`
`PATENT OWNER
`
`
`
`EXHIBIT 2040
`
`
`
`PART 7
`
`

`

`
`
`Glossary
`
`Accommodations and Meals Package
`
`Accommodations and meals packages include hotel accommodations and
`meals. They vary considerably. Some include three meals per day; others
`include certain specified meals: full English breakfast daily or dinner the
`second night, for example. Some include free access to sports facilities
`such as golfvcourses and tennis courts; others offer discounts on sporting
`activities. Some also offer sightseeing and other entertainment.
`
`Accommodations Package
`
`Accommodations packages normally include lodging alone. They are really
`just discounts onroom rates. Some are only available for particular seasons
`or on specified dates. Others are limited to particular numbers of nights.
`
`Accounting
`
`Accounting has been broadly defined as "the process of identifying, mea-
`suring, and communicating economic information to permit informed
`judgments and decisions by users of the information.” In practical terms,
`it is the process of analyzing, recording, classifying, reporting, and inter-
`preting financial information that reflects the financial condition of an
`organization.
`
`Accounting Cycle
`
`Accounting cycle is a term that refers to a sequence of procedures used to
`record and summarize transactions for an accounting period; to organize
`the summary data into financial reports, called statements; and to prepare
`for the next sequential accounting period.
`
`Accounting Principles
`
`Accounting principles are the rules generally accepted by the accounting
`profession for analyzing, recording, classifying, reporting, and interpret-
`ing financial information.
`
`

`

`528
`
`Glossary
`
`Accumulated Depreciation
`
`Accumulated depreciation is a bookkeeping figure that indicates a theoret-
`ical lessening in the value of an asset from the time it was purchased.
`
`Advertising
`
`Advertising is paid, nonpersonal communication directed to potential
`buyers.
`
`Affinity Group Package
`
`Affinity groups packages are packages designed for groups of people who
`share some common bond. Examples of affinity groups include students
`in the same college, alumni of one university, members of a social club,. a
`religious organization, or a fraternity or a sorority, or members of a given
`profession, such as doctors, dentists, or lawyers.
`
`Airline Catering
`
`Airline catering is the business of providing food for service by an airline
`crew during a flight.
`
`A la carte
`
`A term used to indicate that each item is individually priced in the menu.
`See Table d’h6te.
`
`All-Inclusive Package
`
`As the name implies, all-inclusive packages provide most or all of the nec-
`essary elements of travel,
`including transportation, accommodations,
`meals, transfers (ground transportation between an airport and a hotel or
`similar lodging property), entertainment, sightseeing, sports, taxes, and
`gratuities.
`
`All-Inclusive Resort
`
`An all-inclusive resort is one that commonly includes sleeping accommo-
`dations, all meals, entertainment, and activities in the quoted rate. Many
`also include round-trip airfare, liquor, and gratuities. The best known all-
`inclusive resort is Club Med.
`
`All-Suite Hotel
`
`All-suite hotels do not offer the traditional bedroomland bath accommoda-
`tions provided by most hotels; they offer only suites that include facilities
`for limited cooking. Most all-suite hotels do not have traditional restau-
`rants or bars, and most have no public meeting rooms. Many, however,
`
`

`

`Glossary
`
`529
`
`provide some form of limited foodservice, beverage service, or both: free
`breakfast buffets in the lobby, food vending machines in designated areas,
`and in-room bars are some of the possibilities.
`
`Ambiance
`
`In the hospitality industry, ambiance is a term used to refer to the aes-
`thetic impact of an establishment on its customers. Ambiance has any
`number of elements—furnishings,
`lighting, sound, decoration,
`theme,
`table setting, employees’ appearances and attitudes, and so on—all aspects
`of the establishments environment.
`
`American Plan (AP)
`
`Room rates quoted under the American Plan include three meals daily:
`breakfast, lunch, and dinner.
`
`American Service
`
`American service is characterized by food portioned and plated in the
`kitchen, then carried to diners by servers.
`
`Americans with Disabilities Act of 1990
`
`The Americans with Disabilities Act of "1990 is a key act of Congress that
`prohibits discrimination against the disabled (defined as people with any
`physical or mental impairment that substantially limits one or more major
`life activities).
`
`Asset
`
`An asset is defined as anything of value. The term is used to identify those
`items listed on a balance sheet as having value to an organization. Stated
`
`another way, assets are what a business organization owns.
`
`Automation
`
`Automation is a term referring to the use of electronic and mechanical
`equipment and machinery to take the place of humans in doing physical
`or mental work of one sort or another.
`
`Average Rate per Occupied Room
`
`Average rate per occupied room is calculated by dividing the room revenue
`for a given period by the number of rooms occupied in that period.
`4
`
`Average Sale per Customer
`Average sale per customer is calculated by dividing total dollar sales for a
`given time period by the number of customers served in that period.
`
`

