VocalChat Troubleshooting
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`MESSAGE LINE ERROR MESSAGES
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`VOCALCHAT ERROR MESSAGES
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`VOICE BOX BROWSER ERROR MESSAGES
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`PROBLEMS AND SOLUTIONS
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`SONY EXHIBIT 1021- Page 1
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`1
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`MESSAGE LINE ERROR MESSAGES
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`VOCALCHAT ERROR MESSAGES
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`VOICE BOX BROWSER ERROR MESSAGES
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`PROBLEMS AND SOLUTIONS
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`SONY EXHIBIT 1021- Page 1
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`1
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`Message Line Error Messages
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`AUDIO DEVICE BUSY
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`BAD AUDIO FORMAT
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`CAN'T RUN VOICEBOX
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`CONNECTION TIMED OUT
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`NETWORK ERROR!
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`NO VOICEBOX
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`REMOTE AUDIO BUSY
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`REMOTE BAD AUDIO FMT
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`REMOTE ICM PROBLEM
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`REMOTE OGM ERROR
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`REMOTE UNKNOWN DATA
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`REMOTE UNKNOWN ERROR
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`UNKNOWN DATA
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`VOICEBOX ICM ERROR
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`VOICEBOX OGM ERROR
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`SONY EXHIBIT 1021- Page 2
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`2
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`"AUDIO DEVICE BUSY"
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`VocalChat was trying to play or receive sound, in talk or broadcast mode, using your audio device,
`but the device was being used by another application. When VocalChat tries to play the audio
`indications (ring, busy, etc.), and the audio device is busy, it will beep using the internal PC speaker
`instead.
`
`Quit or stop any other application that uses audio, before trying to talk with VocalChat or install
`another audio card in your computer.
`
`The other user will get an error message and the call will disconnect.
`
`SONY EXHIBIT 1021- Page 3
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`3
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`"BAD AUDIO FORMAT"
`
`VocalChat could not perform a conversation with another VocalChat because of incompatible
`audio formats. For example, this could happen if one side uses only a VocalTec Compression
`Card which supports only the Compressed VDF format, while the other side has some other audio
`card.
`
` Make sure both sides of the conversation use a compatible audio card.
`
`SONY EXHIBIT 1021- Page 4
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`4
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`"CAN'T RUN VOICEBOX"
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`An error occurred while trying to run the Voice Box browser from VocalChat.
`
`If there is not enough memory (you can't run any other Windows application), try to quit one or
`more applications, then try to run the Voice Box browser again.
`
`If you still can't run the Voice Box browser by clicking the Voice Box browser icon in the
`VocalChat program group, and the problem is not memory, run the VocalChat Setup program
`again.
`
`SONY EXHIBIT 1021- Page 5
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`5
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`"CONNECTION TIMED OUT"
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`You were talking to another user or receiving a broadcast from him, but his transmissions have
`stopped. This could happen if the other user's computer was stopped or reset in the middle of the
`conversation, and his VocalChat cannot transmit any more.
`
`It is also possible that there is a communication problem between your system and the other user's
`system.
`
`Try to call him again.
`
`SONY EXHIBIT 1021- Page 6
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`6
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`"NETWORK ERROR!"
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`Some network related error occurred when VocalChat tried to send or read data from the network.
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`Make sure your computer is attached to the network, and then try calling again.
`
`SONY EXHIBIT 1021- Page 7
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`7
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`"NO VOICEBOX"
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`VocalChat tried to leave a message or send a WAV file to a user who has no valid Voice Box. This
`could also happen when you call a user whose VocalChat is not running or who didnt confirm your
`call, in which case your VocalChat is automatically redirected to the PostOffices VoiceBox to leave
`a message.
`
`Notify the other user that his Voice Box is corrupt or does not exist.
`
`SONY EXHIBIT 1021- Page 8
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`8
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`"REMOTE AUDIO BUSY"
`
`A connection is made between you and another user but the other user's audio device is used by
`another application. The other user will see the "AUDIO DEVICE BUSY" message and the call will
`be disconnected.
