US007106843B1
`
`(12)
`
`United States Patent
`Gainsboro et a].
`
`(10) Patent N0.:
`(45) Date of Patent:
`
`US 7,106,843 B1
`Sep. 12, 2006
`
`(54) COMPUTER-BASED METHOD AND
`APPARATUS FOR CONTROLLING,
`MONITORING, RECORDING AND
`REPORTING TELEPHONE ACCESS
`
`(75) Inventors; Jay L_ Gainsboro’ Framingham’ MA
`(Us); Charles Margosians Wayland’
`MA (Us)
`
`(73) Assignee: T-NetiX, Inc., EngleWood, CO (US)
`
`( * ) Notice:
`
`Subject to any disclaimer, the term of this
`patent is extended or adjusted under 35
`
`1/1982 Asmuth ..................... .. 179/18
`4,310,726 A
`9/1983 Cave et a1.
`4,405,833 A
`5/1985 Brikerho?" et a1. .......... .. 179/11
`4,518,825 A
`4,559,416 A 12/1985 Theis et al. ................ .. 179/7.1
`4,602,129 A
`7/1986 Matthews et al.
`179/18
`4,696,031 A
`9/1987 Freudberg et a1.
`379/386
`4,726,057 A
`2/1988 Doerry et al. ............ .. 379/145
`4,782,516 A 11/1988 Maybach et al.
`4,794,642 A 12/1988 ArbabZadah et al.
`
`(Continued)
`FOREIGN PATENT DOCUMENTS
`
`U-S-C- 154(1)) by 0 days-
`
`JP
`
`5-30193
`
`5/1993
`
`............... .. 379/249
`
`(21) Appl. No.. 09/144,313
`
`(22) Filed:
`
`Aug- 311 1998
`
`Related U-s- Application Data
`(63) Continuation-in-part of application No. 08/904,784,
`?led on Aug. 1, 1997, noW Pat. No. 6,560,323, Which
`is a continuation of application No. 08/510,327, ?led
`on Aug. 2, 1995, noW Pat. No. 5,655,013, which is a
`continuation of application No. 08/229,517, ?led on
`Apr. 19, 1994, noW abandoned.
`
`(51) Int. Cl.
`(2006-01)
`H04M 3/00
`(52) US. Cl. ..................... .. 379/191; 379/249; 455/411
`(58) Field of Classi?cation Search .............. .. 379/ 188,
`379/ 199, 200, 88,01, 265,01, 67,1, 114,01,
`379/88,26, 88,02, 93,06, 11421, 196, 32,01,
`379/3202, 191, 192, 193, 194, 114,26, 88,18,
`379/198, 8803; 340/ 5,52
`See application ?le for Complete Search history,
`
`(56)
`
`References Cited
`
`U.S. PATENT DOCUMENTS
`
`3,851,121 A 11/1974 Marvin .................. .. 179/175.2
`4,001,513 A
`1/1977 Naylor
`179/18
`4,002,848 A
`1/1977 Stein
`179/18
`4,188,508 A
`2/1980 Rogers et al. .............. .. 179/18
`
`OTHER PUBLICATIONS
`
`Bahl, L. “A Maximum Likelihood Approach to Continuous Speech
`Recovery”, Readings in Speech Recognition Ed. A. Waibel and K.
`Lee, Morgan Kaufmann Publishers, pp. 308-319, IEEE 1983.
`(Continued)
`
`P 1’ imary Examiner4ovidio Escalame
`Assistant Examiner%erald Gauthier
`(74) A110" "9)’, Agent) 0" Firmipenwick & West LLP
`
`(57)
`
`ABSTRACT
`
`A method and apparatus for managing institutional tele
`phone activity utilizing a computer-based telephony man
`agement unit to Connect institutional telephones With Outside
`telephone lines. The unit provides institutional users With
`fully automated, direct dial and collect calling privileges for
`local, long distance, and international calls. The unit con
`tains a database for storing the calling privileges and restric
`tions of institutional users, for recording calling transactions
`made by the users, and for managing user monetary
`accounts. The unit can record up to 400 hours of conversa
`tion in a digital format. The unit provides various adminis
`trative capabilities, including user account management,
`audit trails, transaction reports, centralized management and
`report capabilities, and detection of fraudulent calling.
`
`34 Claims, 32 Drawing Sheets
`
`BOP, Washington DC
`
`Backup
`Central
`Operations
`Facility
`
`Facility
`
`GTL 1004
`IPR of U.S. Patent 6,636,591
`
`

`
`US 7,106,843 B1
`Page 2
`
`7/1996 Kitchin et al. ............ .. 379/189
`5,539,812 A
`5,566,229 A * 10/1996 Hou etal.