`

`530
`
`Glossary
`
`Back Bar .
`
`Back bar is a storage and display facility located behind a bartender. It is
`commonly used to display some or all of the wines and liquors available at
`the bar, and it may also be used as a storage area for clean glassware. The
`compartments underneath are used for storage of bar supplies, which may
`include beers, wines, liquors, mixers, paper supplies, or any other item
`used at the bar. If these compartments are refrigerated, they may be used
`to store bottled beers and such food supplies used in beverage production
`as milk, cream, lemons, limes, and various fruit juices.
`
`Balance Sheet
`
`A balance sheet is a financial statement listing the assets, liabilities, and
`value of ownership claims to the assets of a business entity as of a specific
`date.
`
`Banquet
`
`Banquet is the term used for the prearranged service of food and bever-
`ages to a group of people. Banquets are normally held in private rooms but
`are sometimes held in reserved areas of larger public dining rooms.
`
`Bed and Breakfast Establishments
`
`Bed and breakfast establishments are small owner-operated lodging busi-
`nesses that include sleeping accommodations and breakfast in the quoted
`rate. They normally occupy the owner’s home. While they vary in quality, a
`growing number are operated at very high standards, rivaling that of fine
`hotels.
`
`Bermuda Plan
`
`See Breakfast Plan.
`
`Beverage Cost Percent
`
`Beverage cost percentage is the ratio of beverage cost to beverage sales
`expressed as a percentage.
`
`Beverages
`
`As used in the foodservice and lodging industries, beverages are those
`alcoholic and nonalcoholic drinks typically prepared by bartenders.
`
`Beverage Service
`
`The provision of alcoholic and other related beverages for consumption on
`premises is referred to as beverage service. The term beverage includes all
`
`

`

`Glossary
`
`53 1
`
`alcoholic beverages and any nonalcoholic beverages typically prepared by
`bartenders.
`
`Beverage Service Establishment
`
`A beverage service establishment is one that provides beverage service for
`its customers. In many cases, the beverage service establishment provides
`its customers with food as well: food sales may even constitute the major
`source of sales revenue.
`
`Boarding House
`
`A boarding house is a residential facility that provides lodging and meals
`for guests who normally consider the facility their home, whether tem-
`porarily or permanently. The services provided are typically restricted to
`limited housekeeping and meals, which tends to distinguish them from
`residential hotels. They are inexpensive, compared with residential and
`other hotels.
`
`Breakfast Plan (BP)
`
`The Breakfast Plan, sometimes called the Bermuda Plan, includes a full
`breakfast with the quoted room rate.
`
`Buffet Service
`
`Buffet service is a self-service arrangement characterized by diners serving
`themselves from a selection of foods attractively displayed on a long table
`or counter. Typically, each diner carries a plate, determines selections,
`places desired quantities of selected foods on the plate, then takes the plate
`to a table to consume the food. A set price is usually charged for each per-
`son, regardless of particular foods or quantities selected.
`
`Budget
`
`A budget is a financial plan developed for a period in the future. Therefore,
`a budget can be viewed as a manager’s attempt to project future financial
`performance.
`A
`
`Business and Industry Foodservice
`
`Business and industry foodservice is a term used to identify organizations
`that provide food for employees of particular firms in their offices or fac-
`tories during business hours.
`
`Cafe
`
`A type of food service establishment with roots in eighteenth century»
`France. Cafe’ is the French word for coffee, and it is probable that cafes
`were the French equivalents of English coffee houses.
`
`

