1~1
`
`Figure 4-21:
`Sending mail via
`the Internet
`requires entries in
`the To, Subject
`and Message
`fields. You can't
`leave any of
`them blank.
`
`Address Book
`
`m To:
`• Subj: I NCCE
`, ................................................................................ ,
`l .................................... ~···········································J
`~ Hi Paul --
`zy be there. If so, perhaps we can sip e brandy together?
`"
`
`Attach File File:
`
`D Return Receipt
`
`.
`Send Later
`
`I'm speaking at NCCE this year end was wondering if you might
`
`~/
`
`Send Now
`
`Tom
`
`Help
`
`Chapter 4: Electronic Mail
`
`107
`
`untjfled' 1
`peuLwilliems@orego B cc:
`n.uoregon.edu
`{5
`
`I
`
`~=
`
`~
`
`I
`
`;]£
`
`~
`
`~.
`
`Once you click the Send Now icon (or once you run a FlashSession
`containing outgoing Internet mail), your outgoing mail is added to the
`queue of outgoing Internet mail at AOL. America Online uses a "store
`and forward" strategy for delivering Internet mail: outgoing mail is
`queued for a period of time, then AOL establishes its Internet connec(cid:173)
`tion and sends the mail as a batch. It also receives any incoming
`Internet mail during the same connection period before it breaks the
`Internet link.
`
`Undeliverable Mail
`Because of the complexity of Internet addresses, you might occasionally
`misaddress a piece of Internet mail. Fortunately your fallibility has
`been anticipated in the form of the Internet "postmaster." Should you
`include a nonexistent domain or user name, the postmaster will inter(cid:173)
`cede and send the mail back to you. It's no problem, really, as the
`postmaster sends back the body of the message as well (see Figure 4-
`22). All you have to do is select and copy the message text, paste it into
`a new mail window, enter the proper address andre-send the mail.
`Your mail won't end up in some kind of Internet dead letter box: The
`Internet postmaster always delivers.
`
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`108 .~I The Official AOL Tour Guide
`
`Daemons
`Look of the sender's address in Figure 4-22.1sn't that a vicious sounding word: daemon? My
`dictionary defines the word as a "subordinate deity." In this context, however, a daemon
`(pronounced demon) is an innocuous little Unix program-one that's usual~ transparent to
`the user-which is anything but a deity, subordinate or not. Macs have daemons too (though
`we don't call them that); perhaps the most familiar example is the PrintMonitor-the
`background program that spools the print output from your applications to your printer.
`
`Figure 4-22: At
`top, a
`misaddressed
`Internet mail
`message looks as
`good as any other,
`but a few minutes
`later I receive the
`·user unknown·
`message pictured
`in the center
`window. Note the
`inclusion of my
`message's text in
`the postmaster's
`message in the
`bottom window.
`When I later copy
`and paste the mail
`into a new mail
`window (and fix
`the address), the
`mail will be
`delivered
`satisfactorily.
`
`Undeliverable Internet Mail
`
`Subj: NCCE
`Date: 94-01 -03 10:13:37 EST
`From: MajorTom
`To: pd_williams@oregon.uoregon.edu
`
`Though the message
`at left looks acceptable,
`the user name is In(cid:173)
`correct. The mail is
`undeliverable.
`41(
`
`Hi Paul--
`
`I'm speaking at NC<
`might be there. If so
`
`Tom
`
`Subj: Returned mail: User unknown
`Date: 94-01-03 12:06:45 EST
`From: MAILER-DAEMON@mailgate.prod.aol.net
`To: MajorTom
`
`----- Transcript of session follows -----
`
`While connected to oregon.uoregon.edu [128.223.32.6]
`A few hours later, the
`(tcp):
`mail is returned from
`the Internet postmast(cid:173)
`>» RCPT To:<pd_williams@oregon.uoregon.edu>
`er. Note that the body
`«< 553 unknown or illegal user:
`of the undelivered
`pd_williams@ OREGON .UOREGON. EDU
`message Is included in
`550 pd_williams@oregon.uoregon.edu ... User unknown
`the postmaster's
`message.~
`----- Unsent message follows -----
`
`Noting the "user
`unknown" message,
`I recheck Paul's ad(cid:173)
`dress, find the error,
`andre-send the mail
`to the proper address.