`379/88.02
`5,583,934 A 12/1996 Zhou ........................ .. 379/399
`5,606,604 A
`2/1997 Rosenblatt ................ .. 379/198
`5,617,471 A
`4/1997 Rogers et a1‘
`379/212
`5,627,887 A *
`5/1997 Freedman .............. .. 379/88.18
`5,651,056 A
`7/1997 Eting etal. ................. .. 379/88
`5,655,013 A
`8/1997 Gainsboro
`5,722,418 A
`3/1998 Bro .......................... .. 128/732
`5,724,404 A
`3/1998 Garcia et al. ............... .. 379/34
`5,745,553 A
`4/1998 Mil-Ville et al
`N 379/67
`5,796,811 A
`8/1998 McFarlen ................. .. 379/189
`5,799,068 A *
`8/1998 Kikinis etal. ......... .. 379/93.06
`5,805,685 A
`9/1998 McFarlen
`379/189
`5,809,125 A
`9/1998 Gamrnino ................. .. 379/189
`5,844,978 A * 12/1998 Reuss et a1. .............. .. 379/196
`5,883,945 A
`3/1999 Richardson et a1. ...... .. 379/189
`5926533 A
`7/1999 Gainsboro
`
`g/1999 Richardson, Jr‘ et a1‘
`5,943,403 A
`9/1999 Foladare etal. ....... .. 379/88.26
`5,960,064 A
`2/2000 Cohn et a1‘
`379/88‘11
`6,031,895 A *
`4/2000 Kek et a1. .
`379/188
`6,052,454 A
`6/2000 Kek et a1‘ _
`379/88'25
`6,072,860 A
`6,141,406 A 10/2000 Johnson
`379/189
`RE37,073 E
`2/200l Hammond
`6,188,751 B1
`2/2001 Scherer ................. .. 379/88.22
`6,560,323 B1
`5/2003 Gainsboro
`6,611,583 B1
`8/2003 Gainsboro
`
`OTHER PUBLICATIONS
`
`Batten, A. “Personal Communications Service and the Intelligent
`Networ ” British Telecommunications En ineerin
`vol 9
`8891 Au’ 1990
`g
`g’
`'
`’pp'
`-
`’
`g;
`'
`Lee, K.
`Large-Vocabulary Speaker-Independent Cont1nuous
`-
`-
`-
`,,
`-
`-
`-
`Speech Recogn1t1on Us1ng HMM , Carneg1e Mellon Un1vers1ty
`De artment of Electrical and Com uter En ineerin CMU-CS-88
`145A r 1988
`p
`g
`g’
`p‘
`'
`-
`-
`System 20, Nov. 1992, Spec1ally deslgned for correct1onal fac1l1t1es,
`-
`-
`from County Jails to State and Federal Pr1sons. VAC.
`-
`a.
`-
`»
`Telematlc ConQuest III Int1mate Telephone System Nov. 1992.
`-
`-
`-
`-
`-
`LaZerVolce, D1g1tal Recording System Inmate Srev1ces, 1997-98
`.
`.
`Schlumberger Technologles, Inc./LaZerVo1ce ,STIL V0222
`Lazervoice User,s Manualiversion 2 22
`'
`'
`LaZerPhone User Reference Manual.
`LaZerPhone, Inmate Telephone System, Users Manual, 1998
`Schlumberger Technologies Inc/Global Tel*Link LaZerPhone
`User,s User,s Manualivers’ion l 0
`’
`LaZerPhone Powerful performan'cé Uncompromising Standards
`1998
`’
`’
`-
`-
`'
`Lazerphone Techmcal Manual’ System Overvlew'
`
`-
`
`-
`
`-
`
`U.S. PATENT DOCUMENTS
`
`V1989 Billingeret a1~ ---------- -~ 379/189
`4,799,255 A
`3/1989 Kosich eta1~
`379/34
`4,815,120 A
`4,885,765 A 12/1989 ShirakaWa ...... ..
`.. 379/93
`4,896,348 A
`1/1990 Grantland er a1~
`- 379/145
`4,899,375 A *
`2/1990 Bauer er a1 ---- -~
`379/260
`4,901,341 A
`2/l990 Carter et al.
`.... .. 379/67
`4,922,519 A *
`5/1990 Daudelin ----- --
`- 379/8801
`4,922,520 A
`5/1990 Bernard er a1
`---- -~ 379/88
`4,924,488 A
`5/l990 KOSlCh ........ ..
`.. 379/34
`4,933,966 A
`6/1990 Hird eta1~ --
`- 379/132
`4933967 A
`6/1990 Lo et a1~
`379/207
`4,935,956 A
`6/1990 Hellwarth eta1~
`- 379/112
`4,937,862 A
`6/1990 Kosich ----------- -
`380/3
`380/23
`4,993,068 A
`2/1991 Piosenka eta1~ -~
`5,023,869 A
`6/1991 Grover er a1- -
`370/84
`5,023,906 A
`6/l99l Novas ...... ..
`. 379/372
`
`. . . .. 381/43
`7/1991 Shipman . . . . .
`5,033,088 A
`379/11401
`5,054,059 A * 10/1991 Stern er a1~ -
`379/386
`5,063,593 A 11/1991 KWon ...... ..
`- 379/8811
`5,109,405 A *
`4/1992 Morganstein --
`.... .. 379/67
`5,131,024 A
`7/1992 Pugh et al.
