-I
`
`Basic Guest Check Operations
`
`Begin Check for Another Operator
`
`This feature is used to begin checks for another operator. It is typically used for
`cashiers who place carry—out orders, banquet charges, or checks for other
`employees. The operator for whom the check is begun is the check operator. The
`operator who begins it for them is the transaction operator. The Program section
`below describes the options used to control posting to each operator.
`
`Samantha, the hostess, seats a party at table 12 and takes a drink order.
`She then opens a guest check for that party at table 12, enters the guest
`count, places their drink order, prints the check, and hands it to George,
`who will deliver the drinks and take over as the server at table 12 for the
`
`remainder of their stay.
`You must be privileged to begin a guest check.
`This key adds to the “Checks Begun” field and the “Checks” field on
`Financial reports and the Open Check and Closed Check reports. Totals
`and tenders are reported according to the programming of the Revenue
`Center Parameters File, as listed below.
`
`Reports
`
`Keyboard File or Touchscreen File:
`
`0 [Begin Check By Num] key
`Workstation Table:
`
`0 Allow Replacement Sign—in Outside of Transaction — Type Definition
`#1 1
`
`This must be OFF in order to enable Type Definition #12
`
`0 Auto Begin Check when Check Number or ID is Entered Outside of a
`Transaction — Type Definition #12
`This Type Definition will work only if Type Definition #11 is OFF.
`
`Operator File
`
`0 Require Check Employee Number with New Check - Type Definition
`#3
`
`0 Use Employee Number to Open Check for Another Employee — Type
`Definition #4
`
`Revenue Center Parameters File:
`
`0 ON = Post Totals to Transaction Operator; OFF = Post Totals to Check
`Operator — Posting Option #6
`
`0 ON = Post Tenders to Transaction Operator; OFF = Post Tenders to
`Check Operator — Posting Option #7
`
`o If No Transaction Operator Cashier Totals, Post to Check Operator
`Cashier Totals - Posting Option #8
`Order Device File:
`
`0 ON = Print Transaction Employee Name & #; OFF = Print Check
`Employee Name & # — Option #1
`
`Related
`
`Begin Check by Table Number
`Fast Transactions
`
`8700 User's Manual
`
`4-15
`Petitioners‘ Exhibit 1027, Page 121
`
`

`
`Basic Guest Check Operations
`
`Post Guest Count to Check
`
`Post Guest Count to Check
`
`Cover
`charge
`
`El
`©©@@
`
`D
`
`Required with Begin Check
`
`1. Begin new guest check.
`
`2. At the prompt, “ENTER NUMBER OF GUESTS”, type guest
`count (0 to 999).
`
`3. Press [Enter] or [Guests].
`
`The Guest Count appears in the check heading.
`
`Optional Begin Check (or Change Guest Count)
`1. Begin or pick up a guest check.
`
`2. Type the desired guest count and press [Guests].
`
`The Guest Count appears in the check heading.
`
`With Service Charge
`
`1. Begin or pick up a guest check.
`
`2. Press the service charge key programmed to post to guest
`count (this is usually a cover charge).
`
`3. Repeat Step 2 for each guest.
`
`The Guest Count appears in the check heading.
`
`Menu Items Post to Guest Count
`
`1. Begin or pick up a guest check.
`
`2. Post menu items normally. If programmed, certain menu
`items will add to the Guest Count. These are usually entrees.
`
`Prompts
`
`mm W" Required
`AUTHORIZATION, ENTER
`You are not privileged to
`An authorized person's ID
`ID NUMBER: CHANGE
`change the guest count.
`number must be entered.
`NUMBER OF GUEST
`
`
`
`SERVICE CHARGE THAT
`ADDS T0 GUEST COUNT
`REQUIRED
`
`[Service Charge] that
`adds to the Guest Count
`has not been pressed.
`
`MORE THAN 9 GUESTS?
`
`The system is
`programmed to require
`confirmation of a guest
`count higher than nine.
`
`Press the [Service Charge]
`key programmed to post to
`Guest Count (this is
`usually a cover charge).
`
`Press [Enter] to accept or
`[Clear] to change.
`
`4-1 6
`
`Petitioners‘ Exhibit 1027, Page 122
`
`