`
`Hi Paul --
`
`I'm speaking at NCCE this year and was wondering if you
`might be there. If so, perhaps we can sip a brandy
`together?
`
`Tom
`
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`
`Chapter 4: Electronic Mail
`
`109
`
`Sending Mail to Other Commercial Services
`To reach a few of the more common Internet-connected commercial
`services, use the address formats shown in Figure 4-23.
`
`Figure 4-23: Use
`these address
`formats to reach
`users on other
`commercial
`services.
`
`Service name
`Applelink
`AT&T Mail
`CompuServe
`Delphi
`GEnie
`MCIMail
`NBC Nightly News
`Prodigy
`The White House
`
`l
`
`Example
`name@applelink.apple.com
`name@attmail.com
`12345.678@compuserve.com
`name@delphi.com
`name@genie.geis.com
`name@mcimail.com
`nightly@nbc.com
`name@prodigy .com
`president@whitehouse.gov, or
`vice-president@whitehouse.gov
`
`Note: CompuServe addresses must show a period (rather than
`CompuServe' s traditional comma) between the fourth and fifth num(cid:173)
`bers. That's because AOL separates the addresses of multiple recipients
`with commas. If AOL encounters a comma in a CompuServe account
`number, it will try to send the mail to two addresses.
`
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`
`Internet Mail Trivia
`Aduolly, this isn't trivia at all. I was trying to attract your attention whh o sidebar.lf you're on
`Internet moit user, this is Really Important Stuff:
`A.. The maximum message length for outgoing Internet moil is 28k, or about 15 pages of
`text. If you must send o message longer than that, use a word processor to cut your
`mail into pieces .
`.A. If you use a word processor to prepare outgoing Internet mail, be sure to save the file
`in o text-only format (most word processors offer this option} before using AOL's
`Address Memo command~ The text-only file format will stFip all chorader and paro(cid:173)
`grapb formatting from your message. Don't try to send formatted word processing files
`as e-mail over the Internet.
`~ Don1t use any special charocters (like copyright symbols or the "smart quotes11 offered
`by some word processors) in Internet mail. If a character requires the use of the Option
`k~y, it's off-limits.Likewise, don't use any of the formatting ;Commands under AOL's
`Edit menu (font, size, style, color): the Internet wiltsfFip your message of all formatting ·
`before it's sent.
`A Don't use the Attach F41e button for outgoing 'nfernet mail. The Internet simply doesnlt
`accommodate ottochments.
`A Some of the services Usted in figure 4-23 charge their membels for lnternet mail, both
`incoming and outgoing. Keep that in mind when sending mail to these people: they
`might not appreciate the gesture.
`A. America Online doesn't charge you anything extra for tnternet moiJ, sent or recejved. If
`you~e counting your blessings, add that to the list.
`A lf you're going to use Internet mail frequently, go to your toc~l bookstore and buy a
`copy of A Diredory of Electronic Mail!%@:: Addressing & Networks {see the bibliogra(cid:173)
`phy). Vou'fl ben better dtizen of the fntefnef cDmmuJJity if you do.
`
`Receiving Internet Mail
`Internet mail is received like any other AOL mail: it's announced when
`you sign on and you can read it by clicld.ng the You've Got Mail icon on
`the In the Spotlight screen. The only way you'll know it's Internet mail
`is by looking at the sender's address, which will be an Internet address.
`
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`
`Chapter 4: Electronic Mail
`
`[~]
`
`111
`
`You'll also see the Internet "header" at the end of the message. Reading
`Internet headers is a little like reading the Bible in its original Hebrew:
`enlightening perhaps, but not requisite to effective use of the medium.
`A few notes regarding received Internet mail:
`
`~ If you want to give your Internet address to someone else (it's very
`impressive printed on your business cards), remove any spaces,
`change everything to lowercase, and follow it with @AOL.COM. As I
`mentioned earlier, my Internet address is MAJORTOM@AOL.COM. Steve
`Case's Internet address is STEVECASE@AOL.COM.