`

`532
`
`Glossary
`
`Cafeteria Service
`
`Cafeteria service is a self—service arrangement characterized by diners
`
`selecting foods from a complete array of all foods available. Diners typi-
`cally have trays and proceed to the area where the kinds of foods they
`want are displayed. Items are priced separately. After the customer fin-
`ishes making selections, her selections are totaled by a cashier. The cus-
`tomer pays the cashier and takes the tray to a table.
`
`Casino Hotel
`
`Casino hotel is a term used to refer to transient hotels with gaming casi-
`
`nos. These hotels have allocated major amounts of space to casino gam-
`ing, which includes games of‘chance—blackjack, roulette, and poker, for
`example—and slot machines.
`
`Catering
`
`Catering is preparing and serving food to groups of people gathered for a
`specific purpose, such as attending a meeting or celebrating a wedding.
`Some caterers prepare and serve food only in their own halls; others pre-
`pare food in their own kitchens but serve only on premises provided by
`their clients. Some will both prepare and serve on premises provided by
`the client.
`
`Chain Restaurant
`
`Chain restaurants are those linked by some common identifiable charac-
`teristic, such as their products, their ownership, or their physical appear-
`ance. Wendy’s, Pizza Hut, and Kentucky Fried Chicken are all examples of
`chain restaurants.
`
`Chambers of Commerce
`
`Chambers of commerce organize businesses in a specific geographical
`area in order to promote the area and to foster business development and
`growth in the area. In areas that are economically dependent on travel and
`tourism, chambers of commerce have offices that provide information and
`assistance to travelers and refer travelers to local hotels, motels, and other
`
`properties.
`
`Check—In
`
`Check-in is the process by which people become guests in a lodging estab-
`lishment. Check-in takes place in a reception area, another name for that
`part of a front office known as the front desk. Here, guests register, are
`assigned accommodations, and pick up keys for their accommodations.
`
`

`

`Glossary
`
`533
`
`Check—Out
`
`Check-out is the process by which guests terminate their status as guests
`of a lodging establishment. During check—out, guests surrender the keys,
`verify the accuracy of their bills, and settle their accounts.
`
`Club Foodservice
`
`Club foodservice operations are those that provide foodservice in clubs
`and other similar membership establishments.
`
`Coaching Inns
`Coaching inns were lodging establishments located along stagecoach
`routes. At the coaching inns, tired horses were exchanged for fresh horses
`and stagecoach passengers were fed and given opportunities to rest, fre-
`quently overnight.
`
`Coffee House
`
`Coffee houses were foodservice establishments found in England begin-
`
`ning in the sixteenth century. They provided fresh-brewed coffee and light
`snacks.
`
`Coffee Shop
`
`Traditionally, a coffee shop is an American foodservice establishment with
`a limited menu designed to attract customers seeking coffee and some
`light accompaniment—a doughnut, a sandwich, or a slice of pie. Today,
`most have extensive menus more nearly resembling those of diners.
`
`Commercial Hotel
`
`Commercial hotel is a term used to refer to a specialized property that
`caters to business travelers, such as executives and sales personnel in need
`
`of transient lodgings. The term dates from the early twentieth century,
`when a number of newly constructed hotels—-Statler’s Buffalo property
`among them—were designed to accommodate single business travelers,
`providing the types of rooms and services that would appeal to those antic-
`ipated guests.
`
`Commercial Lodging Industry
`
`The commercial lodging industry is that'business—oriented segment of the
`lodging industry that provides transient accommodations to travelers. It
`consists of such profit-oriented lodging properties as hotels, motels, and '
`inns.
`
`