`
`-]
`
`Basic Guest Check Operations
`
`Post Guest Count to Check
`
`[Guests] is used to declare the number of guests on a guest check. Other ways that
`guests can be counted:
`
`0 menu items (such as entrees) can accumulate a guest count
`
`0 a service charge key (usually a cover charge) can accumulate a guest count
`
`0 by seat number
`
`Typically, most establishments require servers to declare the number of guests
`when prompted during the begin check procedure.
`
`Mary is waiting on a table of two. A friend decides to join them and orders
`from the menu. When Mary picks up the check to add the newcomer's
`order. she changes the guest count by pressing [3] [Guests].
`
`PfiVi'e9eS You may be required to enter the number of guests when you begin a
`guest check. Changing the guest count on a check is a separate privilege.
`
`ReP°flS
`
`The guest count is used to calculate the number of guests and sales
`averages per guest on financial reports.
`
`F’f°9fam Keyboard File or Touchscreen File:
`
`0 [Guests] key
`
`Operator File:
`
`0 Number of Guest Entry Required for New Check — Type Definition #2
`
`Employee Class File:
`
`0 Authorize/Perform Change of Number of Guests — Transaction
`Privilege #33
`Seat Entry Key
`M [Guests] is disabled if you are using seat numbers for the guest count.
`
`8700 User's Manual
`
`4-17
`Petitioners‘ Exhibit 1027, Page 123
`
`

`
`Basic Guest Check Operations
`
`Seat # Key
`
`Seat # Key
`
`E]
`9999
`
`W
`
`.:
`
`3
`@@'®"’
`
`Performing this function on the HHT may require
`different steps than those described here. Refer to
`the 8700 HHT Programming & Operations Manual.
`
`Required Seat Entry
`1. Begin a guest check. The system prompts: “SEAT 1: READY
`FOR YOUR NEXT ENTRY".
`
`2. Enter the menu item(s) for this seat.
`
`3. Press [Seat #] to increment the seat number or enter the next
`seat number and press [Seat #]. Enter the items for the next
`guest. Continue incrementing the seat number until all items
`have been ordered for each guest.
`
`Optional seat Entry
`
`1. Begin a guest check.
`
`2. Enter the seat number (1-63) and press [Seat #].
`
`3. Enter menu item(s) for this seat.
`4. Press [Seat #] to increment the seat number or enter the next
`seat number and press [Seat #]. Enter the items for the next
`guest.
`
`5. Continue incrementing the seat number until all items have
`been ordered.
`
`Note
`
`If you enter [0] [Seat ii], the active seat will be 0.
`The System will not allow you to enter 0 for the
`Seat # if you are required to enter a seat number.
`
`Prompt
`
`% Am" Required
`
`add another seat.
`
`ENTRY EXCEEDS GUEST
`COUNT
`
`The number of seats is more than
`the number of guests entered
`when the check was begun.
`
`Press [Clear] to
`continue. Increase
`the guest count to
`
`4-1 8
`
`Petitioners‘ Exhibit 1027, Page 124
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Seat # Key
`
`This key is used to assign a seat number, up to 63 per guest check, to the check
`detail. Seat numbers can facilitate the coordination of food preparation and
`delivery, allow the server to provide a total per guest (without splitting the check),
`and expedite a split check operation. For more information on the uses of the Seat #,
`refer to the 8700 Feature Reference Manual.
`
`In this illustration, the order output detail is grouped by seat number.
`
`Dining Room
`Kitchen - Hot Prep
`
`fi‘_2£"'____
`TBL 101/1
`GST 2
`
`iii
`1 Nachos
`
`1 Burger
`
`kfii
`
`1 Soup
`1 Club
`
`iii-
`
`kfii
`
`EK 48
`
`JAE2'9313:32
`
`PfiVi|e9e5 Once a check is begun, you may be required to enter a seat number for
`each guest’s order.
`
`The Revenue Center must be programmed to enable the use of seat
`numbers. If the seat number should default to 1, it must be programmed
`to do so.
`
`Refer to the 8700 Feature Reference Manual.
`Edit Seat # Key
`
`8700 User's Manual
`
`4-19
`Petitioners‘ Exhibit 1027, Page 125
`
`

`
`Basic Guest Check Operations
`
`Overview
`
`Edit Seat
`
`You can edit an active seat two ways:
`
`:1 Edit Seat # Key (see Procedure 1 below)
`
`in TouchEdit, including TouchShare (see Procedure 2 on
`page 4-22)
`
`Procedure 1: Edit Seat # Key
`
`1. Pick up the guest check.
`
`2. Press [View Seat #]. The screen groups items by seat.
`
`3. Change the active seat number to the seat to which you wish
`to add an item. (Enter seat number and press [Seat #].)
`
`4. Enter the line number (at left) of the item to be transferred,
`and press [Edit Seat #]. The selected item transfers to the
`active seat.
`
`E(
`
`999
`
`©
`
`5. Press [Clear] to exit the Edit Seat mode. The active seat is the
`seat number of the last detail item entered in Edit Seat mode.
`
`At this point, additional menu items may be entered.
`
`Note
`
`You can use the “Split Check" feature in the Edit
`Seat Mode. Refer to page 8-15 for more
`
`Prompts
`
`mm Ace" Required
`
`INVALID SEAT NUMBER
`
`Incorrect seat number
`was entered.
`
`Press [Clear] and enter
`the correct seat number
`
`63.
`
`ENTRY TOO LARGE
`
`An entry greater than 63
`was made.
`
`Press [Clear] and enter a
`number between 1 and
`
`(1-63).
`
`20
`
`Petitioners‘ Exhibit 1027, Page 125
`
`

