Integrating Spatial
`Information Technologies
`for Tomorrow
`
`Eleventh Annual
`
`Sympoflunl
`
`on Geographic
`Information
`
`Systems
`
`'
`.97
`
`Vancouver
`
`British Columbia
`
`Canada
`
`GIS '97 Conference Proceedings
`Feb 17-20. 1997
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`Page 1 0f 6
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`CORELOGIC EXHIBIT 1021
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`Page 1 of 6
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`CORELOGIC EXHIBIT 1021
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`

`

`Eleventh Annual
`
`Symposium
`
`on Geographic
`Information
`
`Systems
`
` _
`
`Vancouver
`
`British Columbia
`
`Canada
`
`Internet Access to Real
`
`Property Information
`
`Kearney. Arnold. Manager, Public Relations. New Brunswick Geographic
`Information Corporation. PO. Box 6000. Fredericton. New Brunswick ESB
`5H1. Tel. (506) 45?-3581. Fax (506) 453-3898. E—Mail: <bax@gov.nb.ca>.
`<adk@gov.nb.ca>
`
`Arsenau. Bernard. Manager. Geographical Information Systems
`Coleman. Dr. David. Department of Geodesy and Geomatics Engineering.
`University of New Brunswick. PO, Box 4400. Fredericton. New Brunswick
`E3B 5A3. Tel. (506) 453-5194: Fax (506) 453-4943; E—mail:
`<dco|eman@unb.ca>
`
`Quek. See Hean. Manager. CABIS Internet Services Division. Universe!
`Systems Limited. 270 Rookwood Avenue. Fredericton. New Brunswick EBA
`5H2. Tel: (506) 458-8533: Fax: (506) 458-3949: E—maii: <quek®universalca>
`
`Abstract
`
`The New Brunswick Geographic htfitrntation Corporation tNBGi’C) recently began a ering its cus—
`tomers Internet—based access to reai property ityiirtnation covering the entire province of New
`Brunswick, Canada. Using standard world wide web browsers such as Netstape”I or Microsofl
`t‘itntt'ot‘erTM . NBGIC' subscribers can now obtain integrated reai property assessment. ownership and
`propern' mapping infitrtnation for any parcei ofiand in the Province on a auery—by-query basis.
`Det-reioped, tested and iauttched over a period of atn'y three months. this integrated on—iine
`service has both simplified user access to the information and contributed in making New
`Brunswick a better place to do business. it has aiso enabled the NBGIC to tfier a convenient
`platform to other agencies of Government for the dissemination ofenvirontnentai and other
`hand related infitrmation.
`This paper tviii introduce the objectives of this project and brieflv describe the technology
`invoived in its itnpiententation, After describing selected technical issues and service pricing
`considerations in greater detaii. the authors tviii discuss how this service has been received in
`the user communiq' and describe piannedfuture enhancements.
`
`Early Initiatives
`
`The Province of New Brunswick. Canada.
`has a long history of examining alternative
`approaches to the on-linc access. distrihu-
`tion and sharing of electronic geographic
`information maintained by various
`Provincial Government departments.
`Beginning in the early 1980‘s. the Province
`committed funds to the long—term LAND—
`NET research program ([Palmcr. 1934];
`[Coleman and McLaughlin. 1988]: lLoukes
`and Nandlall. [990]) WhiCh _ along With a
`number of government administrative
`reforms conducted in the late 1980‘s —
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`responsible for managing the land adminis—
`tration infrastructure for the Province of
`
`New Brunswick. The Corporation offers
`specialized expertise and a broad scope of
`services in the field of land information. Its
`responsibilities include:
`.
`operating the real and personal property
`registration systems;
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`'
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`355659“? all land. buildings and
`improvements for the provincial proper—
`it taxation system
`- maintaining the province‘s surveying
`and mapping systems:
`
`helped form a conceptual vision atop a solid
`organizational base,
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`'
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`providing [and and geographic informa—
`tion services to the pubiic.
