US007529357B1
`
`(12) Ulllted States Patent
`Rae et a].
`
`(10) Patent N0.:
`(45) Date of Patent:
`
`US 7,529,357 B1
`*May 5, 2009
`
`(54) INMATE MANAGEMENT AND CALL
`PROCESSING SYSTEMS AND METHODS
`
`3,798,382 A
`3,813,495 A
`
`3/1974 Hoven
`5/1974 Conerly
`
`(75) Inventors: Robert L. Rae, Plano, TX (US); Stuart
`Rosen?eld, Plano, TX (US)
`
`(73) Assignee: Evercom Systems, Inc., Dallas, TX
`(Us)
`
`(Continued)
`
`EP
`
`FOREIGN PATENT DOCUMENTS
`0185365 Al
`6/1986
`
`( * ) Notice:
`
`Subject to any disclaimer, the term of this
`patent is extended or adjusted under 35
`U.S.C. 154(b) by 0 days.
`
`This patent is subject to a terminal (115.
`C1 amen
`
`(21) Appl. N0.: 11/777,168
`_
`(22) Flledi
`
`Jlll- 12: 2007
`
`Related US. Application Data
`(63) Continuation-in-part of application No. 10/642,532,
`?led on Aug, 15, 2003,
`
`(51) Int. Cl.
`(2006.01)
`H04M 3/20
`(52) US. Cl. .................. .. 379/189; 379/88.25; 379/306;
`370/261; 370/3951
`(58) Field of Classi?cation Search ............... .. 379/188,
`379/8825, 189, 306; 370/261’ 395
`See application ?le for Complete Search history
`_
`References Clted
`
`(56)
`
`U.S. PATENT DOCUMENTS
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`
`(Commued)
`Primary ExamineriGerald Gauthier
`(74) Attorney, Agent, or FirmiFenWick & West LLP
`
`(57)
`
`ABSTRACT
`
`Disclosed are systems and methods that provide centralized
`or nodal inmate management and telephone call processing
`capabilities to controlled environment facilities. An inmate
`management and call processing system serves a plurality of
`facilities and includes an inmate information database. The
`database is shared across the facilities and contains inmate
`records that may be accessed and modi?ed by each facility as
`the inmate is transferred among those facilities. Each inmate
`record may include, among other information, contact infor
`mation of third parties Whom may be noti?ed of the inmate’ s
`arrest and/ or subsequent transfers of the inmate to different
`facilities. The inmate management and telephone call pro
`cessing system may use third party contact information to
`establish accounts used to charge calls or transactions made
`by an inmate While residing at the facility. Some systems may
`also provide call processing, video conferencing, e-mail,
`voicemail, and/or videomail applications, and the like to the
`facilities.
`
`20 Claims, 3 Drawing Sheets
`
`TELEPHONE TERMTNAL OFF HOOK T»
`
`cALL PRDCESSWG GATEWAY
`UNK BETWEEN
`EsTABLTsHEs
`TELEPHONE TERMINAL AND
`cALL PROCESSING PLATEom
`
`& m
`
`cALL APPLIcATmN MANAGEMENT
`ITH cALLER
`SVSTEM INTERACTS w
`AND COLLECTS DATA
`
`7 30a
`
`cALL AFPLicATioN MANAGEMENT
`svsTEM lNTERACTS WlTH
`VALIDA'HON sYsTEu To
`DETERMINE cALL TREATM
`ENT
`
`61:04
`
`cALL APPLICATION MANAGEMENT
`SYSTEM coMNEcrs cALL
`
`CONNECT CALL
`
`CALL APPLicAnoN MANAGEMENT
`SYSTEM WTERACTS wmi
`OTHER
`
`YES
`
`cALL APPLlCATlON MANAGEMENT
`SYSTEM RELEASES cALL
`
`310
`
`GTL 1001
`IPR of U.S. Pat. No. 7,529,357
`
`

`
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`US 7,529,357 B1
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`28, 1998 by Schlumberger Technologies, Inc ./LazerVuze of Mobile,
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`rity System, Inc., XP-002444626, 2004, pp. 1-7.
`* cited by examiner
`
`

`
`US. Patent
`
`May 5, 2009
`
`Sheet 1 of3
`
`US 7,529,357 B1
`
`l
`I
`g; 192 -
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`5E5
`2,15
`531%
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`CALL ACTMTY
`DETECTiON
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`
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`TREATMENT
`
`1 15
`
`

`
`US. Patent
`
`May 5, 2009
`
`Sheet 2 of3
`
`US 7,529,357 B1
`
`FIG. 2
`
`START
`
`1
`
`RECEiXIE
`RECOFBD
`
`“W281
`
`‘(as
`
`NOTIFY
`THIRD PARYY?