`
`Use 1nlemtl MaiJ Appropriately
`· Don) send e-mail to fe11ow AOl members using their Internet address. tn other wotds, don't
`send moil to moiorfom@ool.com when you con simply send moil to moiortom. Togging on AOL
`member1s Qddress with 'l:@no~.com." fctr<es the mqil to go aU the way out on the Internet -and
`bounce around ill cy,erspace foJ o couple of hours before it returns. It also makes i1 difficuk
`for the recipient ro repfy, wHhout doint tbe some. If the addressee is on AOL mem&er, his or
`her screen name is tht best address for 'efficient moiling.
`America Online1s maximum e-mait message length is around 28k. {It's octualfy more than
`4bat 'uf AOL reserves o smoll overhead space for forwqrding commentsJ If someone on the
`Internet sends you o messogeJonger thon1hat, A9L wUI tut it up and deliver it to you as
`multiple pieEes of mail. Use o word protessor to re-ossembfe the pie£es.
`Americn Online offers ptenty of netp with Internet e-mail, including o message board tmd
`un avenue for ({)mmunicttion with the AOL Internet staff. Use the keyword: MoiiGoteway to
`explore this feoture.
`
`Attaching Files to Messages
`Understand that we've finished our discussion of Internet mail. This is
`a new topic. As I mentioned a few pages back, you can't attach files to
`Internet mail.
`Also understand that we're not talking in the abstract here; Files are
`files. On the Mac, files can include text, graphics, data, sound, anima(cid:173)
`tion, even programs. Any of these files can be attached to a piece of e-
`
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`
`mail. When mail is received with an attached file, the file is then down(cid:173)
`loaded in its native format, which is astounding.
`File transmission requires elaborate protocols and error checking.
`Not a single bit, nibble or byte can be displaced. Most other telecom(cid:173)
`munications services require you to decide upon one of many cryptic
`protocols with names like XModem and Kermit. You also have to
`determine the number of data bits, stop bits and the parity setting your
`system needs. All told, of the 50 or so potential configurations for file
`transfer, usually only one of them will work in a given situation.
`Forget all of that. You need not become involved. America Online
`handles it all invisibly, efficiently and reliably. If you want to send a
`file, all you have to do is click the Attach File icon (review Figure 4-1)
`and AOL will take care of it from there.
`Tip: If you're a traveler and you take your Power Book with you on
`the road, send e-mail to yourself, attaching important files that you've
`constructed while away from the office. America Online will hold them
`for you until your return. If something untoward should happen to
`your data while you're on the road, you can download your files when
`you return. It's cheap insurance.
`Figure 4-24 follows a telecommunicated file from beginning to end.
`The journey spans half a continent- from Oregon to Mississippi- but
`only costs pennies.
`
`Use Attached files Appropriately
`Before the recipient can do anything with on attached file, it has t(} be downloaded, saved "'nd
`(usually} viewed with some kind of pr:{)gram other than AOL itself. This is something of a
`nuisance for the recipient. In other words, don~t send attached files when a simple e-mail
`message will do.
`You might be tempted, for instance/ to send a word processing ftle instead of o conven(cid:173)
`tional message to another member. Perhaps the message is long, or you want to format it, or
`you just prefer your word: processor over AOL's text editor. Resist the urge. America Online con
`handle e-mail messages up to 28k in length {about 15 pages}, no one expects fancy formot(cid:173)
`ting when it comes to e-mail, and you can always send unformatted word processing files by
`copying them and pasting them into a Compose Mail window. Attached files should never be
`sent when simple messages will do.
`
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`
`Chapter 4: Electronic Mail
`
`113
`
`Attaching a File
`1. To send the graphic at right, click
`this icon and select the file. The file
`name appears here.
`
`Figure 4-24:
`Sending an MG
`across the country
`is as easy as
`clicking a mouse.
`(Illustration by Rich
`Wald. Keyword:
`File Search, then
`use the criterion:
`Classic Cars.sit.)
`
`Remembering your love of MGs, 1 found this TIFF fil e online and
`thought I'd send It your way.
`
`Tom
`
`-
`
`Uplo11d File: "M.G. TType•
`
`Cancel
`
`Time: ebout 2 mtnule$.
`
`=
`
`File: M.G. T Type ( 16654 bytes)
`
`3. Later. Katie sees
`this notice of received
`mail (note the disk
`Icon at the far left).