`370/681
`5,150,357 A
`9/1992 Hopner er a1
`.... .. 379/88
`5,163,083 A ll/l992 DoWden et al. ..
`379/209
`5,187,740 A
`2/1993 Swaim er a1
`5,200,995 A
`4/1993 Gaukel et al. ............ .. 379/200
`5,210,789 A
`5/1993 Jeffus er 91-
`5,222,120 A
`6/1993 McLeod et al. ............ .. 379/88
`5,229,764 A *
`7/1993 Matchett etal. ..
`340/5.52
`
`5’274’698 A * 12/1993 ‘Tang """"" "
`5’276’73l A
`V1994 Arbel et a1’
`5,305,312 A
`4/1994 Fornek etal. .
`5,309,505 A
`5/1994 Szlam et a1.
`
`5,311,589 A
`
`5’3l9’702 A
`5,325,427 A
`5,327,489 A
`
`5/1994 Bennett et al.
`.
`.
`6/1994 Kltchln et a1’ '
`6/1994 Dighe ......... ..
`7/1994 Anderson et al. .
`
`379/198
`379/88
`370/62
`379/88
`
`379/386
`
`379/189
`379/386
`. 379/207
`
`5,329,578 A
`
`7/1994 Brennan et al. ............ .. 379/67
`
`5,345,595 A
`
`9/1994 Johnson et al. .......... .. 455/33.1
`
`5,351,287 A
`9/1994 Bhattacharyya et al. .... .. 379/95
`.
`5,355,403 A 10/1994 R1chardson et al.
`379/88.26
`5,375,161 A 12/1994 Fuller et al. ................ .. 379/57
`5,425,087 A
`6/1995 Gerber et al. ........ .. 379/112.01
`.
`8/1995 L1ndberg et al.
`5,442,696 A
`5’452’347 A
`9/1995 Iglehart et a1’ """""" " 379/199
`5,461,665 A 10/1995 Shur et al. ...... ..
`. 379/88.11
`5,465,293 A 11/1995 Chiller et al. ............. .. 379/188
`5,471,519 A 11/1995 Howe et al. ........... .. 379/88.26
`5,483,582 A
`1/1996 Pugh et al.
`379/144
`5,483,593 A
`1/1996 Gupta et a1. .............. .. 379/386
`
`-
`
`5,535,261 A
`
`7/1996 Brown et al. ............... .. 379/88
`
`* cited by examiner
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 1 0f 32
`
`US 7,106,843 B1
`
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`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 2 0f 32
`
`US 7,106,843 B1
`
`Backup Central Operations Facility
`/215
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`
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`
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`
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`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 3 0f 32
`
`US 7,106,843 B1
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`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 5 0f 32
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`US 7,106,843 B1
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`
`U.S. Patent
`
`Sep. 12, 2006
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`Sheet 6 0f 32
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`US 7,106,843 B1
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`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 7 0f 32
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`US 7,106,843 B1
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`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 8 0f 32
`
`US 7,106,843 B1
`
`Report Date Aug. 7, 1997 15:26
`
`Nev/P150130
`
`Frequently Dialed Number Detail Report
`FCI OPUS
`
`Report Speci?cations
`
`01-Jun-97
`Stan Date:
`07-Aug-97
`Erid Date:
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`Total Calls: 217
`
`Jester, Leste
`Jester, Leste
`Jester, Leste
`Jester, Leste
`Jester, Leste
`Jester, Leste
`Jester, Leste
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`Jester, Leste
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`Jester, Leste
`Jester, Leste
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`The Molester
`
`04-Jun-97
`04-Jun-97
`04-Jun-97
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`04-Jun-97
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`04-Jun-97
`04-Jun-97
`04-Jun-97
`04-Jun-97
`04~Jun‘97
`04-.I un-97
`04-Jun-97
`04~Jun-97
`
`.
`
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:09
`23:13
`
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:00
`0:00:01
`0:00:01
`
`11
`11
`11
`11
`11
`11
`11
`11
`11
`11
`11
`11
`11
`1
`13
`
`End of Report
`
`FIG. 5
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 9 0f 32
`
`US 7,106,843 B1
`
`1001
`Inmate Picks
`Up Telephone
`1002 \
`FMU Provides
`Dial Tone
`To Inmate Station
`<——
`1003 N k
`Inmate Dials
`_ Telephone
`Number Or
`Transaction
`Digits
`
`,
`
`1009
`
`.
`I)
`invalid Call.
`
`|s This A
`7
`we“ Cal"
`
`/1010
`Drop |nmate
`Station —>
`
`f 1012
`Collect Call
`Processing —>
`FIG. 8
`
`Yes
`
`Is This A
`Direct- Dial
`Call?
`
`f 1014
`Direct Dial Call
`Processing —>
`FIG. 13
`
`1005 \ N0
`
`Prompt For Phone
`Access Code
`‘1006 \ t‘
`Inmate Dials
`PAC
`
`inmate Account
`Validation
`FIG. 7
`i
`
`N°
`1015 \-
`Balance And
`Transaction
`P
`.