`
`NO
`
`saw
`
`mnmcmzom q“ 203
`
`,
`
`_
`
`NO
`
`SETUP
`ACCOUNT?
`
`YES
`
`f
`
`COLLECT
`I?FORMATIGN
`FROM THERD PARTY
`
`a
`"" 205
`
`1
`
`ESTABLISH ix
`ACCOLENT
`* 205
`
`

`
`US. Patent
`
`May 5, 2009
`
`Sheet 3 of3
`
`US 7,529,357 B1
`
`FIG. 3
`
`TELEPHONE TERMTNAL OFF HOOK
`
`301
`
`CALL PROCESSING GATEWAY
`ESTABLTSHES LINK BETWEEN
`TELEPHONE TERMENAL AND
`CALL PROCESSING PLATFORM
`
`302
`
`CALL. APPLECATEON MANAGEMENT
`SYSTEM iNTERACTs WiTI-E CALLER 1” 303
`AND CCLLECTs DATA
`
`CALL APPLIGATION MANAGEMENT
`$Y$TEM aNTERACTs WETH
`VALIDATJON SYSTEM To
`DETERMINE CALL TREATMENT
`
`3G4
`
`AUTHORiZED?
`
`,LLE 30?
`"
`CALL APPLTCATTON MANAGEMENT
`SYSTEM CONNECTS CALL
`
`CALL APPLICA‘FTON
`MANAGEMENT
`SYSTEM DOES NOT
`CONNECT CALL
`
`CALL APPLTCATTON MANAGEMENT
`SYSTEM TNTERACTS WTTH OTHER
`SYSTEMS
`
`\W 308
`
`CALL
`TERMTNATED?
`
`NO
`
`CALL APPLICATION MANAGEMENT
`SYSTEM RELEASES CALL
`
`

`
`US 7,529,357 B1
`
`1
`INMATE MANAGEMENT AND CALL
`PROCESSING SYSTEMS AND METHODS
`
`CROSS-REFERENCE TO RELATED
`APPLICATIONS
`
`This Application is a continuation-in-part of US. patent
`application Ser. No. 10/642,532 entitled “Centralized Call
`Processing,” ?led on Aug. 15, 2003, and it is related to co
`pending and commonly assigned US. patent applications
`Ser. No 10/ 135,878 entitled “Information Management and
`Movement System and Method,” ?ledApr. 29, 2002, Ser. No.
`10/ 135,883 entitled “Optimizing Pro?tability in Business
`Transactions,” ?led Apr. 29, 2002, Ser. No. 10/190,315
`entitled “System and Methods for Offering a Service to a
`Party Associated With a Blocked Call,” ?led Jul. 3, 2002, Ser.
`No. 09/640,831 entitled “System and Method for Reverse
`Billing of a Telephone Call,” ?led Aug. 17, 2000, Ser. No.
`10/022,946 entitled “Method for Determining an Entity
`Responsible for Billing a Called Party,” ?led Dec. 17, 2001,
`Ser. No. 10/217,956 entitled “System and Method for Call
`Treatment,” ?ledAug. 12, 2002, Ser. No. 10/252,956 entitled
`“Three-Way Telephone Call Prevention System and
`Method,” ?led Sep. 20, 2002, Ser. No. 09/995,253 entitled
`“Method and Apparatus for Exchanging Data BetWeen a Pri
`mary Computer System and an External Computer System to
`Ensure Transaction Reconciliation BetWeen the Systems,”
`?led Nov. 27, 2001, Ser. No. 10,360,248 entitled “System and
`Method for Account Establishment and Transaction Manage
`ment Using Interrupt Messaging,” ?led Feb. 7, 2003, Ser. No.
`10/360,442 entitled “Systems and Methods for Transaction
`Authorization Determination,” ?led Feb. 7, 2003, Ser. No.
`10/437,839 entitled “Intelligent Queuing of Transaction
`Requests,” ?led May 14, 2003, Ser. No. 10/420,585 entitled
`“System and Method for Detecting Unauthorized Call Activ
`ity,” ?ledApr. 22, 2003, Ser. No. 10/ 602,233 entitled “System
`and Method for Transaction and Information Management,”
`?led Jun. 24,2003, Ser. No. 10/ 640,505 entitled “Called Party
`Controlled Message Delivery,” ?led Aug. 13, 2003, Ser. No.
