Picture/Video Messaging - AT&T Wireless
`
`Page 1 of 2
`
`Wireless Support
`Switch to GoPhone®support.
`
`Select Your Device Get help with your wireless service.
`
`About Picture & Video Messaging
`
`Picture and video messaging-capable devices use Multimedia Messaging Service (MMS) to send messages that include
`multimedia content to and from mobile devices.
`
`With a picture and video messaging-capable device, you can:
`
`Send pictures, videos, animations, and voice messages to any 10-digit wireless number or email address.
`
`Personalize the message with text or a voice recording.
`
`Receive picture and video messages on your device sent to your 10-digit wireless number or emailed to your 10-
`digit wireless number@mms.att.net.
`
`Close all
`Instructions to send and receive picture and video messages
`
`To view device-specific instructions to send and receive picture and video messages:
`
`1. Visit the Device How-To Center (http://www.att.com/devicehowto) .
`
`2.
`
`If prompted, select your device, brand, and model, then select Save. To choose a different device,
`select Change in the upper left corner.
`3. Under Device instructions, select Email & messaging, and then Send & receive
`messages (if Email & messaging isn't listed, select Messaging & email, and then Text
`& picture messaging).
`
`Picture and video messaging troubleshooting
`For help with picture and video messaging issues, visit the Troubleshoot & Resolve Tool
`
`(http://www.att.com/esupport/devicetroubleshoot) for guidance through the troubleshooting process.
`
`Text, picture, and video messaging rates
`
`You can choose to use messaging at a pay-per use rate or add a messaging plan to your account.
`
`Messaging plans
`If you're on an unlimited talk and text plan, like AT&T Mobile Share Value, your talk and text usage is included in
`your plan's monthly charge. Learn more about AT&T Mobile Share plans. To add or change your messaging
`plan, learn how to change your wireless plan and features.
`
`To learn more about plans and features, visit AT&T Wireless Voice, Data, and Messaging Plans. To learn about
`international text, picture and video messages, visit International Plans
`
`(http://www.att.com/shop/wireless/international.html) .
`
`Overage and pay-per-use rates
`For plans that do not include unlimited talk or text, charges apply for each text, picture, or video message sent or
`received that exceeds your plan's limit. If you don't have a messaging plan, pay-per-use rates apply. To view your
`pay-per-use or overage rate, check your Customer Service Summary. Learn how to download your Customer
`Service Summary.
`
`Message billing
`AT&T bills for all messages sent and received, including unread and unsolicited messages. To stop unwanted
`messages on your device, refer to block incoming calls and messages. When sending a single message to
`multiple recipients, you'll be charged one message for each recipient and each recipient will be charged for the
`message received.
`
`Picture and video messaging network requirements
`
`To use picture and video messaging:
`
`You must be on an LTE or GSM network supporting GPRS transport.
`
`Your device must be on and in a digital coverage area to receive the picture or video message.
`
`If the device is off or out of the coverage area, the message will be stored for up to 72 hours and delivered
`when the device becomes available.
`
`Picture and video message size limits and file types
`
`The AT&T mobile broadband network will deliver MMS (picture, video or audio) messages of up to 1 megabyte
`(MB). Media file attachments will be compressed on the device prior to being sent in order to keep the message
`size below 1 MB. The maximum size for sending and receiving MMS messages is also dependent upon the
`recipient's device and the limitations of other carriers' networks (e.g., other carriers may have a lower MMS size
`limit than AT&T).
`
`Image, video, and audio files come in several formats. Compatible file types vary from device to device. Please
`visit the Device How-To Center (http://www.att.com/devicehowto/) to determine the specifications of your device.
`
`Supported image formats:
`
`JPEG (Baseline JPEG)
`
`GIF 87a (still images)
`
`GIF89a (animated images)
`
`WBMP (Wireless bitmap still images)
`
`BMP (still images)
`
`PNG (still images)
`
`http://www.att.com/esupport/article.jsp?sid=53119&cv=820&_requestid=193797&_reques...
`
`4/20/2015
`
`HTC and Samsung, Ex. 1012
`HTC v. E-Watch, IPR2014-00987
`Page 1 of 2
`
`
`
`Page 1 of 2
`
`Wireless Support
`Switch to GoPhone®support.
`
`Select Your Device Get help with your wireless service.
`
`About Picture & Video Messaging
`
`Picture and video messaging-capable devices use Multimedia Messaging Service (MMS) to send messages that include
`multimedia content to and from mobile devices.
`
`With a picture and video messaging-capable device, you can:
`
`Send pictures, videos, animations, and voice messages to any 10-digit wireless number or email address.
`
`Personalize the message with text or a voice recording.