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`Today. the New Brunswick Geographic
`Information Corporation (NBGIC) is
`
`Formed in I990. NBGIC is a corporation
`owned by the province of New Brunswick
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`Page 2 of 6
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`576
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`Eleventh Annual Symposium on Geographic Information Systems
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`with approximately 300 employees and an annual operating
`budget of $20 million. It provides products and services to its
`customers through online networks and through 11 regional
`offices distributed around the province. in addition to walk-in
`customers. its regular clientele ot‘4.000 accounts includes
`provincial and federal government agencies. municipalities.
`lawyers. surveyors. appraisers. realtors. financial institutions.
`utilities. engineering and planning consultants and resource
`based industries.
`NBGIC has an infrastructure that includes the following
`databases:
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`'
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`A Property Assessment and Truman: t PATSl Database
`which contains information to support the property value
`and delivery of tax credit programs. The database is main~
`tained on a mainframe computer. On-line access is restricted
`to certain federal and provincial agencies and to municipal
`gOvernments.
`
`0 A Parcel lna‘eur Database which contains ownership infor—
`mation and provides a parcel—based index to registered doc-
`uments on the 500.000 land parcels in the Province. This
`database is maintained on a regional basis over a wide area
`network. Clients obtain hard copy outputs or copies of the
`datasets for GlS purposes.
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`- A Property Map Database which contains a digital graphi-
`cal representation of the parcel maintained on a regional
`basis. Clients also obtain hard copy outputs or datasets for
`GIS purposes.
`
`With this information base in place. NBGIC commissioned
`subsequent investigations into development of a more focusscd
`system called PLANET (for “Erovincial Land in formation
`fletwork). While still in refinement. the updated PLANET
`vision became a euphemism for planned reforms and improve—
`ments to NBGIC'S internal procedures and information systems
`supporting property registration. assessment and mapping,
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`CABIS Internet Server Development
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`Quite apart from developments at NBGIC. Universal Systems
`Limited (USL) and the Geographical Engineering Group at the
`University of New Brunswick began joint investigations into
`the development of a new module of USL's CAMS” (315 soft—
`ware in early [994 which would enable casual users to quickly
`identify. locate. display. order and retrieve digital graphics. text
`and image files stored elsewhere on a wide area network.
`As originally envisioned, this software would include the
`ability to use standard indexing and searching tools to assist in
`the identification and location of the spatial data product(s)
`desired based on a variety of criteria. including location. place
`names. physical features. ntapsheet numbers. etc. As well. an
`integrated customer accounting component would include the
`ability to obtain up—to-the minute. transaction—based informa—
`tion concerning account balances and outstanding deliveries.
`Supported by USL and the Canadian Government‘s
`CANARIE initiative. the result of this development effort was
`the CARIS lnternet Server“ software now marketed by US L.
`Rather than working as an application within CARIS as origi-
`nally intended in early 1994. the strategic decision was made to
`integrate the product with emerging World-Wide Web standards
`and technology for use with mtllti—platform browsers like
`Nets-cape“ and Microsoft hilt’t‘t’tt’t explorer“ .
`Page 3 of 6
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`Background research. product definition and preliminary
`software development stages were completed by June 1995.
`While NBGIC made no commitment to support the package‘s
`development or to purchase any early versions of the software.
`Corporation management did agree to discuss their general
`requirements and expectations of an on—line system with the
`development team. NBGIC staff also provided feedback during
`a number of early prototyping sessions. Finally. the Corporation
`agreed to test beta versions ofthe software in its Fredericton
`Regional Office after initial development was completed.
`
`The Triggers
`
`Although NBGIC began considering alternative plans for offer—
`ing on-line services to its clients from its inception. it was real-
`ly through 1993 and 1994 that client needs—analysis studies
`revealed that customer demand for on—line access had become
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`proportionately significant (IADI. 1994]; [Strunz. 1994]). The
`first on-line customer service implemented by NBGIC was the
`Personal Property Registry. which is primarily used by
`NBGIC‘S BankinglFinancial customers. This client-server based
`system was launched in April 1995.
`‘
`NBGIC’s plans for providing on~line access to Real
`Property Registry services included substantive legislative
`reform and significant changes in procedures. systems and
`source data integration. The time frame to completion was
`March 1998. Reflecting on NBGIC‘s development plans to
`implement on—line real property registry services. one customer
`survey respondent summed up a growing perception among
`clients as follows: "NBGlC has vision and a long-term plan
`
`that ofl’ers no short —term solutions to as.“ N 136 [C clearly
`needed a quick hit — but one that stayed in step with its longer-
`term objectives.