`rgcessmg
`(Section 6.2.2.5)
`l4
`1016 \
`Drop Inmate
`Station And
`Network Trunk
`(if Seized)
`1017 \ $4
`Store Call
`Record
`+
`End Of Call
`
`1018
`
`FIG. 6
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 10 of 32
`
`US 7,106,843 B1
`
`Begin Inmate Account
`Validation
`
`1019
`
`_
`Valid Call Type?
`
`1024
`
`Is
`Inmate Account»
`ACt'Ve?
`
`1026
`Can Inmate Place
`‘ Cans?
`
`1028
`Can Inmate Place
`Calls Now?
`
`'
`Can Inmate gse
`The Phme-
`
`1032
`
`A" other
`Admin. Checks
`OK?
`
`1021
`Play Error Message /
`To Inmate
`(Invalid Phone Access
`Code)
`
`,
`
`1023
`Play Error Message /
`To Inmate
`—-—>
`(Invalid Call Type)
`
`Play Error Message
`To Inmate
`(Account Not Active)
`
`Play Error Message
`To Inmate
`(Account Suspended)
`
`B25
`—-—>
`
`927
`-——>
`
`1029
`Play Error Message /
`To Inmate
`——>
`(Calls Not Allowed
`At This Time)
`
`1031
`
`Play Error Message J
`To Inmate
`____>
`(Invalid Phone)
`
`B33
`-—>
`
`Play Error Message
`To Inmate
`(Invalid Call)
`
`FIG. 7
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 11 0f 32
`
`US 7,106,843 B1
`
`1045
`
`Begin Collect Call
`Processing
`
`1046~
`
`Collect Call Validation
`Process
`FIG. 9
`
`1047
`
`Valid Collect
`Call?
`
`1048'‘’
`
`1049 ~J
`
`Start Alert If Required
`For This Call -
`
`1
`Collect Call Setup
`Process
`FIG. 10
`
`1050
`
`Call Connected?
`
`Start Call Countdown Timer
`Based On Minutes Remaining,
`1051 ~
`Calling Schedules, And
`Maximum Duration
`1
`
`Collect Call Quali?cation
`Process
`1052 ~
`FIG. 12
`
`14
`
`1053
`
`Return To FIG. 6
`
`FIG. 8
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 12 0f 32
`
`US 7,106,843 B1
`
`1054
`
`Begin Collect Call
`Validation
`
`1055
`Are Collect Calls
`AHoWed?
`
`1057
`
`Enough Time
`Between Collect
`Cal's?
`
`Collect Minutes
`Remaining > 0?
`
`Collect Calls
`Remaining > 0?
`
`1059
`
`1 61
`0
`
`1063
`
`1056
`Play Error Message /
`To mmate
`———>
`(Invalid Collect
`Attempt)
`
`1058
`Play Error Message j
`To Inmate
`(Too Soon For
`Collect Call)
`
`‘
`
`,
`
`1060
`J
`-—-—>
`
`Play Error Message
`To Inmate
`(Collect Minutes
`Exceeded)
`
`1062
`Play Error Message /
`To Inmate
`(Number Of Collect
`Calls Exceeded)
`
`,
`
`Is
`Dialed Number
`Auowed?
`
`No
`
`Play Error Message
`To Inmate
`(Number Not Allowed)
`
`964
`—-—>
`
`1065 N Dialed Number LIDB
`And Fraud Validation
`
`1066
`
`Are Fraud And
`LIDB OK?
`
`1067
`Play Error Message 1
`To Inmate _>
`(Dialed Number Not
`Valid)
`
`1068
`
`Return To FIG. 8
`
`FIG. 9
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 13 0f 32
`
`US 7,106,843 B1
`
`1069
`
`Begin Collect Call
`Setup
`
`1070.v
`
`1071
`
`1072
`
`Get Response
`Process
`FIG. 17
`+
`
`No
`
`Request
`For Rate Info?
`
`No
`
`Rate Request
`1073 ~ Process
`FIG. 11
`
`K 1075
`Play Message To Inmate
`(Called Party Refused —>
`Call)
`
`1076 M Connect lnmate And
`Called Party
`l
`
`~ Play Connect Message
`1077
`To Both Parties
`
`1078
`
`Return To FIG. 6
`
`FIG. 10
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 14 0f 32
`
`US 7,106,843 B1
`
`1079
`
`Process Rate Request
`
`1080 \ l
`Play Collect Call Rates
`To Called Party
`
`l r 1081
`P|aT3é ?rt]?nr‘gtgy(mgggzge
`Continue To Hold)
`
`f 1083
`Play Standby To Called
`Party (Inmate Hung Up, ——>
`No Charge For Call)
`
`f 1086
`Play Message To inmate
`(Called Party Did Not —>
`Respond)
`
`——*l
`
`1082
`
`_
`'nmate Stl" on
`Phone?
`
`1084 \
`Replay Accept/Refuse
`Instructions To Called
`Party
`
`1085
`
`+
`Time <
`Max. Response
`Time?
`
`1087
`
`Valid
`Response Or Hang
`Up?
