PCs). Michael]. Zulicli (Hardware)
`Progranuners Richard V. Dragan. Kenneth Prakobchart Product Testing Manager Charles Rodriguez Technical Analysts Daniel
`A. Begun. Laura Cox. Tim M. Crawford. John Garris. Margaret A. Pieinonte. Deval Shah. Dan Smith. 0. Ryan Tabibian
`Support Technicians Peter Bastide. Marina Delzutto. Bruce Deorlal. Denis Tom. Mark Valentine Operations Manager John R.
`Delaney Inventory Control Coordinators Bryan Hughes. Rob Ciraydon. William Pagan Administrative Assistant Jacqueline
`Paredes
`
`Publisher Jim Stafford
`Associate Publishers Anna Zornosa (West Coast). Daniel Rosensweig, l\'ar'la Spormann (Publisher. Network Edition). Michael
`Pcrkowslci (Marketing) National Sales Manager Bill Stephen Business Manager Chris Eiscrihardt Research Director Jaime
`l.eVine Assistant Research Manager Scott Gibson Marketing ManagerINetivork Edition John Wisdom Client Services Manager
`Steve Robinson Sales Development Manager Susan Federspiel Events Manager Dawn Giirlelis
`.
`Senior Adrertising Production Manager Lori Iaccino Advertising Production Manager Susan Conrad Assistant Advertising
`Production Manager Robert Joy Editorial Production Manager Pamela J. Berkowitz Coordinator, Edit Production Louise
`Labergc
`
`Advertising Oftice: One Park Ave.. New York. NY lt')()l(r-S802: 800 33 MAG AD. ZIZASO3-5l(J()
`
`Ziff-Davis Publishing Company
`Chairman Eric l’Ii[)[JEi1ll
`Business Media Group
`President Ronni Sonnenbcrg
`
`Group Vice Presidents Claude P. Sheer. Jeff Ballowe Vice Presidents Joseph Gillespie (Magazine Networks). Bob Bader
`(Central Advertising Sales). Michael J. Miller (Editor»in-Chief PC ivlrigririlre). Dan Farber (Editor~in-Chief PC l'l/t’L’f\’). Paul
`Sonrerson (Editorial Director‘ PC/Cmirpilririg). Al DiGuido (Group Publisher). J. Sam I-Iiiey (Publisher PC/Cunipiiriiig). Jim
`Stafford (Publisher PC ll/lriguzilie). Dori Byrncs (Publisher PC Week) Directors Susan Delrnan (Corporate Mai'kcting). Brenda
`Wheeler (Public Relations). Ellen Atkinson (Training). Celia Canfield (Ziff-Davis Preferred Customer Program) Sales
`Development Director, Zil'f-Davis Magazine Networks/ZDPC Jeff Bruce Cu-Directors of ZD Benchmark Operation Bill
`Catchings_ Mark L. Van Name Director, ZD Labs Bob Kane
`Ziff-Davis Publishing Company
`Presidents J. Scott Briggs (Consumer Media Group). Bob Brown (Computer Intelligerrce/InfoCnrp). J.B. Holston Ill
`(International Media Crroup)
`
`to the
`Senior Vice Presidents Baird Davis (Circulation). Rachel Greenfield Vice Presidents Tom l\/IcGi‘aide (Assistrrrit
`Chairman). T.L. Thompson (Business Manager), James F. Rarnaley (Circulation Services). Timothy J. Mrtclicll (Controller and
`Treasurer). I-lerhert Stern (Creative Services). J. Malcolm Morris (General Counsel and Secretary). Bruce W. Bourne (General
`Manager). Rayna Brown (Human Resources). Roger I~lerrmann (Production). Rolf M. Wulfsbcrg (Research). Bill Maclirone
`(Tecliriology) Chief Informatiori Officer Wellington Y. Chiu Internal Marketing Consultant Paul H. Chook Editorial Director
`Lewis D'Vorkin Executive Director. Information Systems Owen Wccklcy E.\‘r:cutive Director, Marketing Services Jim Manning
`Production Director Walter J. Tcrlccki. Director of Licensing Jean Lamensdoi'f Director of Public Relations Crregoiy Jaiboe
`
`12.