`
`You can try and call him later, or wait for him to return your call.
`
`SONY EXHIBIT 1021- Page 9
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`9
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`"REMOTE BAD AUDIO FMT"
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`VocalChat could not perform a conversation with another VocalChat because of incompatible
`audio formats. For example, this could happen if one side uses only a VocalTec Compression
`Card which supports only the Compressed VDF format, while the other side has some other audio
`card.
`
` Make sure both sides of the conversation use a compatible audio card.
`
`SONY EXHIBIT 1021- Page 10
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`10
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`"REMOTE ICM ERROR"
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`You will see this error when trying to leave a message to another user and he has the 'VOICEBOX
`ICM ERROR". In this case the message was not left in his Voice Box.
`
`You should notify the other user about the problem.
`
`SONY EXHIBIT 1021- Page 11
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`11
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`"REMOTE OGM ERROR"
`
`You will see this error when calling a user whose VocalChat is in Auto Answer mode and he has
`the "VOICEBOX OGM ERROR". However, you will be still able to leave him a message.
`
`You should notify the other user about the problem.
`
`SONY EXHIBIT 1021- Page 12
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`12
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`REMOTE UNKNOWN DATA"
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`The other side received uncompatible audio data sent by your VocalChat. This might happen if
`your VocalChat is of a version incompatible with the version of the remote VocalChat.
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`SONY EXHIBIT 1021- Page 13
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`13
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`"REMOTE UNKNOWN ERROR"
`
`The connection was disconnected by the other user's VocalChat because of an error unrecognized
`by your VocalChat (the other VocalChat is probably from an incompatible version).
`
`Try and call him again. If the problem repeats, check if you are using the latest version of
`VocalChat.
`
`SONY EXHIBIT 1021- Page 14
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`14
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`UNKNOWN DATA"
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`VocalChat has received audio data of an unsupported format from the remote VocalChat at the
`other side of the conversation or broadcast. This might happen if the remote VocalChat is of an
`another version, which is incompatible with your version of VocalChat.
`
`SONY EXHIBIT 1021- Page 15
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`15
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`"VOICEBOX ICM ERROR"
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`An error occurred while receiving an Incoming Message through the Automatic Answer function.
`
`Make sure you have a VoiceBox directory setup in the Post Office.
`
`This directory must be valid and you must have Create, Erase and Write privileges given to it by
`the network administrator.
`
`Check that the directory's drive is not full. The other user will get the same error, and will know
`that the message was not left successfully.
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`SONY EXHIBIT 1021- Page 16
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`16
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`"VOICEBOX OGM ERROR"
`
`An error occurred while sending your Out Going Message to another user when in Auto Answer
`mode. You might have no OGM set, your OGM file might be invalid or some disk error occurred
`when reading the OGM file. The other user will get an error message but will still be able to leave
`you a message.
`
`Open the Voice Box browser window, and either select another OGM, or create a new one.
`
`SONY EXHIBIT 1021- Page 17
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`17
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`VocalChat Error Messages
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`[...] network protocol was specified in VCSETUP.INI, but [...] network protocol is installed
`
`Address Book ... does not exist
`
`Audio device is already in use
`
`Audio Device not found or not properly installed
`
`Audio device not installed
`
`Can't Allocate DOS memory
`
`Can't create Post Office Users directory ...
`
`Can't create WAV file
`
`Can't get own hostname or IP address
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`Can't load DLLWAVE.DLL. Please run VocalChat Setup again
`
`Can't open file
`
`Can't save file ...
