_______________________________________________________________
`
`
`_______________________________________________________________
`
`Report Information from ProQuest
`January 07 2014 22:08
`_______________________________________________________________
`
`
`07 January 2014
`
`ProQuest
`
`Ex. 1015 - Page 1 of 23
`
`Groupon, Inc.
`Exhibit 1015
`
`

`

`Table of contents
`
`1. The Three Faces of E-Mail........................................................................................................................... 1
`
`07 January 2014
`
`ii
`
`ProQuest
`
`Ex. 1015 - Page 2 of 23
`
`

`

`Document 1 of 1
`
`The Three Faces of E-Mail
`
`Author: Nelson, Fritz; Karpis, Marios
`
`Publication info: InfoWorld 14.14 (Apr 6, 1992): 105-106+.
`ProQuest document link
`
`Abstract (Abstract): Nelson, Karpis and Petreley review several electronic mail software programs, inlcuding
`Beyond Mail 1.10 from Beyond Inc, Microsoft Mail 2.1 from Microsoft Corp and QuickMail 2.5 from CE Software
`Inc.
`
`Abstract: Despite exciting enhancement and almost no major problems in today's electronic mail packages,
`vendors have yet to introduce a product with a coherent, stable multiplatform offering. In a product comparison,
`Beyond Inc.'s Beyond Mail, Lotus Development Corp.'s cc:Mail, Da Vinci Systems Corp.'s Da Vinci eMail,
`Microsoft Corp.'s Microsoft Mail, and QuickMail by CE Software Inc. were all strikingly similar. Although Da Vinci
`eMail should not be overlooked for a multiplatform offering, it is best for a DOS focus. Rules and workgroup-like
`functionality make Beyond Mail more than an e-mail package, although it restricts users to DOS. Beyond Mail
`offers the best technical support. The best multiplatform solution of the group is cc:Mail, which offers a cleaner
`Windows version than Da Vinci, but a weaker DOS client. It also represents the best value and offers very good
`security features. QuickMail is the easiest to use, especially on the Macintosh system. Microsoft Mail is a
`consistently good package with few outstanding points.
`
`Full text: When neither platform, protocol, nor message transfer engine can stay these electronic couriers from
`their appointed rounds, then LAN electronic mail will no longer be a corporation's political nightmare and will
`become a transparent tool in workers' lives. Let's face it, mail vendors have the basics down: They can all send
`and store messages and file attachments. The products in this comparison were strikingly similar. Now we're
`beginning to see exciting enhancements, such as QuickMail's forms and Beyond Mail's intelligent mail objects.
`But we have yet to see a product with a coherent, stable multiplatform offering. DaVinci, cc:Mail, and Microsoft
`are close, but all are more or less DOS ports to other platforms. cc:Mail has by far the smoothest collection of
`user agents.
`Users who have seen the scheduling capabilities of WordPerfect Office may wonder what has been taking the
`major mail vendors so long to do the same. They're all waiting for a standard set of messaging application
`programming interfaces (APIs), such as MAPI and VIM, so that third-party vendors will add value by hooking
`into the already powerful engines the mail developers have created.
`When those standards are in place, mail vendors can move users beyond today's mail limits by offering
`customized choices of different modules. Until then, we'll have products that concentrate on only a few (never
`all) of mail's important features. And we may be struck by some surprises along the way. Even in a product
`comparison with in-depth lesting, we cannot uncover all the needs and problems that arise with day-to-day mail
`use. For example, cc:Mail's directory propagation feature, while flawless in theory, can cause conflicts when
`multiple administrator changes made to suit certain sets of users are propagated to each others' post offices.
`Perhaps we want too much too soon. Without a doubt we were pleased at how easy mail installation and
`maintenance has become and had almost no major problems with any of these products. So at least you can
`count on the couriers come snow, sleet, or rain.
`For this comparison, we looked at the five products that generated the greatest reader interest: Beyond Mail,
`cc:Mail, DaVinci eMail, Microsoft Mail (formerly Network Courier), and QuickMail. We tested each package on
`all of the platforms it supports. However, we focused our scoring on the product's primary or most recently
`updated platform. For cc:Mail it was Windows. For DaVinci and Microsoft Mail, it was DOS. For QuickMail, it
`
`07 January 2014
`
`Page 1 of 21
`
`ProQuest
`
`Ex. 1015 - Page 3 of 23
`
`