`
`Receive picture and video messages on your device sent to your 10-digit wireless number or emailed to your 10-
`digit wireless number@mms.att.net.
`
`Close all
`Instructions to send and receive picture and video messages
`
`To view device-specific instructions to send and receive picture and video messages:
`
`1. Visit the Device How-To Center (http://www.att.com/devicehowto) .
`
`2.
`
`If prompted, select your device, brand, and model, then select Save. To choose a different device,
`select Change in the upper left corner.
`3. Under Device instructions, select Email & messaging, and then Send & receive
`messages (if Email & messaging isn't listed, select Messaging & email, and then Text
`& picture messaging).
`
`Picture and video messaging troubleshooting
`For help with picture and video messaging issues, visit the Troubleshoot & Resolve Tool
`
`(http://www.att.com/esupport/devicetroubleshoot) for guidance through the troubleshooting process.
`
`Text, picture, and video messaging rates
`
`You can choose to use messaging at a pay-per use rate or add a messaging plan to your account.
`
`Messaging plans
`If you're on an unlimited talk and text plan, like AT&T Mobile Share Value, your talk and text usage is included in
`your plan's monthly charge. Learn more about AT&T Mobile Share plans. To add or change your messaging
`plan, learn how to change your wireless plan and features.
`
`To learn more about plans and features, visit AT&T Wireless Voice, Data, and Messaging Plans. To learn about
`international text, picture and video messages, visit International Plans
`
`(http://www.att.com/shop/wireless/international.html) .
`
`Overage and pay-per-use rates
`For plans that do not include unlimited talk or text, charges apply for each text, picture, or video message sent or
`received that exceeds your plan's limit. If you don't have a messaging plan, pay-per-use rates apply. To view your
`pay-per-use or overage rate, check your Customer Service Summary. Learn how to download your Customer
`Service Summary.
`
`Message billing
`AT&T bills for all messages sent and received, including unread and unsolicited messages. To stop unwanted
`messages on your device, refer to block incoming calls and messages. When sending a single message to
`multiple recipients, you'll be charged one message for each recipient and each recipient will be charged for the
`message received.
`
`Picture and video messaging network requirements
`
`To use picture and video messaging:
`
`You must be on an LTE or GSM network supporting GPRS transport.
`
`Your device must be on and in a digital coverage area to receive the picture or video message.
`
`If the device is off or out of the coverage area, the message will be stored for up to 72 hours and delivered
`when the device becomes available.
`
`Picture and video message size limits and file types
`
`The AT&T mobile broadband network will deliver MMS (picture, video or audio) messages of up to 1 megabyte
`(MB). Media file attachments will be compressed on the device prior to being sent in order to keep the message
`size below 1 MB. The maximum size for sending and receiving MMS messages is also dependent upon the
`recipient's device and the limitations of other carriers' networks (e.g., other carriers may have a lower MMS size
`limit than AT&T).
`
`Image, video, and audio files come in several formats. Compatible file types vary from device to device. Please
`visit the Device How-To Center (http://www.att.com/devicehowto/) to determine the specifications of your device.
`
`Supported image formats:
`
`JPEG (Baseline JPEG)
`
`GIF 87a (still images)
`
`GIF89a (animated images)
`
`WBMP (Wireless bitmap still images)
`
`BMP (still images)
`
`PNG (still images)
`
`http://www.att.com/esupport/article.jsp?sid=53119&cv=820&_requestid=193797&_reques...
`
`4/20/2015
`
`HTC and Samsung, Ex. 1012
`HTC v. E-Watch, IPR2014-00987
`Page 1 of 2
`
`
`
`Picture/Video Messaging - AT&T Wireless
`
`Page 2 of 2
`
`WBMP (animated images)
`
`Supported audio formats:
`
`MIDI
`
`iMelody
`
`AMR
`
`SP
`
`Supported video formats:
`
`H.263
`
`MPEG4
`
`Links to view messages for devices without picture and video
`messaging
`
`If you don't have a picture and video messaging-capable device and receive a picture or video message, you'll
`receive a text message explaining how to view your picture or video message. The text message will include a
`link to an internet address where the message can be viewed online on your tablet or PC (a login and password
`will be provided). You'll need to download and install QuickTime Player to watch a video message.
`
`If you send a message to a device incapable of viewing a picture & video message, your recipient receives a text
`message with a link to view your message online. Some wireless providers may choose not to deliver these
`message notifications to their customers.
`
`http://www.att.com/esupport/article.jsp?sid=53119&cv=820&_requestid=193797&_reques...
`
`4/20/2015
`
`HTC and Samsung, Ex. 1012
`HTC v. E-Watch, IPR2014-00987
`Page 2 of 2
`
`
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