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`Can't update Connection List file
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`Can't write user info in address book
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`Error Trying to Initialize Network DLL
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`Error while playing
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`Error while recording
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`Failed to register NetBIOS names
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`Failed to send voice file
`
`Failed to send voice file to ... of ... users
`
`Invalid WAV file
`
`IPX network protocol is not installed
`
`NetBIOS is not installed
`
`Network protocol is not specified in VCSETUP.INI
`
`Network type is not specified in VCSETUP.INI
`
`Network user name is not specified in VOCLCHAT.INI
`
`Not a WAV file
`
`Novell NetWare not detected
`
`Post Office directory is not specified in VCSETUP.INI
`
`Post Office name is not specified in ...
`
`Unable to initialize IPX socket
`
`Unable to initialize TCP socket
`
`Unsupported TCP/IP WINSOCK.DLL version
`
`VIPX.386 is not installed
`
`SONY EXHIBIT 1021- Page 18
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`18
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`VocalChat can't use [...] network protocol with [...] network
`
`VocalChat requires Enhanced mode
`
`VocalChat requires Windows 3.1 or higher
`
`VocalTec Voice Compression Card not found or not properly installed
`
`WAV file format not supported by audio device
`
`Windows for Workgroups is not properly installed. Please run Windows Setup
`
`Windows is not properly configured for using Novell NetWare
`
`WINSOCK.DLL cannot be found
`
`You are not logged into the network. Log in and try again
`
`SONY EXHIBIT 1021- Page 19
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`19
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`"... network protocol was specified in VCSETUP.INI, but the ... network
`
`protocol is installed. Please run VocalChat Setup again."
`
`VocalChat can use different network protocols. Each network protocol is in a different DLL. The
`network protocol is determined in the VocalChat Setup and the chosen protocol DLL is copied as
`VCNET.DLL to VocalChat directory. The network protocol is also written in your VCSETUP.INI file.
`If the VCNET.DLL contains protocol other then the one specified in VCSETUP.INI file, there must
`be some problem with your VocalChat network configuration.
`
`Run VocalChat Setup and choose Server installation to copy the correct DLL or to correct the
`network settings in VCSETUP.INI.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 20
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`20
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`"Address Book ... does not exist. Please run VocalChat Setup again."
`
`VocalChat uses a central directory, called the Post Office directory, for managing its users
`database (The Address Book) and voice mail database (The Voice Boxes).
`
`The Address Book is created during the Server installation process of VocalChat, and then
`updated per user during each of the User installations.
`
`Run VocalChat Setup and choose Server installation to create your Post Office again.
`
`SONY EXHIBIT 1021- Page 21
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`21
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`"Audio device is already in use"
`
`The Voice Box browser was trying to record or play a file (OGM or a message), using your audio
`device, but the device was used by another application.
`
`Quit or stop any other application that uses audio, before trying to record or play files with the
`Voice Box browser.
`
`SONY EXHIBIT 1021- Page 22
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`22
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`"Audio Device not found or not properly installed"
`
`There is no audio device in your system or it is not properly installed in Windows. You will not be
`able to talk with other users.
`
`Install an audio device in Windows, using the instructions in the audio device manuals, make
`sure that it works properly, and run VocalChat again.
`
`SONY EXHIBIT 1021- Page 23
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`23
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`"Audio device not installed"
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`There is no audio device in your system or it is not properly installed in Windows. You will not be
`able play or record with the Voice Box browser.
`
`Install an audio device in Windows, using the instructions in the audio device manuals, and try
`again.
`
`SONY EXHIBIT 1021- Page 24
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`24
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`"Can't allocate DOS memory"
`
`Every Windows application must use some DOS memory, but Windows sometimes loads
`applications into DOS memory even if it is not required. VocalChat needs some more DOS
`memory for communicating with the DOS resident IPX drivers and can not run without this memory.
`
`Try to close one or more of the running applications or to run VocalChat before running other
`applications.
`
`SONY EXHIBIT 1021- Page 25
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`25
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`
`"Can't create Post Office Users directory [..]. Please run VocalChat Setup
`
`again."
`
`VocalChat uses a central directory, called the Post Office directory, for managing its users
`database (The Address Book) and voice mail database (The Voice Boxes). The users directory
`resides under the Post Office directory, and for some reason VocalChat cannot create it.