`

`534
`
`Glossary
`
`Condominium
`
`Condominium is a term that identifies a furnished housing unit with
`
`kitchen area, living room area, sleeping area, and bath. Condominiums are
`distinguished from other types of lodging establishments by their owner-
`ship characteristics: each condominium unit in a complex is indepen-
`dently owned, but the management of the complex provides maintenance
`for the outside and the common inside areas of the facility for a monthly
`
`fee. In addition, the grounds and other facilities are usually owned jointly
`by all of the condominium owners.
`
`Conference Center
`
`A conference center is a facility designed especially to accommodate meet-
`ings and conference business. Conference centers are typically located in
`suburban and rural areas andare designed to provide a setting that is
`comparatively free of distractions. Thus, conference centers tend to be
`conducive to concentration and learning and are selected by groups that
`
`require such settings for productive work.
`
`Contintental Breakfast Plan (CBP)
`
`The Continental Breakfast Plan is a rate plan that includes a light break-
`fast with the room rate. The composition of the light breakfast varies from
`one establishment to another. In some, it is limited to juice, Danish pas-
`
`try——also known as sweet rolls in some parts of the country—and a choice
`of coffee or tea. In others, it can include an array of juices, fruits, pastries,
`croissants, rolls, bagels, doughnuts, and a choice of regular or decaf-
`feinated coffee and tea.
`I
`
`Controllable Expenses
`
`Controllable expenses are those that managers can control or change in
`the near term.
`
`Controlling ‘
`
`Controlling is one of the functions of management. It is a process used by
`managers to regulate and sometimes restrain the actions of people in
`order to achieve desired goals. The process consists of managerial deci-
`sions and actions aimed at achieving desired goals.
`
`Control Process
`
`The control process consists of four steps.
`1. Establish standards and standard procedures for operation.
`
`2. Train employees to follow established standards and standard pro-
`cedures.
`
`

`

`Glossary
`
`535
`
`3. Monitor employee performance and compare actual performance
`with established standards.
`
`4. Take appropriate action to correct deviations in performance.
`
`Convention
`
`A convention is an assembly of people who are members of an organiza-
`tion, delegates representing members, or simply individuals with a com-
`mon interest or concern. Conventions are special events, typically held
`
`annually, and are normally international, national, or regional in scope.
`
`Convention Hotel
`
`A convention hotel is one that focuses on conventions as the primary
`
`source of business.
`
`Convention and Meeting Package
`
`A convention and meeting package, typically offered by hotels and spon-
`soring organizations, commonly includes accommodations, meals, sight-
`seeing, and other activities.
`
`Convention and Meeting Planners
`
`Convention and meeting planners are employees of or consultants to cor-
`porations, government agencies, and other large organizations. Their pro-
`fession is planning and running conventions and meetings.
`
`Convention and Visitor’s Bureau
`
`A convention and visitor’s bureau is a govemment-sponsored agency
`established to attract groups, business meetings, conventions, tours, and
`other forms of tourism to the cities or regions they represent. They fre-
`
`quently assist in convention arrangements and often act as housing coor-
`dinators for convention groups.
`
`Corporate Travel Office
`
`A corporate travel office makes travel arrangements for corporate person-
`nel traveling on business.
`
`Cost Control
`
`Cost control is the process used to regulate costs and guard against exces-
`sive costs.
`‘
`
`Counter Service
`
`Counter service is a type of service characterized by the service of food on
`a level surface known as a counter, on which servers place customers’
`
`

`

`536
`
`Glossary
`
`selections. The customers may be either seated at the counter or standing,
`and they may consume the food at the counter or at some other location
`within the establishment.
`
`Current Asset
`
`"
`
`Cash or other assets that a business can reasonably expect to realize in
`
`cash, to sell, or to use up, normally within a year.
`
`Current Liabilities
`
`Current liabilities are those financial obligations that are due to be paid
`within the next accounting period.
`
`Cycle of Service
`
`Cycle of service is the complete chain of events experienced by a customer
`from his first contact with an organization to the point when the customer
`considers the service complete. It is the sum total of the customer’s
`moments of truth.
`
`De Facto Recognition
`
`De facto recognition is a form of recognition acknowledging the existence
`of a government without supporting the means by which it came to power.
`
`De Jure Recognition
`
`De jure recognition is a form of recognition acknowledging both the exis-
`tence of a government and the means by which it came to power.
`
`Desk Clerk
`
`See Room Clerk.
`
`Diner
`
`A diner is a foodservice establishment offering full service that is normally
`
`moderately priced and typically open very long hours—sometimes twenty-
`four hours a day. Diners serve breakfast, lunch, and dinner from a single,
`multipage menu. In most diners, the customer can order any meal at any
`hour—breakfast at 11 P.M., for example.
`
`Direct Providers of Travel Services
`
`Direct providers of travel services are those businesses in direct Contact
`with travelers that provide the services necessary for their travel. Exam-
`ples include hotels, restaurants, airlines, travel agents, and rental car com-
`panies.
`
`