`
`Yes
`
`FIG. 11
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 15 of 32
`
`US 7,106,843 B1
`
`1089
`
`Begin Collect Call
`Quali?cation
`
`1090 M Check For Extra Dialed
`Digits Or GOTU
`
`Check ForAdded Call
`1093 ~ (3-Way Call Or Call
`Forwarding)
`
`1096
`
`1 lnmate And
`Called Party Still On
`Phone?
`
`f 1092
`Set Call End Type To
`Extra Dialed Digits Or —>
`GOTU
`
`/ 1095
`
`Set Call End Type To
`Added Call Detected F’
`
`f 1097
`Set Call End Type To
`Inmate Or Called Party —>
`Hung Up
`
`1098 \ 1
`Issue Warning Tone If Time
`Remaining Requires Warning
`(eg, 60 secs, 30 secs)
`
`f 1099
`1
`Play Random Call
`Origination Message To
`Called Party (If Selected)
`
`+
`
`1100
`
`Countdown Timer
`
`YGS
`
`FIG. 12
`
`[1101
`Set Call End Type To
`Reason (Schedule,
`Maximum Duration,
`Maximum Minutes)
`
`_>
`
`1102 —-1 Return To FIG. 8 )
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 16 0f 32
`
`US 7,106,843 B1
`
`1103
`
`Begin Direct Dial Call
`Processing
`
`1104-‘,
`I
`
`Direct Dial Call
`Validation Process
`FIG. 14
`
`1105
`
`+
`
`Valid Direct Dial
`Call?
`
`Start Alert If Required
`1106 ~ For This call
`
`1
`
`Direct Dial Call
`1107 ~ Setup Process
`FIG. 15
`+
`
`1108
`
`No
`
`Yes
`
`Start Call Countdown Timer
`Based On Balance, Minutes
`1109 N Remaining, Schedule, And
`Maximum Duration
`
`1
`
`Direct Dial Call
`1110 ~ Quali?cation Process
`FIG. 16
`
`1111
`
`FIG. 13
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 17 0f 32
`
`US 7,106,843 B1
`
`1112
`
`Begin Direct Dial Call
`Validation
`
`.
`-
`Are Direct Dial Calls
`
`1115
`suf?cient
`Funds For 2 Min.
`Call?
`
`1117
`
`_
`Enough Time
`Between Cans?
`
`Direct Dial Mins.
`Remaining > 0?
`
`1119
`
`1121
`
`Direct Dial Calls
`Remaining > 0?
`
`1123
`
`.
`ls D|aled Number
`Anowed?
`
`1114
`Play Error Message j
`
`To Inmate
`(‘m/and Direct Dial ——-->
`Attempt)
`
`D16
`Play Error Message
`To Inmate —>
`(lnsuf?cient Funds)
`
`1118
`J
`—->
`
`Play Error Message
`To lnmate
`(Too Soon For Direct
`Dial Call)
`
`1120
`Play Error Message /
`To Inmate
`(Direct Dial Minutes
`Exceeded)
`
`1122
`Play Error Message /
`To Inmate
`(Number Of Direct Dial
`Calls Exceeded)
`
`a
`
`1124
`Play Error Message /
`To Inmate
`—>
`(Number Not Allowed
`For Inmate)
`
`1125
`
`Return To FIG. 13
`
`FIG. 14
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 18 of 32
`
`US 7,106,843 B1
`
`Play Connect Message
`To Both Parties And
`Connect Inmate And +
`Called Part
`y
`
`N
`0
`
`1132
`f
`
`Play Message To
`Inmate
`(Called Party Refused)
`
`->
`
`*
`
`>
`
`>
`
`>
`
`>
`
`1128
`f
`Get Response
`Process
`FIG. 17
`
`1133
`.
`N. .
`Outdial Digits And
`Connect Inmate Station
`And Network Trunk
`
`1134
`
`SP§3Cia|
`Information Tones '
`
`Yes
`
`1135 \
`Set Call End Reason
`To Special Information
`Tones
`
`1137 \
`Set Call End Reason To
`Inmate Or Called Party
`Hung Up
`
`1139 \
`Set Call End Reason To
`Expiration Of
`Maximum Ring Time
`
`FIG. 15
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 19 of 32
`
`US 7,106,843 B1
`
`Begin Direct Dial Call
`
`1143
`
`Debit Inmate Account
`By Cost Of One minute
`
` 1144
` 1147
`
`Check For Extra Dialed
`
`Digits Or GOTU
`
`1145
`
`C H OK T
`a
`.
`0
`Continue?
`
`Yes
`
`Check ForAdded Call
`
`(3-Way Call Or Call
`Fon/varding)
`
`1146
`
`Set-Call End Type To
`Extra Dialed Digits Or
`GOTU
`
`Set Call End Type To
`Added Call Detected
`
`
`
`
`
`
`
`
`lnmate And
`
`
`
`Set Call End Type To
`inmate Or Called Party
`Called Party Still On
`Hung Up
`Phone?
`
`
`
`
`
`1153
`
`1152
`
`
`Issue Warning Tone lf Time
`Remaining Requires Warning
`(e.g., 60 secs, 30 secs)
`
`Play Random Call I
`Origination Message To
`Called Party (If Selected)
`
`1156
`
`1154
`
`No
`
`
`
`Minute Elapsed?