`
`
`
`Basic Guest Check Operations
`Edit Seat
`
`[Edit Seat #] is used to change the detail for an active seat number on a guest check.
`A seat number may be edited at any time before the guest check is tendered.
`
`Example Mary has pressed COFFEE for seat #3 and it is supposed to go to seat #2.
`Using [Edit Seat #], she can change the seat # for that menu item.
`
`Privileges To edit seats after printing a memo check, the operator must be privileged
`to reprint memo checks (Employee Transaction Privilege #10, Authorize/
`Perform Reprinting of Memo Checks).
`
`Program
`
`Refer to the 8700 Feature Reference Manual.
`
`Related
`
`Note
`
`Seat Entry Key
`Splitting a Guest Check
`
`If a Touchscreen UWS/3 is used, an “Edit Seat” Touchscreen may be
`programmed to pop up once [Edit Seat #] is pressed. An edit seat
`Touchscreen would include all necessary editing keys to correct a guest
`check.
`
` 8700 User’s Manual
`
`4-21
`
` 127
`
`Petitioners' Exhibit 1027, Page
`
`

`
`Basic Guest Check Operations
`
`Edit Seat
`
`
`
`Procedure 2: TouchEdit Seat
`
`TouchEdit allows you to touch detail items for an active seat
`number on a guest check in order to:
`
`El Move detail items to a NEW or EXISTING seat (see below)
`
`D TouchShare detail items among seats (see page 4-26)
`
`Move Detail Items to a New or Existing Seat
`
`1. Pick up a guest check.
`
`2. Press [TouchEdit Seat].
`
`The screen will display separate seat windows for the first
`available, non—closed seats in ascending order. Up to four seat
`windows will display at one time.
`
`Remember: When the right scroll button appears
`in the lower right—hand corner, more seat windows are
`available for editing.
`
`>>
`
`The example below is displaying two seat windows because
`only two seats are active on the selected guest check:
`
`I cheeseburger
`Hell
`Cheddar Chee
`
`Chef S: I ad
`Ranch
`Soup Du dour‘
`Crab Puff:
`Diet Pepsi
`
`T
`
`detail item(s)
`
`scroll buttons
`
`n <— seat number
`
`~ _
`
`u If you want to move items to an existing seat, continue
`with the next step.
`
`0 If you want to move items to a new seat, press [New] before
`continuing with the next step. An empty seat window with
`a new seat number will appear.
`
`3. Touch the item(s) you want to move.
`
`Remember: You may need to scroll down to access detail items
`
`4-22
`
`Petitioners‘ Exhibit 1027, Page 123
`
`

`
`Basic Guest Check Operations
`Edit Seat
`
`in seat windows containing more items than can fit on the
`screen at one time.
`
`Once you touch an item, the system highlights it, and displays
`the selected seat's number and highlighted item's value
`(without tax) in the Edit Seat window as shown in this
`
`example:
`
`
`
`I Cheeseburger
`Uell
`Cheddar Chee
`
`I Chef Salad
`Ranch
`I Soup Du Jour
`I Crab Puff:
`
`6 Diet Pepsi
`
`
`V
`
`edit seat window
`
`Edit SEFIT
`Selected I.00
`SE91 I
`
`
`
`4. Touch the seat window where the selected detail item(s)
`should be moved.
`
`Note: If you attempt to move a consolidated detail item, such
`as four crab cakes, the system will prompt you for the number
`of detail items to be moved. In which case, you must enter the
`number before continuing.
`
`The detail item(s) now appear in the detail for the selected
`seat, along with a new total in the Amount Due field as shown
`in this example:
`
`
`
`
`I Cheeseburger
`UellCheddar Ghee
`
`I Diet Pepsi
`
`I Chef Salad
`Ranch
`I Soup Du Jour
`
`I Crab Puffs
`
`8700 User's Manual
`
`4-23
`Petitioners‘ Exhibit 1027, Page 129
`
`