`By fall. l995. a number ofjust—in—time mapping and spatial
`data retrieval prototype sites were emerging on the World—Wide
`Web. Research at UNB in this regard was well underway
`[Colemam 19951 and NBGIC staff had already beta—tested the
`CARIS product. A PLANET—related study commissioned by
`NBGIC suggested re-examining Internet—based options as an
`interim alternative to more extensive custom development
`efforts. Further examinations of Internet-based alternatives by
`inahouse staff supported these recommendations.
`As a result. the Corporation‘s 5—year Business Plan adopted
`by the Province in February. 1996 identified the provision of
`Internet-based access to property information as a priority for
`NBGIC. The NBGIC Board of Directors approved a budget to
`fund the outsourced development and implementation of such a
`service. and a Request for Proposals was issued nationally on
`the Open Bidding System on March 25. 1996. The contract was
`awarded to Universal Systems Limited of Fredericton. NB on
`May 5. 1996. and the service was launched commercially three
`months later.
`
`Pricing and Financial Considerations
`
`NBGIC's new Internet Browser forms part of its real property
`registration and information services line of business. Non-
`confidential, parcel-based information available to customers is
`derived from the NBGIC Assessment Roll. Parcel Index and
`Property Map databases.
`Prior to launching the browser. real property information was
`sold using six different modes of distribution (Table I}. in offering
`
`Page 3 of 6
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`

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`——————————________________
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`lntemet, World Wide Web and GIS
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`571
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`Table 1. NBGIC Date Sales Breakdown from Alternative Modes of Data Distribution (CS — FY 1993/94 through 1995/96).
`
`'I—
`‘—
`Fiche
`Tapeldiskg Search @
`Inquiry: Orr-Line
`Total
`Paper
`(Digital)
`NBGIC
`via Tel.
`or Fax
`
`Fiscal
`Year
`
`IIIIIIIIIIIII=IIIIII'IIIIII:III-IIIIIIIII'I“III...IIIIIIII3I.lIIIIIIII-II}IIUIIIIIIIIIII
`$130,443;
`$53,014;
`s210,370§
`$53,514;
`$20,506:
`
`93-94
`
`94-95
`
`
`
`$522,847
`
`480,214
`IIIIIIIIIIlI-C
`
`$475,000
`
`95-96
`
`l
`
`III.IIIllIIIIEIIIIIIIIIIIIIEIIIIII'llIIIIllEIIIIIIIIIIIIIII2...-IIIIIIIIIIEIICIIIIIIIIIII
`I
`$137,000 .
`$28,000
`$127,000 :
`$64,000
`$64,000 5
`$5,000
`
`urn—.. —h
`J—.
`
`this new service. NBGIC had to consider significant revenue dis-
`placement from its other modes of distribution of real property
`information since the lntemet would provide an alternative access
`channel to clients, The on-line service would also provide the
`opportunity for NBGIC to discontinue microfiche service by pro-
`viding a viable alternative to an ailing product line.
`As can be seen from Table 1, annual revenues from NBGIC
`land information products had declined over three years. The
`real estate market was slow due to the recession, and most
`major institutional GIS customers in the province had already
`purchased full digital property mapping datasets from NBGIC.
`Market research indicated that the new service could be viable
`because: (I) there was incremental value to clients for on-line
`access to land information; and (2) there was potential for
`expanding clientele via on—line service. However, any pricing
`strategy for the on—line service would need to both offset any
`revenue displacement from NBGIC‘s other modes of distribu-
`tion of land information and cover the cost of the service‘s ini—
`rial development. implementation and ongoing operation.
`Based on password-protected access to the NBGIC lntemet
`site, a transaction—based fee schedule was introduced at a rate of
`$3.00 per textual search {one owneriparcel searched) and $2.00
`for access to a digital property index map (unlimited
`panningfzooming]. The testing period through July and August
`1995 provided the opportunity to track usage and to test the
`billing algorithm based on this fee schedule.