`
`Run VocalChat Setup and choose Server installation to setup the Post Office again.
`
`SONY EXHIBIT 1021- Page 26
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`26
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`"Can't create WAV file"
`
`An error occurred while trying to record a new OGM (Out Going Message).
`
`Make sure that the OGM file name is a valid file name. You must have Create, Erase and Write
`privileges in the OGM directory.
`
`Also, make sure that the directory's drive is not full.
`
`SONY EXHIBIT 1021- Page 27
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`27
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`
`"Can't get own hostname or IP address."
`
`VocalChat was setup to use the TCP/IP network protocol for transmitting, but the TCP/IP software
`on your computer was not properly set up. VocalChat needs the TCP/IP software to recognize your
`own comptuers host name and IP address.
`
`Make sure your TCP/IP software has a valid hosts file.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 28
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`28
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`
`
`"Can't load DLLWAVE.DLL. Please run VocalChat Setup again"
`
`VocalChat can not load the DLLWAVE.DLL module.
`
`Run the VocalChat Setup again.
`
`SONY EXHIBIT 1021- Page 29
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`29
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`
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`"Can't open file"
`
`An error occurred while trying to open a file for playing (OGM or a message). The file might not
`exist, and is listed in the VOCLCHAT.INI file even though the physical file was deleted or never
`created. Sometimes you will get messages with 0 length, when there is a VOICEBOX ICM ERROR
`or when the calling user disconnected without leaving a message. The messages are listed for you
`to see, but have no physical WAV files.
`
`Simply delete the problematic messages after seeing them.
`
`SONY EXHIBIT 1021- Page 30
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`30
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`
`
`"Can't save file ..."
`
`VocalChat tried to save an audio file to disk, but failed. This can happen if the disk is full, if the file
`already exists but isnt writable, or if you have no write permissions in the directory you wish to save
`the file in.
`
`Make sure you have enough free disk space.
`
`Make sure you have write permissions in the directory.
`
`Make sure the file doesnt already exists; otherwise, pick another file name.
`
`SONY EXHIBIT 1021- Page 31
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`31
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`
`
`"Can't update Connection List file"
`
`You are using a Connection List file but your user information could not be written into it. The
`Connection List file must be a valid existing file and VocalChat must be able to write into it. You
`must have a non empty user name.
`
`Run VocalChat Setup again.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about using a Connection List file.
`
`SONY EXHIBIT 1021- Page 32
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`32
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`
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`"Can't write user info in address book .... Other users may not be able to
`
`leave you messages."
`
`VocalChat uses a central directory, called the Post Office directory, for managing its users
`database (The Address Book) and voice mail database (The Voice Boxes).
`
`The Address Book is created during the Server installation process of VocalChat, and then
`updated per user during each of the User installations or when you update your user information.
`For some reason, VocalChat cannot update your information in the Address Book.
`
`Make sure your network user has both read and write permissions to the Address Book file and
`the entire Post Office directory.
`
`SONY EXHIBIT 1021- Page 33
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`33
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`
`
`"Error Trying to Initialize Network DLL"
`
`VocalChat encountered some network problem during its initialization process.
`
`Make sure your networking software is properly installed and running before running VocalChat.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 34
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`34
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`
`
`"Error while playing"
`
`Some disk error occurred while playing a file (OGM or message). The file might be corrupted.
`
`Try to play it again. If the error repeats, delete the file.
`
`SONY EXHIBIT 1021- Page 35
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`35
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`
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`"Error while recording"
`
`Some disk error occurred while playing a file (OGM or message).
`
`Check that the drive is not full.
`
`SONY EXHIBIT 1021- Page 36
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`36
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`
`
`"Failed to register NetBIOS names. Please refer to the Troublshooting Help"
`
`VocalChat is using the NetBIOS network protocol for transmitting, but NetBIOS names registration
`failed and VocalChat will not be able to function. This can happen if VocalChat is running on
`another computer with the same user name as yours, or if the NetBIOS name table is full.