`10/720,732 entitled “Information Management and Move
`ment System and Method,” ?led Nov. 24, 2003, Ser. No.
`10/828,735 entitled “Systems and Methods for Real-Time
`Obligation Search, Payment, and Update,” ?led Apr. 21,
`2006, Ser. No. 10/ 836,976 entitled “Systems and Methods for
`Transaction and Information Management,” ?led Apr. 30,
`2004, Ser. No. 10/720,848 entitled “Information Manage
`ment and Movement System and Method,” ?led Nov. 24,
`2003, Ser No. 10/ 952,327 entitled “Systems and Methods for
`Management and Dissemination of Information for Con
`trolled Environment Facility,” ?led Sep. 28, 2004, Ser. No.
`11/182,625 entitled “Systems and Methods for Acquiring,
`Accessing, and Analyzing Investigative Information,” ?led
`Jul. 15, 2005, and Ser. No. 10/ 800,473 entitled “Call process
`ing With Voice over Internet Protocol Transmission,” ?led on
`Mar. 15, 2004, the disclosures of Which are hereby incorpo
`rated herein by reference.
`
`20
`
`25
`
`30
`
`35
`
`40
`
`45
`
`50
`
`55
`
`TECHNICAL FIELD
`
`The present invention relates generally to information sys
`tems, and more particularly, to systems and methods for
`inmate management and call processing.
`
`60
`
`BACKGROUND OF THE INVENTION
`
`Considerable time and expense is involved in accepting an
`inmate at a controlled environment facility. In most cases, an
`
`65
`
`2
`individual may be ?rst identi?ed on the street by a member of
`the police department as having an outstanding Warrant for
`arrest, or may otherWise be taken into custody by police or an
`of?cer of the court. The arresting of?cer may then complete
`some paperwork identifying the individual, describing the
`reason for arrest or detention, list any impounded property,
`etc. This initial information may be collected, for instance, in
`a patrol car or the like. Thereafter, the arrestee may be trans
`ported to a local controlled environment facility such as, for
`example, police stations, department of corrections, juvenile
`facilities, municipal or county jails, etc., for further process
`ing and/ or incarceration.
`In general, there is a period of time When the arrest is
`temporarily incarcerated in a controlled environment facility
`but has not been fully processed as an inmate thereof. For
`example, the arrestee may have been photographed, ?nger
`printed, and entered into an initial set of books at the facility,
`but he or she may not yet have been arraigned (i.e., brought
`before a judge to hear the charges and to set bail). Before
`being fully processed into the controlled environment facility,
`an arrestee may go through a classi?cation process, medical
`examination, hygienic processing (e.g., shoWer and delous
`ing), etc. In connection With these procedures, staff members
`may be required to complete a ?le in an inmate management
`system.
`In some situations, the arrestee may be placed in a tempo
`rary holding cell. Often the laW requires that arrestees be
`given access to a telephone for placing one or more calls to
`seek assistance from someone outside of the controlled envi
`ronment facility, such as a friend or family member, an attor
`ney, a bail bondsman, etc. Today, local controlled environ
`ment facilities such as police stations and the like may not
`monitor, control, or even charge for those calls, particularly
`When the calls originate from holding cells. Typically, only
`the ?rst call made by the arrestee must be provided free of
`charge. Nonetheless, local facilities do not ordinarily have the
`means to charge for subsequent calls, or even limit the amount
`of calls made a particular arrestee. As a result, the arrestee’s
`phone calls are often provided as free service and Without any
`control or monitoring.
`Furthermore, after the arrestee becomes an inmate of a ?rst
`controlled environment facility, he or she is oftentimes trans
`ferred to a second such facility. These transfers may take
`place, for example, based on the expected length of incarcera
`tion, jurisdiction Where the crime took place, type of crime
`committed, etc. For instance, an inmate may be temporarily
`held at a local police station, and then moved to a county jail.
`After residing Within the county jail for a period of time, the
`inmate may then be moved to a state or federal prison. Today
`each police, county, state, and federal authority implements
`its oWn inmate data collection and management system.
`Therefore, at each step in the inmate’s incarceration history
`beginning With his or her arrest up until his or her last transfer,
`redundant information is gathered and processed by each
`facility. The information collected by these different facilities
`is not connected in any Way, and investigators must visit or
`contact each such entity When seeking information related to
`a single case or person.