`

`was the Macintosh. Beyond Mail currently supports only DOS.
`We tested E-mail packages similarly to our last E-mail comparison (September 23, 1991, page 49), except that
`we have eliminated the speed category, which is now considered under ease of use. We also redistributed our
`weightings in the report card to better reflect our readers' preferences, as determined by survey.
`EXECUTIVE SUMMARY
`Each of the electronic mail packages exhibited marked and different strengths and weaknesses. Some products
`offer more features and better performance on one platform than on another, particularly if the versions aren't
`synchronized.
`If DOS is your focus, DaVinci eMail tops the charts hands-down, and it gets the top score in every category
`save mail server maintenence, user ease of use, and technical support. It has clearly the richest feature set.
`The message threading capability alone makes it a must-have for those who need to track workgroup
`interaction. The Windows and Macintosh clients aren't as mature as the DOS client, but DaVinci is by no means
`a product to overlook in a multiplatform environment.
`Beyond Mail restricts you to DOS clients, but those DOS users will get a lot of bang for their E-mail buck.
`There's much more to Beyond than any bottom line score for E-mail could imply. Beyond's rules and workgroup-
`like functionality make it far more than just an E-mail package. It gets top scores in all but five categories, and
`Beyond offered the best technical support.
`cc:Mail has a cleaner Windows version than the one DaVinci is currently shipping, and it is still the best
`multiplatform solution of the group. You'll have to compromise a little here and there in ease of use and feature
`set, particularly in the DOS client. With its easy maintenance and top-notch security features, administrators
`may end up liking this product even more than the users. cc:Mail also represents the best value.
`QuickMail is easily the friendliest package, particularly on the Macintosh. If the upcoming Windows version
`looks anything like the Mac version, CE Software will have GUI lovers in the palm of its hand. The need for a
`Macintosh-based server will narrow its appeal somewhat.
`Microsoft Mail is a good, consistent product, but it is merely good. In the face of all the rapid-fire improvements
`in the competition, Microsoft Mail is looking leaner and leaner all the time.
`HOW WE TESTED E-MAIL SOFTWARE: SORTING THROUGH USER, ADMINISTRATOR FEATURES
`Electronic mail software requires two perspectives: that of administrators and that of end-users. Our tests are
`built with both groups in mind.
`For this comparison we evaluated each E-mail package on all of the platforms they support (DOS, Windows,
`and Macintosh). The product scores were based largely on the primary or most recently updated platform.
`Benchmarking has been eliminated from the scoring criteria, because we found the responsiveness of the
`interface to be so highly subjective. The speed of the interface was therefore considered under ease of use. We
`also redistributed our weightings in the report card to better reflect our readers' preferences.
`All the packages were loaded into separate subdirectories on the same server and then used concurrently over
`a testing period. None of the packages showed any sensitivity to extraneous network traffic.
`We tested these products on a Novell NetWare 3.11 network running the Macintosh NetWare Loadable
`Modules. The file server was a 486 SX-20 Tri-Data with 4 megabytes of memory and a 213-megabyte IDE hard
`drive. The Macintosh server was a Mac IIci running System 7.0. The test workstations included a Mac SE
`running System 6.0.7, an NEC PowerMate sx/20i running Windows 3.0, and an IBM PC/AT running DOS 5.0.
`PERFORMANCE:
`MESSAGING FEATURES: These features involve the mechanics of sending and receiving messages. In order
`to get a satisfactory score, the package had to offer notification of incoming mail via a TSR, a Novell Send, or by
`a Windows notification program; attach at least one file to the message; send mail to a group; provide carbon
`copies; provide return receipts; and notify the sender of failure to deliver a message. Products earned better
`scores if they allowed the sender to assign priorities, build personal address lists (a shared directory that is a
`
`07 January 2014
`
`Page 2 of 21
`
`ProQuest
`
`Ex. 1015 - Page 4 of 23
`
`