`
`Basic Guest Check Operations
`
`Edit Seat
`
`5. To save changes and exit this procedure, press [Done] and then
`[Yes] when prompted Exit and save changes?
`or
`
`To exit without saving, press [Cancel] and then [Yes] when
`prompted Changes made . Quit?
`
`4-24
`
`Petitioners‘ Exhibit 1027, Page 139
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Edit Seat
`
`['TouchEdit Seat] allows you to move detail items to new and existing seats, or to
`share detail items among seat numbers. A seat number may be edited at any time
`before the guest check is tendered.
`
`Example
`
`Steve assigned the turkey club to seat three by mistake. The sandwich
`should go to seat two. He picks up the guest check, presses [TouchEdit],
`touches the turkey club detail item in seat window three, and then
`touches seat window two. The sandwich now appears on seat two.
`
`Toeditseatsafterprintingamemocheck,theoperatormustbeprivileged
`
`to reprint memo checks (Employee Transaction Privilege #10, Authorizel
`Perform Reprint of Memo Checks).
`Refer to the 8700 Feature Reference Manual.
`TouchShare
`
`Related
`
`TouchSplit
`TouchVoid
`
`8700 User's Manual
`
`4-25
`Petitioners‘ Exhibit 1027, Page 131
`
`

`
`Basic Guest Check Operations
`
`Edit Seat
`
`Touchshane Detail Items Among Seats
`
`1. Pick up a guest check.
`
`2. Press ['TouchEdit Seat].
`
`3. Touch the menu item(s) you want to share.
`
`The system highlights your selection.
`
`4. Press [Share].
`
`The Select SEAT(s) window, which displays a separate key for
`each seat, is shown in this example:
`
`
`
`I Diet Pepsi
`
`I
`
`Iced Yea
`
`I Mineral Uater
`
`I Cranberry Juic
`
`
`
`Select SEQT(s)
`
`‘ Lofil IE5: I
`
`
`
`Remember: When the right scroll button under Select seats
`isn't grayed out, more seats than those appearing on screen
`are available for sharing.
`
`5. Touch the seat key(s) for the seat(s) that will share the selected
`detail item(s), and then press [Enter].
`or
`
`Press [All] to select all seats on the current check.
`
`The detail item(s) appear in each seat window you selected,
`with the quantity and cost adjusted accordingly, as shown in
`this example:
`
`I/4 Fruit 8 Cheese
`
`I/4 Fruit & cheese
`
`1/4 Fruit & Cheese
`
`I Cranberry Juic
`
`4-26
`
`Petitioners‘ Exhibit 1027, Page 132
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Edit Seat
`
`[Share], when accessed through [TouchEdit Seat], allows a detail item’s cost to be
`shared among active seat numbers on a guest check.
`
`The customer in seat two has ordered one Death by Chocolate dessert and
`three forks. Gary picks up the guest check and posts the dessert to seat
`two.
`
`TouchSplit
`
`Upon finishing the dessert, the other two customers at the same table ask
`to share the cost.
`
`Gary picks up the guest check, presses [TouchEdit Seat], selects the
`Death by Chocolate detail item on seat window two, and then presses
`[Share]. When the Select Checks screen opens, he touches the keys for
`seats one and three, and then presses [Enter]. The dessert is divided into
`thirds, and the amount due for each seat now reflects the new charge.
`Refer to the 8700 Feature Reference Manual.
`TouchEdit
`
`Related
`
`8700 User's Manual
`
`4-27
`Petitioners‘ Exhibit 1027, Page 133
`
`

`
`Basic Guest Check Operations
`
`Edit Seat
`
`6. To save changes and exit this procedure, press [Done] and then
`[Yes] when prompted Exit and save changes?
`or
`
`To exit without saving, press [Cancel] and then [Yes] when
`prompted Changes made . Quit?
`
`4-28
`
`Petitioners‘ Exhibit 1027, Page 134
`
`

`
`Basic Guest Check Operations
`Edit Seat
`
`8700 User's Manual
`
`4-29
`Petitioners‘ Exhibit 1027, Page 135
`
`