`
`BRIEF SUMMARY OF THE INVENTION
`
`The present invention is directed to systems and methods
`that provide centralized or nodal inmate management and
`telephone call processing capabilities to controlled environ
`ment facilities and laW enforcement agencies. In one embodi
`ment, an inmate management and call processing system of
`the present invention serves a plurality of controlled environ
`
`

`
`US 7,529,357 B1
`
`3
`ment facilities such as, for example, police stations, detention
`centers, juvenile facilities, county and municipal jails, state
`penitentiaries, federal prisons, and the like. The inmate man
`agement and call processing system preferably includes an
`inmate information database to provide data aggregation and
`sharing capabilities across several facilities, in addition to call
`processing functionality.
`Each controlled environment facility may utiliZe the
`inmate management and call processing system to store,
`retrieve, and/ or modify a record associated With an arrestee or
`inmate in the inmate information database. To that end, high
`bandWidth persistent data connections may be provided
`betWeen the controlled environment facilities and the inmate
`management and call processing system for data processing
`use, such as by management terminals and/ or other data pro
`cessing systems (e.g., commerce computer systems, justice
`application management computer systems, various periph
`eral devices, etc.) disposed at the facilities.
`When a person is arrested for the ?rst time, an inmate
`record may be created that comprises a code, personal iden
`ti?cation number (PIN), or some other form of identi?cation
`(e.g., uniquely generated code, biometrics, etc.) that is asso
`ciated With him or her. Alternatively, if the arrestee has been
`arrested before, the arresting o?ice may retrieve an existing
`record and update that record With neW information. In some
`embodiments, another code or number may be created for the
`particular incident giving rise to the arrest, and that incident
`may be linked to the arrestee. An arresting of?cer or laW
`enforcement staff collects personal and/ or incident-related
`information from the arrestee and adds that information to an
`inmate record. In one embodiment, the inmate record
`includes a list of third parties connected With the arrestee
`(e. g., family, friends, attorneys, etc.) along With their contact
`information. After the record is stored in the inmate manage
`ment and call processing system, the system may proactively
`operate to notify one or more of those third parties about the
`arrest (e.g., by telephone, email, or the like).
`In one embodiment, the inmate management and call pro
`ces sing system of the present invention establishes an account
`associated With a third party Whose contact information is
`re?ected in the inmate’s record. The account may be a pre
`paid account, a post-paid account, and debit account, a credit
`account, or the like. To set up the account, the inmate man
`agement and call processing system may request additional
`information directly from the third party, for example, during
`the arrest and/ or transfer noti?cation process. In one embodi
`ment, the inmate management and call processing system
`establishes a ?rst account for telephone calls and/ or transac
`tions (e.g., purchasing or commissary items) made by the
`inmate While the inmate is at a ?rst controlled environment
`facility (e.g., municipal jail). In another embodiment, the
`inmate management and call processing system may create a
`second account or update the ?rst account upon the inmate’s
`transfer to a second controlled environment facility (e.g.,
`county jail).
`Moreover, as the arrestee is moved or transferred among
`different controlled environment facilities (e.g., from police
`department to county jail), the receiving facility may access
`the inmate management and call processing system and
`retrieve the inmate’s record from the inmate database. The
`receiving facility may also modify the inmate’ s record and/or
`add data collected upon the inmate’s arrival and/or during his
`or her stay. In this manner, an inmate’s entire incarceration
`history beginning With his or her arrest is maintained in a
`centraliZed or nodal database. As such, the inmate manage
`ment and call processing systems provides for data sharing,
`aggregation, and/or analysis across multiple facilities served,
`
`20
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`25
`
`30
`
`35
`
`40
`
`45
`
`50
`
`55
`
`60
`
`65
`
`4
`Whether a?iliated (such as facilities of a particular city,
`county, or state or facilities having an association, e. g., sher
`if? s association) or non-af?liated (such as all facilities served
`by the service provider). Information, such as inmate booking
`information, dossiers, etc., may be shared across several
`facilities.
`In one embodiment, the inmate management and call pro
`cessing system of the present invention also provides call
`processing, video conferencing, e-mail, videomail, and/or
`voicemail applications, and the like to one or more of the
`plurality of controlled environment facilities that it serves.
`Data connections betWeen the controlled environment facili
`ties and the inmate management and call processing system
`may also carry telephone call content. For example, Voice
`over Internet Protocol (VoIP) may be utiliZed to carry calls
`from a location at Which calling services are provided to an
`inmate management and call processing system providing all
`or substantially all call processing functionality, such as call
`ing party identi?cation, call validation, call routing,