`

`subset of the master or public address list), include groups, and reply to messages automatically. Higher scores
`were awarded to those packages that gave users reply options such as replying to originator, sender, and/or all
`recipients, as well as the option to include current message text, let users search and/or sort their incoming
`messages before reading them, hotkey into the mail program, and dial in for messages from remote sites.
`ARCHIVING FEATURES: Archiving deals with the storage and retrieval of received messages. We awarded
`satisfactory scores for the capability to store messages to disk. Better scores went to those packages that could
`search archived messages by keyword; maintained thread information on message sequences; and provided
`multiple sorted views of archived messages by threading, keyword, date, etc.
`PRINTING/WORD PROCESSING: If the package could print or do a block move of text, it rated satisfactory.
`Packages earned better scores if they supported find and replace, import and export features, and PostScript
`printing. Excellent packages offered the capabilities of a word processor, such as a spelling checker, and
`included formatted printing.
`USER SECURITY: We looked at how easily the wrong people could get at possibly sensitive material. If
`messages were written on disk in plain text, or if the user had no password protection, we would have rated the
`product poor (all of the products rated satisfactory or higher). If the user did have password protection, or if the
`user could voluntarily encrypt sensitive files, we rated the product satisfactory. If the user had password
`protection and could password encrypt sensitive materials, we awarded a good score. Very good scores went to
`those packages that made it difficult to figure out whose mail was whose, and that meet all of the preceding
`requirements. An excellent rating requires DES encoding for encryption.
`INSTALLATION/USER MAINTENANCE: We discussed our installation experiences from the viewpoint of the
`administrator and users and groups. We also scored the packages on the relative difficulty of user maintenance.
`Satisfactory packages allow the administrator to add and delete users from the post office and from public group
`lists and modify cuffent users' status, such as changing forgotten passwords.
`Higher scores went to packages that provided for the propagation of changes to the user lists to and from
`remote post offices. Excellent packages allowed the administrator to perform administrative or maintainence
`functions from any workstation.
`MAIL SERVER MAINTENANCE: We awarded better scores to packages that either needed little care or that let
`the administrator know what was happening through some form of activity log. We increased the score if the
`program analyzed the log for the administrator.
`INTER-LAN LINKING: All packages provided storage and forwarding of routed messages. No package provided
`a way to automatically update user lists across gateways.
`For a satisfactory score, we required a gateway for Novell's Message Handling Service (MHS), which is
`available from Novell or through a variety of third-party vendors. If the package had a selection of gateways,
`including Profs and X.400, and it also offered a preferred hub or host for routing messages with otherwise
`unknown destinations, it earned a good score.
`We awarded a score of very good if all of the pieces came from the same vendor, if we considered the selection
`of gateways particularly rich, and if remote access and dial-in capabilities were provided.
`ADMINISTRATIVE SECURITY: From the administrator's point of view, the question is, can the E-mail system
`be sabotaged by the average user? Satisfactory packages kept user directories and administrative directories
`separate, so that a user would have to go looking to cause problems. Good packages provided password
`protection for the administrative programs and functions. Very good packages prevent the user from finding the
`administrative portion of the package.
`DOCUMENTATION:
`Documentation should be well written, concise, and well organized. We lowered scores for documentation that
`lacked both a table of contents and an index. Quick-start sections and context-sensitive on-line help received
`higher scores. Documentation should also have diagrams accompanying sections that explain the essential
`
`07 January 2014
`
`Page 3 of 21
`
`ProQuest
`
`Ex. 1015 - Page 5 of 23
`
`