`
`Make sure that VocalChat is not running with the same user name on another system.
`
`Try to close some other network applications on your computer and run VocalChat again.
`
`SONY EXHIBIT 1021- Page 37
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`37
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`
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`"Failed to send voice file"
`
`VocalChat tried to send a voice file to another user but failed. This could occur if
`user had no Voice Box set up, or if there was some disk error.
`
`the destination
`
`Make sure theres enough free disk space in the Post Offices drive.
`
`Make sure you have write permissions in the Post Office directory.
`
`SONY EXHIBIT 1021- Page 38
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`38
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`
`
`"Invalid WAV file"
`
`The file opened for playing (OGM or message) is a corrupted WAV file.
`
`You cannot use this file for audio playback.
`
`SONY EXHIBIT 1021- Page 39
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`39
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`
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`"IPX network protocol is not installed"
`
`VocalChat was setup to use the IPX network protocol for transmitting, but the IPX protocol is not
`installed.
`
`Run your network setup to install the IPX protocol or run VocalChat Setup again and change the
`VocalChat network configuration.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 40
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`40
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`
`
`"NetBIOS is not installed. Please refer to the VocalChat Information for
`
`configuring VocalChat on your network"
`
`VocalChat was setup to use the NetBIOS network protocol for transmitting, but the NetBIOS
`protocol is not installed.
`
`Run your network setup to install the NetBIOS protocol or run VocalChat Setup again to change
`the VocalChat network configuration.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 41
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`41
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`
`
`"Network protocol is not specified in VCSETUP.INI. Please run VocalChat
`
`Setup again."
`
`VocalChat can use different network protocols. Each network protocol is in a different DLL. The
`network protocol is determined in the VocalChat Setup and the chosen protocol DLL is copied as
`VCNET.DLL to VocalChat directory. The network protocol is written in your VCSETUP.INI file
`during VocalChats setup process.
`
`Run VocalChat Setup and choose Server installation to set up the correct network protocol.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 42
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`42
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`
`
`"Network type is not specified in VCSETUP.INI. Please run VocalChat
`
`Setup again."
`
` VocalChat uses different mechanisms for managing its users database, depending on the type of
`network used. The network type is written in your VCSETUP.INI file during VocalChats setup
`process.
`
`Run VocalChat Setup and choose Server installation to set up the correct network protocol and
`type.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 43
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`43
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`
`
`Network user name is not specified in VCSETUP.INI. Please run VocalChat
`
`Setup again."
`
`Each VocalChat user has a unique VocalChat users network name (Identical to the users network
`name on some types of networks).
`
`The VocalChat users network name is set during the VocalChat User installation process.
`
`Run VocalChat Setup and choose User installation to set up your network name again.
`
`SONY EXHIBIT 1021- Page 44
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`44
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`
`
`"Not a WAV file"
`
`The file opened for playing (OGM or message) is not a valid WAV file.
`
`Select only WAV files for audio playback.
`
`SONY EXHIBIT 1021- Page 45
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`45
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`
`
`"Novell NetWare not detected. Please refer to the VocalChat Information for
`
`configuring VocalChat on your network"
`
`VocalChat was setup to use Novell NetWare, but Novell NetWare is not installed or not started.
`
`Install Novell NetWare on your computer or run VocalChat Setup again to change the VocalChat
`network configuration.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 46
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`46
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`
`
`"Post Office directory is not specified in VCSETUP.INI. Please run
`
`VocalChat Setup again."
`
`VocalChat uses a central directory, called the Post Office directory, for managing its users
`database (The Address Book) and voice mail database (The Voice Boxes).
`
`The Post Office directory name is written in your VCSETUP.INI file during VocalChats setup
`process.
`
`Run VocalChat Setup and choose Server installation to set up the Post Office directory.
`
`SONY EXHIBIT 1021- Page 47
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`47
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`
`
`"Post Office name is not specified in ... . Please run VocalChat Setup again."