`
`4. AOL has inserted
`this note Into my
`message.
`
`Downlo11ding File: · M.G. T Type •
`
`Time: ebout e minute.
`
`C11nce1
`
`5. Katie clicks this button,
`IHI;__SeE!S thiS thermometer,
`and receives the Hie.--.
`
`106
`
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`
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`
`Attaching a Single File
`You can attach a single file or multiple files to e-mail messages. Fur(cid:173)
`thermore, you can compress these attached files (I'll discuss file com(cid:173)
`pression in a moment) to reduce transmission time.
`To attach a single file to an e-mail message, click the Attach File icon
`in the message's window. America Online will respond with the
`sequence of windows pictured in Figure 4-25.
`
`Figure 4-25:
`Attaching a single
`file amounts to
`little more than
`clicking an icon
`and locating the
`file on your disk.
`
`I !g) untitled ""'I
`0 M.G. I Type
`D Red Porsche
`
`Attaching a Single File
`
`~~
`
`!g) untitle d
`
`0
`
`Items to Attach:
`
`Eject
`
`Desktop
`Open
`I Add » I
`( « Remove )
`
`1. Click the lji J
`
`Attach File
`icon in the
`ttoch Ft
`compose mail win(cid:173)
`dow. The window at
`left will appear.
`Ill(
`
`D Compress files
`
`Items to Attach:
`M.G. TType
`
`I Add » D
`[ « JlerrHn•<! )
`
`cc:
`
`0 Return Receipt
`
`sen)
`
`4. When you click
`the Attach button,
`the file name will
`appear within the
`mail window, ready
`for sending.
`
`Remembering your love of MGs, I found
`thought I'd send it your wey.
`
`Tom
`
`2. Select the file
`from this list
`and click the Add
`button.
`
`3. The file's name
`will move from one
`side of the window
`to the other. ---41-- -../
`
`Addross Book
`
`Dotoch filo
`
`File:
`
`~ To:
`lti Subj: I MG Pix
`~ Sond Lotor o>
`S<'lld Now ' Holp
`
`107
`
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`
`Chapter 4: Electronic Mail
`
`I~ 115
`
`When you click the Send Now icon pictured in the bottom window
`of Figure 4-25, you trigger the sequence of events pictured in Figure
`4-24. America Online will hold the mail and the file until the addressee
`is ready to read the mail and download the file. If you address the mail
`to multiple recipients-even if they're receiving carbon copies or blind
`carbon copies-each will be afforded the opportunity of downloading
`the file.
`And downloading files attached to received mail is optional. Though
`the MG Pix window pictured in step 4 of Figure 4-24 offers both Down(cid:173)
`load Now and Download Later buttons, the recipient might elect to
`ignore them both. (Keep that in mind if you ever receive mail with
`attached files you don't want.)
`
`Attaching Multiple Files
`You can attach more than a single file to an e-mail message if you wish,
`in the form of a Stufflt archive. Stufflt (discussed in detail in the next
`chapter) is a tool for compressing (and decompressing) files. Your AOL
`software is capable of unstuffing files that have been compressed using
`Stufflt, and it's capable of stuffing files as well (see Figure 4-26).
`
`108
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`
`116
`
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`
`Figure 4-26: By
`stuffing multiple
`files into a single
`Stufflt archive,
`AOL can attach
`multiple files to
`one e-mail
`message.
`
`a:;!'
`
`~ To: I KotieG6732
`
`Addn·uBook
`
`Untitled 1
`
`~ cc: I
`
`0 Return Receipt
`
`Attaching
`s
`~ Multiple File
`
`I
`
`1. Click the
`Altach File icon.
`AOL will offer the
`~ window below.
`
`s.nd L•t,.. Here are a couple of addition81 sports cars to add to your
`collection.
`
`I terns to Rtt11ch:
`11) M.G. TType
`D Red Porsche
`
`{g) untitled
`[ Eject
`[ Deslctop
`[ Open
`-·-·-·-
`II Rdd »
`
`)
`)
`
`Jl
`
`) \
`
`181 Compre~s file~
`( C&ncel
`) ( Rtt&ch
`
`~
`
`~
`
`88R J
`
`~ {g) untitled
`I
`[
`( Deslctop )
`- ~ In the name of your choice, as shown be w.