`
`Basic Guest Check Operations
`
`Fast Transaction
`
`Fast Transaction
`
`Procedure
`
`Burger
`
`[E]
`@099
`
`1. Sign in.
`2. Press the first menu item selection key (direct access, NLU,
`or SLU). If the first key pressed is an NLU or an SLU, the
`transaction is not begun until the selection of the menu item.
`
`If you are programmed to begin a fast transaction, a guest
`check is automatically opened and a check number is assigned
`by the System.
`
`Prompts
`
`mm A°“°" Required
`
`MENU ITEM ENTRY NOT
`ALLOWED WITHOUT
`GUEST CHECK
`
`Revenue Center does not allow Press [Clear] to
`Fast Transactions.
`continue. Begin check
`with
`
`[Begin Chk By Num]
`or [Begin Chk By Tbl].
`
`or [Begin Chk By Tbl].
`
`FAST TRANSACTION
`CANNOT BE SERVICE
`TOTALI-ED
`
`Revenue Center is not
`programmed to allow a Fast
`Transaction to be service
`totalled.
`
`Press [Clear] to
`continue. The guest
`check must be
`tendered in full.
`
`CHECK PICKUP
`REQUIRED
`
`You are not programmed to
`perform a Fast Transaction.
`
`Press [Clear] to
`continue. Begin check
`with
`
`[Begin Chk By Num]
`
`4-30
`
`Petitioners‘ Exhibit 1027, Page 135
`
`

`
`Basic Guest Check Operations
`Fast Transaction
`
`A Fast Transaction allows the server to skip the usual procedures for beginning a
`guest check by automatically beginning a check when a menu item key is pressed.
`Servers must be programmed to use Fast Transactions.
`
`Fast transactions cannot have table numbers assigned. Depending on how the
`system is programmed, a fast transaction can be temporarily closed by a service
`total or may be required to be fully tendered.
`
`Our bartender Mike does not use table numbers and requires that drinks
`be rung as fast as possible. Because he is programmed as a “Fast
`Transaction" operator, he can press any menu item key to begin a
`transaction on his UWS.
`
`Privileges
`
`To conduct Fast Transactions, you must be privileged to do so.
`Additionally. your Revenue Center must be programmed to allow them.
`An employee privileged for Fast Transactions may still open guest checks
`using either [Begin Check] key, depending on how the related privileges
`are set.
`
`Since the Fast Transaction function is set by operator, some operators
`may have this privilege set while others do not. For example, bartenders
`may be privileged to start Fast Transactions but the restaurant servers
`may not.
`
`Operator File:
`
`0 Table Number Entry Required to Begin/Pickup Checks — Type
`Definition #1 This must be set OFF.
`
`0 Cannot Perform Fast Transactions - Type Definition #7. This must be
`set OFF.
`
`Revenue Center Parameters File:
`
`o Allow Fast Transactions - RVC Option #15. This must be set ON.
`
`Revenue Center Parameters File:
`
`0 Fast Transactions Do Not Generate Closed Check Records — RVC
`
`Option# 12
`
`0 Do Not Allow Service Total of Fast Transactions — RVC Option #16
`
`Printing Options:
`
`0 Normally, a Fast Transaction is completed — tendered and closed —
`before another guest check is opened or picked up on the same UWS.
`When this is the case, Fast Transactions do not print a guest check but
`a customer receipt. However, if Fast Transactions are allowed to be
`temporarily closed——service totalled——when the check is later tendered,
`it will print as a guest check. See Revenue Center Option #16 (Do Not
`Allow Service Total of Fast Transaction).
`
`o A Fast Transaction operator may also be programmed to “print line—
`by—line." If so, as each item is posted in a Fast Transaction, it will also
`print at the customer receipt printer. See Operator Type Definition #9
`(Line—by—line Customer Receipt).
`
`Related
`
`Begin Check by Check Number
`Begin Check by Table Number
`
`8700 User's Manual
`
`4-31
`Petitioners‘ Exhibit 1027, Page 137
`
`

`
`Basic Guest Check Operations
`
`Service Total
`
`Service Total
`
`Performing this function on the HHT may require
`5
`different steps than those described here. Refer to
`@299
`Sefvice
`the 8700 HHT Programming & Operations Manual.
`Total
`
`Service Total
`
`E]
`@099
`
`]j
`
`j
`
`1. Begin or pick up a guest check.
`2. Enter any transaction items except payment in full.
`
`3. Ifyou are a By—round operator, insert the guest check into the
`
`printer. If you are an On—demand operator, no printing will
`occur.
`
`4. Press [Service Total] to service total the round. If you are a
`By—round operator, the current service round entries print on
`the check.
`
`Prompts
`
`Prompt
`
`What it Means
`
`Action Required
`
`AUTHORIZATION, ENTER
`ID NUMBER: TENDERI
`MEDIA GROUP
`
`This key is linked to a group for
`which you are not privileged.
`
`An authorized
`person's ID must
`be entered-
`
`TENDER ENTRY REQUIRED
`
`Items posted in this service
`round include one that requires
`
`Void the item or
`tender the check.
`
`the check to be tendered, such as a charged tip.
`
`CHECK NOT IN PLACE
`
`A guest check has not been
`inserted into the slip printer.
`
`Insert a check
`into the slip
`printer and press
`[Clear].
`
`FAST TRANSACTION
`CANNOT BE SERVICE
`TOTAI-1-ED
`
`Programming for this Revenue
`Center prohibits service totalling
`a fast transaction.
`
`Press [Clear] to
`continue. Cancel
`or tender the
`transaction.
`
`4-32
`
`Petitioners‘ Exhibit 1027, Page 133
`
`