`
`PC MAGAZINE JANUARY 24.1995
`
`Subscription Inquim
`Address Changes
`Subscription Services: For subscription service qtir.-sliriirs. add,“
`changes. or ordering iirformation. call toll—frcr: S()()—2H‘)—(J47.‘J in H.“
`U S. and C:rnrirl.' all other countri ' '. please Contact lrelandzilth.
`66('i—3l9() or fa 103-666-3191. Or write to PC 1\'flI_L'!I.',lll(‘, pol B“
`5409}. Boulder. CO 803227-lt)‘)3.
`'
`Sltb. ription Rate: The subscription rate is .‘li-'l‘).‘)7 tor it Onefm
`subscription (22 sstics). Canadri and all other L‘Dllltll'l€S.
`ppimk;
`add $3(r.0l) for postage,
`Back Issues: For back issues (subject to availabilirr ). jig [,e‘.imk
`(Sit) rrritside the US). send check or money oriler to Back Inuit
`Dept.. Ziff-Davis Publishing Company. PO. Box 5.T|3i. l3orildn_
`CO 80312—3l3l.
`Computer Select: PC .VIag:r:irrL' is available on Computer Selecl.n
`CD-ROM published by Computer Library. For subscription in.
`fornration. call Computer Library at S0(]-S27-7889. c.\i. 708,
` —%
`
`How to Contact the Editors
`We welcome letters However, \\C cannot look tip stories from PM
`issues. recommend products. or diagnose problems with your P('
`by phone. Send your written questions. complaints. and cornpli.
`ments to PC il’I(!gIlZl-Ill.‘, Orr: Park Ave.. New Yr
`. NY mg”;
`5802. Please include a daytime telephone number. Send electronic
`mail to MCI Mailbox l57-930l. to CompuServe a(ldr'css 72Z4l,ltlt.
`Internet address 157.9301@nrcimail.corn. or to PC \'liigNe| (see
`below). PC /\/lut_Ia.-irit"s general number is 212-5030./33. The West
`Coast Operations number is 415-37 Sitlll.
`
`If you are dissatisfied with a product advertised in l’Ci\1rrgrizr'm
`and canrroi resolve the problem with the vendor‘. ~vr‘ite (do nur
`call) Amy Cimettri. Advertising Department. at
`the above ail
`dress. Include copies of your correspondence with the vendor.
`
`PC :\/Irigrrziiw does not accept unsolicited mantiscripts. We will p;i_r
`$50 for Solutions and Programnring user tips and fur /\b0rt. Rein‘.
`Fail? submissions. If you submit artwork or newspaper clippings
`with Abort. Retry. Fail’.’. iriark tip the plrotocopy. not the original.
`
`PC MagNet
`PC /Wtlgtlifllfl operates PC MagNet. an on-line scrrice of ZilfNeI.
`hosted by CompuServe. To join. set your cornnrrinications soft-
`ware for 7 data bits. even parity. I stop bit. and full iluplcx, To lint‘
`the number nearest you. dial S00—3’|b—3?.#l7. (In Czirradti, dial 8%
`635-6225. voice only.) At the Ilost Name prompt. enter PHONES.
`Follow the menus. note the number closest to run.
`then hang tip and dial the nirmher. At the HOST V
`NAME prompt. enter CIS. At the USER ID prompt.
`enter l770(J(l.SO()(). Enter PC‘3‘l\/IAGNET at the M
`PASSWORD prompt and PCi‘\/IAGQS at the ENTER AGREE-
`MENT NUMBER prompl. CompuServe nrcrnhcrs may join ill
`typing GO PCMAG at any CIS ! prompt. Zil'lNei rnerrrberslripit
`$2.95 ii month. which includes access to PC i\'/ti_«.rrr.'.i'i1t- Editors
`Choice awards. Product Reviews Index. Ne\\‘»;l.\_vtcs. Zifftlel
`Highlights and Information. and the SupportFnrirru.Conneci-tIi1t€
`charges vary according to modem speed.
`
`To obtain this issue's utility free of charge: Dial (xl7—23l—445?-
`with your modem. to access the PC Mag
`v- Utilities BB5-
`Enter your name at the prompt. and follow the rrreruis.
`
`Prodigy members can download I’(. i\Iiigu.'i/.r' titiliiies I10”
`Zit'tNet Selections on Prodigy for it transfer ice of
`1161' P“’E”"‘
`Jump 'zifl' select" and browse the computing topics for plflgmms‘
`
`Permissions, Reprints
`Material in this publication may not be t'Cp|'(\tJtlL‘L‘Ll
`in aii)'l0”“
`without permission.