`

`Glossary
`
`53 7
`
`Directing
`
`Directing is one of the functions of management. It is the process of
`achieving organizational goals by leading, motivating, and supervising
`subordinates.
`
`Discount Outlet Centers
`
`Discount outlet centers are collections of retail stores specializing in the
`sale of name—brand merchandise at discount prices.
`
`Diversity
`
`Diversity is a terrn used in this text to refer to the fact that both the hospi-
`tality workforce and its customer base includes people with differences in
`ethnicity, gender, religion, sexual orientation, national origin, and cultural
`background.
`
`Dormitory
`
`A dorrnitory is a lodging facility affiliated with some educational or other
`institution. Dormitories provide sleeping accommodations for those in
`residence in the institution. It is this institutional affiliation that differenti-
`
`ates a dormitory from a lodging house.
`
`Drive-ins
`
`Drive-ins are restaurants within large parking lots. They feature food
`served to customers seated in their parked automobiles. Orders are taken
`from customers, conveyed to the kitchen, and served when ready. The food
`is served on special trays that hook onto the frame of the open automobile
`window, and customers can eat without leaving their cars. In some drive-
`ins, servers are equipped with roller skates to speed service.
`
`Drive-Through
`
`A drive-through is an operation at which a customer can drive a vehicle to
`a window to obtain and pay for food without ever leaving the vehicle. Hav-
`ing received the food, the customer drives away to consume the food else-
`where.
`
`Economy Bus Tour
`
`An economy tour is an inexpensive tour. Accommodations are likely to be
`in a budget motel. Meals are likely to be simple: extensive menu choices
`and gourmet cuisine are unlikely. If the tour includes admissions to events, »
`the seats are not likely to be the best.
`
`

`

`538
`
`Glossary
`
`Employee Assistance Plan (EAP)
`The Employee Assistance Plan refers to the collective activities undertaken
`by an employer to assist employees in dealing with such problems as sub-
`stance abuse and a range of issues relating to such areas as physical
`health, mental health, personal and family finance, the law, and education,
`among many possibilities.
`
`Employee Empowerment
`
`In the service industry, employees are said to be empowered when they
`have the power to make decisions about how best to meet the particular
`needs of a guest or customer in a particular instance.
`
`Employee Turnover
`Employee turnover is the ratio of new employees replacing departed
`employees to the total number of employees.
`
`English Service
`English service is characterized by a main entree—a roast of beef or lamb,
`or a turkey, for example—-placed in front of the host at the head of the table,
`who then carves and plates it. A server places the plates in front of diners.
`
`I Entertainment
`
`Entertainment is a term commonly used to refer to diverting or engaging
`sights and sounds, presumably those that will hold one’s attention and
`occupy one’s mind for some period. Entertainment does not normally
`suggest physical activity of the type that one associates with recreation.
`
`Entertainment Area
`
`An entertainment area is a geographical area that has become well known
`as a center or focal point for some type of entertainment.
`
`Ethnic Restaurant
`
`An ethnic restaurant is one that specializes in foods associated with a par-
`ticular culture. Among the most common of these are Chinese, Mexican,
`Greek, Japanese, German, Italian, Spanish, and Indian.
`
`European Plan (EP)
`Room rates quoted under the European Plan include no meals. The Euro-
`pean Plan has become the standard in most American transient hotels.
`
`Events Package
`An events package focuses on particular events or performances: football
`games, festivals, theater, art exhibits, and so on. Events packages usually
`
`

`

`Glossary
`
`53 9
`
`include transportation and admission to the event or performance—and
`may include such other features as accommodations, meals, and rental
`cars.
`
`Exhibition
`
`An exhibition is an event aimed at entertaining, enlightening, or instruct-
`
`ing the public; at offering specific goods or services for sale; or at provid-
`ing opportunities for competition and judging. They may or may not be
`open to the public. Exhibitions are usually smaller that expositions and
`are often simply called "shows.”
`
`Expense
`
`An expense is a cost associated with doing business.
`
`Exposition
`
`An exposition is similar to an exhibition, but it is larger and open to the
`public.
`
`Extended-Stay Hotel
`
`An extended—stay hotel is a property that caters to those who intend to stay
`longer than typical transient guests and those who seek accommodations
`other than the traditional hotel accommodation of bedroom and bath. The
`
`typical extended-stay hotel provides a home-like environment and
`attempts to minimize the resemblance to other commercial lodging facili-
`ties. Accommodations in extended—stay hotels tend to resemble those in a
`
`living
`fine garden apartment complex—a suite consisting of kitchen,
`room, bedroom, and bath as well as recreational facilities for swimming
`
`and other forms of exercise. Suites in extended—stay hotels commonly fea-
`ture exterior entrances, with parking by the door.
`
`Family Restaurant
`
`A family restaurant is one that caters to family groups—parents with chil-
`dren and other contemporary family groupings. In order to appeal to fam-
`ilies, operators must make a number of important decisions with respect
`to menu, food quality, menu prices, service, and ambiance.
`
`Family Vacation Package
`
`A family vacation package includes accommodations at specific destina-
`tions and attractions that appeal particularly to families: Disney World,
`Sea World, or Busch Gardens, for example. They normally include other
`appealing features, such as some type of child care for part of the vacation,
`for example, so that adults can have time for themselves.
`
`