`.--------n Seue
`I {g) untitled ..-1
`l Cancel
`D M.&. llyp~·
`D lletl l'ors< he
`
`....d.u.bl:_l Sports cars
`-
`Attoeh ru. File: I
`~ Hi Katie--
`~
`
`Tom
`
`Htlp
`
`Stfld Now '
`
`I~ untitled ..-1
`D M.G. HtJPil
`D fled l'ors< he
`
`Saue &s:
`lillllii!ID-si t -«-
`
`I {g) untitled ..-1
`
`.Q
`
`2. Select the files to
`be attached from
`the list that will ap-
`pear here. Click the
`Add button for each
`one. As you do, the
`files will move into
`the list box at right .
`.... t2
`
`EJect
`
`3. When you click the Attach button, AOL
`will propose the filename "Archlve:slt. n ~~
`
`~ {g) untitled
`l
`( EJect
`( Deslctop )
`
`ruili~:~:Eiit~ ............ :.: .... ::::;;::.z:. .. J Unti.tled t
`~ To:
`~
`I K8lieG6732
`( S&ue •
`~ Subj: I Sports cars
`o.toc~~ rn. File: @'Ports ca~s.s~~·-·-l I Sports tllr~.slt
`I ( Cancel l
`~ Hi Katie --
`""'ore o ~""'of""""" o~ AOL will compress
`e
`4. When you c/lckth
`Save button above,
`~
`T
`
`Mdr'HS Book
`
`!{}
`
`Saue es:
`
`-........
`
`Stond lattr
`
`collection.
`
`Stnd Nov
`
`T
`om
`
`Holp
`
`t
`your files into a Stuffl
`..... archive and attach t
`he
`r- archive to your mall,
`ready for sending.
`
`0
`
`fi:ii
`
`The events pictured in Figure 4-26 all occur within the AOL soft(cid:173)
`ware: You don't need additional software to create the archive or to
`unstuff it.
`
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`.
`Chapter 4, Electronic Mail [!'!>.I
`
`117
`
`Not All Computers Are Macs
`The feature that provides for the attachment of multiple files depends on Stufflt, which is
`Macintosh software. While Stufflt archives ore commonplace in the Macintosh universe, they're
`block sheep everywhere else.
`If the recipient isn't using a Macintosh, don't use the multiple-file attachment feature, and
`don't compress single files. Send your files one of a time, without compression. This will toke
`more effort and no doubt more online time. While you're waiting for the upload to conclude,
`use the time to reflect on your wisdom in choosing Macintosh.
`The important concept to understand is that your AOL software makes on intermediary
`file-the Stufflt archive (with the .sit extension} pictured in step 4 of Rgure 4-26. Remember
`that Stufflt archives may contain multiple files. lhe archive is the (single) file that's actually
`sent; it isn't bro~en out into its individual components until the recipient downloads and unstuffs
`it. It's a bit like moiling a number of Christmas presents in a single box: when the recipient
`opens the box each present emerges independently, but until then it's a single package.
`
`The AOL software unstuffs (decompresses) files attached to e-mail
`with the .sit filename extension automatically. The software usually
`makes a new folder and places the individual (unstuffed) attached files
`within that folder, leaving the recipient with both the Stufflt archive
`and the folder on his or her disk.
`This is much harder to explain than it is to do. Before you actually
`send multiple files to another member, find a couple of small (under
`lOk) files on your disk, attach them to a piece of mail, then send the
`mail to yourself. Participate in the process from start to finish, walking
`through the steps pictured in Figure 4-26. This will all make sense
`when you do.
`
`You Can Stuff a Single File Too
`If you look carefully in the top window of Figure +:25, you'll note {1 little check box tabeled
`"Compress files." Though this box is automatically checked when you select multiple files, you
`might wont to tum it on if you're selecting just one.
`In fad, you should compress every file you send, unless it's small-soy, under 5k-or if
`it's headed for a machine that's not equipped wit~AOL's Macintosh software. Compressing files
`cuts down on uploading and downloading time. Compressing files not only benefits you, but
`the recipient as well.