`if you want to quote from an article orll“
`PC llftlglljlllfl 5 logo in conjunction with an Editors‘ Choice‘desi§.'-
`iration. write Chantal Tucker: for iriforirratroir nrr reP"""5m
`quantities of5(](J or more. write Carol Peters. "jg
`
`PC Magazine Reviews
`Except \\'ltCI‘C noted: All PC ll’/tl_§'U.',I'IIt’ revisits are Of 9“
`available piorlucts. Benchmark and pcrforniarrcu tests are
`Compaq Deskpro '-tSt)/33lvI‘s.
`
`nenlli
`run 0“
`
`.5811
`
`Editorial and Business Dlfice: One Park Ave., New Yrrrli, NY ‘Wm
`Editorial: 212—5o3—5255, Advertising: 800 33 MAI3 AD, 2l2-503’5'"‘;f
`Magazine is an independent journal, not affiliated in any W8‘! Wm‘ M mr
`tional Business Machines Corp. IBM is a registered trzzlemark 0fl";°w_
`tional Business Machines Corp. Entire CDl‘llElliS copylitll“ @159 M;
`Davis Publishing Cnmbarrvi All rights reserved; fE|JIC(ltlL‘tI0n irr Wl‘°':'md,.
`part without permission is prohibited. The iullnwing are realm’
`DS PC
`marks of Ziif—Davis Publishing Company: PC, PC Mafl57l”9' PE La ab‘!
`Ma9Ner, PC Magazine Award for Technical Excellence, PC Maiisbw
`Editors’ Choice Award. The following are trademarks of Ziff Puhwul
`Company‘. Atmrt, Retry, Fail'!; Direct Marketing Connection, First |.0‘[’:T‘ad '
`Notes; New and Improved; PC Marketplace: PC SirltiliDfl5?P Ms‘
`Pipeline; Power Programming; Read Only; Trends, Tutor; U59”,
`Utilities; Theworkirrg Word.
`
`S!-
`
`PRINTED IN THE”‘
`
`Exhibit 1020, Page 002
`
`

`
`Trends
`
`
`
`TRENDS 8: TECHNOLOGY SHAPING THE PERSONAL COMPUTER MARKET
`
`Ma vel-nus Temptations
`
`lliElv‘|l(:ll9SOFf'
`in
`
`hether it’s creating a hardware standard like Plug
`
`Micrasofi‘ courts electronic puélis/9675.
`
`
`
`attention to on—line finance, or getting developers
`
`and Play, getting staid financial institutions to pay ms-.t(_.n.p.:
`Microsoft has built easy access to The Microsoft
`Network into Windows 95.
`T
`
`i_;s.-«..u..»...u
`
`Hasmlvnt
`
`1
`
`Ann 1‘.-& FITNESS
`'3 DJ
`Slulnuvd MU-«*4: umln
`man
`nma-u
`mm
`soft“
`I-:1
`
`
`
`
`
`system that will incorporate Visual Basic
`and OLE. The goal is to allow people to use
`familiar tools like Microsoft Word or other
`Word processors to Create Content.
`Initially, Microsoft will provide much of
`the content on the network, including tech-
`support forums, private forums. chat lines,
`and bulletin boards. Down the road, you can
`expect personal finance components on The
`Microsoft Network, says Meng. Part of the
`plan is to enable users to connect directly
`from their applications to the network for
`support. Clicking on an icon from tl1e Excel
`toolbar, for example, will take you right to
`the Excel tech-support forum. Microsoft
`aims to make it easy for other developers to
`design this type of shortcut connection
`into their Windows applications.
`While Microsoft has not yet
`announced any content providers, it
`demonstrated model services from
`USA Today and Nickelodeon at the
`launch in November.
`How are the other on-line services
`
`aim
`
`as an I =.iJ
`
`.
`
`.:«
`
`in Int lml
`
`to buy into “tough” efforts like OLE, Bill Gates and com-
`pany have a distinct knack for making folks listen up.
`who see very little opportunity with this
`The next territory is the on—line world. It
`model because it’s not pricing for the con-
`seems that Gates is already crafting a com-
`tent’s value.”