`
`Basic Guest Check Operations
`Service Total
`
`When a guest check is service totalled, all check detail is retained in the memory
`of the PC and the order information (depending on how the system is programmed)
`is sent to the appropriate remote order devices. Service totalling also removes the
`check detail from the UWS display to free it for other activities such as opening
`another guest check.
`
`Mary presses [Service Total] to conclude her transaction and send her
`order to the kitchen. Mary is a By—round operator, so her check prints.
`The UWS is now free for another operator to ring transactions. Later,
`Mary can pick up her guest check and add more items.
`
`Privileges
`
`The function of [Service Total] depends on the type of operator privileges
`you have.
`
`If you are an On—demand operator:
`Pressing [Service Total] as an On—demand operator will not cause a
`guest check to print. However, if you close the check with payment key
`or press [Print Check], a guest check will print.
`
`If you are a By—round operator or a Special, By—round operator:
`Pressing [Service Total] will require printing the guest check. If your
`UWS is programmed to print guest checks at the slip printer, you must
`place the guest check in the printer.
`
`Keyboard File or Touchscreen File:
`
`0 [Service Total] key
`Tender/Media File:
`
`0 Tender/Media Type field. All service total keys are Type 2.
`Revenue Center Parameters File:
`
`0 Cashier Totals Declaration Required with Tender/Media and Tips
`Paid — Control Option #1
`
`Print Previous Balance Each Round - Format Option #11
`
`Do Not Allow Service Total of Fast Transactions — RVC Option #16
`
`Service Round Totals Include the Current Round Only — Format
`Option #13
`
`Print Service Total Time on Checks — Format Option #14
`
`Allow Service Total of Closed Checks — Control Option #15
`
`If Operator Type Definition #9 (Line—by—line Customer Receipt) is set
`ON, the operator may service total a fast transaction. Service total of
`line—by—line fast transactions is supported in Software Version 1.02 and
`later.
`
`Print Check
`
`8700 User's Manual
`
`4-33
`Petitioners‘ Exhibit 1027, Page 139
`
`

`
`Basic Guest Check Operations
`
`Chain & Fire
`
`Chain & Fire
`
`E]
`(wee
`
`S
`
`3
`“"99
`-
`
`Performing this function on the HHT may require
`different steps than those described here. Refer to
`the 8700 HHT Programming & Operations Manual.
`
`Procedure
`
`1. Begin the first guest check in a series of checks that you wish
`to chain.
`
`2. Enter any transaction items except payment in full.
`
`3. Press [Chain]. If the prompt, “CHECK NOT IN PLACE”,
`appears, insert a guest check into the printer and press
`[Clear].
`
`4. Repeat Steps 1-3 for all checks in the party except the last one.
`
`5. After entering sales items for the last check, press the regular
`[Service Total] key (not [Chain]) .
`
`All of the orders are sent to designated remote printers at the
`same time and on the same dupe.
`
`Note
`
`If you are programmed to begin checks by table
`number, all of the guest checks must have the same
`table number when chained together. Of course, the
`group numbers will be different. Checks begun by
`check number do not have this requirement.
`
`Prompts
`
`mm Am Required
`
`AUTHORIZATION, ENTER
`ID NUMBER: TENDER/
`MEDIA GROUP
`
`[Chain] is linked to a group
`for which you are not
`privileged.
`
`An authorized
`person's ID must be
`entered.
`
`pressed.
`
`ORDER CHAINING ACTIVE
`
`A tender, [Service Total], or
`function key was pressed
`while chaining checks
`together.
`
`Press [Clear] to
`continue. Chaining
`is completed when a
`[Service Total] key is
`
`4-34
`
`Petitioners‘ Exhibit 1027, Page 143
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Chain & Fire
`
`mm W" Required
`
`above.
`
`ORDER CHAINING TO
`TABLE # where # is the
`active table number.
`
`You attempted to begin or
`open a check with a different
`table number than the first
`check.
`
`Begin a new check
`with the same table
`number as the first
`check. See note
`
`8700 User's Manual
`
`4-35
`Petitioners‘ Exhibit 1027, Page 141
`
`

