Page 2034-001
`
`Solocron Ex. 2034 - Verizon Wireless, AT&T Mobility - IPR2015-00390
`
`

`

`% at&t
`
`[Return Address]
`
`[Date]
`
`CSID PIN code: [XXXXXXXXXX]
`
`[Name]
`[Address]
`[City], [State] [Zip]
`
`Re: Important Notice — Misuse of Personal Identifying Information
`
`Dear [Name]:
`
`AT&T's commitments to customer privacy and data security are top priorities, and we take those commitments very seriously. We
`recently determined that one of our employees violated our strict privacy and security guidelines by accessing your account without
`authorization in August 2014, and while doing so, would have been able to view and may have obtained your account information
`including your social security number and driver’s license number. Additionally, while accessing your account, the employee would
`also have been able to view your Customer Proprietary Network Information (CPNI) without proper authorization. CPNI
`is
`information related to the telecommunications services you purchase from us. On behalf of AT&T, please accept my sincere apology
`for this incident. Simply stated, this is not the way we conduct business, and as a result, this individual no longer works for AT&T.
`
`To help address any inconvenience this may cause, we're taking the following steps:
`1)
`To the extent this activity results in any unauthorized charges or changes to your account, they have been or will be reversed.
`2) We are offering you one year of free credit monitoring — and access to your credit report - with CSlD. While we have already
`arranged for payment, you must enroll to start the service. The attached page provides details about the service, as well
`as instructions on how to enroll online using the CSID PIN code at the top of this letter.
`if you have questions or concerns,
`please contact CSlD 877.274.5554 where specialists are ready to assist you.
`3) We have notified federal law enforcement concerning the unauthorized access of your CPNI as required by the Federal
`Communications Commission regulations. Our report to law enforcement does not contain specific information about your
`CPNI; only that the unauthorized access occurred.
`
`You may also want to consider contacting the major credit reporting agencies to place a fraud alert on your credit report, and to
`learn about identity theft programs offered by the Federal TradeCommission; _Details on how to contact the credit reporting
`agencies and FTC can also be found on the attached pages.
`
`if you do
`To strengthen your account security, we recommend that if you currently have a passcode on your account, you change it.
`not have a passcode on your account, we recommend you add one. You may have already been contacted by someone from our
`Fraud Department to add or change a passcode and if you did so, there is no need to do it again. The passcode will be required
`when you speak with an AT&T representative on the phone or in a retail store, or to access your account online. You can change or
`add a passcode online at att.com or by calling the number below.
`
`Once again, please accept my apology for this incident.
`between 8 am. and 6 pm. (Eastern time).
`
`If you have any questions, please contact us at 866.704.0179, weekdays
`
`Sincerely,
`
`Michael A. Chiaramonte
`
`Director— Finance Billing Operations
`
`© 2014 AT&T Intellectual Property. All rights reserved.
`
`Page 2034-002
`
`Page 2034-002
`
`

`

`CSID Protectors"
`After you complete registration for CSlD's service that AT&T is providing for you at no charge, youwill have increased visibility into any
`possible fraudulent activity so you can respond more quickly if such activity is detected. You will also have an insurance policy of up to
`$1,000,000 in coverage should you experience identity theft, and an identity Restoration team to guide you through the recovery
`process. AT&T encourages you to complete registration as quickly as possible before [mm/dd/yyyy-allow 90 days from receipt of letter]
`to take advantage of CSID Protector Service.
`
`Enrollment is conducted online at www.CSlD.com/attcustomercare/ or by calling CSID at 877.274.5554 using your CSID 'PlN Code"
`shown at the top of the first page of this letter. This PlN Code can only be used once and cannot be transferred to another individual.
`Once you have provided your PIN Code, you will be prompted to answer a few security questions to authenticate your identity:
`previous addresses, names of creditors and payment amounts.
`
`Should you have any questions regarding the service or the sign-up process, please contact CSlD's Customer Care Center at
`877.274.5554, 24 hours per day. or e-mail supmrt@CSlD.com. Once you have enrolled and set your User Name and Password, you
`will return to CSID’s page to log in and access your personal information on future visits.
`
`CSID Protector includes:
`
`. Single Bureau Credit Report and Monitoringincludes credit inquiries, delinquencies, judgments and liens, bankruptcies, new loans
`and more.
`
`. Court Record monitoring: Looks for actions that might fraudulently link your name, birth date and/or Social Security number to
`criminal and court records.
`
`.
`
`Public Records search: Looks for names and addresses affiliated with your Social Security number, address history and any
`changes to the same.
`'
`. Non-Credit Loans: Searches for short-term, high-interest payday loan activity that doesn't require a credit inquiry.
`.
`Internet Surveillance: Monitors Web sites, chat rooms and bulletin boards for criminal selling or trading of your personal information
`online using CSID's CyberAgent‘D technology.
`1D Theft Insurance: $1,000,000 insurance policy with $0 deductible.
`0
`. Restoration services: Full-service Identity Theft Restoration experts will act on your behalf to restore your credit and identity while
`you get on with your life.
`
`Fraud Alerts
`
`in addition to completing CSID Protector registration, AT&T strongly suggests that you contact the fraud departments of any one of the
`three major credit-reporting agencies and let them know you may have potentially experienced identity theft. That agency will notify the
`other two. Through that process, a “fraud alert" will automatically be placed in each of your three credit reports to notify creditors not to
`issue new credit in your name without gaining your permission. Contact:
`
`
`
`
`_
`
`Exgnan
`
`TransUnionTll
`Eguifax
`
`
`PO. Box 740241
`PO. Box 2002
`Post Office Box 6790
`
`
`
`Fullerton, CA 92834 H .,
`, .AtlaantaGA 31AM
`v, , Allen TXWZ5013L L,
`
`
`
`To report fraud call:
`To report fraud call:
`To report fraud call:
`
`
`
`800.680.7289
`877.478.7625
`888.397.3742
`
`Website: www.transunion.com
`Website: www.fraudalerts.e- uifax.com
`Website: www.eXo -
`'
`
`
`
`
`
`
`We also encourage you to carefully review your credit report(s). Look for accounts you did not open and inquiries from creditors that
`you did not initiate. Also review your personal information for accuracy, such as home address and Social Security number. If you see
`anything you do not understand or that is inaccurate, call the credit reporting agency at the telephone number on the report.
`if you find
`suspicious activity on your credit reports or bank account, call your local police or sheriff‘s office and file a police report of identity theft.
`Get a copy of the police report. You may need copies of the police report to clear your personal records.
`
`Learn about the FTC’s identity theft programs at http:llwww.ftc.govlbcpledulmicrositeslidtheft or call the FTC's toll-
`free Identity Theft helpline: 877.lD.THEFT (877.438.4338); TTY: 866.653.4261.
`
`Page 2034-003
`
`Page 2034-003
`
`