`
`
`FIG. 16
`
`
`
`Set Call End Type To
`Max. Duration, Max.
`
`
`Minutes, Insufficient
`Funds, Or End Of
`
`Schedule
`
`1157
`W” O
`
`
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 20 of 32
`
`US 7,106,843 B1
`
`Begin Get Response
`Process
`
` 1158
`
`
`
`
`Play Call Progress
`St t
`T |
`t
`P,
`Complete Outdial Of
`HaOf:1SW%i|gn;g§r(Ca?fi§e
`Digits To Central Office
`
`Network
`Being Processed
`
` 1161
`Phone Busy?
`Play Biinsg/1aStggna| To
`
`Yes
`
`No
`
`-
`
` 1163
`
`Special
` Play Message To Inmate
`Information Tones
`
`(Invalid Number Dialed)
`Detected?
`
`
`
`
`1155
`
`Phone
`Ringing?
`
`Ye
`
`
`After 5 Seconds, Play
`Standby Message
`To Inmate (Please
`
`Continue To Hold)
`
`
`
`
`
`
` Play Setup Messages For
`Cell Type To Called Party
`(Branding, Call Announcement,
`Instructions, Etc.)
`
`
`
`’
`
`
`
`
`
`
`Play Message To
`Every 5 Seconds Play Standby
`Message To Inmate (Please
`Inmate (Called Party
`
`Continue To Hold)
`Did Not Answer)
`
`
`
`
` Response Or Hang
`
`Up?
`
`
`
`1174
`
`
`
`Play Message To
`Inmate (Called Party
`Did Not Respond)
`
`
`
`
`FIG. 17
`'
`’
`
`_
`M3X-
`RESPONSE Time
`Exceeded?
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 21 of 32
`
`US 7,106,843 B1
`
`1201
`
`
`Inmate Dials
`Code Sequence
`
`For Financial
`inmate 5019’
`Transactions
`Avalrd
`
`And Personal
`identifier?
` ldenfifler
`
`
`
`
`
`1200
`
`
`
`Inmate Picks
`Up Phone
`
`
`
`1203
`
`“You have Entered
`An Invalid Identifier’
`
`
`
`To FIG. 18B
`
`I
`
`
`
`
`
`
`Are These
`
`Functions
`“These Functions Are
`Avayabie At This
`Not Available At This
`
`
`Time? Time
`
`
`
`
`
`Refer To FlGs. 19-21
`For Transaction Options 2, 3, And 4
`
`
`Yes
`
`
`(Inmate Gets Voice Menu)
`
`
`
`
`
`
`1206
`
`
`
`
`
`1207
`
`“ForYour ITS-ll Balance, Press 1"
`“ForYour Commissary Balance, Press 2"
`“To Transfer Funds From Commissary Account To ITS-ll Account, Press 3"
`“To Transfer Funds From ITS-ll Account To Commissary, Press 4"
`
`
`
`
`
`inmate Enters 3
`
`1208
`
`
`
`Is Inmate
`Authorized
`To The
`
`
`‘‘I’m Sorry, You Are Not
`Authorized ForThis
`Transaction”
`Transaction?
`
`
`
`
`
`1210
`
`
`
`ITS-ll Accesses
`
`Commissary
`System
`
`
`
`
`
`“Commissary Account
`Not Available At This
`
`Time"
`
`
`
`
`FIG. 18A
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 22 of 32
`
`US 7,106,843 B1
`
`From FIG. 18A
`
`
`
`
`J Yes
`
`
`1213
`
`“You Have $ ...... .. Available; If You Wish To
`
`
`Proceed, Press 1. If You Wish To Quit, Hang Up"
`
`
`Inmate Enters 1
`
`1215
`
`“Please Enter The Amount You Wish To
`Transfer In Whole Dollars”
`
`
`
`inmate Enters Transfer Amount
`
`
`
`
`
`
`
` 1220
`
`
`“You Have Entered $...... .. To Be Transferred. Press 1 if
`You Wish To Continue. Press 2 If The Amount is lncorrect”
`
`Inmate Enters 1
`
`, Inmate Enters 2
`
`1221
`
`
`
`
`Is Transfer
`.
`Amounts Commissary
`
`Balance?
`
`Yes
`
`if Inmate Enters 2 Two Times, Then
`The Transaction ls Terminated
`
`No
`
`“You Have lnsufficient
`Funds For This Transaction"
`
`(Transaction Aborted)
`
`1219
`
`1222
`
`
`
`ITS-ll Calculates New Commissary Balance, Places Balance
`Into FPPOS Inmate File, And Verifies The Transaction
`
`
`
`1223
`
`Appends Record To FPPOS File
`
`Appends ITS-ll ETR File
`
`’
`_
`Updates lnmate’s ITS-II Account And Generates Transaction
`
`1226
`
`
`1225
`
`
`
`1227
`
`1229
`
`
`
`1224
`
`
`
`1228
`
`
`
`"You Have Just Transferred
`$ ...... .. To Your ITS-ll Account”
`
`
`
`
`FIG. 18B
`
`“Your New ITS-ll Balance ls$ ......