`bination of “spin doctoring,” vision, and
`is giving content
`Instead, Microsoft
`perhaps a bit of strong—ar1ning bound to
`providers flexibility in terms of how to make
`,make electronic publishers, or content
`money, whether by charging subscription
`providers, reconsider any on—line plans
`fees, offering on-line transactions, or selling
`they’ve already made.
`advertising. An on—line magazine, for exam-
`“Clearly, there’s something missing from
`ple, would be able to stick with the traditional
`on-line services today. They’re not exciting
`magazine business model that draws on three
`enough. different enough, fast enough, or
`revenue sources: advertising, subscriptions,
`easy enough,” says Gates. Since only 10 per-
`cent of the Microsoft Windows users with
`and impulse buys at the newsstand.
`Microsoft also plans to offer content
`modems (and only 4 percent of households)
`_..l2L’fl
`In M w. lad: (mu Huh
`subscribe to on-line services, Gates sees a
`
`
`r"j‘*_}_....-=....eea. E‘ t,., ]7_§,5; 3]
`huge untapped market for a service that
`§,‘?.‘.Tli....
`“""
`°"'
`does things differently. So he rewrote the
`”£§;?::c:;;t::.. «~ w r~ »~=« rm c=-«- an
`Bfilfmwmihvaluda 535 Y ring 3‘;
`:
`x
`on-line business model
`to make The
`rm awn.-0a..nEarun.['«i:s:::1:r: =*‘~"““>~‘=
`
`3 ‘e 3 IT! 9:
`D»: Ammwaamaw n....«c.~ run
`Microsoft Network—Micr0soft’s recently
`is
`no... em-was
`smut Are in Ln.
`4 RE 1.-you cu.
`announced on-line service known until now
`
`Ron D.'s MOVIE REVLTE
`Rxiu\g:up|<l'l\12S|‘f."FL
`aSMarvel—attractive for on—line publishers.
`:1
`inn.
`iv l
`i 00::
`What. unique incentives will the network
`offer electronic publishers? Consumers.
`Since The Microsoft Network will be easily
`accessible
`from Windows
`95, content
`Ploviders will tap into a potentially huge
`Subscriber base paying a monthly access fee
`MOW BS $4 01‘ 1195. And a bigger cut. “A key
`“fleet of what we‘re doing differently is to
`allow content and service providers to cre-
`ate businesses on-line and to control the rev-
`“N16 possibilities,” says George Meng,
`Pmduct manager for The Microsoft Net-
`‘V0rk. The big difference is to de—emphasize
`“Venue from connect—time charges, which
`°“*1ine services rely on today. “We’ve
`ialked to a lot of potential partners out there
`
`providers the tools and infrastructure to cre-
`ate original electronic products that take
`advantage of the interactive format and
`prominently display their brands. Microsoft
`is working now on a comprehensive design
`
`playing ground is level and fair, and I
`think all three of the on-line services are going
`to work toward that.” And Brian EK of
`Prodigy says, “We have been contacted by the
`Justice Department and will be talking with
`the1n.”—Car0l Levin and Sebastian Rup/ey
`
`reacting? Steve Case of America
`Online calls the network less than com-
`
`petitive. Debra Young of CompuServe
`says, “Microsoft will have excellent dis-
`tribution via Windows 95 and can
`afford to operate at a loss to gain mar-
`ket share. The jury is still out on how
`quickly Microsoft can build meaningful
`content. We need to ensure that the
`
`JANUARY 24.1995 PC MAGAZINE 29
`
`Exhibit 1020, Page 003
`Exhibit 1020, Page 003
`
`
`
`
`nsum _;ue..m...ms
`
`— «am
`
`Elutucx tn
`
`content will be provided by Microsoft at first, but
`other content providers may profit from the new on-
`line business model.
`-j
`
`

`
`Trends
`
`By Roéin Ra:/ein
`Pipeline
`Headlines ’95
`
`
`
`ost of you have long since made your predictions and
`resolutions for 1995. Me. l‘ve abandoned the Julian
`calendar in favor of the Comdex calendar. As soon as
`that mother of all computer trade shows is over—and
`I've had a chance to digest the gestalt of the thousands
`of products that create their own Las Vegas glitter for
`the week—l start writing next year's headlines in my mind.
`Here‘s what I think we‘ll see.
`
`
`
`Boom Year for Mergers, Acquisitions, and Bankruptcies. If you
`thought that 1994 was the year of strange bedfellows. stay tuned.
