[19]
`United States Patent
`5,867,495
`[11] Patent Number:
`[45] Date of Patent: Feb. 2, 1999
`Elliott et al.
`
`
`
`U8005867495A
`
`[54]
`
`SYSTEM, METHOD AND ARTICLE OF
`MANUFACTURE FOR COMMUNICATIONS
`UTILIZING CALLING, PLANS IN A HYBRID
`NETWORK
`
`Inventors:
`
`Isaac K. Elliott, Colorado Springs,
`Colo.; Sridhar Krishnaswamy, Cedar
`Rapids, Iowa
`
`Assignee: MCI Communications Corporations,
`Washington, DC.
`
`Appl. No.: 758,734
`
`Filed:
`
`Nov. 18, 1996
`
`US. Cl.
`
`Int. Cl.6 ........................... H04L 12/66; H04L 12/28;
`H04L 12/56; H04M 15/00
`.......................... 370/352, 370/389; 370/392,
`379/90.01; 379/93.07; 379/114; 379/144
`Field of Search ..................................... 370/352, 383,
`370/389, 390, 392, 401, 410, 408; 379/89,
`90.01, 100.11, 114, 100.13, 93.08, 93.07,
`93.14, 93.29, 144
`
`[56]
`
`References Cited
`
`U.S. PATENT DOCUMENTS
`
`7/1978 Flanagan ................................. 370/435
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`..
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`
`.. 379/100.13
`11/1990 Gordon et a1.
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`
`.
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`11/1991 Scherk et a1.
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`
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`
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`.......................... 370/392
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`.
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`.
`5,561,670 10/1996 Hoffert et a1.
`........................... 379/114
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`..
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`3/1997 Gordon .............
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`
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`370/351
`5,636,216
`6/1997 Rox et a1.
`............................... 370/402
`............................. 379/89
`5,646,982
`7/1997 Hogan et a1.
`
`5,712,907
`1/1998 Wegner et a1.
`379/112
`............................ 370/401
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`
`210
`
`\_
`
`FOREIGN PATENT DOCUMENTS
`
`Japan ......................................... 12/66
`09168033 A 6/1997
`Japan ......
`1/66
`09168051 A 6/1997
`Japan ......
`11/6
`09168063 A 6/1997
`Japan ......
`11/6
`09168064 A 6/1997
`Japan ......
`11/6
`09168065 A 6/1997
`Japan ......
`09172459 A 6/1997
`Japan
`09172462A 6/1997
`OTHER PUBLICATIONS
`
`.. 11/6
`
`12/6
`
`Computer Telephony, CT and the ’Net, Mar. 1996, pp.
`219—221.
`
`tele.com, Internet Telephony, Jun. 1996, pp. 68—72.
`Newton, The Personal Sideof CT, Jan. 1997, pp. 12,14.
`Retkwa, Telephone Politics, Jun. 1996, pp. 54—60.
`Kim, Talk is Cheap, Jul. 1996, pp. 34—39.
`Platt, Why Iso Ethernet Will Change the Voice and Video
`Worlds, Apr. 1996, pp. 55—59.
`Margulies, CT’s Cyberdate With The ’Net, Aug. 1996, pp.
`28—29.
`
`Telephony on the Internet Workshop Information.
`Bethony, HAHTSite Gives Pros Everything They Need,
`Mar. 1997, pp. 36—37.
`
`(List continued on next page.)
`Primary Examiner—Wellington Chin
`Assistant Examiner—Melissa Kay Carman
`[57]
`ABSTRACT
`
`Telephone calls, data and other multimedia information is
`routed through a hybrid network which includes transfer of
`information across the internet utilizing telephony routing
`information and internet protocol address information. A
`media order entry captures complete user profile information
`for a user. This profile information is utilized by the system
`throughout
`the media experience for routing, billing,
`monitoring, reporting and other media control functions.
`Users can manage more aspects of a network than previ-
`ously possible, and control network activities from a central
`site. Calling card access is provided for users and supports
`typical calls as well as media transfers over the hybrid
`network including over the internet.
`
`27 Claims, 132 Drawing Sheets
`
`
`E REOC/LOCAL
`
`
`
`221
`
`_E “£41460
`220
`MC!’
`. ORIGIN/INNS
`
`
`
`SWITCH
`
`
`
`
`
`
`
`
`
` PH L
`
`
`
`v
`
`MC]
`Mc 4
`7
`MO-
`
`swncn
`230
`232
`SWITCH
`i
`271
`
`
`
`250
`
`270
`271
`1311
`
`ARU
`MODEM
`MODEM
`
`POOL
`POOL
`
`
`
`
`252
`261
`
`
`
`
`
`/ CODEC
`
`260
`
`UDF \P OR
`TCP JP LANE
`28]
`
`SWITCH
`
`
`
`i
`
`201
`
`231
`
`280
`\
`
`290
`
`
`
`
`
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`
`AUTH
`SERVER
`
`AUIH
`SERVER
`
`291'
`
`295
`
`
`
`
`
`BASJC INTERNET
`PROTOCOL PLATFORM
`(BlPP)
`
`
`
`
`
`
`1
`
`ARISTA-1019
`
`

`

`5,867,495
`Page 2
`
`OTHER PUBLICATIONS
`
`’Net Telephony Spec Recommended, Mar. 1997, pp. 12—13.