`

`concepts of E-mail software.
`EASE OF USE (USER):
`Here we looked at how easy or tedious the package was in day-to-day use. Satisfactory packages required only
`occasional referral to the manual. Good packages provided on-line help and a consistent way to move around
`the menus. We awarded higher scores to products that minimized keystrokes to common functions and brought
`up user lists with only one keystroke when the user was addressing a message.
`EASE OF USE (ADMINISTRATOR):
`Here we looked at how easy or difficult it was for administration to reach each of the packages in day-to-day
`use, update users, change configuration, and manage mail. Satisfactory packages required little reference to
`the administrator's documentation. We gave higher scores to packages that offered shortcuts, quick access,
`and extremely easy-to-navigate menus, as well as the capability to automatically propagate user and group
`lists.
`SUPPORT:
`SUPPORT POLICIES: For a satisfactory score, we require a 90-day, media-only warranty and unlimited-period
`(but not toll-free) telephone support. We awarded bonus points for support over fax and electronic bulletin
`board, money-back guarantees, extended hours, a toll-free line, and corporate extended support plans. We
`subtracted points when vendors provided limited or no support.
`TECHNICAL SUPPORT: Scores for technical support are based on our experiences during multiple anonymous
`calls made during our testing period.
`VALUE:
`Value scores weigh price vs. performance, taking into account the competition, the feature set, and the number
`of platforms supported. In addition to price and performance, the value of any given package hinges on the
`unique needs of different users and administrators. For this reason, we considered the costs and requirements
`for more than one configuration. We cite the price for a configuration of 25 users and one remote connection.
`BEYOND MAIL Version 1.0
`Beyond Mail does not have the kind of multiple-user agent support that most of the products in this comparison
`have (it only supports DOS), but it has some features that make it an intriguing product for any network. It
`comes with a form designer for creating standard messages. It has a rule-based architecture for adding
`workflow-like functionality to electronic mail. Beyond's reliance on MHS is admirable, but though it has gone
`beyond mail, the company has not added as much functionality beyond MHS as DaVinci has.
`We tested the only version currently shipping, Beyond Mail for DOS 1.10.
`MESSAGING FEATURES
`Like QuickMail, Beyond Mail allows message composition using predefined forms, including a meeting, memo,
`phone message, request form, transmittal memo, and customer support form. Forms can be designed using the
`Beyond Mail form designer product (sold separately for $395). Standard memos include options for carbon copy
`and blind carbon copy.
`You can send mail to other users by selecting names from the public list of all users or your own private lists
`(both can include name aliases). Messages can be sent with encryption.
`You can attach multiple files to a message with a user-friendly directory manager dialog box of file names. You
`can also attach receipt requests to the message. Mail priority settings include urgent, regular, and low.
`A mail notification TSR will alert users with a tone and/or a display pop-up option. Messages received go into
`the new mail view, which displays a cross section of all mail delivered to all your various folders. You can
`include message text when you reply to mail. You cannot sort the messages in the inbox or within folders.
`Beyond Mail contains the ability to launch attached files from within the mail program. This option is
`preconfigured with command and path information so Beyond knows which programs to associate with a file
`type.
`
`07 January 2014
`
`Page 4 of 21
`
`ProQuest
`
`Ex. 1015 - Page 6 of 23
`
`