`l994’s all—star cast featured Novell and WordPerfect. Intuit and
`Chipsoft and Microsoft. Altsys and Macro-
`mind. Sybase and Powersoft, Aldus and
`Adobe. Stac and Ocean Isle, ZEOS and
`Micron, and Tandy and AST. Longtime
`favorites like Hayes were hard hit by the
`skyrocketing costs of manufacturing. 1995
`will bring more of the same. Companies will
`be sold; mergers and acquisitions will take
`place at a ferocious pace. At the end of the
`year. there will be far fewer players than at the beginning. The pat-
`tern is elear: Consolidation is the recipe for survival.
`Closing the Books on Some Underdogs. Farewell noble
`underdogs. full of technical promise but a little long of tooth
`when it came to deliverables and market realities. We‘ll see
`Appware. OpenDoc, Taligent. and perhaps DEC Alpha relegat-
`ed to the “whatever happened to“ category. And to paraphrase
`Dorothy‘s line to the lion, "Of all the underdogs, I'll miss you
`most of all. OS/2." I believe that OS/2 is a terrific operating sys-
`tem for a niche group of nonnetworked power users.
`Internet: Big-City Problems in Cyberspace. This is no longer
`a pleasant place where academics trade research papers. and it's
`no longer a place where you’ll feel free to roam. Cyberspace will
`
`take on a real Wild West persona this year. There will be scams
`unheard of before. a nonexistent line between information and
`misinformation. and plenty of smart people who will lose their
`shirts trying to make a buck.
`Other big Internet news: I've no doubt that you‘ll be able to
`browse and publish on the Internet using traditional word pro.
`cessing, spreadsheet, and database applications.
`Phone Companies See Cash in Interactive Games. People
`will form groups of multiplayer communities in bigger numbers
`than ever before. You‘ll play DOOM over your phone lines. but
`the big question is whether the phone company will be allowed
`to get involved with “loser pays all" models of doing business.
`ISDN Proliferates with Amazing Speed. Thanks to consumer
`pressure. the telephone companies have finally figured out ways
`to make ISDN widely available for a reasonable price. They pre-
`dicted deployment by the end of the decade. but it’s looking
`more like by the end of 1996.
`Windows 95 Apps Get Off to a Slow Start. Microsoft Windows
`95 will have a reasonably fast adoption rate. but Windows 95 apps
`will be a slower sell. The immediate advantage of Windows 95
`apps is their support of long filenames. but that alone won't com-
`pel you to convert all your old 16-bit Windows apps.
`The Microsoft Network Reaches 1-Million-User Mark in First
`
`Three Months. The price of entry is lower than that of any other
`service. and the content providers have been strong-armed into
`providing their best stuff. It’s pretty, it's got smart agents, and the
`software connection comes built into the operating system.
`Now for the headlines I’d like to see but probably won't:
`Justice Dept. Recommends Microsoft and Intel Bust-Ups. As
`one analyst put it. “The DoJ is far too concerned with our GNP
`to try and stop Microsoft or Intel from dominating the scene."
`You can expect Intel to enter the PC-makers market as well.
`Comdex ’9S Held as a Virtual Trade Show. This is not 2 far-
`
`fetched idea at all. But it won’t be the same until they can simulate
`the interminable cab lines. blistered feet, and seas of humanity.
`
`Robin Ruskin is the editor 0fPC Magazine.
`
`Bridging Language Gaps in Cyberspace
`WHILE 1995 MAY TURN OUT TO BE
`Assistant software series.
`the year of the family PC,
`the United
`Nations’ Year of the Family has already
`begun.
`In recognition,
`teenagers from
`Canada, France, Germany, Italy, Mexico,
`Spain, and the U.S. are participating in a
`cross—cultural technology project sponsored
`by the Global SehoolNet Foundation. The
`Family Write project connects kids around
`the world via e—mail. They’ll use translation
`software to bridge the communication gap.