`
`Basic Guest Check Operations
`
`Chain & Fire
`
`The Chain/Fire function allows a server to post detail to and service total a series
`of checks without sending check detail to order printers until a separate service
`total key is pressed. This allows orders that may be received and posted separately
`to be consolidated and sent to the remote order devices as one order. Chaining
`orders is useful when serving large groups that require separate checks.
`
`A convention group of twenty from the midwest is visiting New York City.
`Members of the group inform the waiter that they are on an expense
`account, and require separate checks.
`
`The waiter begins a check by table number and enters the order for the
`first guest and presses the specially programmed [Chain] key. The order
`is service totalled but held in a buffer. The waiter begins another check
`for the next guest. He presses [Begin Check] and a blank check with the
`same table number appears (the group number has been incremented by
`1). He enters the order for this guest and presses [Chain]. When he
`reaches the last guest, he uses [Service Total] after entering the order to
`“fire” the consolidated order to the appropriate remote order printers.
`
`PfiV"e9eS
`
`[Chain] is a tender/media key, which may belong to one of three privilege
`groups. You must be privileged to use tender/media in this group.
`
`Pf°9|'am Keyboard File or Touchscreen File:
`0 [Service Total] key
`
`0 [Chain/Fire] key
`Tender/Media File:
`
`0 Tender/Media Type field
`To create a [Chain/Fire] key, set this field to Type 2 (Service Total).
`
`0 ON = Chain Order; OFF = Fire Order — Type Definition — Service Total
`Keys #3
`The [Service Total] key that combines the order output is called a
`[Chain/Fire] key and has Type Definition #3 set ON (Chain and Fire).
`Any [Service Total] key without #3 set will “fire” the buffered checks to
`the remote order devices
`
`Re|afed
`
`[Hold] key
`
`[Service Total] key
`
`4-36
`
`Petitioners‘ Exhibit 1027, Page 142
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Hold & Fire Menu Item
`
`Hold & Fire Menu Item
`
`El
`©®@@
`'1
`
`
`
`
`
`Performing this function on the HHT may require
`different steps than those described here. Refer to
`the 8700 HHTProgramm1ng & Operations Manual.
`
`Hold Menu Item
`
`There are three ways the [Hold Menu Item] key can be used to
`place a specific menu item on hold.
`Line Item Hold
`
`1. Enter the line item number. (This displays to the left of the
`item).
`
`2. Press [Hold Menu Item]. The item corresponding to the
`specified line number is placed on hold.
`
`3. Press [Service Total/Hold].
`
`Last Item Hold
`
`1. Press [Hold Menu Item] twice. The last item posted in the
`current service round is placed on hold.
`
`2. Press [Service Total/Hold].
`
`Direct Hold
`
`1. Press the [Hold Menu Item] key
`
`2. Press the transaction item key.
`
`3. Press [Service Total/Hold].
`
`Fire Order
`
`When you are ready to send the order to the remote printers:
`
`1. Pick up the guest check.
`
`2. Press [Service Total] (not [Hold Menu Item]).
`
`The order is sent to the designated remote printers.
`
`Prompts
`
`% Am Required
`
`AUTHORIZATION, ENTER
`ID NUMBER = TENDER/
`MEDIA GROUP
`
`[Hold Menu Item] is linked to An authorized
`a group for which you are not
`person's ID must be
`privileged.
`entered.
`
`checks.
`
`CHECK NOT IN PLACE
`
`A guest check must be
`inserted in the slip printer.
`
`Insert a guest check
`in the printer.
`
`CANNOT ADD CHECK, ALL
`ITEMS NOT FIRED
`
`You attempted to add checks
`and one or both checks still
`have items on hold.
`
`Fire any orders on
`hold before adding
`
`8700 User's Manual
`
`4-37
`Petitioners‘ Exhibit 1027, Page 143
`
`