`
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`
`,-~-·
`
`... __ .. The Official AOL Tour Guide
`
`E-mail Alternatives
`The world is not a perfect place. No one can always correctly predict
`the weather, computers don't always address envelopes reliably, and
`some people still aren't online. What if you want to communicate with
`these heathens? You could write them a letter, but that requires paper,
`an envelope, a stamp and a trip to the mailbox. You could phone them,
`but an answering machine will probably take the call (and your money
`as well, if it's long distance). You could try telepathy or ask Scotty to
`beam you there, but these are emerging technologies and you know
`how reliable they are (remember The Fly?).
`
`Paper Mail
`Instead, use AOL to send 'em a letter. All you have to do is prepare
`normal e-mail and include a special address (see Figure 4-27). A few
`days later, a real paper letter in a real paper envelope will arrive at
`your specified destination, looking for all the world like you typed it
`yourself. The cost for this service is somewhere between the cost of a
`first-class stamp and a long-distance phone call; and it's no more
`difficult than sending e-mail. This brings such a convenience to com(cid:173)
`municating that it almost eliminates procrastination.
`Speaking of procrastination, when was the last time you wrote your
`mother?
`
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`
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`
`Chapter 4: Electronic Mail
`
`119
`
`Subj: I Bungee jumping
`Att•ch Filo File: [===············-···-······-==~===:]
`Hi Billy--
`
`0 Return Receipt
`
`Figure 4-27:
`Sending a message
`via US Mail
`involves
`completing return
`and mailing
`address forms
`before
`confirmation.
`
`Sending
`U.S. Mail
`
`Including "@US Mail"
`In the To Field _ ___..
`triggers the requests
`for return and maiflng
`addresses that
`appear below.
`
`Heve you heerd ebout the Tellehetchee Bridge construction
`project? They tell me they're raising it 225 feet to provide o
`r.=========~====;s;;::;it::e ;;::;fo=r===~~~~ Knowing of your interest in the
`nd this information interesting. Now
`ment you mentioned the other night!
`
`RETURN RODRESS:
`
`Name: I To a Lichty
`Rddress:l 111 Uentono D~lve
`
`City:
`
`I Cont inue
`
`AOL confirms before mailing. 7
`
`SEND U.S. MRIL TO:
`
`Name:
`
`Billy Joe McCollister
`
`Rddress: 1010 Tal !ohatchee Rive~ Rood
`
`I G~eenv I I I e
`Zip Code: I 00001
`
`Cancel
`
`City:
`rr=============~==~
`
`U.S. Mull Charge:
`
`$ 2.50
`
`Do you want to continue?
`
`ij Yes U
`
`No
`
`Note that the only difference between sending regular e-mail and
`sending US Mail is the address. If AOL sees @usmail in an e-mail
`address, it automatically triggers the address request dialogs you see
`pictured in Figure 4-27.
`Note: Zip codes are required, and AOL verifies that they match the
`cities in both the return and mailing addresses. If they don't, you will
`receive an "invalid US Mail address" error and be sent back to the
`offending entry.
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`
`Sending a Fax
`Perhaps your mother owns a fax machine (doesn't everyone?). You can
`save a few cents and a few days over paper mail by sending her a fax
`instead. Again, AOL stands ready to serve, even if you don't own a fax
`machine yourself. The process is no more complicated than sending
`paper mail-or e-mail for that matter (see Figure 4-28). Again, an@
`sign in an address triggers the dialog. Within a few minutes of sending
`fax mail, AOL sends e-mail to you confirming the transmission of the
`fax message.
`
`~ - ~ I Untitled I
`~ cc:
`Billy Joe
`McCelllsteroB00-555
`-12 12
`
`=
`
`I
`
`Mdnss Book
`
`;lite
`~ To:
`~I"""'"'~""'
`
`0
`
`y --
`
`I
`
`0 Return Receipt
`
`il;ll"
`
`~
`I
`
`~
`
`~
`
`Figure 4-28: Fax
`mail differs little
`from normal
`e-mail.