`Civanlar et al., FusionNet: Joining the Internet & Phone
`Networks for Multimedia Applications, 1996, pp. 431—432.
`Serrano, Evolution of a Hybrid Fibre Coaxial Network for
`Multimedia Interactive Services, Oct. 1996, pp. 249—253.
`Hurwicz, Faster, Smarter Nets, Apr. 1997, pp. 83—89.
`Internet by Satellite.
`Low, WebIN—An Architecture for Fast Deployment of
`IN—based Personal Services, Apr. 1996, vol. 1.
`The Intelligent Web, Apr. 1996, vol. 2.
`Grami, et al., The Role Of Satellites In The Information
`Superhighway, Jun. 1995, pp. 1577—1581.
`Chen et al., ATM and Satellite Distribution of Multimedia
`Educational Courseware, Jun. 1996, pp. 1133—1137.
`Sunaga et al., A Reliable Communication Switching Plat-
`form for Quick Service Provisioning, Feb. 1995, pp. 77—82.
`Tsuchida et al., Intelligent Dynamic Service Provisioning
`Architecture
`in the Multimedia Era, Apr. 1996, pp.
`1117—1122.
`
`Schreyer et al., Least Cost Call Routing, Apr. 1996, pp. 12—.
`Jain, Evolving EXisting Narrowband Networks Towards
`Broadband Networks with IN Capabilities, Apr. 1996.
`Gupta et al., Technical Assessment of (T)INA—TMN—OSI
`Technology For Service Managment Applications, Feb.
`1994, pp. 877—887.
`Ejiri, For Whom The Advancing Service/Network Manag-
`ment, Feb. 1994, pp. 422—433.
`Ely, The Service Control Point as a Cross Network Integra-
`tor, Apr. 1996, pp. 1—8.
`Perret et al., MAP: Mobile Assistant Poramming or Large
`Scale Communications Networks, Apr.
`1996,
`pp.
`1128—1132.
`
`Cobbold et al, Enhancements or Integrated Wireless Per-
`sonal Communications over Metropolitan area Networks,
`Apr. 1996, pp. 1370—1376.
`Sclavos et al, Information Model: From Abstraction to
`Application, Feb. 1994, pp. 183—195.
`
`Aidarous et al., The Route Of The Element Management
`Layer In Network Management, Feb. 1994, pp. 59—69.
`Inamori et al., Applying IMN to a Distributed Communica-
`tions Node System with Common Platform Software, Feb.
`1995, pp. 83—87.
`Kolarov et al., End—to—End Adapative Rate Based Conges-
`tion Control Scheme for ABR Service in Wide Area ATM
`
`Networks, Feb. 1995, pp. 138—143.
`Duan et al., Efficient Utilization of Multiple channels
`between to Switches in ATM Networks, Feb. 1995, pp.
`1906—1911.
`
`Kishimoto, Agent communication system for multimedia
`communication services, Mar. 1996, pp. 10—17.
`Elia et al., SkypleX: Distributed Up—link for Digital Televi-
`sion via Satellite, Dec. 1996, pp. 305—313.
`Kelly, Mountaintop office keeps skiers in touch, USA Today,
`vol. 15 No. 112.
`
`Macedonia et al., Mbone Provides Audi and Video Across
`the Internet, Apr. 1994.
`Kumar, Internet Multicasting: Internet’s Next Big Thing,
`Jan. 1996.
`
`Schulzrinne et al., RFC 1889—RPT: A Transport Protocol
`For Real—Time Applications, Jan. 1996.
`Schulzrinne et al., RFC 1890—RPT Profile for Audio and
`Visual Conferences With Minimal Control, Jan. 1996.
`Eriksson, Mbone: The Multicast Backbone, Aug. 1994.
`Sullivan, Videoconferencing Arrives on the Internet, Aug.
`1996.
`
`Kahn, Videoconferencing Debuts on the Internet, Feb. 1995.
`The Wall Street Journal, “MCI’s New Service for Corporate
`Use Sets 1 Line for Net, Phone”, Jan. 30, 1997, web page
`attached.
`
`Reuters, Nick Louth, “MCI Communications Corporation
`vaults phone—data divide”,
`Jan. 29, 1997, web page
`attached.