`

`Since Beyond Mail is a rule-based messaging product, you can automate mail routing through simple scripts. At
`its most complex, Beyond Mail provides workflow capabilities for your workgroups. Rule actions can forward
`notes, create replies, and launch files, among other things.
`There is no TSR hotkey capability. Users can dial in to get their messages using Remote Access Edition
`(available separately for $295). Users are notified of message delivery failures. Although Beyond is missing a
`couple of minor features, it more than makes up for them with its forms and rules. SCORE: Excellent.
`ARCHIVING FEATURES
`Beyond Mail provides several key archiving features. What it can't do automatically, you can program it to do
`using Beyond's rules.
`It excels in letting you save messages you have composed or received as drafts to modify and send later.
`Information can easily be moved and copied between folders. Folders, however, cannot be deleted in Beyond
`Mail. Messages and attachments can also be saved to disk.
`Search options include the ability to search through a single folder or all folders at once (or a selected few) by
`form type, to, cc, date, and subject information (or any item related to a particular form), attached file names, by
`whether a receipt was requested, or by message contents. You can even use relational operators to find
`messages. Sample rules applications contain an issue tracker file that you can use to set up complex message
`threading.
`You can page through messages within a folder. There is no canned message threading capability as in
`DaVinci, but rules can be set up to add message threading functionality.
`A trash option lets you manually or automatically (at specified times) purge messages in the trash folder.
`SCORE: Excellent.
`PRINTING/WORD PROCESSING
`Beyond Mail's editing menu includes the ability to cut, copy, and paste text, and there is an undo command.
`However, there are no message formatting capabilities beyond word wrap.
`There are also no format options for printing messages. Beyond provides print support for HP LaserJet and
`LaserJet II and TTY printers. There is no PostScript support. Beyond has the capability to print address list
`information. SCORE: Satisfactory.
`USER SECURITY
`Beyond Mail Provides two levels of user security. First, the MHS and Beyond directories can be set to include
`user passwords for opening a mailbox. There is no intruder lockout capability like that of cc:Mail. Second, users
`can set an encryption password for any message. Receiving users must then know the password to decrypt the
`message. The Beyond Mail Rules engine can be customized to provide security to the extreme, including things
`like automatically alerting a boss that a user attempted to attach files from a restricted NetWare directory. You
`can set the name of a user mailbox directory to prevent others from knowing which mailbox files are yours.
`SCORE: Very Good.
`INSTALLATION/USER MAINTENANCE
`Beyond Mail must be used in conjunction with MHS, so all of the MHS settings apply. Beyond also provides
`some programs that let you add and modify user information without using MHS, including MULINST, which can
`update user information automatically using a text file. However, it is just as easy to use MHS for user creation
`and modification. Beyond is also able to check for messages in other MHS applications.
`Using the Beyond Install program, you can synchronize the MHS directory manager with Beyond's public
`address book, which is structured the same as the MHS directory. You can also synchronize addresses with
`NetWare Bindery information. The Dirprop utility can automatically propagate user information changes across
`hosts in a master/slave manner. The Nupdate program handies all synchronization efforts automatically.
`You can create users and administer Beyond Mail from any LAN-connected PC, but this requires some time-
`consuming environmental variable setups not required by any other application. SCORE: Excellent.
`
`07 January 2014
`
`Page 5 of 21
`
`ProQuest
`
`Ex. 1015 - Page 7 of 23
`
`

`

`MAIL SERVER MAINTENANCE
`Beyond Mail includes a REBUILD.EXE program for repairing any inconsistencies in the mail database that arise
`from power outages and downed servers. The Bmsetup program, which is used to create a new database, will
`optionally delete the message database and recreate the directory structure if the database becomes corrupted.
`
`For tracking and analyzing message information, Beyond uses the Message Handling Service (MHS) features,
`which log information in a file called ADMIN. LOG. SCORE: Good.
`INTER-LAN LINKING
`Any mail system that uses MHS can communicate with Beyond (or any other MHS-based mail system). In the
`MHS directory manager, the administrator just assigns the preferred application.
`You can set up hubs in the directory manager to communicate between MHS hosts. The connectivity manager
`uses this information to send mail between hosts via phone lines or on the same network (the administrator
`specifies a phone number or the server name, volume, and MHS directory path). You can set the hub to send
`and/or receive mail or use thresholds to determine how many pending messages must be received to connect.
`You can also set automatic "calling" times.
`Numerous commercially available gateway programs will support MHS connectivity to Profs, X.400, and many
`other mail systems. SCORE: Very Good.
`ADMINISTRATIVE SECURITY
`An advantage to using MHS is that all MHS files are encrypted. Administration and user files are kept in
`separate directories, and you can specify an administrator password to protect administration programs. Using
`good network design between NetWare Syscon and MHS, you can provide appropriate rights structures for
`workgroups. SCORE: Good.
`DOCUMENTATION
`Beyond comes with the most compact documentation: a rule book, users' guide, and administration guide. A
`quick-start tutorial would have been a good addition. The rule book and users' guide are well organized, with
`some basic concepts in the beginning and an easy-to-read format and screen-shot diagrams on almost every
`page. The indexes are quite detailed, but we stumbled across an incorrect entry for "password" that directed us
`to a nonexistent section of the users' guide. SCORE: Very Good.
`EASE OF USE: USER
`Using the program is easy with its pull-down menus and context-sensitive on-line help for all commands. Each
`menu command has a shortcut key sequence.
`The Beyond Rules, which require extra work for complex functionality, come with many helpful samples, and the
`Rules documentation provides a solid guide with plenty of examples.
`The Beyond TSR and notification take up about 8K of memory. The mail program, which runs on 286 and
`higher PCs, needs 1 megabyte of RAM. SCORE: Good.
`EASE OF USE: ADMINISTRATION
`Administration for Beyond Mail is essentially the same as that for DaVinci, with enhanced directory propagation
`and automatic directory synchronization with programs like Nupdate. These major features are adequately
`separated in the documentation, which carefully guides you through the appropriate steps. SCORE: Very Good.
`
`SUPPORT POLICIES
`Beyond provides a 90-day return warranty and a toll-free phone number for technical support from 8:30 a.m. to
`5:30 p.m. Eastern time. Questions and information can be faxed. There is E-mail support using the included
`customer support form (which captures the machine configuration). SCORE: Excellent.
`TECHNICAL SUPPORT
`Beyond technical support was the best we received. On each call we got right through to a staff member. The
`
`07 January 2014
`
`Page 6 of 21
`
`ProQuest
`
`Ex. 1015 - Page 8 of 23
`
`