`
`VocalChat uses a central directory, called the Post Office directory, for managing its users
`database (The Address Book) and voice mail database (The Voice Boxes).
`
`The Post Office has a unique name, to distinguish it from other VocalChat Post Offices. The Post
`Office name is written in your VCSETUP.INI file during VocalChats setup process.
`
`Run VocalChat Setup and choose Server installation to setup the Post Office correctly.
`
`SONY EXHIBIT 1021- Page 48
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`48
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`
`
`"Unable to initialize IPX socket"
`
`VocalChat uses one unique IPX socket number. Another application might be using the same
`socket number or the limit for open IPX sockets has been exceeded.
`
`If you get this error after some Windows crash, simply try to reboot first before running VocalChat
`again.
`
`Try to close one or more of the network applications or to run VocalChat before running other
`network applications.
`
`In case the IPX socket number has been taken by some other application which you cannot
`configure, you can modify the IPX socket number used by VocalChat. Simply add the line
`IPXSocketAddress = <your socket number> in the [Network] section of the VCSETUP.INI file
`which resides in the PostOffice directory.
`
`SONY EXHIBIT 1021- Page 49
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`49
`
`
`
`"Unable to initialize TCP socket"
`
`VocalChat uses one unique TCP/IP socket number. Either another application is using the same
`socket number, or the limit for open TCP/IP sockets has been exceeded.
`
`If you get this error after some Windows crash, simply try to reboot first before running VocalChat
`again.
`
`Try to close one or more of the network applications or to run VocalChat before running other
`network applications.
`
`In case the TCP socket number has been taken by some other application which you cannot
`configure, you can modify the TCP socket number used by VocalChat. Simply add the line
`TcpSocketAddress = <your socket number> in the [Network] section of the VCSETUP.INI file
`which resides in the PostOffice directory.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 50
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`50
`
`
`
`"Unsupported TCP/IP WINSOCK.DLL version."
`
`VocalChat was set up to use the TCP/IP network protocol for transmitting, but the WINSOCK.DLL
`module of the correct version was not found. WINSOCK.DLL is a standard component of TCP/IP
`networking software for windows packages, which is needed by VocalChat. VocalChat needs
`WINSOCK.DLL version 1.1.
`
`Replace your current WINSOCK.DLL with a WINSOCK.DLL compatible with version 1.1.
`
` Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 51
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`51
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`
`
`"VIPX.386 is not installed"
`
`VocalChat was setup to use the IPX network protocol for transmitting, but the VIPX.386 virtual
`driver is not installed. VIPX.386 is needed to support multiple DOS boxes when using the IPX
`protocol. Using IPX without having the VIPX.386 installed will crash Windows when DOS boxes
`access IPX at the same time as VocalChat.
`
`Please click on the VocalChat Information icon in the VocalChat program group for information
`on installing VIPX.386.
`
`SONY EXHIBIT 1021- Page 52
`
`52
`
`
`
`"VocalChat can't use [name] network protocol with [name] network. Please
`
`run VocalChat Setup again."
`
`VocalChat can use various network protocols, and various networks. Every network can work only
`with a specific network protocol (except for the Connection List file setting which supports all
`network protocols). There is a problem with the VocalChat network configuration, and the selected
`network is not compatible with the current network protocol.
`
`Run VocalChat Setup again and change the network settings.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 53
`
`53
`
`
`
`"VocalChat requires Enhanced Mode"
`
`VocalChat is a real time application and uses some advanced features, available only in Windows
`Enhanced Mode.
`
`Check in the Program Manager About if your Windows is running in Enhanced mode. VocalChat
`can not run in Standard Mode.
`
`To run Windows in Enhance mode, exit Windows, and run it again with the "\3" option.
`
`SONY EXHIBIT 1021- Page 54
`
`54
`
`
`
`"VocalChat requires Windows 3.1 or higher"
`
`VocalChat can not run on Windows 3.0 or lower.