`
`Sending
`a Fax
`
`epare e-mail
`Pfi
`no
`rmally, including
`@ s1gn and fax
`an
`/
`one number in
`ph
`eTofield:-
`th
`
`FBK ChBrge:
`
`s.ndL•ttr Hove you heord eboul the TellehOtchee Bridge construction
`project? They tell me they·re relslng It 225 feel to provide e
`site for bungee jumping. Knowing of your Interest In the
`, I thought you'd find this lnformetlon Interesting. Now
`n conduct thet experiment you mentioned the other nlghtl
`
`$2.00
`
`t Yes , ( No
`
`Do you went to continue?
`
`jumping!
`
`--Tom
`
`l
`
`AOL conflnns before sending.
`
`'()
`
`lei
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`Chapter 4: Electronic Mail
`
`[,~]
`
`121
`
`The fine Print
`Fox and paper moil con be sent to multiple addresses. Complete the To field just as you would
`for e-mail, separating the recipients' names with commas. You'll be charged for each address,
`however.
`A. All charges ore billed to your AOL account.
`A Paper moil requires zip codes.
`A. Fox addressee names cannot exceed 20 characters, including spaces and punctuation.
`Paper moil addressee names ore limited to 33 characters.
`A You con~t attach files to fox or paper moil messages. Both services ore plain text only.
`A. Both fox ond paper moil messages wrap to 70 characters on o line. Fox pages contain o
`maximum of 60 lines. Paper moil messages contain 40 lines on the first page (to make
`room for the address) ond 53 lines on oil others.
`A Forced page breaks moy be declared: Type 11>>> PAGE BREAK<<<'' (without the
`quotes} 1>n o line by itself. This works for both fox ond paper moil.
`A. Paper moil is limited to four pages. Fox moil is limited to 24k.
`A. Include your reo1 nome (not your screen nome) in the text of both fox ond paper moil.
`A In either case, you'll receive o confirmation identifying o11 charges before AOL sends
`your moil (refer again to figures 4-27 and 4-28).1f, after reviewing the charges, you
`decide you don't wont to send the moil or the fox, you con cancel at that point. You will
`also receive o confirmation (via e-mail from AOL) that your fox has been transmitted o
`few minutes after ou click the Send button.
`
`Moving On
`As it has been described, AOL' s e-mail facility is impressive work. It
`holds your mail for you, even after you've read it. It allows you to send
`courtesy copies. It provides access to the Internet, fax and the US Post
`Office. Best of all, it rarely costs you any more than your monthly AOL
`membership fee.
`
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`
`Jay Levitt
`Fully one-third of AOL' s business is e-mail. AOL handles half a million pieces of mail a day(cid:173)
`few post offices hove that volume--ond we oil simply assume that each message will make it
`from sender to receiver without o hitch.
`Which it does, thanks to Joy Levitt. Joy is AOl's Moil Guy. Few people ore more pivotal to
`the service than the person in charge of the moil. Joy levitt is so important that his screen
`nome is ''Joy.'' Even Steve Case doesn't hove o first-nome screen nome. Joy does. In o little
`office less than l 0 feet from the "engine room" of AOL, he sits surrounded by computer
`screens: o Moe, a PC, on HP workstation, o terminal and two PDAs (Personal Digital Assistants:
`palmtop computers that many feel will become e-mail's hingepins in the upcoming years). He
`plays these terminals like a keyboard musician of a rock concert-the fingers of his left hand
`o blur os they fop out commands to display instantaneous mail volume, while the right hand
`tickles one of the two mainframes that are dedicated to his imperative. All the while he carries
`on a conversation with me, popping witticisms like Vidor Borge on a good night.
`The rock musician analogy isn't for off the mark (though I doubt that you'd ever find him
`in leather and chains), for Jay levitt is in his early 20s. Just a kid! Kid or not, he's o scholar, o
`prodigy and o gentleman. Most of all, he's one of the finest friends I mode at AOL Few could
`do as well.
`
`But e-mail isn't everything AOL has to offer. America Online is also
`composed of departments-14 of them to be exact. We'll begin our
`departmental exploration with the Computing Department, the subject
`of the next chapter.
`The Colossus of Memnon was erected in the 14th century B.C. by the
`Egyptian king Amenhotep III. The Colossus is composed of two seated
`stone figures each measuring 38 feet high. If they ever stood up, they
`would tower over every structure in Washington, DC, including AOL's
`four-story office building a few miles away. While King Kong was
`satisfied with only one Faye Wray in the palm of his hand, it would
`take six Faye Wrays to fill a Colossus hand-and there are four of them.