`Based on customer feedback during testing period and on inter-
`nal tests on tracking usage of the system, it was determined that an
`alternative "fec-for—scrvice" option based on log-on time would
`facilitate customer migration to the new service. With this in mind,
`the Corporation implemented a fixed monthly fee option in addi-
`tion to the transaction-based option already approved. The monthly
`fee was set at $100.00 per user for a maximum of 10 hours of log—
`on time during the month. Should the usage exceed 10 hours, users
`would be charged at $10.00 per additional hour or part thereof.
`It was also decided to offer the browser as a complementary
`service to those clients purchasing the digital property map
`database, in order to minimize the risk of cannibalizing
`NBGIC's digital mapping sales. Existing licensees with mainte-
`nance agreements for the NBGIC digital data (graphics and
`attribute} would be offered access at $30 per month for 10
`hours of connect time and $8.00 per hour thereafter. Volume
`discounts would also be considered if a licensee had more than
`10 subscribers to this service.
`
`After the initial testing period, the new service was launched
`commercially on September Ist. I996. The strategy at the outset
`was to market the new service to NBGIC's regular customer base
`for land information services: namely lawyers, surveyors, apprais~
`Page 4 of 6
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`ers. and those services within government involved in [and related
`transactions. This would allow NBGIC to refine its customer sup
`port skills and address a first wave of enhancement requests under
`controlled conditions. Commercialization to the public at large, if
`permitted under pending govemment privacy legislation. would
`offer revenue growth opportunities over a longer period.
`
`SYSTEM DETAILS
`
`Under ”1'3 existing contract arrangements, Universal Systems Ltd.
`manages ”1'3 Real PfOPCle information Server on behalf 0f
`NBGIC- The WWW service runs 0“ a SUN Ultra SPARC server
`system under the 301305 2-5" operating system. USL has a frame
`relay access link directly into NBNet, a fractional Tl network line
`WhiCh can support speeds “P 10 1 Mbps. The Netscape Enterprise
`59"??? 2-0 SOfiWm is employed for general lntemet Server man-
`agement tasks [Netscape Communications. 1996]. All attribute
`information is “Will in an 073013 relational database management
`system, while the NBGIC graphics data (i.e,, the digital property
`mapping files) are stored within a CARIS database linked to the
`Oracle RDBMS-
`.
`Spec’al'PurPO-se Software COMPOHGMS
`
`The CARl’S lntemet Server supports the browsing and viewing
`of maps and map related information over the lntemet
`{Universal Systems, 1996]. The CARIS lntemet Server allows
`users to view and query maps, query attributes from external
`databases (and alternatively go from a database query to a spa—
`tial representation}, select display layers, perform point in poly-
`gon analysis, and many more core GIS—type operations.
`Additional database information consisting of textual infonna-
`tion and multi—media sources can also be associated to features
`on the map.
`
`Users of this Service may search for a property by specify-
`ing either a textual attribute. graphical, place~name or coordi‘
`nate information. "Wild card " searches are permitted, and
`search fields are indexed for fast retrieval. Spatial indexing can
`be done using either static images or with vector~bascd index
`maps. Examples of selected Query and Response screens are
`shown in Figures 1, 2 and 3.
`For place name searches, the New Brunswick Gazetteer data
`from the Canadian Geographical Names Data base is used to
`provide coordinate information for the location of place names.
`The location is then passed to the CARIS Internet Server for
`the rendering of the map image. The CARIS lntemet Server can
`accept a coordinate specification and return a map centered on
`the specified location.
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`Page 4 of 6
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`

`

`578
`
`Eleventh Annual Symposium on Geographic Information Systems
`
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`
`
`
`The CARIS Internet Server works with graphical vector
`files and has an advantage over bitmap based systems.
`Updating can be easily accomplished and storage requirements
`are significantly lower over raster based systems. In addition. it
`supports full topological relationships which are crucial if
`NBGIC expects to generate more user products {thereby gener—
`ating more revenue) using the same data in the future.
`The CARIS Internet Server provides a data stream of client
`requests. This information is passed to a Customer Accounting
`software module to compute the costs associated with each
`transaction. The resulting costs can be stored separately or in
`the database for easy retrieval. Users access times are also
`logged to allow for time-based accounting instead of transac—
`tion based charging model.