`
`You must upgrade to Windows 3.1 or higher in order to run VocalChat.
`
`SONY EXHIBIT 1021- Page 55
`
`55
`
`
`
`"VocalTec Voice Compression Card not found or not properly installed.
`
`Hardware compression will not be available"
`
`VocalChat WAN could not find a VC Card installed, and therefor hardware voice compression will
`not be performed by VocalChat. The VocalTec Voice Compression is used to reduce VocalChat's
`network consumption when sending voice information over the WAN. Note that software
`compression can still be used by VocalChat.
`
` If you wish to take advantage of the VocalTec Voice Compression Card's capabilities and
`conserve network resources, make sure your card is properly installed.
`
`SONY EXHIBIT 1021- Page 56
`
`56
`
`
`
`"WAV file format not supported by audio device"
`
`The file opened for playing is WAV file with format that is not supported by your audio device. This
`can happen if the file was recorded with another audio device that supports this format.
`
`Use the device which was used to record the file in order to play the it.
`
`SONY EXHIBIT 1021- Page 57
`
`57
`
`
`
`"Windows for Workgroups is not properly installed. Please run Windows
`
`Setup"
`
`VocalChat was setup to use Microsoft Windows for Workgroups, but Windows for Workgroups is
`not installed or the network was not started.
`
`Install the Windows for Workgroups network on your computer or run VocalChat Setup again to
`change the VocalChat network configuration.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 58
`
`58
`
`
`
`"Windows is not properly configured for using Novell NetWare"
`
`VocalChat was setup to use Novell NetWare, but Novell NetWare was configured to work only on
`DOS, not on Windows. The NETWARE.DRV and VNETWARE.386 NetWare drivers were not
`loaded.
`
`Run Windows Setup and set Windows to use Novell NetWare.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about using VocalChat with NetWare.
`
`SONY EXHIBIT 1021- Page 59
`
`59
`
`
`
`"WINSOCK.DLL cannot be found."
`
`VocalChat was set up to use the TCP/IP network protocol for transmitting, but the WINSOCK.DLL
`module was not found. WINSOCK.DLL is a standard component of TCP/IP networking software
`for windows packages, which is needed by VocalChat.
`
`Make sure TCP/IP is properly installed on your computer and that the WINSOCK.DLL is in your
`path.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about configuring VocalChat on your network.
`
`SONY EXHIBIT 1021- Page 60
`
`60
`
`
`
`"You are not logged into the network. Log in and try again"
`
`You are using Novell NetWare but you are not logged in or attached to a NetWare server. You will
`not be able to connect to other users. Log in and run VocalChat again.
`
`Please click on the VocalChat Information icon in the VocalChat program group for more
`information about using VocalChat with NetWare.
`
`SONY EXHIBIT 1021- Page 61
`
`61
`
`
`
`Voice Box browser Error Messages
`
`Audio device is already in use
`
`Audio device not installed
`
`Can't copy file ... to ...
`
`Can't copy file ... to OGM file ...
`
`Can't copy message file
`
`Can't create WAV file
`
`Can't delete Folder ...
`
`Can't load DLLWAVE.DLL. Please run VocalChat setup again
`
`Can't open file
`
`Cannot change personal folders directory
`
`Error trying to delete file ....
`
`Error while playing
`
`Error while recording
`
`Folder ... is not a valid folder
`
`Folder already exists
`
`Invalid WAV file
`
`Not a WAV file
`
`OGM must be 8 bit mono WAV file with 8KHz VDF, 8KHz PCM or 11KHz PCM format
`
`Personal OGM file does not exist
`
`Unable to create folder
`
`VocalChat is not properly configured to use a VoiceBox
`
`WAV file format not supported by audio device
`
`SONY EXHIBIT 1021- Page 62
`
`62
`
`
`
`"Audio device is already in use"
`
`The Voice Box browser was trying to record or play a file (OGM or a message), using your audio
`device, but the device was used by another application.