`

`540
`
`Glossary
`
`Fast-Food Establishment
`
`A fast-food establishment is one in which there is little or no waiting for
`food. Many in the industry identify these establishments as fast—service or
`quick—service restaurants, in recognition of the fact that the service is fast,
`not the food.
`
`Financial Accounting
`
`Financial accounting is a branch of accounting concerned with analyzing,
`recording, classifying, and summarizing the day—to-day transactions that
`occur in an organization.
`
`Fine-Dining Establishment
`
`In a fine-dining establishment, the emphasis is on high—quality foods,
`expertly prepared and professionally served. Fine—dining establishments
`tend to use few convenience foods, and most foods are prepared from
`fresh ingredients. Such restaurants are typically among the most formal
`and are often among the most expensive.
`
`Fixed Asset
`
`A fixed asset is one that will last beyond one year.
`
`FlylCruise/Hotel Package
`
`A fly/cruise/hotel package normally includes air transportation, a cruise,
`and a specified number of nights at a hotel. These packages are typically
`offered by cruise—line companies, such as Cunard, that own resort hotels in
`the general vicinity of a ship’s point of departure.
`
`FlylCruise Package
`
`A fly/cruise package includes air transportation to and from a point of
`departure, transfers, and a cruise. Fly/cruise packages are almost always
`all-inclusive, meaning that the package price includes the cost of airfare,
`accommodations, all meals, and entertainment. Gratuities and sightseeing
`
`are typically extra.
`
`Fly/Drive Package
`
`A fly/drive package typically includes airfare and rental car only. They are
`intended for travelers who prefer to make their own travel plans. Fly/drive
`packages are usually prepared by airlines in partnership with rental "car
`companies.
`
`Food Cost Percentage
`
`Food cost percentage is the ratio of food cost to food sales expressed as a
`percentage.
`
`

`

`Glossary
`
`541
`
`Foodservice
`
`Foodservice is the act of providing foods fully prepared for immediate con-
`sumption on premises or off.
`
`Food Quality
`
`Food quality is a term used to refer to the degree of excellence in food
`products.
`
`Fortified Wine
`
`A fortified wine is a still wine to which brandy has been added to enhance
`the flavor and to increase the alcoholic content. Sherry is among the best-
`known fortified wines.
`
`Franchise
`
`A franchise is a contract between two parties—a franchisor and fran-
`chisee—that grants the franchisee the right to use the franchisor’s name,
`sell its products, and participate in its programs and services under set,
`specific conditions.
`
`French Service
`
`French service is characterized by service from a gueridon, a specially
`equipped cart or trolley on which food is transported from kitchen to din-
`ing room.
`
`Frequent-Flyer Program
`
`A frequent-flyer program is an incentive program that awards mileage for
`travel on a given airline and provides various rewards for accumulated
`mileage. The awards may include upgrades to first—class seats, free flights,
`free car rentals, and free hotel rooms.
`
`Front Bar
`
`A front bar is a fixed counter for beverage service, directly accessible
`to customers and open for business on a regularly scheduled basis.
`Front bars are permanently fixed in particular locations within establish-
`ments.
`’
`
`Front Office
`
`Front office is a term commonly used to refer to the location where the
`front desk is situated within a lodging property. To guests, the front office‘
`represents the lodging property: it is their first point of contact on arrival
`and last point of contact at departure.
`
`