`
`“Your New Commissary
`Balance ls$......
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 23 of 32
`
`US 7,106,843 B1
`
`To FIG. 19B
`
`1253
`
`“You have Entered ’
`
`An lnvalid Identifier"
`
`1251
`
`Inmate Dials
`
`
`_
`Code Sequence
`1250
`
`
`Inmate Picks
`For Financial
`Up Phone
`Transactions
`And Personal
`Idenhfler
`
`inmate Enter
`A Véilld
`identifier?
`
`
`
`
`
`Are These
`
`Functions
`
`“These Functions Are
`
`
`
` 1254
`
`
`
`
`Refer To FlGs. 19-21
`For Transaction Options 2, 3, And 4
`
`
`
`Yes
`
`(Inmate Gets Voice Menu)
`
`
`
`“For Your ITS-ll Balance, Press 1"
`“For Your Commissary Balance, Press 2"
`“To Transfer Funds From Commissary Account To ITS-ll Account, Press 3"
`“To Transfer Funds From ITS-ll Account To Commissary, Press 4"
`
`
`
`
`1256
`
`
`1257
`
`inmate Enters 4
`
`
`
`1258
`
`
`
`Is inmate
`Authorized
`
`
`
`
` ‘‘I’m Sorry, You Are Not
`Authorized For This
`Transaction"
`
`
`
`
`
`
`Available?
`
`“Commissary Account
`Not Available At This
`
`Time"
`
`
`
`Commissary
`System
`
`ITS-ll Accesses
`
`
`
`FIG. 19A
`
`
`
`Not Available At This
`Time”
`
`Available At This
`Time?
`
`
`
`
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 24 of 32
`
`US 7,106,843 B1
`
`1263
`
`
`
`
`
`“You Have $ ...... .. Available; If You Wish To
`Proceed, Press 1. If You Wish To Quit, Hang Up”
`
`
`From FIG. 19A
`
`J Yes
`
`Inmate Enters 2
`
`
`
`“Please Enter The Amount You Wish To
`
`Transfer In Whole Dollars”
`
`1265
`
`
`
`Inmate Enters Transfer Amount
`
`
`
`
`
`1268
`
`
`If
`"You Have Entered $ ...... .. To Be Transferred. Press 1
`You Wish To Continue. Press 2 If The Amount is lncorrect”
`
`
`
`Inmate Enters 1
`
`Inmate Enters 2
`
`
`
`
`
`1271
`
` ls Transfer
`NO
`Amounts ITS-ll
`
`Balance?
`
`If Inmate Enters 2 Two Times, Then
`The Transaction ls Terminated
`
`1272
`
`1272
`
`“You Have lnsufficient
`Funds For This Transaction"
`
`(Transaction Aborted)
`
`
`
`
`
`
`ITS-ll Calculates New Commissary Balance And Places
`Balance Into FPPOS Inmate File
`
`1273
`
`Appends Record To FPPOS.File
`
`
`
`Appends ITS-ll ETR File
`
`
`
`1275
`
`1274
`
`
`
`Updates |nmate’s ITS-ll Account And Generates Transaction
`
`1 276
`
`“You Have Just Transferred
`$ ...... .. To Your Commissary Account”
`
`1277
`
`
`
`
`
`1278
`
`
`
`“Your New ITS-ll Balance |s$ ......
`
`1279
`
`“Your New Commissary
`Balance |s$ ......
`
`
`
`FIG. 19B
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 25 of 32
`
`US 7,106,843 B1
`
`
`
`1300
`Inmate Picks-
`Up Phone
`
`
`
`1301
`
`1302
`
`
`Inmate Dials
`Code Sequence
`
`For Financial
`tnmete Enter
`Transactions
`A Vetld
`
`And Personal
`tdentlnen?
`
`
`ldenflfier
`
`1303
`
`“You have Entered
`An lnvalid Identifier”
`
`
`
`
`
`1304
`
`Are These
`
`Functions
`
`“These Functions Are
`
`
`
`
`Not Available At This
`Time”
`
`
`
`Time?
`
`Available At This
`
`
`
`
`Refer To FIGS. 19-21
`
`1306
`
`
`
`
`
`1307
`
`lnmate Enters 2
`
`For Transaction Options 2, 3, And 4
`Yes
`
`“For Your ITS-ll Balance, Press 1"
`
`“For Your Commissary Balance, Press 2"
`“To Transfer Funds From Commissary Account To ITS-ll Account, Press 3"
`
`“To Transfer Funds From ITS-ll Account To Commissary, Press 4"
`
`(Inmate Gets Voice Menu)
`
`1309
`
`Is Inmate
`Authorized
`
`‘‘I’m Sorry, You Are Not
`Authorized For This
`
`
`
`Transaction”
`
`1308
`
`1313
`
`
`
`
`
`
`
`Commissary
`Account
`Available?