`
`Quit or stop any other application that uses audio, before trying to record or play files with the
`Voice Box browser.
`
`SONY EXHIBIT 1021- Page 63
`
`63
`
`
`
`"Can't copy file [..] to [..]"
`
`The Voice Box browser couldnt save your OGM or one of your message files as another file.
`
`Make sure that you have chosen a valid filename.
`
`Make sure theres enough free space in the in the destination directorys drive.
`
`Make sure you have Create, Write and Erase permissions in the destination directorys drive.
`
`SONY EXHIBIT 1021- Page 64
`
`64
`
`
`
`"Audio device not installed"
`
`There is no audio device in your system or it is not properly installed in Windows. You will not be
`able play or record with the Voice Box browser.
`
`Install an audio device in Windows, using the instructions in the audio device manuals, and try
`again.
`
`SONY EXHIBIT 1021- Page 65
`
`65
`
`
`
`"Can't copy file [..] to OGM file [..]."
`
`You have selected a new OGM file, but it couldnt be copied onto your personal OGM file.
`
`Make sure theres enough free disk space in the Post Offices drive.
`
`Make sure you have Create, Write and Erase permissions in the Post Office directory.
`
`SONY EXHIBIT 1021- Page 66
`
`66
`
`
`
`"Can't copy message file"
`
`An error occurred while trying to copy a message file from one folder to another.
`
`Check that the destination folder directory exists, that it is not full and that you can create new
`files in it.
`
`Check that the source message file exists and is not locked by any other program.
`
`SONY EXHIBIT 1021- Page 67
`
`67
`
`
`
`Can't delete Folder [...]"
`
`An error occurred while trying to delete a folder. A folder is a subdirectory under the folders
`directory.
`
`Make sure that the folder name is a valid directory name.
`
`This directory must be valid and you must have Create, Erase and Write privileges given to it by
`the network administrator.
`
`
`SONY EXHIBIT 1021- Page 68
`
`68
`
`
`
`"Can't load DLLWAVE.DLL. Please run VocalChat Setup again"
`
`Voice Box browser can not load the DLLWAVE.DLL module.
`
`Run the VocalChat Setup again.
`
`SONY EXHIBIT 1021- Page 69
`
`69
`
`
`
`"Can't open file"
`
`An error occurred while trying to open a file for playing (OGM or a message). The file might not
`exist, and is listed in the VOCLCHAT.INI file even though the physical file was deleted or never
`created. Sometimes you will get messages with 0 length, when there is a VOICEBOX ICM ERROR
`or when the calling user disconnected without leaving a message. The messages are listed for you
`to see, but have no physical WAV files.
`
`Simply delete the problematic messages after seeing them.
`
`SONY EXHIBIT 1021- Page 70
`
`70
`
`
`
`"Cannot change personal folders directory"
`
`An error occurred while trying to change the personal folders directory. All personal folders reside
`as subdirectories under the folders directory.
`
`Make sure that the folders directory name is a valid directory name.
`
`This directory must be valid and you must have Create, Erase and Write privileges given to it by
`the network administrator.
`
`SONY EXHIBIT 1021- Page 71
`
`71
`
`
`
`"Error trying to delete file [..]"
`
`The VoiceBox browser encountered an error while trying to delete one of the message files.
`
`Make sure you have Create, Write and Erase permissions in the the Post Office directory.
`
`SONY EXHIBIT 1021- Page 72
`
`72
`
`
`
`"Error while playing"
`
`Some disk error occurred while playing a file (OGM or message). The file might be corrupted.
`
`Try to play it again. If the error repeats, delete the file.
`
`SONY EXHIBIT 1021- Page 73
`
`73
`
`
`
`"Error while recording"
`
`Some disk error occurred while playing a file (OGM or message).
`
`Check that the drive is not full.
`
`SONY EXHIBIT 1021- Page 74
`
`74
`
`
`
`"Folder [...] is not a valid folder"
`
`An error occurred while trying
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