`

`542
`
`Glossary
`
`Front Service
`
`Front service is a term used to identify the people who provide a variety of
`useful and desirable personal services for guests. These include attended
`service at the front door for handling luggage, obtaining taxicabs, and
`opening doors; escorting guests from the front desk to the assigned accom-
`modations; carrying luggage for guests; opening guest room doors for
`those having difficulty with their keys; delivering newspapers, mail, pack-
`ages, or telephone messages to guests’ rooms; providing information about
`restaurants, theaters, shopping, and sightseeing (if this is not done at the
`front desk); making reservations or providing tickets, or attending to both
`of these, for shows, tours, sporting events, and transportation.
`
`Gaming
`
`Gaming is another term for casino gambling.
`
`“Golden Age of Hotels”
`
`The decade of the 1920s——popularly known as the Roaring Twenties—was
`a particularly important period of hotel development. It has been charac-
`terized as the "golden age of hotels” because of the large number of hotels
`constructed, their size, and the very high occupancy rates they were able
`to maintain.
`I
`
`Guaranteed Reservation
`
`A guaranteed reservation is a room reservation that a lodging establish-
`ment guarantees to hold provided the guest guarantees payment for one
`night.
`
`Guest House
`
`See Tourist Home/Guest House.
`
`Guest Ranch
`
`A guest ranch is a resort property that emphasizes horseback riding and
`related activities. Guest ranches are typically properties of fewer than one
`hundred rooms that provide housekeeping services, food, and other sea-
`sonal recreational facilities——swimrning, tennis, and hunting, for example.
`
`Health Spa
`
`Health spa is a general term given to lodging establishments that focus on
`providing some form of beneficial, health-related services. They tend to
`specialize—some in weight reduction, others in cosmetic therapy, others
`in drug or alcohol rehabilitation, among many other specialties.
`
`

`

`Glossary
`
`543
`
`Hospital
`
`A hospital can be defined as a specialized lodging facility established to
`provide medical care for the sick. Hospitals also provide various hospitality-
`oriented services. They offer sleeping accommodations and many of the
`same services provided by hotels—including housekeeping, room service,
`telephone, television, and a pharmacy—and often such additional services
`as hairstylists, gift shops, and lending libraries.
`
`Hospitality
`
`‘Hospitality is a term derived from the Latin word hospitare, meaning '"to
`receive as a guest.” “To receive as a guest" is a phrase that implies a host
`prepared to meet a guest’s basic requirements while that guest is away
`from home—food, beverages, and lodging.
`
`Hospitality Industry
`
`The hospitality industry consists of businesses that provide food, bever-
`ages, or lodging to travelers.
`
`Hostel
`
`A hostel is an inexpensive lodging establishment that typically caters to
`younger transient customers. Hostels provide little or no service, and
`many offer very little privacy The typical hostel provides a bed for the
`night and offers no frills. Some provide a community kitchen in which
`guests may prepare their own meals. Everyone staying in a hostel is
`expected to participate in keeping it clean. There is usually a limit to the
`number of nights an individual is allowed to stay.
`
`Hotel
`
`The term hotel has been used traditionally to identify a lodging facility of
`two stories or more that provides sleeping accommodations and other ser-
`vices for its guests. Hotels have commonly offered housekeeping services
`and luggage-carrying assistance as well as food, beverage, telephone, and
`other services. The extent of these services varies from property to property
`
`Some hotels provide the full range: restaurants; bars; cocktail lounges;
`room service; hairstylists; exercise salons; computer, photocopy, and FAX
`facilities; laundry and dry cleaners; gift shops; check cashing and other
`financial services; newsstands; travel agencies; drugstores, and other ser-
`vices. Other hotels provide nothing beyond the basics: sleeping accommo— »
`dations and housekeeping services.
`
`

`

`544
`
`Glossary
`
`Hotel Representative
`
`A hotel representative, usually called a “hotel rep,” is an individual or firm
`that represents hotels—usually a number of them in many different loca-
`tions—-and sells the services of those hotels directly to individuals, busi-
`
`nesses, and groups.
`
`-Housekeeping
`
`Housekeeping is a term used to refer to that collection of activities aimed
`at cleaning and otherwise maintaining and caring for guest accommoda-
`tions and other areas of a lodging property.
`
`Hub-and-Spoke Routing
`
`In an effort toffill the maximum number of seats on each flight and