`The assignment is to take oral histories of
`family members, write reports in their native
`languages, and exchange findings witl1 pen
`pals around the world. To help get the pro-
`ject off the ground, Globalink, of Fairfax,
`Virginia, donated its expertise in language
`translation software and its Language
`30 PC MAGAZINE JANUARY 24.1995
`
`If Globalink succeeds, you‘ll be able to
`buy an e—mail package or word processor
`that’s translation—enabled and then plug in a
`translator. The two will be integrated much
`as spell-checkers and word processors are
`
`The project represents a new direction
`for translation software at a time when it’s
`simple to fetch on-line information from
`around the world via the Internet. Trans-
`lation software is reaching beyond its roots
`in documentation to the localization of the
`sea of on-line information. Michael Tacelo-
`
`sky, CEO of Globalink, which bought out
`competitor Microtac last year, is now work-
`ing to set a standard for language translation
`much as Creative Labs set the Sound Blaster
`standard for PC-based audio.
`
`today. Globalink is taking integration a step
`further by saving you the trouble of having
`to import and export a file from and to the
`translation program. Instead, if you receive
`an e—mail message in Russian, you can t1‘ElI15'
`late it from within the e—mail program.
`While there’s no questioning the need
`for improvements in translation algorithms»
`to
`evolve.
`the
`technology continues
`Developers are adding vocabulary. Ulldfr‘
`standing collocation of words. and Wrlllflg
`sophisticated rules that recognize the differ‘
`ence between “fired a clay pot” and “fired -
`an employee.”
`Developers at Globalink have already ‘
`defined the applications programming iI1[el'
`face and expect to have a development kn
`ready for software vendors when WindO_W5
`95 ships. Companies interested in h€1Pmg
`build the Global SehoolNet can contact
`Yvonne Andres at 619-931-5934.
`—Car0l Levin
`
`.
`
`Exhibit 1020, Page 004
`Exhibit 1020, Page 004
`
`

`
`Trends
`
`system is saving a division of Intel $6 per
`Customer fulfillment on 2,000 fulfillment
`requests per month.
`A word to the wise; Plan ahead for cost
`
`efficiency. The first choice to make is
`whether to go with a one-call or two-call sys-
`tem. A 0116-Cllii system means that the caller
`1 c.oo
`
`
`
`Fax-on-demandunitsputinplace
`
`7
`
`1993
`
`1994
`
`1996
`1995
`Sn-tire R18 Sirai»:gir.Derisiniis
`
`pays as a document is faxed out during the
`initial call. The more common zw0—call sys-
`tem means that the requested fax is put into
`a queue and sent out on a second call—so
`
`CD—R: Born to Burn
`
`1
`
`~
`
`the faxback provider pays. The most flexi-
`ble faxback systems can reverse charges to
`a caller by switching from two—call mode to
`onc—call mode, if, say, an international call
`comes in. It’s also important to plan for
`expansion. Novell stores more than 10,000
`documents and has recently upgraded from
`12 inbound and outbound lines to 24.
`Faxback technology has some growing to
`do as well. The software, for example,
`doesn’t
`have
`document management
`smarts. The best software tracks changes
`and versions of archived documents, but
`don’t expect elegance. Also, very few
`faxback solutions offer credit card verifica-
`tion, and even fewer allow for remote load-
`ing of documents.
`Still, while electronic delivery of infor-
`mation continues to gain momentum every
`day, [axback‘s momentum is proof that
`you
`cannot
`count
`out
`hard
`copy.
`—Scbnsti(m Riipley
`
`layer of organic dye is altered and cannot be
`changed; that’s why you can only record
`once. The recorded disk can then be read by
`a standard CD player or CD-ROM drive.
`Later this year, Creative Labs, which
`recently introduced its Digital Edge CD—R
`(an external drive) for under $2,000, expects
`to offer a quadruple—speed CD—R. A 4x
`drive takes about 18 minutes to record 74
`
`minutes of digital audio or data to a 650MB
`disk; a 2x drive takes about 36 minutes.
`On the software side, Corel has a new
`premastering program, Corcl CD Creator,
`which simulates the completed CD-ROM
`on your hard disk before recording it to the
`
`How a CD-R Drive Writes Data
`A CD—R drive focuses a laser beam through the polycarbonate base onto
`the layer of organic dye, burning pits into the disk s surface. The pits
`alter the reflectiveness of the gold layer.
`
`YOUR NEXT PC MAY COME WITH A
`drive that not only plays CD—ROMs but also
`records them, thanks to several advances in
`recording technology made over the past
`year. Mastering CD—ROMs on your desktop
`is now more attractive for a range of appli-
`cations, including multimedia presentations,
`desktop publishing, electronic prepress,
`graphic design, and archiving.