`

`support personnel were friendly and patient and more than willing to walk us through rules ideas and provide
`additional information. SCORE: Excellent.
`VALUE
`Beyond Mail could use more client platforms than just DOS, but Beyond's powerful rules help it rise above most
`E-mail products. The Beyond Mail starter pack costs $995 and includes the server portion and a 10-user
`license. Three more five-node expansion packs ($495 each) come to almost $1,500. The remote software costs
`$295. It is the top price at $2,775 for 25 users, but you get a lot of functionality for your money. SCORE: Good.
`COMPANY: Beyond Inc., 38 Sidney St., Cambridge, MA 02139; (617) 621-0095, (800) 845-8511.
`REQUIREMENTS: LAN: MHS, Novell NetWare network; Workstation: requires 1 megabyte of RAM; 286 and
`higher PCs, DOS 3.1 or later for DOS clients.
`cc:MAIL Versions 3.21, 1.1, 1.2.1
`cc:Mail has long been an industry leader in electronic mail, but several products in this review are making Lotus
`work hard to keep its market share. To stay ahead, cc:Mail may have to offer some of the advanced features
`others offer. Still, cc:Mail with its single database file architecture and support for Macintosh, Windows, OS/2,
`and DOS clients is the most seamless implementation of electronic mail. It is terrific for complex directory
`propagation and is the first non-MHS mail product to be able to synchronize its mail directory with the NetWare
`bindery.
`We looked at cc:Mail for DOS (Version 3.21), for Windows (Version 1.1), and for the Macintosh (Version 1.2.1).
`MESSAGING FEATURES
`cc:Mail kicks off by providing an opening menu to create a message, read your inbox, and retrieve messages by
`searching. There are no personal address lists in the DOS client or on the Macintosh. Personal address lists are
`supported in the Windows user agent.
`You can create your own groups for sending mail, and you can use any shared group list the administrator has
`set up. You can also address a message (or a copy of one) to a bulletin board. You can have up to 200 bulletin
`boards, which are set up as shared-access folders. With large directories cc:Mail will take you quickly to the
`address when you start typing the name.
`Users can attach multiple files to a message and can append additional files when forwarding mail. Priorities
`can be set at urgent, normal, and low, and there is a request receipt option in the send menu. Addressing
`supports carbon copy and blind carbon copy. Message replies can include the original message text, and you
`are asked whether to reply to the sender or all recipients. Users will not know if a message fails to be delivered,
`but the administrator will.
`cc:Mail notify is available on OS/2, DOS, Windows, and the Macintosh. In DOS, it beeps to alert the user of new
`mail. There is no hotkey sequence to get into cc:Mail to retrieve messages. Users can dial in with cc:Mail
`Remote ($295, available separately) to retrieve messages at home or on the road.
`When receiving mail, the message inbox lists the message order number (last received to first received), who it
`is from, when it was received, and the message subject. There are no features to customize the sorting of inbox
`messages, except in the Windows version. SCORE: Very Good.
`ARCHIVING FEATURES
`You can retrieve messages from archive folders. When retrieving messages, you can scan through message
`headings and act on the messages. An action menu allows you to move a message to a folder, make a copy of
`it, archive it to a DOS file, write it to an ASCII file, print it, or delete it. You can retrieve messages that have been
`archived.
`cc:Mail's DOS client offers a powerful searching capability that allows users to find messages by the sender, a
`keyword phrase, date, and priority level. It doesn't, however, offer the sophisticated operators of Beyond Mail.
`cc:Mail does not maintain any message threads, but its bulletin board (a shared folder) can be used by a
`department to store related information. SCORE: Very Good.
`
`07 January 2014
`
`Page 7 of 21
`
`ProQuest
`
`Ex. 1015 - Page 9 of 23
`
`