`
`Basic Guest Check Operations
`
`Hold & Fire Menu Item
`
`The Hold/Fire feature allows a server to enter items on a guest check, service total
`the check, and “hold” specific menu items in a buffer until the server is ready to
`send (“fire”) them to the designated remote order printers.
`
`To use this feature, a server places an order, specifies the menu items to be placed
`on hold and presses [Service Total/Hold]. This service totals the guest check and
`places the order in a buffer. When the server is ready for the kitchen to begin
`preparing the order. the server picks up the check and presses a [Service Total] key
`to send the order to the appropriate remote printers.
`
`The guests on table 27 give Samantha an order for their drinks,
`appetizers, and entrees, all at the same time. Samantha goes to the user
`workstation and places the order for the drinks and appetizers.
`
`For each of the desired entrees, Samantha presses the [Hold Menu Item]
`key and places the entree order. She then service totals the check. The
`entire order has now been posted to the check, but the entrees have not
`been sent to the remote printers.
`
`Samantha serves the drinks and appetizers. Halfway through the
`appetizer course, Samantha picks up the check and presses [Service
`Total], which service totals the check again. The orders for the entrees are
`now dispatched to the remote printers in the kitchen.
`
`F"iVi|e9eS
`
`[Hold] is a tender/media which may belong to one of three privilege
`groups. You must be privileged to use tender/media in this group.
`
`Pf°9fam Keyboard File or Touchscreen File:
`0 [Service Total] key
`
`0 [Service Total/Hold] key
`
`0 [Hold Menu Item] key
`Tender/Media File:
`
`0 Tender/Media Type field
`Set this field to 2 to designate this as a [Service Total] key
`
`0 Preserve Hold Status from Previous Menu Items — Type Definition —
`Service Total Keys #1, [Service Total] keys only
`
`0 Hold All Menu Items in Current Round— Type Definition — Service
`Total Keys #2
`
`Re|afed
`
`[Chain] key
`
`[Service Total] key
`
`4-38
`
`Petitioners‘ Exhibit 1027, Page 144
`
`

`
`-I
`
`Basic Guest Check Operations
`
`Hold & Fire Entire Service Round
`
`Hold & Fire Entire Service Round
`
`Hold Entire Service Round
`
`1. Begin or pick up a guest check.
`
`2. Enter any transaction items, except payment in full.
`
`3. Press [Service Total/Hold].
`
`E]
`©6)(D6)
`
`The order prints on the guest check but is not sent to the
`remote order printers.
`
`Fire Order
`
`When you are ready to send the order to the remote printers:
`
`1. Pick up the guest check.
`
`2. Press [Service Total] (not [Hold]).
`
`The order is sent to the designated remote printers.
`
`Prompts
`
`mm Am" Required
`AUTHORIZATION, ENTER
`[Hold] is linked to a group for An authorized
`ID NUMBER = TENDER/
`which you are not privileged.
`person's ID must be
`MEDIA GROUP
`entered_
`
`hold.
`
`CHECK NOT IN PLACE
`
`A guest check must be
`inserted in the slip printer.
`
`Insert a guest check
`in the printer.
`
`CANNOT ADD CHECK, ALL
`ITEMS NOT FIRED
`
`This occurs when you attempt
`to add checks and one or both
`checks still have items on
`
`Fire any orders on
`hold before adding
`checks.
`
`8700 User's Manual
`
`4-39
`Petitioners‘ Exhibit 1027, Page 145
`
`

`
`Basic Guest Check Operations
`
`Hold & Fire Entire Service Round
`
`The Hold/Fire feature allows a server to enter items on a guest check, service total
`the check, and “hold” the order in a buffer until the server is ready to send (“fire”) it
`to the designated remote order printers.
`
`To use this feature, a server places an order and presses [Service Total/Hold]. This
`service totals the guest check and places the order in a buffer. When the server is
`ready for the kitchen to begin preparing the order, the server picks up the check
`and presses a [Service Total] key to send the order to the appropriate remote
`printers.
`
`The guests on table 27 give Samantha an order for their drinks,
`appetizers, and entrees, all at the same time. Samantha goes to the user
`workstation and places the order for the drinks and appetizers, then
`service totals the check.
`
`Samantha picks up the check, places the order for the entrees, and this
`time presses [Service Total/Hold], which service totals the check. The
`entire order has now been posted to the check, but the entrees have not
`been sent to the remote printers.
`
`Samantha serves the drinks and appetizers. Halfway through the
`appetizer course, Samantha picks up the check and presses [Service
`Total], which service totals the check again. The orders for the entrees are
`now dispatched to the remote printers in the kitchen.
`
`F"iVi|e9eS
`
`[Hold] is a tender/media which may belong to one of three privilege
`groups. You must be privileged to use tender/media in this group.
`
`Pf°9fam Keyboard File or Touchscreen File:
`0 [Service Total] key
`
`0 [Service Total/Hold] key
`Tender/Media File:
`
`0 Tender/Media Type field
`Set this field to 2 to designate this as a [Service Total] key
`
`0 Preserve Hold Status from Previous Menu Items — Type De