`Refinements in laser technology, the
`drop in cost of CD—recordable (CD-R)
`drives, and the miniaturi7.ation of compo-
`nents are driving this
`trend, explains Rich
`Buchanan of Creative
`Labs. The first CD—R
`drives,
`introduced in
`1989,
`cost
`around
`$25,000 and took 80
`minutes to record. To-
`
`Gold
`
`
`
`Organic
`dye
`
`day, prices on CD-R
`drives are dropping to
`under $2,000; recording
`takes about half an
`hour.
`In the meanwhile,
`researchers continue to
`
`make improvements in
`the optical sensitivity of
`the organic dye—the
`actual recording medi-
`um on the disks. The laser in a CD—R drive
`
`Polycarbonate
`base
`
`Pit
`
`Eunice Ricnli
`Lasef beam
`CD—R. Once Creative Labs solves some
`
`melts the dye and embeds the information in
`a series of pits, a process known as “burn-
`ing.” Once the information is recorded, the
`
`heat dissipation issues later this year, watch
`for half-height internal CD-ROM player/
`recorders in one.—Car0l Levin
`
`JANUARY 24, 1995 PC MAGAZINE
`
`Exhibit 1020, Page 005
`Exhibit 1020, Page 005
`
`/—: Lacquer
`
`Faxback Payback
`
`WHILE THE INTERNET AND ON-LINE
`services hogged the headlines in 1994, fax-
`on.de1nand—PC/phone integration that
`automatically faxes documents to remote
`C,111ers—is growing right along with elec-
`nonic information delivery.
`According to BIS Strategic Decisions,
`approximately
`25,000
`new
`fax—on—
`dgmand—or faxback—units will be put into
`place in 1995, up from approximately 15,000
`new units put into place in 1994.
`Hans Peter Reicken, president of
`FnxOuest, in Sunnyvale, California, which
`sells a four—line faxback solution for $2,195,
`5;1ySl"a’3 doesn’t even believe that electronic
`information delivery is faxback”s most press-
`ing competition. “We compete with the mil-
`lions of people out there standing over fax
`machines and stuffing envelopes; these are
`just not efficient, money-saving solutions,”
`he says. FaxBack lnc., of Beaverton,
`Oregon, provides $10,000 to $20,000 high-
`end faxback systems that support as many as
`48 lines. According to the company, a single
`” T
`R t ‘I 3 ft
`Cuirent
`Last
`Prnr1ni‘.t/
`Janking
`issue company
`1
`1 Headstart Turbo Tax Federal ’94
`Intuit
`2 — OS/2 Warp, Version 5.0
`[BM Corp.
`'3 — MS Excel 5.0 for windows Upgrade
`;
`Microsoft Corp.
`E
`2 MS-D03 6.22 Upgrade
`Microsoft Corp.
`5 — Quattro Pro 6.0 for
`Windows Upgrade
`l/Vor(lPerfect, the Novell
`Applications Group
`MS Works 3.0 for Windows with
`Money 3.0 for Windows
`Micrnsnft Corp.
`— llninstaller 2.0
`Micr0Help
`Procumm Plus for Windows 2.0
`Dutzistarm Technologies
`MS Office 4.2 for Windows Upgrade
`Microsoft Corp.
`10 — Quicken 4 for Windows Deluxe GD
`Intuit
`
`6
`
`4
`
`7
`
`8
`
`9
`
`5
`
`9
`
`l
`
`4
`
`This list ranks PC business programs
`according to the total number ofcopies
`Shipped to over 12,000 stores and resellers in
`the week ending November IZ, I 994; the list
`cannot be interpreted as (1 picture 0ftlie
`PI ‘tire softwtire market. Sales information
`tidaptedfrom [1 compilation by
`Ingram Micro.
`
`

`
`Tbends
`
`Smali Hatltly Snltwzre Syiilem
`
`a
`and over
`books,
`dozen manufacturers,
`including Canon, Cit-
`izen,
`and Compaq,
`have signed-on to the
`Intel/Duracell Smart
`
`Batteries That Think
`
`JUST HOW FAR ARE YOU WILLING
`to go for an extra 4 hours of battery life?