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`Data Loading
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`Data from NBGIC is delivered on tape, with future possibilities
`being transfened via FTP directly to the processing computer.
`The data consist of attribute and mapping data.
`The attribute data comes in two formats; fixed with ASCII
`files and DBase format. Data in DBase files are converted to
`fixed width ASCII format for further processingbnoe all these
`files are assembled, d1ey are ran through a set of processing pro
`grams to check the validity of coding information contained in the
`records. Any unrecognized or newly introduced codes are report-
`ed back to NBGIC for clarification. Once all the data are verified,
`the data is uploaded to the WWW server and into ORACLE.
`Mapping data is received from NBGIC in the CARIS file
`format. These files are processed using several programs to
`check for the integrity of the files, and that it contains all the
`necessary topological information. Any files that do not meet
`the necessary criteria are reported to NBGIC for rectification.
`Once all the data has been verified and checked, the data is
`transferred to the WWW server and loaded.
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`Data Security
`
`Data from NBGIC is delivered on tape for processing at
`Universal. The data is kept in a secure location and present on
`Universal '3 computer facilities for the duration of the process—
`ing. Once the data has been processed, the data is uploaded to
`the WWW server. Post—processed data at Universal is archived
`and subsequently deleted from Universal ‘3 computer facilities.
`The WWW server itself is housed in a secure environment at
`
`Universal. All WWW pages are checked for possible security
`compromises before being used in the WWW server. The server
`is fully backed up on tape after every data upload. and the tapes
`are kept in a secure location. The tapes will be recycled upon the
`next update. Accounting information is downloaded every night.
`Through the Netscape Enterprise Server, the system has
`security and network management capabilities including Secure
`Socket Layer (SSL) 3.0. client-side certificates. and advanced
`access control. This inciudes support for secure, remote. cross—
`platform administration. System Network Management
`Protocol (SNMP). and reporting. Users are authenticated and
`require a password to get into the system.
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`Figure 3 First screen of graphics data response to query in figure 1
`(Note: Users can zoom in or out from this screen)
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`Early Results
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`Beginning in July. I995. temporary accounts were issued to a
`focus group of 20 clients invited to become comfortable with
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`Page 5 of 6
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`helped both USL and NBGIC staff to manage the growth of the
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`Client base, thereby minimizing possible frustrations and risks.
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`Customer response during this initial testing was encouraging:
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`“OI’erall. everyone that 1 showed it to was very impressed and
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`found the system easy to use. Our Right-013%)» people were most
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`excited about the ability to access this infomtation without having
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`to leave the oflice... i think you have a real winner here, and with
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`afew refinements. it will be perfect." Rob Davis. NBTel.
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`“i would like to reiterate that the service has value and we
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`loolt forward to it's commercial introduction and evolution into
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`the future." Carl Sherwood. Saint John Real Estate Board.
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`By the end of the first month of hill commercial operation in
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`September. there were T4 commercial users of the service for rev—
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`enues in the $3000 range. Revenues for October 1995 exceeded
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`WI}. and expectations are that the revenue stream from NBGIC's
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`regular transactional market should reach $101100lmonth by the end
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`of the fiscal year. While the revenue figures may seem small in
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`comparison with larger jurisdictions. they are significant given the
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`size of the existing NBGIC customer base.
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`Response from clients after the formal launch of the service
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`has been extremely positive:
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`" We love the service thus for. Please put us on the basic
`monthly fee..." {Doug Morgan. Trainer Surveys.)
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`" We are currently determining if one access is suflicient. l
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`will advise you ofadditional users as required....We would like
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`to set up two more browser accounts..." (Grant McLeod, NB.
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`Dept. of Agriculture).
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`"Please accept this four as our request to access the above
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`mentioned service. We are very excited about this new ser-
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`vice...." (Peter Cashin, Registry Investigations Services).
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`"Our brie}r experimentation with your program has identified
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`tremendous potential from a law enforcement perspective. For this
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`reason i would request continued access to this service..." {Mike
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`Cabana. Proceeds of Crime Section. "J" Division. RCMP).