`In size, the colossus of departments at AOL is Computing & Soft(cid:173)
`ware. All other departments pale in comparison-mere King Kongs,
`pebbles in the sandals of a colossus like the Computing Department.
`Exploring a colossus takes a while, but that's what we'll do when you
`turn the page ....
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`
`CHAPTER 5
`
`Computing
`
`Conf'"IICf' Ct-nt.r
`
`hdustry Conroection
`
`Jll
`
`,...,..s & R•f•r~
`
`Soft'olan C.ntw
`
`tJ Communications 8. Networks
`tJ Desktop Pub I ishing
`Development
`Education
`Games 8. Entertainment
`Graphic Arts
`
`~ l f J f i J '
`. :!...1111 .
`IIJili[
`. .
`·
`Starch ecmpu~ing
`
`Sptcial Attractions
`
`Hardware
`Hypercard
`Multimedia
`
`I
`
`f you love your
`
`Macintosh, if it beckons with an alluring radiance whenever you're in
`the same room with it, and if you needlessly optimize your hard disk
`and reorganize your folders, you're going to love this department. The
`Computing Department is the consummate carnival for Macintosh
`maniacs. It's an opiate, a tabernacle, a jubilation. You'll spend a lot of
`time here.
`In fact, even if you're not a Macintosh fanatic, The Computing
`Department might still become one of your mainstays. There are
`thousands of files here-fonts and graphics in particular-that will
`appeal to even the casual Macintosh user. If you need help with either
`your Mac or the software you run on it, The Computing Department is
`ready to oblige. And there are some invigorating forums here, ranging
`from the fundamental to the existential. This place is as rife with oppor(cid:173)
`tunity as a sunny Saturday in August, and you can enjoy it any day of
`the year.
`
`The Computing Department's main window serves as this chapter's frontispiece
`graphic. To reach the Computing Department, use the keyword Computing.
`
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`Figure 5-1: The
`ultimate Mac
`software toy store:
`The Computing
`Department offers
`a boundless
`universe of
`resources.
`
`The Beginners Forum
`There's so much great stuff here, it's hard to know where to begin. I
`suppose starting at the beginning is appropriate, and the beginning, in
`this case, is the Beginners Forum (keyword: Beginners). The Beginners
`Forum offers a Handy-Dandy Help Manual, text "maps" of AOL
`(updated monthly), many step-by-step help files, and the forum's
`Handy-Dandy Chart of Command-key shortcuts. Also included are
`uploading and downloading instructions and all of AOL' s online help
`files in text format.
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`Chapter 5: Computing
`
`125
`
`Figure S-2: One of r--aP""'!!!'!!!!"'"'I"!!""~~~"S!'!~.-~--~~~~-~~"'!'!"""-~Iill!'llll\!ll
`the practice files
`available for
`downloading in
`the Beginners
`Forum. Explicit
`instructions are
`available in the
`forum for the
`downloading and
`viewing processes.
`(Shameless self(cid:173)
`promotion
`courtesy of the
`forum leader.)
`
`Need more? A section called Frequently Asked Questions is full of
`(what else?) frequently asked questions (and the answers). Message
`boards offer an opportunity to ask questions of the forumJs staff and
`get personalized step-by-step help. ThereJs a library of files hand(cid:173)
`picked for the beginner, and a section called Help Me rm Lost! that
`stands ready to help anyone who's feeling overwhelmed by the sheer
`magnitude of the service.
`
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`126
`
`Ufe' s Ups & Downs
`If you like to laugh, check out "i Laughed So Hard I Cried," featured in the Beginners forum.
`Forum leader Sandy Brockmann posts her personal library of Funny Stuff here, much of which
`is her own. Consider the following example:
`BRICKLAYER'S ACCIDENT REPORT
`Gentlemen:
`I am writing in response to your request lor additional information in block #3 of the
`accident reporting form. I put "poor planning" as the cause of my accident. You said in
`your letter that I should explain more fully and I trust that the following details will be
`sufficient.
`I am a bricklayer by trade. On the clay of the accident, I wos wor