`
`PC Week, Stephanie Lapolla, “Net Call Centers, Voice to
`Merge”, Mar. 31, 1997, page 10.
`
`2
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 1 of 132
`
`5,867,495
`
`
`|
`
`REGIONAL
`CLUSTER 2
`104C
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 2 of 132
`
`5,867,495
`
`210
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`RBOC/LOCAL
`EXCHANGE
`CARRIER (LEC)
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`(BIPP)
`
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`SERVER
`
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`
`FIG.
`
`1C
`
`4
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 3 of 132
`
`5,867,495
`
`
`
`234
`
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`
`DTC
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 4 of 132
`
`5,867,495
`
`
`
`1028
`
`FIG. 2
`
`404
`
`412
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`406
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`
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`
`6
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheets 0f132
`
`5,867,495
`
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`US. Patent
`
`Feb. 2, 1999
`
`Sheet 6 of 132
`
`5,867,495
`
`
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`
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`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 7 of 132
`
`5,867,495
`
`602
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 8 of 132
`
`5,867,495
`
`FIG. 8
`
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 9 of 132
`
`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 10 of 132
`
`5,867,495
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`US. Patent
`
`Feb.
`
`2, 1999
`
`Sheet 11 of 132
`
`5,867,495
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 12 of 132
`
`5,867,495
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`Feb. 2, 1999
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`US. Patent
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`Feb. 2, 1999
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`US. Patent
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`Feb. 2, 1999
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`Sheet 17 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`US. Patent
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`Feb. 2, 1999
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`Sheet 19 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`US. Patent
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`be.2,1999
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`Feb. 2, 1999
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`US. Patent
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`Feb. 2, 1999
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`Sheet 24 of 132
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`5,867,495
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`MODEM 1
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`US. Patent
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`Feb. 2, 1999
`
`Sheet 25 of 132
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`5,867,495
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`

`US. Patent
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`Feb. 2, 1999
`
`Sheet 26 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
`
`Sheet 27 of 132
`
`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 28 of 132
`
`5,867,495
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`SERVICES
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`US. Patent
`
`Feb. 2, 1999
`
`Sheet 29 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`Sheet 30 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`Sheet 31 of 132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`Sheet32 0f132
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`5,867,495
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`US. Patent
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`Feb. 2, 1999
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`Sheet 33 of 132
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`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 34 of 132
`
`5,867,495
`
`MANAGER PROCESS
`
`MANAGEMENT FUNCTIONS
`
`AGENT PROCESSES
`
`MANAGED OBJECTS
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`CONFIGURATION
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`EVENT NOTIFICATION O\
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`———————————————»
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`

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`US. Patent
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 36 of 132
`
`5,867,495
`
`2401
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`2404
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`
`38
`
`38
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 37 of 132
`
`5,867,495
`
`452
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`
`AUTHENTICATION
`
`
`LOGIN REQUEST AND
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`39
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 38 of 132
`
`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 40 of 132
`
`5,867,495
`
`INBOUND VOICE
`
`INBOUND FAX
`
`OUTBOUND FAX
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`US. Patent
`
`Feb. 2, 1999
`
`Sheet 41 of 132
`
`5,867,495
`
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`US. Patent
`
`Feb. 2, 1999
`
`Sheet 42 of 132
`
`5,867,495
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`EMPTY
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`US. Patent
`
`Feb. 2, 1999
`
`Sheet 43 of 132
`
`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 44 of 132
`
`5,867,495
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`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 45 of 132
`
`5,867,495
`
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`
`47
`
`47
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 46 of 132
`
`5,867,495
`
`CABLETRON
`HUB
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`I. DAL TI’S
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`
`48
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`48
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 47 of 132
`
`5,867,495
`
`
`
`SERVER
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`
`ISN DATA
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`5135
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`
`49
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`49
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 48 of 132
`
`5,867,495
`
`
`
`
`
`FIG. 52B
`
`IWIHW
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`
`50
`
`50
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 49 of 132
`
`5,867,495
`
`5305
`
`INITIAL LIST
`
`5315
`
`5335
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`5380
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`FIG. 53
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`WAIT FOR
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`direcllineMCl Profile Monogemenl
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`Welcome to directlineMCI on—line Profile Management.
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`
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`FIG. 57
`
`51
`
`51
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`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 50 of 132
`
`5,867,495
`
` 5401
`
`SEARCH FOR
`MARBOX RECORD
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`
`
`
`52
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 51 of 132
`
`5,867,495
`
`5460
`
`REQUEST RESPONSE
`FROM VFP
`
`WAIT FOR RESPONSE
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`RESPONSE
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`
`FIG. 54D
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`5435
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`RETURN TO
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`
`DISCONNECT
`FAX CALL
`
`FIG. 54E
`
`53
`
`53
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 52 of 132
`
`5,867,495
`
`PRESENT END
`CALL MENU
`
`5522
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`RETURN
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`INDICATE NOT FOUND
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`YES
`
`PLAY ACKNOWLEDGEMENT
`
`5554
`
`MESSAGE
`
`5556
`
`MARK PAGE COMPLETE
`
`5558
`
`MARK NO TRANSFER
`
`FIG. 55A
`
`54
`
`54
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 53 Of 132
`
`5,867,495
`
`5570
`
`
` CALLER
`DISCONNECT?