`

`PRINTING/WORD PROCESSING
`cc:Mail has some word processing capabilities, but the DOS version uses keys and key sequences that are not
`similar to any common word processing product, making it difficult to learn. Users can mark blocks of text to
`print, copy or move, as well as write to a file (saves as ASCII). Several options allow you to modify text
`highlighting characteristics, find text phrases, set margins and insert lines of text. The Windows version adds a
`ruler to help set margins and tabs graphically. There is no spelling checker.
`Users can set printer support in the main menu's Manage Mailbox option under the profile choice. Here you can
`set the pn'nter port, margins, and the printer type (cc:Mail DOS client support is limited to text-only, IBM
`Graphics and HP LaserJet printers and compatibles). SCORE: Good.
`USER SECURITY
`User passwords can be set, first by the mail administrator and then can be changed by users. Administrators
`can set a password expiration to force users to change their passwords. Intruders can be locked out after a
`certain number of incorrect log-in attempts. After that, an administrator has to reactivate the account before the
`user can log in again.
`All cc:Mail messages are automatically encrypted through all modes of transit, until opened and viewed by the
`user. Messages stored in folders and archived are also encrypted. User mailbox names have no relation to user
`names, so it would be extremely difficult for anyone to know which user owns a particular mailbox. SCORE:
`Very Good.
`INSTALLATION/USER MAINTENANCE
`cc:Mail installation is relatively painless. You should be prepared to provide directories for administration files,
`mail program files, and data files. Once you run through the installation process, cc:Mail puts you right into the
`administration portion of the program.
`Users can be added and deleted manually, but cc:Mail can import user names from the NetWare Bindery or
`Vines StreetTalk directory with NDS.EXE in Version 3.2.1. Administrators can modify user names, locations,
`passwords, and any comment information.
`cc:Mail's directory propagation capability helps cc:Mail maintain consistency between multiple post office
`directories so that when changes are made, they are reflected across the E-mail network. Propagation can
`occur in a master/slave (hub) or peer-to-peer fashion. cc:Mail's import/export program allows you to export user
`lists and provides C programs that can be called from other applications.
`Administrative functions can be generated by using any LAN-connected PC.
`Previous installation problems have been fixed. SCORE: Excellent.
`MAIL SERVER MAINTENANCE
`cc:Mail server maintenance is essentially a hands-off process, with very little work required except adding users
`and post office connections.
`A Reclaim program compresses and rearranges the mail database for maximum efficiency, and you can tell
`when a reclaim is needed by checking the Message Status menu.
`The Check Status program, which provides mail activity reports, can also help with administration. You can
`check the status of addresses, directories, messages (details about user messages), and users (lists number of
`files and bytes and provides address information). A check status diagnostic provides information about
`problems with particular users, messages, and the database itself. SCORE: Excellent.
`INTER-LAN LINKING
`The cc:Mail Gateway program must be running to communicate between two post offices (even between two
`post offices on the same server or on the same LAN). Gateway can be running on a d