`
`
`
`
`ITS-ll Accesses
`“Commissary Account
`Commissary
`Not Available At This
`
`System
`Time
`
`
`
`
`
`“Your Commissary
`Account Balance is
`$ ......
`
`FIG. 20
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 26 of 32
`
`US 7,106,843 B1
`
`1351
`
`
`No
` 1354
`
`
`
`
`ii
`
`_
`Are These
`These Functions A_re
`Funciions
`Not Available At This
`Aiiaiiabie At This
` Time? Time"
`
`
`Refer To FlGs. 19-21
`
`For Transaction Options 2, 3,_ And 4
`
`
`Yes
`(Inmate Gets Voice Menu)
`
`
`
`
`
`
`
`
`
`“For Your ITS-ll Balance, Press 1"
`A
`“For Your Commissary Balance, Press 2"
`
`“To Transfer Funds From Commissary Account To ITS-ll Account, Press 3"
`“To Transfer Funds From ITS-ll Account To Commissary, Press 4"
`
`1356
`
`
`
`
`
`1357
`
`
`
`“I'm Sorry, You Are Not
`
`Inmate Enters 1
`
`1358
`
`
`
`Is Inmate
`Authorized
`To The
`
`
`
`
`
` “Your Account is
`Not Available At This
`
`
`
`
`
`
`Time"
`
`FIG. 21A
`
`
`
`
`Inmate Dials
`
`Dld
`Code Sequence
`1350
`"lmate Emel
`For Financial
`Inmate Picks
`A V?"d
`Transactions
`Up Phone
`ldentlflen
`And Personal
`
`Identifier
`
`To FIG. 21B
`
`I
`
`
`
`1353
`
`“You have Entered
`
`An Invalid Identifier’
`
`
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 27 of 32
`
`US 7,106,843 B1
`
`From FIG. 21A
`
`1363
`
`1 364
`
`
`
`“Your Account
`Balance |s$ .....
`
`
`1365
`
`“The Cost Of Your
`Last Call Was $ ......
`
`
`
` “You Have ...... ..
`Minutes Remaining
`For .....
`
`
`
`(Where Applicable)
`
`_
`(Where Applicable)
`
`(Where Applicable)
`
`(Where Applicable)
`
`(Where Applicable)
`
`A
`(Where Applicable)
`
`1366
`
`1367
`
`
`
`
`
`
`“You Have ...... ..
`Calls Remaining
`For ......
`
`“You Have ...... ..
`Collect Call Minutes
`Remaining For ......
`
`
`
`1368
`
`
`
`1369
`
`
`
`“You Have ...... ..
`A
`Direct Dial Call Minutes
`Remaining For ......
`
`
`
`“You Have ...... ..
`Collect Calls
`Remaining For ......
`
`.
`
`
`
`
`“You Have ...... ..
`Direct Dial Calls
`Remaining For ......
`
`
`1370
`
`
`
`
`
`FIG. 21B
`
`

`
`U.S. Patent
`
`Sep. 12, 2006
`
`Sheet 28 of 32
`
`US 7,106,843 B1
`
`Commissary System
`
`Inmate Purchases Debits
`
`From Commissary
`
`Commissary Staff Input
`Transaction Into FPPOS
`
`inmate Commissary
`Account Changed
`Reflecting Purchase
`
`Temp File Created
`Showing ITS-ll Credit
`Purchase
`
`1406
`
`ITS-ll Processes
`
`Tranbsactions For
`Individual ITS-ll Accounts
`
`Are ITS-ll
`
`Inmate Accounts
`Available For
`
`Update?
`
`Exceptions Report For
`Transactions Which Did
`Not Process
`
`Update ITS-ll Account
`Balance And Generates
`
`Transaction Record
`
`End Of Day: FPPOS Data
`Transfer File
`
`Transfer Report Created
`
`Staff Member
`Initiates File Transfer
`
`From FPPOS
`
`FIG. 22
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 29 of 32
`
`US 7,106,843 B1
`
`ITS Staff Member
`Brings Up ITS-ll
`Transaction Screen
`
`1421
`
`
`
`ls Inmate
`
`On The Phone?
`
`
`
`Transaction Not
`
`Allowed
`
`
`
`
`
`Inputs Data
`
`1424
`
`Will
`
`
`
`Transaction Make
`Account Go
`Negative?
`
`Transaction Not
`Allowed
`
`
`
`
`1426
`* No Negative Account Balance
`
`
`
`Inmate ITS-ll
`Account Updated
`And Transaction
`Record Generatew
`
`
`
`
`Local Manual
`Transaction Report
`
`
`1427
`
`FIG. 23
`
`

`
`U.S. Patent
`
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`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 31 of 32
`
`US 7,106,843 B1
`
`Updates Inmate
`ITS-ll Account
`
`ITS-ll Refund Screen
`Input Refund Data
`
` ITS Staff Bring Up
`
`
`Summary
`Transaction Report
`To Local Printer
`
`FIG. 25
`
`

`
`U.S. Patent
`
`Sep. 12,2006
`
`Sheet 32 of 32
`
`US 7,106,843 B1
`
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