`
`
`
`
`YES
`
`5572
`
`5580
`
`
`N0
`5575
`INDICATE ERROR TYPE ®YES
`5592 —PLACE STATUS IN BDR
`
`N0
`
`5586
`
`5593
`
`PLAY ERROR MESSAGE
`
`INDICATE ERROR
`
`INDICATE NORMAL
`
`5595
`
`MARK PACE COMPLETE
`
`5597 — 5590
`
`MARK NO TRANSFER
`
`5583
`
`INDICATE DISCONNECT
`
`MARK STATUS COMPLETE
`
`5588
`
`5582
`
`5519
`
`PRESENT END MENU
`
`PRESENT END MENU
`
`PRESENT END MENU
`
`RETURN
`
`RETURN
`
`RETURN
`
`FIG. 55B
`
`5610
`
`5615
`
`GET START
`DELAY CONSTANTS
`
`PROMPT FOR
`CALLBACK NUMBER
`
`YES
`
`VERIFY '#'
`CHAR?
`NO
`
`5530
`
`RETURN SUCCESS
`
`READ NUMBER ® 5635
`5620
`5625 — 564°
`
`INSERT NUMBER IN BDR
`
`PLAY “NO NUMBER
`
`RECEIVED" MESSAOE
`
`5550
`
`FIG. 5 6
`
`PLAY “NO NUMBER
`RECEIVED" MESSAGE
`
`5650
`
`55
`
`55
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 54 of 132
`
`5,867,495
`
`714
`Call Routing
`712 E) Do Not Accept Calls
`
`receive a message informing them that
`to accept calls. your callers will
`\ if you elect not
`you are not accepting calls through your directlineMCl number.
`
`9 Accept Calls
`
`716
`
`Choose from the selections below:
`
`718/
`
`0 Guest Menu
`O No Menu — Override Routing
`
`
`
`
`When I cannot be reached,
`O Voicemoil
`
`route my calls to:
`
`720/
`
`O Pager
`O Voicemoil or Pager
`0 Closing Message (notifies guests to try you later)
`
`Update Call Routing
`
`710
`
`FIG. 58
`
`Speed Dial Numbers
`
`You can program up to 9 frequently dialed numbers — either
`domestic or
`international — below.
`For
`international numbers,
`include 011,
`the country and city codes as applicable.
`
`Update Speed Dial Numbers
`
`744
`
`FIG. 67
`
`56
`
`56
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 55 of 132
`
`5,867,495
`
`Guest Menu
`
`In order to complete the selections on this screen. please make
`sure you have checked this option,
`‘Guest Menu', on the
`Routing Screen.
`If you have not, please return to the Call
`Routing Screen and select
`this option.
`
`Present
`
`the following selected options to my guests:
`
`732 § Find—Me Routing*
`
`(This options allows the guest
`
`to speak to you directly)
`
`0 Schedule Routing
`(To set schedule routing. call directlineMCl Customer Service at
`1—800-870—5898)
`
`O Three Number Sequence
`(Enter up to three phone numbers to locate you and the maximum
`number of
`rings for each number.
`For
`international numbers include
`011,
`the country and city codes as applicable)
`
`lstlf SD
`2M ED
`3rd# :lfl
`Number
`Ring Limit
`(1 t0 16 rings)
`
`
`
`734 /§ Leave a Voicemail:
`736 § Send 0 Fax*
`738 B Send a Page
`
`this option, you must contact directlineMCl
`- To select or deselect
`Customer Service at 1—800—870-5898.
`
`Update Guest Menu
`
`730
`
`FIG. 59
`
`57
`
`57
`
`

`

`US. Patent
`
`Feb. 2, 1999
`
`Sheet 56 of 132
`
`5,867,495
`
`No Menu - Override Routing
`
`In order to complete the selections on this screen, please make
`sure you have checked this option,
`‘No Menu — Override’
`on the Call Routing Screen.
`If you have not, please return to
`Call Routing Screen and select
`this option.
`
`Route my guests to:
`
`O Find—Me Routing
`(This options allows the guest
`
`to speak to you directly)
`
`0 Schedule Routing
`(To set schedule routing. call directlineMCl Customer Service at
`1—800—870—5898)
`
`O Three Number Sequence
`(Enter up to three phone numbers to locate y0u and the maximum
`number of
`rings f