`Would you schlepp an extra pound or shell
`out an extra hundred dollars? Most people
`would accept an extra 12 ounces, a smaller
`keyboard, and a quarter-inch in size, and
`would pay an extra $100 for a notebook that
`delivered an extra 4 hours
`of juice, according to a
`survey of mobile coin-
`puter users by H&M
`Consulting.
`Momentum is build-
`v ing now for a “smart bat-
`'/ tery" standard designed
`to improve runtimes.
`Unlike conventioi1-
`al batteries, an intel-
`ligent
`battery
`is
`equipped with a chip that issues accurate
`reports on battery conditions. IBM has devel-
`oped its own solution for its ThinkPad note-
`
`
`
`_
`‘
`
`Duracel|’s battery chip.
`
`
`
`SystemSoft’s smart battery software dis-
`plays precise status information.
`
`Smart batteries that
`based
`on
`the
`are
`Intel/Duracell Speeifi.
`cation have two basic
`components: the Syg.
`tem Management Bus
`(SMBus), which is an
`extension of a note.
`book’s BIOS, and a
`rnicroeontroller locai.
`ed on the battery that
`stores data about the battery and monitors
`its status. Information such as remaining bat-i
`tery time is transferred over the SMBus to
`the system and displayed on—sereen. Since‘-"
`the standard is chemistry-independent, it‘
`supports nickel hydride, nickel cadmium, ‘
`and lithium ion batteries.
`
`Battery Data Specifi-
`cation, a fledgling stair-
`dard that defines the
`pathway for communi-
`the
`cation
`among
`smart
`battery,
`the
`notebook, and the charger.
`Today, most notebooks come with a bat-
`tery indicator that estimates remaining time.
`According to Duracell, inaccurate estimates
`can result in up to 20 percent of the battery’s
`overall life not being used. A smart battery
`collects and communicates a range of statis-
`tics such as capaeity, chemistry, remaining
`battery time,
`temperature, and voltage.
`According to SystemSoft, which has written
`a smart battery interface, a notebook with a
`smart battery lasts longer because users are
`given accurate battery status and can budget
`battery life with power management tools.
`
`BIOS makers Phoenix Technologies and
`SystemSoft recently introduced Windows
`applets for managing notebook batteries. ‘
`And this spring Canon will debut its Innova ‘
`Book, and NoteJet portable products, which
`use Intel/Duracell smart batteries.
`——Crir0I Levin
`
`What Stays In-Hotise
`And What Doesint
`Does third-party support mean one-stop shop-
`ping? Not quite. Many corporate managers arent
`willing to farm out installation and disaster-
`recovery problems.
`
`
`
`Application
`support
`Disaster
`recovery
`
`I
`
`»
`
`
`
`Application 1
`installation '
`Operating
`system
`installation ‘
`Multivendor
`support
`Operating
`system '
`support
`
`.
`
`0
`
`i
`
`.
`so
`20
`to
`Percentage nl corporate managers
`
`"7"
`so
`SDlllC:"Di1li1quEs‘
`
`come preloaded with remote-cliagnostiC5 ,
`software, and later this month, Traveling ,
`Software plans to aimounee that a rnajO1‘ PC i
`maker will preload LapLi11k for WindOW5
`on its systems, which will link users di1‘eCt1l'
`to the manufacturer for support.
`Whether the support staffer you 9”“
`accesses your system from afar or resorts to
`old-fashioned Q&A, it’s less and less likely
`that you’ll be talking to a software pllbllsl"
`e1‘.—Sebasria1i Riipley
`
`,
`
`r L‘
`1
`.
`.
`,
`I|lustrnlionbyl\ui1\ “E
`
`Exhibit 1020, Page 006
`Exhibit 1020, Page 006
`
`1
`
`To Whom It May Concern: Help!
`
`THERE YOU SIT, STALLED BY A
`software problem. You don’t just want
`answers, you want answers fast. Who’re you
`gonna call? These days, you’re likely to call
`for support from an unaffiliated third party
`rather than the software publisher.
`According to a recent Dataqucst survey
`of 221 corporations in several indus-
`tries, 40 percent of a company’s
`budget for employees’ soft-
`ware support goes to third _
`parties.
`’
`Is third-party support
`a perfect solution? Defi-
`nitely not. Certain kinds
`of software don‘t even
`make the list. Software
`
`"
`
`I
`
`Support (Heathrow, Flori-
`da; 800-756-4463), a leading
`third-party provider, sup-
`ports more than 150 titles
`but