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`Clearly. there is still room for improvement. Mechanisms
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`and procedures for delivery of NBGIC data to the Service
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`Provider (USL) are targetted for improvement. and U81. is now
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`examining alternatives for improved graphic resolution for hard
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`copy printing. However. given the customer response to date.
`NBGIC is already predicting increased sales from its on-line
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`service in its future "3%“ch (Table 2)
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`summary and Future Plans
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`With the introduction of this service. New Brunswick is one of the
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`first jurisdictions in North America to offer complete integrated
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`on—line access to both property mapping and attribute data across
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`the Internet. Even with the basis digital datasets already in place.
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`the fact that the service was defined. implemented. tested and for-
`malty launched in the span of less than seven months is a testa-
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`went to the growing sophistication of World Wide Web—based
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`technology, the expertise of NBGIC‘s contractors and — last but
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`not least - the commitment of the Corporation's management
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`and Directors in supporting a new venture.
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`This service will be expanded to include a Land Gazette to
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`provide a mechanism for agencies. departments and municipali-
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`ties to serve public notice of time~limited interests and notices
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`for parcels of land. Examples of such information could include
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`zoning, encumbrances. notice of expropriation and others.
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`Initially information from the New Brunswick Department of
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`Environment will be incorporated within the Real Property
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`lnfonnation Internet Service. This will allows customers to
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`have Internet-based access to information on petroleum storage
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`tanks. municipal watershed protection and closed dump sites,
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`along with the real property information.
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`Further developments will be discussed at future confer-
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`ences. Stay tuned.
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`References
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`Coleman. DJ - and “3- McLaughlin “9331- "The Landnet
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`1)“)th in New BNHSWiCk3 Moving from R6333“?! ‘0 Reality "-
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`Proceedings of”??? 1983 Annual Meeting ”me urban and
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`Regional information Systems Association (URlSAJ. Vol. I. pp.
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`80'90- URISA. Washington. D.C., U-S 45‘ -
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`Loultes. D-K- and N- Nandlall “9901- " Developing a Land
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`Information Network for New BNMWiCk: Implementation
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`Recommendations." Proceedings of the l 990 Canadian
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`National Conference 9” Geographic information 5}“me Pp‘
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`”'4“ Canadian Institute Of Surveying and Mapping, Ottawa.
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`Canada.
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`Netscape Communications | [996]-
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`http:t/home.mcotn.com/comprodz‘pmductsliappstindex.htmi
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`Palmer, D.W. “9841- "A Land lnlbnnation Network for New
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`Brunswick". MSCE- thesis, Department Of Surveying Engineering.
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`University Of New 3111115“th Fredericton, N.B., Canada.
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`Strunz, 5- [1994}- "Development ofa Data Distribution
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`Model for an On-Line Real Property Land Information
`Network ". MEng. Report. Department of Geodesy and
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`Geomatics Engineering. University of New Brunswick.
`Fredericton . N.B .. Canada.
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`Universal Systems [1996].
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`http.v’twwwuniversol.mtproducttinternet.lttml
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`Table 2. Anticipated NBGIC Product Packaging Mix and Projected Revenues from Sale of Real Property information: 1996 - 1998.
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`Fiscal
`Tapet‘diskE Search @
`VAR
`Inquiry
`Total
`Paper
`via Tel.
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`NBGIC
`Year
`(Digital!)
`Royalties
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`or Fax
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`IIIIIIIIIIIIIII ICIIIIIIIIIII 'llllllIllIll IIIIIIIIIIIIIII‘IIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIII.IIIIIIIIIIIIIIIIIIIII
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`1997-98
`$50,000;
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`$165,000$135,000 $520,000 $35,000: $15,000 $55,000: $65,000:
`1993—99
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`IIIIII-‘IIIIIHIIIIIIIIIII
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`$95,000:
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`$35,000
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`$60,000;
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`$495.000
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`I'll-‘IIIIIHIIIIIIIIIII
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`$155,000
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`$100,000
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`IIIOII-IIIOI-IIIIIIIIIII
`
`III-IIIIIIII—IIIIIIIIIII
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`Page 6 of 6
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`Page 6 of 6
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